7 Ways Business Owners Can Boost Their ROI With Outsourced IT Services

In today’s digital age, outsourced IT services have become an integral part of many businesses’ operations. By leveraging the expertise of external IT professionals, business owners can focus on their core competencies while ensuring their technology infrastructure remains efficient and secure. However, to truly make the most of their investment in outsourced IT services, business owners need to adopt a proactive approach.

How To Get More Out Of Your Outsourced IT Support

Educate Staff on Accessing Support

One of the first steps in optimizing outsourced IT services is ensuring that all staff members are aware of how to access support. This can be achieved by conducting training sessions or providing comprehensive documentation that outlines the support channels available. By empowering employees to seek assistance when needed, businesses can minimize downtime and enhance productivity.

Involve IT in Decision-Making Processes

Before making any significant technology purchases or implementing changes that involve IT, it is crucial to consult with the outsourced IT team. Their expertise can provide valuable insights into the compatibility, scalability, and security aspects of new technologies. By involving IT professionals from the outset, businesses can avoid costly mistakes and ensure seamless integration of new systems.

Establish Clear Communication Channels

Effective communication is the cornerstone of successful collaboration with outsourced IT services. Business owners should establish clear communication channels, such as regular meetings or dedicated communication platforms, to facilitate ongoing discussions with the IT team. This allows for timely updates, issue resolution, and alignment of IT strategies with business goals.

Regularly Review Service Level Agreements (SLAs)

Service Level Agreements (SLAs) define the scope of services provided by outsourced IT vendors. Business owners should review these agreements periodically to ensure they align with their evolving business needs. By assessing SLAs, businesses can identify any gaps in service delivery, negotiate necessary changes, and ensure that the outsourced IT services continue to meet their expectations.

Foster a Collaborative Partnership

Building a strong partnership with the outsourced IT team is essential for long-term success. Business owners should foster a collaborative environment by encouraging open communication, sharing feedback, and recognizing the IT team’s contributions. By treating the outsourced IT professionals as an extension of their own team, business owners can create a positive working relationship that drives mutual success.

Embrace Proactive IT Management

Rather than waiting for issues to arise, business owners should encourage their outsourced IT team to adopt a proactive approach to IT management. This includes regular system monitoring, security audits, and proactive maintenance to identify and address potential problems before they impact business operations. Proactive IT management minimizes downtime, enhances security, and improves overall system performance.

Leverage Data Analytics

Data analytics can provide valuable insights into the performance and efficiency of IT systems. Business owners should work with their outsourced IT team to leverage data analytics tools and techniques to identify trends, optimize resource allocation, and make data-driven decisions. By harnessing the power of data, businesses can continuously improve their IT infrastructure and drive operational excellence.

Don’t Waste Your IT Budget

Outsourced IT services offer immense value to businesses, but to truly maximize that value, business owners must take a proactive approach. With a well-managed IT infrastructure, businesses can focus on growth, innovation, and achieving their long-term goals.
At Rea and Associates, we provide top-notch outsourced IT services to help you achieve your long-term goals. But we don’t just stop there – we want to make sure you’re getting the most value out of our services. That’s why we’re offering a free consultation to help you assess your IT infrastructure and find ways to improve it. Contact us today to learn how we can help take your business to the next level.

Why Businesses Are Outsourcing Their IT Services

In today’s fast-paced digital world, businesses heavily rely on technology to streamline their operations and stay competitive. However, managing and maintaining an efficient IT infrastructure can be a daunting task for many business owners.
While having an in-house IT person may seem ideal, it can be costly and unnecessary. This is where outsourcing IT support comes into play, offering a cost-effective, time-saving, and overall better solution for businesses.

Why Outsource Your IT Services?

Cost-Effect

Hiring and maintaining an in-house IT team can be a significant financial burden for businesses. By outsourcing IT support, businesses can save on various costs, including recruitment, training, salaries, benefits, and office space. IT companies specialize in providing comprehensive support at a fraction of the cost, allowing businesses to allocate their resources more efficiently.

Expertise and Access to Latest Technology

Outsourcing IT support enables businesses to tap into a pool of highly skilled professionals with extensive knowledge and experience in various IT domains. These experts stay up-to-date with the latest technological advancements, ensuring that businesses have access to cutting-edge solutions and best practices. By leveraging their expertise, businesses can enhance their IT infrastructure, improve efficiency, and stay ahead of the competition.

Time-Saving Processes

Managing IT support in-house can be time-consuming, especially for businesses without dedicated IT personnel. Outsourcing IT support allows business owners and employees to focus on their core competencies, rather than getting bogged down by IT-related issues. With a dedicated IT support team, businesses can rely on prompt assistance, quick issue resolution, and proactive monitoring, minimizing downtime and maximizing productivity.

Scalability and Flexibility

Outsourcing IT support provides businesses with the flexibility to scale their IT services based on their evolving needs. Whether it’s expanding operations, implementing new technologies, or downsizing, IT companies can quickly adapt to these changes. This scalability ensures that businesses have the right level of support at all times, without the hassle of hiring or downsizing an in-house team.

Enhanced Security and Data Protection

Cybersecurity threats are a growing concern for businesses of all sizes. IT companies specialize in implementing robust security measures, monitoring networks, and protecting sensitive data from potential breaches. By outsourcing IT support, businesses can benefit from advanced security protocols, regular system updates, and proactive threat detection, reducing the risk of data loss or unauthorized access.

