4 Ways IT Outsourcing Helps Your Business

IT Consultants

Do You Know the 4 Ways IT Outsourcing Improves Business Success?

Many small and mid-sized companies underestimate the drawbacks of not having top-tier IT professionals in place. These 4 benefits highlight the need for change.  

IT Consultants

Are a business decision-maker wondering about when the best time to outsource your IT needs? It was yesterday, and you are already late to enjoy the benefits of working with a third-party tech outfit that specializes in IT managed services.

It’s not uncommon for small and mid-sized companies to operate under the assumption that modest IT needs do not warrant creating a budget line-item on their behalf. Some designate an in-house person with seemingly good computer skills to run virus scans and update applications. Other outfits hire a single technology person to handle the responsibility of overseeing their entire network. Both of these policies are inherently flawed for a variety of reasons. After reviewing the following 4 ways IT outsourcing helps your business, you may gain clarity as to why working with a third-party expert is in your best interest.

1: Removes Peripheral Distractions from Profitable Goal Achievement

As upstart organizations begin to grow into mid-level outfits, the visionaries that propelled their success forward are increasingly beset by issues that detract from primary goals. Budget management, contract negotiations, and supply chains are top-tier items that further a company’s profit-enhancing goals. Tackling these items tends to be a good use of time and energy. If industry leaders are also tasked with maintaining and repairing the tools of the trade, essential issues cannot enjoy the laser focus they deserve.

When an organization shuffles computer and network duties to an employee or even a designated in-house tech person, network problems become part of routine oversight. An experienced third-party managed services provider takes proactive measures to maintain and repair your devices and network without you lifting a finger. Your vision drives the organization. That’s why it’s crucial to all of the key stakeholders involved that IT distractions are a non-factor.

2: Improves Network Efficiency and Productivity

Imagine traveling the road of handing off-network duties to an untrained employee or a designated tech person. Now imagine they call in sick during a critical business productivity cycle. Imagine further, they take a two-week vacation. What happens when your network starts to suffer glitches or goes dark altogether? The answer is simple: You lose revenue.

The reality of owning or operating a business in the technology age is that networks never sleep, they don’t call in sick, and they don’t go on vacation. Maximum productivity and efficiency require organizations to have 24-7 managed IT services in place. When you negotiate an ongoing services agreement with an experienced IT contractor, they can conduct remote updates, scans, and effect problem solving anytime your network runs amok. But that will happen a lot less frequently because high-level maintenance is usually part of the outsourcing package. Experienced IT experts deliver the laser focus to systems that help make your organization successful.

3: Reduces Risk of Cyber Threats and Financial Losses

According to reports, more than 317 million pieces of malware were created in 2018 alone. To put that staggering number into perspective, nearly 100 infectious threats were developed daily. Now add that business risk to the fact that companies suffered financial losses above $600 billion in 2018 and that figure upticked by $100 billion from 2014.

Compounding the genuine risk of doing business with technology is that too many small and mid-sized organizations incorrectly assume that cybersecurity breaches are almost exclusively targeted at large corporations with vast assets. The common misconception may be attributed to heavy media coverage of the massive violations suffered by household-name corporations.

While billion-dollar cybertheft makes splashy headlines, the overwhelming majority of cybersecurity thieves targets small and mid-sized outfits. Hackers, who may be sitting in an internet café halfway around the world, search for subpar network defenses and attack. In plain terms, you are the low-hanging fruit ripe for the plucking.

Outsourcing IT security to a third-party provider improves your cyber defenses from among the weakest links to the strong. Having the latest anti-virus, anti-malware, and next-generation cybersecurity protections in place quietly takes you off hacker hit lists. If these nefarious computer thieves are anything, it’s lazy. They’ll move on from your network and attack someone less secure.

4: Keeps Technology on Cutting Edge

An effective business network enhances employee engagement and productivity. If that sounds like a pie-in-the-sky idea about working on computers, consider the alternative.