24/7 Support and Reduced Downtime

IT issues can occur at any time, and businesses need immediate assistance to minimize downtime and maintain operations. Outsourcing IT support often provides round-the-clock support, ensuring that businesses have access to help whenever they need it. This proactive approach to IT support reduces downtime, increases productivity, and enhances customer satisfaction.

Don’t Miss Out On The Benefits Of Outsourced IT Support

Outsourcing IT support offers numerous benefits for businesses, including cost-effectiveness, access to expertise and the latest technology, time-saving, scalability, enhanced security, and reduced downtime.
While having an in-house IT person may seem desirable, outsourcing IT support allows businesses to focus on their core competencies while leaving the IT management to experts. By leveraging the services of IT companies, businesses can streamline their operations, improve efficiency, and stay ahead in today’s technology-driven world.

7 Ways Business Owners Can Boost Their ROI With Outsourced IT Services

In today’s digital age, outsourced IT services have become an integral part of many businesses’ operations. By leveraging the expertise of external IT professionals, business owners can focus on their core competencies while ensuring their technology infrastructure remains efficient and secure. However, to truly make the most of their investment in outsourced IT services, business owners need to adopt a proactive approach.

How To Get More Out Of Your Outsourced IT Support

Educate Staff on Accessing Support

One of the first steps in optimizing outsourced IT services is ensuring that all staff members are aware of how to access support. This can be achieved by conducting training sessions or providing comprehensive documentation that outlines the support channels available. By empowering employees to seek assistance when needed, businesses can minimize downtime and enhance productivity.

Involve IT in Decision-Making Processes

Before making any significant technology purchases or implementing changes that involve IT, it is crucial to consult with the outsourced IT team. Their expertise can provide valuable insights into the compatibility, scalability, and security aspects of new technologies. By involving IT professionals from the outset, businesses can avoid costly mistakes and ensure seamless integration of new systems.

Establish Clear Communication Channels

Effective communication is the cornerstone of successful collaboration with outsourced IT services. Business owners should establish clear communication channels, such as regular meetings or dedicated communication platforms, to facilitate ongoing discussions with the IT team. This allows for timely updates, issue resolution, and alignment of IT strategies with business goals.

Regularly Review Service Level Agreements (SLAs)

Service Level Agreements (SLAs) define the scope of services provided by outsourced IT vendors. Business owners should review these agreements periodically to ensure they align with their evolving business needs. By assessing SLAs, businesses can identify any gaps in service delivery, negotiate necessary changes, and ensure that the outsourced IT services continue to meet their expectations.

Foster a Collaborative Partnership

Building a strong partnership with the outsourced IT team is essential for long-term success. Business owners should foster a collaborative environment by encouraging open communication, sharing feedback, and recognizing the IT team’s contributions. By treating the outsourced IT professionals as an extension of their own team, business owners can create a positive working relationship that drives mutual success.

Embrace Proactive IT Management

Rather than waiting for issues to arise, business owners should encourage their outsourced IT team to adopt a proactive approach to IT management. This includes regular system monitoring, security audits, and proactive maintenance to identify and address potential problems before they impact business operations. Proactive IT management minimizes downtime, enhances security, and improves overall system performance.

Leverage Data Analytics

Data analytics can provide valuable insights into the performance and efficiency of IT systems. Business owners should work with their outsourced IT team to leverage data analytics tools and techniques to identify trends, optimize resource allocation, and make data-driven decisions. By harnessing the power of data, businesses can continuously improve their IT infrastructure and drive operational excellence.

Don’t Waste Your IT Budget

Outsourced IT services offer immense value to businesses, but to truly maximize that value, business owners must take a proactive approach. With a well-managed IT infrastructure, businesses can focus on growth, innovation, and achieving their long-term goals.

Why Businesses Are Outsourcing Their IT Services

In today’s fast-paced digital world, businesses heavily rely on technology to streamline their operations and stay competitive. However, managing and maintaining an efficient IT infrastructure can be a daunting task for many business owners.
While having an in-house IT person may seem ideal, it can be costly and unnecessary. This is where outsourcing IT support comes into play, offering a cost-effective, time-saving, and overall better solution for businesses.

Why Outsource Your IT Services?

Cost-Effect

Hiring and maintaining an in-house IT team can be a significant financial burden for businesses. By outsourcing IT support, businesses can save on various costs, including recruitment, training, salaries, benefits, and office space. IT companies specialize in providing comprehensive support at a fraction of the cost, allowing businesses to allocate their resources more efficiently.

Expertise and Access to Latest Technology

Outsourcing IT support enables businesses to tap into a pool of highly skilled professionals with extensive knowledge and experience in various IT domains. These experts stay up-to-date with the latest technological advancements, ensuring that businesses have access to cutting-edge solutions and best practices. By leveraging their expertise, businesses can enhance their IT infrastructure, improve efficiency, and stay ahead of the competition.

Time-Saving Processes

Managing IT support in-house can be time-consuming, especially for businesses without dedicated IT personnel. Outsourcing IT support allows business owners and employees to focus on their core competencies, rather than getting bogged down by IT-related issues. With a dedicated IT support team, businesses can rely on prompt assistance, quick issue resolution, and proactive monitoring, minimizing downtime and maximizing productivity.

Scalability and Flexibility

Outsourcing IT support provides businesses with the flexibility to scale their IT services based on their evolving needs. Whether it’s expanding operations, implementing new technologies, or downsizing, IT companies can quickly adapt to these changes. This scalability ensures that businesses have the right level of support at all times, without the hassle of hiring or downsizing an in-house team.

Enhanced Security and Data Protection

Cybersecurity threats are a growing concern for businesses of all sizes. IT companies specialize in implementing robust security measures, monitoring networks, and protecting sensitive data from potential breaches. By outsourcing IT support, businesses can benefit from advanced security protocols, regular system updates, and proactive threat detection, reducing the risk of data loss or unauthorized access.

24/7 Support and Reduced Downtime

IT issues can occur at any time, and businesses need immediate assistance to minimize downtime and maintain operations. Outsourcing IT support often provides round-the-clock support, ensuring that businesses have access to help whenever they need it. This proactive approach to IT support reduces downtime, increases productivity, and enhances customer satisfaction.

Don’t Miss Out On The Benefits Of Outsourced IT Support

Outsourcing IT support offers numerous benefits for businesses, including cost-effectiveness, access to expertise and the latest technology, time-saving, scalability, enhanced security, and reduced downtime.
While having an in-house IT person may seem desirable, outsourcing IT support allows businesses to focus on their core competencies while leaving the IT management to experts. By leveraging the services of IT companies, businesses can streamline their operations, improve efficiency, and stay ahead in today’s technology-driven world.

7 Ways Business Owners Can Boost Their ROI With Outsourced IT Services

In today’s digital age, outsourced IT services have become an integral part of many businesses’ operations. By leveraging the expertise of external IT professionals, business owners can focus on their core competencies while ensuring their technology infrastructure remains efficient and secure. However, to truly make the most of their investment in outsourced IT services, business owners need to adopt a proactive approach.

How To Get More Out Of Your Outsourced IT Support

Educate Staff on Accessing Support

One of the first steps in optimizing outsourced IT services is ensuring that all staff members are aware of how to access support. This can be achieved by conducting training sessions or providing comprehensive documentation that outlines the support channels available. By empowering employees to seek assistance when needed, businesses can minimize downtime and enhance productivity.

Involve IT in Decision-Making Processes

Before making any significant technology purchases or implementing changes that involve IT, it is crucial to consult with the outsourced IT team. Their expertise can provide valuable insights into the compatibility, scalability, and security aspects of new technologies. By involving IT professionals from the outset, businesses can avoid costly mistakes and ensure seamless integration of new systems.

Establish Clear Communication Channels

Effective communication is the cornerstone of successful collaboration with outsourced IT services. Business owners should establish clear communication channels, such as regular meetings or dedicated communication platforms, to facilitate ongoing discussions with the IT team. This allows for timely updates, issue resolution, and alignment of IT strategies with business goals.

Regularly Review Service Level Agreements (SLAs)

Service Level Agreements (SLAs) define the scope of services provided by outsourced IT vendors. Business owners should review these agreements periodically to ensure they align with their evolving business needs. By assessing SLAs, businesses can identify any gaps in service delivery, negotiate necessary changes, and ensure that the outsourced IT services continue to meet their expectations.

Foster a Collaborative Partnership

Building a strong partnership with the outsourced IT team is essential for long-term success. Business owners should foster a collaborative environment by encouraging open communication, sharing feedback, and recognizing the IT team’s contributions. By treating the outsourced IT professionals as an extension of their own team, business owners can create a positive working relationship that drives mutual success.

Embrace Proactive IT Management

Rather than waiting for issues to arise, business owners should encourage their outsourced IT team to adopt a proactive approach to IT management. This includes regular system monitoring, security audits, and proactive maintenance to identify and address potential problems before they impact business operations. Proactive IT management minimizes downtime, enhances security, and improves overall system performance.

Leverage Data Analytics

Data analytics can provide valuable insights into the performance and efficiency of IT systems. Business owners should work with their outsourced IT team to leverage data analytics tools and techniques to identify trends, optimize resource allocation, and make data-driven decisions. By harnessing the power of data, businesses can continuously improve their IT infrastructure and drive operational excellence.

Don’t Waste Your IT Budget

Outsourced IT services offer immense value to businesses, but to truly maximize that value, business owners must take a proactive approach. With a well-managed IT infrastructure, businesses can focus on growth, innovation, and achieving their long-term goals.

The Complicated Process Of Qualifying For Cybersecurity Insurance

Don’t assume you can buy coverage—insurance carriers may not want your money if your cybersecurity standards aren’t up to par. We will help you qualify for the cybersecurity insurance you need. 

During the past few years, as many of our client’s cybersecurity insurance came up for renewal, a clear trend has emerged.

Cybersecurity insurance carriers are requiring more sophisticated written cyber policies, tools, training, and disaster recovery systems before processing the renewal, and in many cases are also significantly increasing premiums for individual cybersecurity risk items that are not being addressed.  

This has nothing to do with whether there has been a claim or not in the past, and everything to do with what steps the applicant must now take to address cyber security risks. All the carriers now have additional forms filled with cybersecurity questions that must be answered accurately before the carrier will renew the policy. 

Furthermore, you can be sure that if a claim against the policy is ever submitted, the carrier will check the answers provided to determine if there is any way for them to deny coverage. This is why you have to ensure your cybersecurity is up to par; failing to do so can raise your premiums and put your coverage in jeopardy in the aftermath of an event. 