When emails are slow to download, or that tedious “buffering” icon spins around, employees tend to disengage from work-related tasks. One moment they are plugging along on your company desktop, the next they are checking text messages, and social media posts on their phone. When that happens, employee engagement and productivity is not diminished — it’s non-existent. It may be even more unsettling to know that experts say that it can take more than 20 minutes to get back on track after task disruption. Sadly, that unnecessary loss of productivity could have been avoided by outsourcing your IT needs to a professional.

Can Outsourced Managed IT Services Improve Profitability?

Managed IT Services

Outsourcing Managed IT Services Improves Business Goal Achievement

Industry leaders require a laser-focus on profit-driving initiatives. Outsourcing an organization’s IT oversight saves time, money, and keeps everyone on task.  

Managed IT Services

Whether you are a decision-maker for an upstart, mid-sized, or large corporation, outsourcing IT support, maintenance, and cybersecurity oversight can improve your operation. Managed services conducted by a third-party outfit with experience and expertise, brings high-level knowledge to the table that most business team members lack.

That’s generally because industry leaders staff their organizations with people who deliver profit-driving benefits. Managing an in-house IT team tends to distract from the goal-achievement tasks that keep an operation competitive and successful. Owners, CEOs, and other captains of industry with heightened IT needs would be wise to consider these five benefits of outsourcing.

1: Risk Reduction

Every business operates with a certain degree of risk. Those risks include fines for not meeting changing government regulations or falling behind competitors in cost-effective technology applications, among others. But perhaps the greatest threat that businesses of all sizes and every sector face are data theft and hacks. Without a doubt, less-than-adequate cybersecurity applications, protocols, and employee preventative training present the greatest threat to your organization.

2: Cost Consistent Budgeting

Entrepreneurs working hard to grow fledgling operations often have thin budgets. Every dollar counts and financial constraints generally do not allow for overspending. People in the private sector are fully aware they cannot manage a thriving enterprise using the faulty methods of the federal government. Either you have the revenue, or you don’t.

Managed IT service contracts allow decision-makers to allot a specific sum toward computer network oversight. There are no excessive payroll taxes, or unexpected overtime hours to strain the company’s resources. You write one monthly check and renegotiate when your managed services agreement expires.

3: Heightened Expertise

Perhaps the greatest difference between hiring an in-house IT team and outsourcing is the improved access to specialized knowledge. Some small and mid-sized operations think it’s savvy to hire a recent technical school graduate who has been immersed in the latest trends and technologies. That thinking seems reasonable on its face.

But the inherent flaw is that your outfit often requires that person, or team, to focus exclusively on your system and operations. What you lose over time is their immersion in trends, new applications, heightened cybersecurity threats, and other pertinent issues. A third-party managed service provider invests its time, resources, and people into cutting-edge training. When a managed services expert reviews your system, they bring the latest knowledge to every task. It’s simply not cost-effective to pay an IT team and then have them attend far-away seminars for weeks at a time.

4: Avoid Potential Downtime

After cyber-theft and hacks, downtime ranks among the most costly setback a company can experience. Imagine for a moment, you are looking out over your offices and employees are unable to work because the system is down. Now imagine you are paying them to not perform the necessary tasks to meet the business’ financial necessities.

When you outsource your IT needs to a third-party provider, it’s not uncommon for them to conduct due diligence, and preventive maintenance while your profit-driving staff is not on the clock. Smooth functioning networks are a type of hidden benefit that companies gain by having 24-7 IT services.

5: Improved Business Focus

Goal-oriented thought leaders enjoy improved success when they are able to focus on the things that make a company successful. Unless you are running a managed services outfit, computer issues, cybersecurity, and managing an IT team is not the best use of your time and brainpower.

Business visionaries achieve goals and enjoy the fruits of their innovation and labor by maintaining a laser-focus on industry trends, cost reduction, improved production, services, and staying ahead of their sector’s learning curve. It’s essential not to get bogged down in seemingly peripheral issues such as IT. Maximizing your skillset and outsourcing IT maintenance and oversight to a professional is the smart play.

Maximizing budgetary resources in a way that delivers the cutting-edge IT needs of today’s business community may be best left to professionals. When industry leaders take the time to do the math on best practices and profitable outcomes, third-party managed IT services remain a tried-and-true practice.