15 Questions Your Cybersecurity Insurance Carrier Is Going To Ask…

  1. Does your business have a policy against opening unverified email attachments?
  2. Does your business use an Endpoint Detection & Response (EDR) solution?
  3. Does your business test cybersecurity standards with regular vulnerability scans?
  4. How many users have local administrator rights enabled?
  5. Do you have a content filtering solution?
  6. Does your business monitor traffic into and out of the network?
  7. Do you have recent and tested backups of all mission-critical data, applications, and configurations?
  8. Are your offsite backups protected by an air-gap and separate authentication mechanism?
  9. Is your cloud data backed up?
  10. Can staff members access business email on their personal devices?
  11. Do you have an email encryption solution in place?
  12. Is your staff regularly tested and trained on phishing and other social engineering attack vectors? 
  13. Do you have a Security Incident and Event Management (SIEM) system in place?
  14. Do you have an update and patch management system in place?
  15. Do you work with a third-party IT company?

If you can’t answer these questions correctly (and prove your cybersecurity capabilities), be prepared to have your coverage denied or accept a significant premium increase. Regardless, it is abundantly clear that the days of the wild wild west in cybersecurity insurance are rapidly coming to an end.

3 Steps To Qualifying For Cybersecurity Insurance

Assess your infrastructure

The best way for you and your team to determine the kind of coverage that is best for your organization is to understand your IT infrastructure. By evaluating your systems from top-to-bottom, you’ll have a clear idea of all the different access points that could be leaving your network vulnerable to threats. 

Remediate your vulnerabilities and risks

Don’t forget to look into how investing in your cybersecurity could save you money on premiums. Open up a dialogue about it with your potential Cybersecurity Insurance provider and see what they suggest. 

Continually reassess

Next, it’s best practice to conduct a risk assessment and an impact analysis. Carefully review all your organizational assets—including financial data, customer information, and intellectual property.

Categorize assets according to risk and make considerations for the potential impacts that a data security event could have on all aspects of your business. 

It’s important to understand that the way you manage your cybersecurity can directly affect the coverage and premiums you qualify for. The more robust your cybersecurity posture is, the better you’ll do with carriers. Your investment can potentially return on lower insurance expenses.

How We Help Our Clients Qualify For Cybersecurity Insurance

Many of our clients attempt to fill out these questionnaires on their own, but more often than not, we have to make corrections before they’re submitted. The fact is that this sort of documentation can be very complicated for those who don’t have extensive experience with IT. 

We can manage the questionnaire on your behalf, identifying any areas that require changes in order to help you qualify for a policy or even a lower insurance premium.

We endeavor to make modifications and changes that cost as little as possible. In many cases, it’s simply a matter of developing the right documentation or changing settings in your systems to comply with your carrier’s cybersecurity standards. We also offer templates for cybersecurity management policies and statements of operations so that you don’t have to start from scratch. 

Need Help Qualifying For Cybersecurity Insurance?

Meeting the stipulations laid out by cybersecurity insurance providers may not be easy depending on the state of your cybersecurity posture. We can help you improve your approach to cybersecurity. 

Our team provides cybersecurity and technology services for businesses like yours—we are available to help you develop a robust cybersecurity defense. 

We can ensure you qualify for a policy and minimize the chance that you’ll have to make a claim on your cybersecurity insurance. 

Get in touch with our team to get started.

Why You Can’t Ignore Cybersecurity Insurance Any Longer

Cybersecurity insurance is becoming more complicated, more expensive, and more necessary. Are you putting off getting a policy? You shouldn’t wait any longer. 

The cybercrime landscape is getting more unpredictable and complex every day. Cybercriminals are finding more effective ways to infiltrate business networks and steal critical business data—but you already know all this. 

Cybercrime is a serious and expensive threat. The average cost of a data breach in the United States is currently $5M—can you afford that? 

That’s why so many businesses are considering investing in cybersecurity insurance, which is designed to help businesses cover the recovery costs associated with any kind of cybersecurity incident.

What You Should Know About Cybersecurity Insurance 

First of all, it’s not a trend that’s going to go away. Over the past few years it has rapidly grown as an industry:

Cybersecurity insurance is a relatively new type of protection designed specifically to help cover the potentially massive expenses associated with an unavoidable data breach. It can be a worthwhile investment, so long as you know how it works.

The somewhat inevitable nature of modern cybercrime has led businesses to consider cybersecurity insurance as a final layer of reassuring protection. In fact, it’s becoming more and more necessary, as many insurance providers have begun drawing a clear line between normally covered losses, and those incurred by cybercrime-related events. 

That means that if your cybersecurity doesn’t meet the standards of your insurance provider, you may not be as well covered as you think. 

Types of Cybersecurity Insurance

Breach and event response coverage

A very general and high-level form of coverage, this covers a range of costs likely to be incurred in the fallout of a cybercrime event, such as forensic and investigative services; breach notification services (which could include legal fees, call center, mailing of materials, etc.); identity and fraud monitoring expenses; public relations and event management.

Regulatory coverage

Given that a range of organizations has a hand in regulating aspects of cyber risk in specific industries, there are usually costs that come with defending an action by regulators.

This covers the costs associated with insufficient security or “human error” that may have led to a privacy breach. Examples may include an employee losing a laptop or e-mailing a sensitive document to the wrong person.

However, this type of coverage is not just limited to governmental and healthcare-based privacy breaches. It can also be useful for non-governmental regulations that intersect with the payment card industry and are subject to payment and financial regulatory standards. 

Liability coverage

This type of coverage protects the policyholder and any insured individuals from the risks of liabilities that are a result of lawsuits or similar claims. If the covered entity is sued for claims that come within the coverage of the insurance policy, then this type of coverage will protect them. 

There is a range of types of cybersecurity insurance liability coverage, which include:

Privacy liability

This applies to the costs of defense and liability when there has been a failure to stop unauthorized use/access of confidential information (which may also include the failure of others with whom the entity has entrusted data).

Coverage can also extend to include personally identifiable information and confidential information of a third party. 

Security liability

On a higher level, this type of coverage applies to the costs of defense and liability for the failure of system security to prevent or mitigate a computer-based cyber attack, which may include the propagation of a virus or a denial of service.

An important note — failure of system security also includes failure of written policies and procedures (or failure to write them in the first place) that address secure technology use.

Multimedia liability

This type of coverage applies to the defense and liability for a range of illegal activities taking place in an online publication, such as libel, disparagement, misappropriation of name or likeness, plagiarism, copyright infringement, or negligence in content.

This coverage extends to websites, e-mail, blogging, tweeting, and other similar media-based activities. 

Cyber extortion

This type of cybercrime event is generally a form of a ransomware attack, in which a cybercriminal keeps encrypted data inaccessible (or, alternatively, threatens to expose sensitive data) unless a ransom is paid.

Coverage of this type addresses the costs of consultants and ransoms, including cryptocurrencies, for threats related to interrupting systems and releasing private information. 

Will Cybersecurity Insurance Completely Protect Your Business Against Cybercrime?

A common misconception is that a cybersecurity insurance policy is a catch-all safety net, but that’s simply not the reality. Without a comprehensive cybersecurity strategy in place, a business may not qualify for a policy in the first place. 

Furthermore, in the event of a hack, a business may not qualify for full coverage if their cybersecurity standards have lapsed, or if they can be found to be responsible for the incident (whether due to negligence or otherwise). 

The core issue is that as cybercrime becomes more common and more damaging, insurers will become more aggressive in finding ways to deny coverage. It’s in the interest of their business to pay out as little as rarely as possible, which means the policies will tend to rely on a series of complicated clauses and requirements that covered parties have to comply with. 

A key example of this is when Mondelez International was denied coverage for the $100 million of damage they incurred from the NotPetya attack. Their insurer, Zurich Insurance, cited the obscure “war exclusion” clause, claiming that Mondelez was a victim of a cyberwar. 

This is not an isolated incident. As discovered by Mactavish, the cybersecurity insurance market is plagued with issues concerning actual coverage for cybercrime events:

  • Coverage is limited to attacks and fails to address human error
  • Claims are limited to losses that result directly from network interruption, and not the entire period of business disruption
  • Claims related to third-party contractors and outsourced service providers are almost always denied

All this goes to show why business owners need to look carefully at the fine print of their cybersecurity insurance policy and ensure their cybersecurity standards are up to par. No one should assume they’re covered in the event of a cybercrime attack—after all, for every $1 million paid in premiums, insurance companies only pay out $320,000 in claims

We’ll Manage Assist With Your Cybersecurity Insurance Needs

Need help assessing and improving your business’ cybersecurity before you sign up for an insurance policy?

Our team provides cybersecurity and technology services for organizations like yours—we are available to help you develop a robust cybersecurity defense. 

We can ensure you qualify for a policy and minimize the chance that you’ll have to make a claim on your cybersecurity insurance. Get in touch with our team to get started. 

 

Why Managed Services Are The Most Cost-Effective Option Right Now

Can you really afford an internal IT department right now? Between the skills gaps, the rising standard of salaries, and the global supply issues, doing so will quickly overwhelm your budget.

Economic trends and market factors make building your own IT department an extremely expensive prospect right now.

That’s why outsourcing your IT needs to a third party is such an attractive option. You pay a simple, flat monthly fee, and they incur all the additional costs.

In this article, we’ll explore why independent IT management is getting so expensive. If you want to know more about what an IT company can do for you, set up a meeting with the Rea team.

3 Reasons Managed Services Are The Most Cost-Effective Option

  • IT Expertise Is In High Demand

It’s becoming increasingly difficult to find (and keep) qualified IT staff members.

  • IT Expertise Is Expensive

Tech-based salaries rose over recent years and continue to do so.

  • IT Assets Are Expensive

The ongoing hardware shortage is affecting the global supply chain, making acquisition especially difficult for independent organizations.

Rising Demand For IT Skills Is Leading To Higher Salaries 

As the IT industry continues to grow, the number of skilled workers available to fill the many new positions isn’t keeping up with it. 

According to a number of recent studies, 73% of  IT management professionals anticipate difficulty filling open tech positions.

Consider the fact that cloud computing is one of the most in-demand technical skills in the country, more so than mobile app development and social media marketing. The Bureau of Labor Statistics reports that employment opportunities in the computer and IT sector will grow by 12% in the next ten years, far faster than the average expected rate of job growth. 

What about cybersecurity? As the fastest-growing sector of the IT world, cybersecurity skills are in high demand. 