September’s Free Online Training

Every month, we host Microsoft Office and other technology training sessions. Our training sessions are completely free of charge and are available “on-demand”.  Yes, you can tune-in whenever and wherever you like.

Microsoft Outlook Training
This month’s training session: 4 Ways To Use Microsoft Outlook Efficiently.

Our in-house Microsoft training specialist, Dawn, will guide you through some very important tips and tricks, such as:

  • Quick Parts
  • Templates
  • Automated Responses
  • Signatures

Tune into this month’s training by clicking here.

Free Microsoft Outlook Training

Microsoft Outlook Training

Every month, we host Microsoft Office and other technology training sessions. Our training sessions are completely free of charge and are available “on-demand”.  Yes, you can tune-in whenever and wherever you like.

Microsoft Outlook Training
 

This month’s training session: 4 Ways To Use Microsoft Outlook Efficiently.

Our in-house Microsoft training specialist, Dawn, will guide you through some very important tips and tricks, such as:

  • Quick Parts
  • Templates
  • Automated Responses
  • Signatures

Tune into this month’s training by clicking here.

Online Excel Training: Tips & Techniques For Managing Workbooks

Organization Shouldn’t Be Complicated

Out of all of Microsoft’s Office programs, Excel is one of the most universally used. What started out as a fairly basic spreadsheet program has evolved into a must-have business tool. However, the more you use Excel, the more data your workbooks will accumulate.

Keeping these workbooks organized and easy to navigate can be a challenge. We can help with that. Check out our short Excel: Tips and Techniques for Managing Workbooks training video, available to you free and on-demand.

Simply Click Here.

Watch at your leisure, and say goodbye to your Excel frustrations.

Managing Excel Workbooks

Ask Smart Questions about Solutions and Technology Expertise to Find a Superior IT Service Provider

IT Budget

Here Are Top Questions to Ask Potential IT Service Providers

Discover the most important questions to ask about products, quality, expertise, competency, security and breadth when selecting an IT service provider.

IT Budget

Business leaders who want to cut operating expenses, improve efficiency and leverage the newest technologies turn to IT service providers. With the right technology partner, a business can see considerable gains in productivity, communication and data security.

Choosing the right IT service provider is an important decision. Here are a few of the questions to ask to help you make the right choice.

How Do We Know If an IT service provider is a Quality Business?

Determining if a business is run well and according to best practices is often a difficult assessment. Here are some things to look for:

  • Staff Size. If you have extensive needs, a large staff with specialized areas is usually better equipped to handle complex clients. However, a smaller company may get lost in the shuffle of a large organization only focused on the largest clients.
  • Technology Partners. IT service providers cannot do everything by themselves. That’s why the best rely on partnership agreements with high-quality tech companies to deliver specialized products and services. Ask for a list of their partners; strong connections to top companies is a good sign.
  • References. If you encounter an IT service provider that refuses to provide references, walk away. Ask for references from clients that are the same size, in the same industry or facing similar challenges as yours.

What Do We Ask to Determine if an IT service provider is Technically Competent?

You rely on your IT service provider to have the technical expertise to address your needs. How can you assess their technical abilities? Ask about the following:

  • Competencies. Certifications and preferred partner status are good indicators of technical quality and where the IT service provider’s strengths are. Especially in small shops, an emphasis and expertise in Linux may mean they’re not as strong at Windows. Use this space to ask about professional development for their staff and their training commitment.
  • Out of Scope. If you are paying a flat rate for managed services, you need to know what’s included and what isn’t. There are plenty of services that could be included in a package, including network security monitoring, ISP troubleshooting, software and firmware upgrades and patching, hardware installation and server upgrades. Be sure to shop around and know what’s covered by your plan and what is either an extra charge or not available.
  • Disaster Recovery. If a natural disaster or hacker attack hits your company, you need a business continuity and disaster recovery plan in place to reduce the damage and impact. It’s a common service for an IT service provider to offer. But you need to know what your IT service provider’s own disaster recovery plan is. If your IT service provider can’t be up and running quickly after a disaster, they are unlikely to be able to help you.
  • Compliance Coverage. More and more businesses face compliance challenges at the federal, state local and industrial level. Foreign entities are also demanding compliance with mandates, often concerning securing and using personal data. Ask your IT service provider about their experience with the compliance requirements, such as HIPAA, GDPR, PCI or FSMA, that your company has. Inquire about a service level agreement (SLA) that guarantees compliance with the mandates you are required to fulfill.
  • Automation. Advances in automation have taken the place of lots of manual tasks. Your IT service provider should be committed to using automation and AI solutions wherever possible, freeing their staff to work on higher-level projects. If they are not using the most cutting-edge technology, how will they advise you on how to leverage new solutions?

Can We Measure the Service Quality of an IT service provider?

Service is critical when choosing an IT service provider. You want a partner that’s attentive, responsive and effective when you have a critical need. Ask the following:

  • Internal vs. Outsourced. Your IT service provider will promise to deliver an extraordinary range of products and solutions. However, it’s important to know who will be doing the work on your account. Ask your potential IT service provider what work is done internally by their employees and what is outsourced (and why).
  • Strategy and Advising. Some IT service providers focus exclusively on selling you technology solutions. Others take a comprehensive approach. You want an IT service provider that can act as a virtual chief information officer, providing help with technology strategy, budgeting and growth that aligns with your present and future business priorities.
  • Scalability. As your company grows, you need solutions that can scale rapidly as new customers, data and technologies emerge. Be sure to ask how scalable an IT service provider’s solutions are, how they will help improve efficiency, how they will reduce costs and how they will reduce workload.

Thoughtful questions asked consistently of each potential IT service provider puts your business in the best position to select the right technology partner.

The End of Windows 7 Support: Things to Know

Windows 7 Support

The Fall of Windows 7 Support: A Guide for Businesses

According to Microsoft, Windows 7 support is ending. Find out what this change can mean for your Windows 7 computer systems in your business operation so you can start preparing now. 

Windows 7 Support

Beloved by many and still in use by a lot of business owners, Windows 7 has been one of Microsoft’s most sought after operating system software products. Even though Microsoft has released other OS designs since Win7, most prefer the simplicity of Win7 and have stuck with it. Unfortunately, Microsoft has announced the end of an era. The company will stop support for Win7 as soon as January 2020. Here is a look at some of the things you will need to know as a business owner who is using devices with Windows 7 installed.

You Will Be Able to Use Win7 without Support

Even though support is ending for Windows 7, it does not mean that you will no longer be able to use the operating system in your business operation. There will, of course, be some differences, such as:

  • no ability to bring in the aid of support when you have a Win7 problem
  • there will be no patched security updates from Microsoft to protect you from the most recent malware attacks
  • some system processes may have slight issues on occasion

It Will Be Possible to Install Win7 After Support Ends

Win7 has garnered itself a pretty stable fan base over its 10 years in use. In fact, the OS is so popular among users that at least 44 percent of people still use Windows 7, according to British Technologies. Microsoft has stated that they have no intentions of completely discontinuing Win7, so it will still be available for installation; it just will not have open support available if you run into problems during installation.

There Could Be Security Risks of Using Windows 7 After Support Ends

If you are looking for the biggest reasons to upgrade from Windows 7 to Windows 10 once support ends, security comes in at the top of the list. Microsoft regularly releases and automatically installs patched security updates to Windows 7 systems when a new threat spurs the development of a new line of software protection. A serious downside to consider here is the fact that some hackers will take advantage of the end of a major operating system’s line of support.

Support Could Be Extended for Certain Win7 Business Users

If you know there is no way that you can get your systems updated before the end of support, it is a good idea to get in touch with Microsoft. There has been talk that Microsoft will be offering extended support through 2023 on a case-by-case basis for businesses who have struggles upgrading in time and can be in danger of security threats.