Unfortunately, there doesn’t seem to be an adequate supply. Recent polling performed on behalf of Tripwire found even more troubling evidence:

  • 93% of polled IT security professionals say the skills required to be a great security professional have changed over the past few years, which is making it harder to find properly skilled cybersecurity professionals.
  • 85% report their security teams are already understaffed, and only 1% believe they can manage all of their organization’s cybersecurity needs when facing a shortage of skilled workers.
  • 96% say they are either currently facing difficulty in staffing security teams due to the skills gap or can see it coming.

As a direct result of the increase in demand for IT skills against the consistently low supply, salaries are going up as well. In order to keep their IT professionals on staff, companies have had to increase the compensation they offered. 

Don’t Forget About The Supply Chain

The hardware shortage stems from both growing demand and tensions between nations. The combined effect is a drastic drop in supply, amid rising worldwide demand.

At the start of 2021, semiconductor sales had already ballooned by 13.2%, due in large part to the number of people working from home for the first time. Supporting remote work environments required businesses to invest in up to two times as many computers and devices as they would normally need. 

Unfortunately, it looks like the chip shortage will not only continue but likely get worse as well. Manufacturers that rely on these components (Ford, Toyota, Apple, HP, etc.) are anticipating extensive delays in the fulfillment of new hardware and products. They expect the effects of the shortage to last at least into 2023, if not further. 

If you haven’t arranged an order for your replacement business hardware yet, now is the time to get in line. The process will be more onerous and expensive than ever before, but the sooner you get started, the better. 

As remote work-based demand increased, stressed relations between the US, Russia, and China prompted nations to begin stockpiling valuable materials, including semiconductors. Factor in the decreased workforce during the pandemic and extended timelines for production and shipping, and you get a critical disparity between supply and demand. 

As chip manufacturers struggle to produce a sufficient supply of these key components, prices will inevitably rise. TSMC plans to hike its prices in line with the limited amount of components they are able to produce. 

The automotive industry is already expecting a $210 billion loss in revenue over the course of the year because of this issue. While some more optimistic industry leaders like Elon Musk are looking to new manufacturing processes as a way to address the shortage, others will simply pass the costs on to the end-user. 

This has resulted in a bidding war among major manufacturers. As globally active brands like Toyota and Apple compete for vital components, they’ll have to pay much higher prices. Those expenses will fall in the lap of consumers like you. 

While prices may be high now, they’re only bound to increase over the next year. As the shortage continues and demand climbs, prices will increase in kind. That’s why you need to start placing orders now for the hardware you’ll need next year and the year after that. The longer you wait, the more it will cost you. 

The Cost-Savings Offered By Outsourced IT Services

Reduced IT Costs

Businesses that choose to outsource can convert unplanned IT expenses to fixed, predictable ones. This frees up capital for other aspects of your business. 

Hiring A Company, Not A Person

An in-house staff is subject to business hours, requires full salaries, benefits, and vacation pay, and will undoubtedly call in sick from time to time. By outsourcing your IT department, you leave the managing, training, payment, and other variables that come with actual employees to someone else. 

Reduced Downtime

Downtime is bad for business. And the main cost of downtime is not the fix itself, it’s the halt in your business’ productivity. If an IT-related or natural disaster occurs and takes critical systems offline, employees will be unable to complete their tasks, yet your normal business expenses will carry on.

The fact is that downtime is often the result of poorly supported IT. The best way to approach downtime prevention is proactively—you need to keep an eye out for system issues that can spiral into total stoppages. You need to implement backup technologies and best practices to prevent outages. You need to enhance your cybersecurity to protect against cybercrime. 

Verdict: Internal Or Outsource?

When you’re hiring in-house, it’s often less expensive in the beginning. As time goes on, you start to notice the many costs that come along with hiring someone who doesn’t come with a range of skill-sets and in-depth experience. 

Making any big change in your business can be a difficult step; but before you decide to stick with what you have, answer this one question—what happens when your in-house IT support person was out sick or on vacation, and you couldn’t get something fixed when you needed it?  

With outsourced IT services, you’ll have access to a team of IT experts with a breadth and depth of tech knowledge and experience—something most businesses could never afford with an in-house IT staff. What’s more, you’ll benefit from 24/7 Help Desk Support, to make sure your needs are quickly addressed, and information technology stays up and running at all times.

Save Money By Partnering With Rea

The Rea team is proud to offer a comprehensive suite of IT services to meet the specific needs of your business. Our team is dedicated to making sure you’re always leveraging the power of the most effective tools for your success.

How Microsoft Teams Supports Your Business Culture

Need help enhancing your staff members’ productivity, job satisfaction and general engagement at work? Try these Microsoft Teams apps.

Microsoft Teams is an increasingly popular collaboration tool that can help improve staff engagement and satisfaction. It allows teams to communicate, collaborate, and manage projects all in one place.

While Microsoft Teams’ range of standard features is extremely useful in the workplace, they’re not the only tools you should be using. Did you know that Microsoft Teams offer a range of add-on apps as well?

These apps, when properly selected, deployed, and managed, can do a lot to enhance your company culture. All of this has to do with your staff’s engagement in their work…

Why Do You Need To Support Employee Engagement?

Employee engagement, or the level of involvement and enthusiasm an employee has in their job, is a key factor in any successful business. A strong engagement strategy will result in employees that feel valued, respected, and motivated to do their best work. 

It is well-documented that engagement levels directly affect productivity and quality. Studies have shown that engagement leads to higher job satisfaction, improved morale, and better customer service. Companies with higher engagement levels are more likely to be profitable, attract and retain top talent, reduce staff turnover rates and create a positive work environment. 

Engagement goes beyond simply providing good working conditions; it’s about creating an atmosphere where employees want to come to work every day. This involves cultivating a sense of purpose in every worker by connecting them with the company mission statement as well as maintaining open communication between management and employees. When staff members understand how their role fits into the bigger picture, they tend to become more invested in their tasks which leads to higher engagement levels. 

In addition to this, businesses should provide opportunities for professional growth through ongoing training programs or workshops that teach new skills and help staff develop within their roles while providing increased job satisfaction. Recognizing employee achievements through public commendations or rewards can also help boost engagement levels as it creates a feeling of accomplishment while motivating others at the same time. 

Finally, fostering a culture of fun within the workplace can be beneficial for engagement levels by boosting morale and improving job satisfaction among staff members. Organizing team building activities or special company events can go a long way in helping create a positive atmosphere for everyone involved; giving people something enjoyable to look forward to on top of just their everyday tasks will help them become more vested in their role at the company overall. 

All these combined strategies contribute towards creating an engaged workforce capable of delivering outstanding results for both customers and employers alike; ultimately making employee engagement one of the most important components of any business’ success today.

3 Ways Microsoft Teams Supports Your Business Culture

Gauge Team Engagement

The first step in enhancing engagement is understanding the current state of your company culture. You can’t expect to make any progress if you don’t know where you’re starting from. 

Microsoft Teams add-on apps like SurveyMonkey, Betterworks, and Insight HR can help you keep track of employees’ engagement, demeanor, and priorities. You can create surveys to gauge how your team is doing, track progress of key tasks, and better inform your check-in meetings and performance reviews. 

Engaging with staff members and ensuring they are enjoying their work is an important part of any successful company culture. It is important to check in with staff members periodically, whether it be through surveys, meetings, or other forms of engagement. By checking in with employees, managers can gain a better understanding of how individual team members are feeling about their jobs and the company culture as a whole. 

When asking staff about their job satisfaction, employers should provide multiple ways for employees to express themselves in order to get the most accurate feedback. This could include multiple-choice surveys or open-ended questions that allow employees to provide detailed answers. 

Additionally, employers should use engagement techniques that are tailored to each employee’s needs; for example, some may prefer face-to-face meetings while others may prefer online engagement such as polls or video conferences. 

Regular engagement and assessment of job satisfaction levels is essential in making sure that employees feel valued and appreciated by the organization. Doing this can help create an environment where employees feel empowered to do their best work and reach their full potential. Furthermore, it helps ensure that teams remain productive and motivated since team members who feel satisfied and engaged with their work tend to be more productive than those who don’t.

Foster Social Engagement

Even if part of your team is working remotely, you can still maintain the social aspect of your work environment by encouraging them to post status updates and share their insights with Microsoft Teams add-on apps like AgilePolly, Decisions, and ScrumGenius.

Employee engagement and job satisfaction are key components of successful company culture. But it is not enough for employees to be engaged in their work—they must also feel connected to each other. Socializing with coworkers fosters a sense of camaraderie and belonging, which can lead to higher engagement, loyalty, and productivity from staff. 

It has been proven that when people make meaningful connections with those around them at work, they are more likely to stay in their job for longer periods of time. When employees feel like they fit into the culture of an organization, they will be more likely to continue contributing engagement and enthusiasm to their roles. This can ultimately result in lower turnover rates, better performance outcomes, and greater collaboration among staff members. 

Socializing is also important because it can help boost morale. When colleagues get together outside of the office environment, they have an opportunity to relax and bond over shared interests or experiences. It gives them a chance to see each other as real people rather than just co-workers—fostering relationships that can last long after any one particular project is finished or a team member has moved on. 

Facilitate Creative Brainstorming Sessions

You can gather ideas from your team in free-form digital spaces and on virtual whiteboards with apps like Freehand, Miro, and MURAL.

Digital whiteboard apps provide an invaluable tool to support staff engagement, collaboration, and creativity. By providing employees with a virtual platform to hold brainstorming sessions, companies can benefit from the engagement and creativity of their team members. Brainstorming sessions held in digital whiteboards can be conducted from any device, allowing for remote engagement and collaboration.

Using digital whiteboards for brainstorming provides an effective way for teams to generate ideas quickly, whilst being able to easily store them for future reference. Having the ability to save these sessions digitally also makes it easier for those who weren’t present at a meeting to refer back to the notes taken during the session. 

Digital whiteboards are also visually engaging due to the ability to draw or write on the board, along with supporting images, controlling audio presentations and even providing live chat functions that enable engagement with multiple parties in real time. 

The benefits of using digital whiteboards go beyond just engagement and collaboration; they can have a positive effect on company culture too. For example, by having a virtual platform where everyone can come together in one place regardless of location or time zone, it allows people to feel connected which strengthens team spirit and corporate identity.  

This then leads to encouraging job satisfaction as staff feel like their opinions are valued and listened to, making them aware that their contributions are appreciated within their organization. In fact, the Freehand by Invision app is now fully integrated, allowing users to use a virtual whiteboard for note-taking and brainstorming during Microsoft Teams meetings. 

Don’t Let Your Staff Become Disengaged At Work

Engagement is one of the most critical components of your company culture. Make sure you fully harness the tools available to you to help with the process.

Need expert assistance? Our team has extensive experience with Microsoft Teams and can ensure you optimize the way you use it at your business. Book a meeting with us to get started.