Internet Explorer Support Will End As Well

Internet Explorer is a product of Windows7, and Microsoft pretty much did away with IE with the development of Edge. Therefore, support will end for IE along with Win7. Unfortunately, this end of support could make an already weakened browser a little less secure and a little more attractive to hackers.

The end of Win7 support is a major change for a lot of business owners. If you need help with upgrading your devices to a newer Windows OS, reach out to a managed IT service for help.

What You Need to Know About Moving Your Health IT System to the Cloud?

Healthcare Cloud

Are You Ready for the Cloud?

With a clear, comprehensive implementation plan, you can minimize downtime and disruptions while you move your data and applications to the cloud.  

Healthcare Cloud

Let’s walk through the 5 W’s + How.

  • Who?
  • What?
  • When?
  • Where?
  • Why?
  • How?

No, this isn’t an intro to journalism course. Instead, we’ll use this formula to break down your options for finding the best IT outsourcing firm to help you move your health care practice to the cloud.

What Should You Be Looking For?

Clouds are private, public or a hybrid of the two. These labels can be confusing. Public clouds aren’t open to the public and private ones serve as remote data centers for a single health care provider.

To decide the best cloud for your organization, determine what you’re actually looking for. Choose from a service that supplies platform, infrastructure or software as a service — PaaS, IaaS or SaaS. Relevant considerations include company size, HIPAA impact and what you wish to accomplish.

Who Is the Best Cloud Provider?

Healthcare IT News identifies seven top providers:

  • Amazon Web Services, who developed these services first, has aggressive pricing and releases new features regularly. Their main service is IaaS.
  • CDW Cloud Solutions, familiar to many healthcare organization, offers a variety of services, such as migration planning and project support.
  • IBM Cloud, ClearDATA, Google Cloud Platform, Microsoft Azure and VMWare receive honorable mention.

It’s best to look into several services to determine the best one for your IT needs.

When Is it Time to Switch to the Cloud?

Most companies have some kind of cloud-based functionality already. For those still deciding whether to switch, the following questions can help clarify your thoughts.

  • Who can help us with the migration plan?
  • Is the management team stable?
  • What’s the strategy driving the move?
  • Are local providers reliable?
  • Is it in the budget?
  • Will we net a positive return on our investment?

These questions get right to the heart of the matter and help you find out if your team is ready, able and willing to make the switch.

Where Should the Data Centers Be Located?

The physical location doesn’t matter that much. It’s more important to replicate data and applications in distinct regions for redundancy and to ensure access to your data. Where you locate or have your IT consultants locate your backups is determined by the technology and configurations that work best with your systems. In fact, if you’re paying for around-the-clock monitoring, location becomes irrelevant.

Why Are You Thinking About Moving to the Cloud?

This question is a bit outmoded. A better question would be, “Why wouldn’t you move to the cloud?” That’s a question most companies have or are asking themselves right now. Cloud systems scale easily and they’re cheaper than the cost of maintaining your own local data centers. In the cloud, critical processes, such as data replication or disaster recovery are more straightforward.

Cloud services also offer a pay-as-you-go model that fits the budget of more practices and startups. While data security used to be considered a risk on the cloud, new technology has helped ensure the security of your systems and client data.

How Can You Get There?

Vet out an experienced healthcare IT provider that’s handled multiple cloud implementations and integrations. Reputable providers should be able to share their own cloud models, provide references, and ensure that you start and end with a reasonable budget.

Scalability is key in the cloud. It’s one of the major benefits, so make sure your organization is in a position to leverage it. With the right cloud set up, scaling up your user base should be easy and hassle-free. The documentation your IT consulting provides should include detailed plans regarding the tools and features needed for HITECH and HIPAA requirements. With a clear, comprehensive implementation plan, you can minimize downtime and disruptions while you move your data and applications to the cloud.

Happy Labor Day

To make the most out of what we hope will be a gorgeous long weekend, we will be closing our office for the day on Monday, September 2nd.

Labor Day 2019

And as always, we’ll have technicians on call for all of our managed IT services clients, and you’ll be able to reach us by calling our office if any emergency technical issues arise.