How To Build A Company Culture That Retains The Best Employees

So you’ve finally hired an experienced, capable new staff member. Are you sure you can convince them to stick around long-term?

Are you having trouble retaining your staff? To be blunt, the problem is undoubtedly company culture. 

The way your team feels at work every day, the way they’re managed and encouraged, and the people they work with directly influence their degree of satisfaction on the job. 

You’ll notice that I didn’t mention compensation—it may surprise you to learn that money is not the key determining factor in a given company’s culture or your staff’s job satisfaction. 

By developing the right social environment at your workplace, you can build real loyalty and engagement among your team members. I like to think our company has an effective culture, which we’re continuing to improve day by day.

Here are three key components to our process for doing so…

3 Building Blocks For A Winning Company Culture

Hire For Character Over Knowledge

A widespread effect of the pandemic is the mass retirement of older-generation professionals in the field. When faced with the prospect of pivoting to a fully virtual work environment, many of the experts that were only a few years from retirement decided to exit early. 

This has left us with a bit of a vacuum in terms of skills and experience. As novice professionals graduate from college and enter the industry, they won’t be able to directly take on the role of those who left with decades of experience. 

However, this isn’t as big of an issue as you might think. In fact, this is a great opportunity to think about the way you hire. Consider looking for new hires that have the right character, and match your culture. The rest can be managed through training and on-the-job experience.

Case in point: everyone knows you need smart people on your team to succeed, but it’s important to note that the intelligence trait is far more about EQ (emotional intelligence) than IQ (conventional intelligence), which is especially important in the IT industry, as well as every other field of work.

It’s so much easier to find someone with technical skills and education than it is to find someone that understands how to communicate effectively and empathize with others. That’s why we make such an effort when looking for a new hire to hold out for those that have just as high an EQ as they do IQ.

Make Sure Your Staff Is Motivated

Motivation is a vital part of a healthy workplace environment. Properly motivated people are healthier and happier across the board. They are more productive, and the work they get done is often of a higher quality than it would be otherwise. 

On the other hand, a lack of motivation can be absolutely crushing. It makes it more likely that you’ll procrastinate, waste time, and turn in a poor product at the end of it all. Unmotivated work can quickly lead to depression and worse.

That’s why it’s so important to think critically about the role motivation plays in your work and the work done by your coworkers or employees. If you can figure out what motivates you, you can ensure it’s a regular part of your daily life, helping to increase your workplace satisfaction and workplace culture as a whole. 

So, off the top of your head, what would you think is the number one workplace motivator? Social engagement? Business location? Money?

You might be surprised—TINYpulse recently anonymously surveyed 200,000 workers to find out what really motivates people in the modern workplace. The report, titled The 7 Key Trends Impacting Today’s Workplace, considered a number of different possible factors tied to and resulting from employee motivation, including employee engagement, retention, organizational culture, and more. 

Interestingly enough, the top five polled motivators for employees were:

  • Camaraderie and peer motivation (20%)

  • Intrinsic desire to do a good job (17%)

  • Feeling encouraged and recognized (13%)

  • Having a real impact (10%)

  • Growing professionally (8%)

It’s surprising, right? Expected motivators, like salary, or opportunity for promotion, didn’t even place in the top five. Instead, those polled showed that they are motivated primarily by the culture developed by themselves and their coworkers, as well as their innate desire to be good at what they do. 

It’s an extremely encouraging reality, especially compared to what most would assume. Rather than the ruthless and self-serving motivations you may expect from the majority of those in the working world, you find out that people actually usually have more heartfelt motivations.

Don’t Be Afraid To Invest In Your Staff

One challenge many managers have with corporate culture is the possible end effect of offering professional development. That is, if you invest in your employees so that they can grow and improve, won’t they just move on to another job that pays more, and benefits from your investment?

It’s a possibility—however, in the time that you have the employee, they’re likely to do better work than they would if you weren’t investing in them. I believe—and have found—that the opposite is true. 

The more you invest in your employees, the more valued they feel, and the more likely they’ll stay, as well as contribute to a high-quality service offering and an engaged workplace culture. That’s not to mention that I’m more afraid of not training my employees, and having them stick around. 

I may have saved a buck by not getting them that specific certification, but it’s not likely they’ll be contributing much to my business anyway. That’s what this is all about after all—I invest time and money in my employees, so they, in turn, invest their effort and loyalty into our company. Lastly, if you have a compelling enough corporate culture, that’s all the more reason for the employee to choose to stay with your business. 

Good Company Culture Is A Self-Fulfilling Prophecy

The best part of this process is that your work recedes over time. Once you get the ball rolling, the culture improves itself every time you hire another contributing team member. When you add people to your team that appreciate and benefit from your positive work culture, they, in turn, contribute to it, which only helps it to grow. 

This is opposed to hiring people who are just in it for the money, who won’t have anything positive to add to the workplace environment. With an enthusiastic and engaged staff, I then had the opportunity to get them involved with initiatives that would improve our culture.

Also, while I may not be able to directly assist with the development of your company culture, I wanted to let you know that I can help with your team’s on-the-job satisfaction, specifically when it comes to technology. If your team is fed up with apps and hardware that continually fail to meet their needs, it can slowly erode their sense of satisfaction at work, greatly affecting company culture. 

My team and I can help—we’ll optimize the tools your staff uses every day to ensure they make their lives easier, not harder. Book a meeting with us to get started.