Business Continuity Planning: Developing An Impact Analysis

Business Continuity Planning

According to FEMA, 40% of businesses hit with a disaster never recover, and this rate more than doubles for those without a business continuity plan. While the two are linked, a business continuity plan shouldn’t be confused with disaster recovery. You might have a great plan for getting things up and running after an event but still fail to plan for continuity of time-sensitive business functions. And that’s why developing a real continuity plan is so important.

Business Continuity Planning

What Is a Business Continuity Plan?

Business Continuity Plan is an essential component of risk management. The BCP specifically addresses the risk associated with an unanticipated lack of ability to continue business operations. The reasons for this lack could be many:

  • Natural disaster
  • Terrorist attack
  • Major power outage
  • Technology failure
  • Loss of customer data
  • Someone hijacking customer data and holding it for ransom

Even a couple hours of lost operations can have multiple consequences. A BCP mitigates them by identifying and assessing risks before developing, testing, implementing and measuring the effectiveness of strategies that keep your business running with the least downtime possible.

Some of these strategies may include:

  • Reducing risk to customer data through firewalls, backups, employee education, security protocols, etc.
  • Enhancing your servers and telecom infrastructure
  • Enhancing data recovery
  • Re-routing calls/contact
  • Developing a work from home program
  • Setting up a temporary “base” when your building isn’t accessible

The strategies vary as much as the companies that employ them. So before anyone begins developing a business continuity plan, it’s important to know what areas are impacted by the inability to continue operations. How much do they cost your company?

What is a Business Impact Analysis?

The Business Impact Analysis is the first critical step in developing a business continuity plan. In this phase, identify time-sensitive business operations. Additionally, consider related resources needed for employees to perform those functions.

An effective analysis not only identifies these elements. It employs data to prioritize business continuity efforts.

Continuity concerns may present themselves on a scale. At one end you have mere inconvenience. At the other is significant (and possibly irreparable) business harm. So it’s important that when developing a business impact analysis, you make the distinction.

Every department will naturally feel that they are the “most important”. But scrambling to prevent inconvenience will drain resources from impactful continuity challenges. Once again, data save the day. It helps us make the most impartial, data-driven decision.

When it comes to business impact analyses, there are no “cookie-cutter” solutions. That’s why this phase of planning is so important. It helps you develop the customized plan you need to mitigate risk effectively.

How to Develop a Customized Impact Analysis for Your Business

When developing an impact analysis, look at each department, team, and/or area of your business. As you do, consider these three areas. FEMA business impact analysis worksheet says that those elements are:

  1. Timing/Duration of outage
  2. Operational Impacts
  3. Financial Impacts

So, for example, if Department A can’t continue operations for 30-60 minutes what happens? How does this impact the bottom line? What if that department/team were down for two hours? And so on. The ramifications will get progressively worse.

In some departments, financial impacts may be fairly easy to measure. But in others, you may need to think more broadly about the costs of downtime or lack of access. This will give you a truer picture.

  • Direct Financial Impact – lost sales, paying employees who can’t work, overtime to catch up, increased customer returns, etc.
  • Customer Relationship Impact – lost client contracts, bad customer reviews, diminished social sharing, bad public relations, cost of PR damage control
  • Vendor Relationship Impact – lost vendor contracts, increased vendor costs, strained partnerships, lost trust, trouble building new partnerships
  • Employee Relationship Impact – lost faith in the company, morale issues from too much overtime, retention problems, increased recruiting costs
  • Regulatory Impact – This one may vary by industry as well as department. For example, in healthcare, failure to comply with HIPAA may result in fines and legal troubles. If you process payments, inability to meet PCI regulations could result in loss of contracts with major credit card companies. Any company that’s managing customers data ( e.i., every company) should have some awareness of SOC2 compliance and the impacts of not properly securing customer data to maintain business functions. In education, lack of continuity would not only impact FERPA compliance.

Don’t “assume” these costs. In most cases, you’ll have data to clearly quantify their impact. Once you’ve considered the true impacts of lack of continuity in each area, you’re ready to prioritize and develop your business continuity plan.