This video might save you thousands…

Online Cybersecurity Training

Ransomware attacks are growing a staggering 350% each year. And to make matters worse, 43% of all cyber-attacks are aimed at small businesses. Why? Because more often than not, they don’t have the budget or expertise to protect themselves.

Online Cybersecurity Training

Fortunately, knowledge is prevention in situations like this. Even if you don’t have an unlimited amount of money to spend on enterprise-grade security solutions, you’re able to stand a chance as long as your staff members are trained.

After all, human errors are the biggest vulnerability when it comes to staying safe online. Take a look at our training site where we outline 10 ways to stay safe online below.

Click Here To Watch Our Online Training

You never know… One of the tips outlined in the video might be just the thing to prevent you from becoming a victim of an attack that would otherwise cost you thousands of dollars.

If you have questions, hit the “reply” button and let me know.

Are you ready for the New IOS? Here’s How to find out.

IOS 13

Are you excited about all the new iOS 13 features like Swipe to Type and Improved Dark Mode? Before you install, make sure your device is ready for iOS 13.  

So maybe you’re not ready to pounce on a $1,099 iPhone Pro Max. But you do want the new iOS 13 features. It’s time for a major iOS update. But before you hit “update now”, make sure you’re ready for iOS 13 to ensure a smooth update process. Preparing for iOS 13 isn’t complicated. Just follow these simple steps. But first, what’s new in iOS 13?

What’s New in iOS 13?

Haven’t updated to iOS 13 yet? You have some great new iOS 13 features to look forward to like:

  • Dark Mode – With all the discussion about blue light and the sleep-cycle-impact of viewing a device too close to bedtime, Apple recently released dark mode that eliminates the harsh white light on your screen, replacing it with a dark backlight. In addition, many will find reading on a dark background easier and you’ll experience less eye strain in general.
  • Swipe to Type – Apple is finally catching up on this one. This has been a feature on Android for 10 years. But we all know Apple is never one to follow. This feature may take some time to learn but can save time. It allows you to swipe rather than “press” letters to type. But don’t worry, you’ll have options until you’re ready to relearn typing.
  • Updated Apps – You’ll also see some great smaller updates to apps like Reminders, Maps, Photos and more
  • New Voice for Siri – Apple chose Siri’s original voice after extensive testing. People found in calming and reassuring. But it’s time for a change. Now, instead of a computer-generated voice, “Siri” will respond with actual audio from voice actors. Because the voice is now “Human”, you’re less likely to encounter those funny pronunciations that become tell-tale signs that we’re not hearing a human talking. As AI technology advances, we can certainly expect computer-generated voices to get the nuances of human language right. But for now, it seems, human is the way to go.
  • Privacy and Security – Privacy and security continue to be a top concern for Apple. So you’ll see several behind-the-scenes and in the foreground features that make you safer.
  • iPad iOS – For the first time, Apple’s also releasing an iOS specifically for iPad to enhance use. One of the long-awaited features is “slide and split” that will improve your ability to view and work in two web pages or apps with both viewable on the screen at once. Most of us in business who use iPads know how important this feature is and how frustrating and productivity-killing it can be with split screen is either unavailable or doesn’t work well on a device. So this is great news. In addition, they’re adding a full page markup for iPad and more.

Now, on to preparing for iOS 13.

1. Ask: Is My Device Eligible for the iOS 13

The first step to getting ready for iOS 13 is to check to see if your apple device is compatible. And if it isn’t, these new iOS 13 features, in addition to many of the newer capabilities on iPhone X series or the newly released iPhone 11, may finally convince you that it’s time to upgrade to a new model.

In order to enjoy these new updates you’ll need:

  • iPhone 6S, 6S Plus, or later
  • iPad Air 2 and iPad Mini, or later

These came out around 2015. If you have a 6S, etc, this gives us a good idea about which devices will be compatible with future major updates and you may want to consider upgrading in the next year so that you’re ready for the next iOS. Technology changes fast and often you don’t know what you’re missing out on.

2. Delete Apps You Don’t Use

Updating your iOS is a great time to cut the fat. So delete apps you rarely use.

Remember, they’re still yours. And you can download them for free again if you need them later.

Feeling overwhelmed by the amount of junk on your device? Follow the steps to find out what you’re not using.

  1. Go to Settings.
  2. Click iPhone storage.
  3. See when you used each application last.
  4. Click on the oldest ones and delete.

3. Make Sure iCloud Backup Is On

Finally, don’t make the mistake of not backing up your phone before an update. You could lose everything, including spreadsheets, files, photos and more.

  1. Go to Settings.
  2. Click your name at the top.
  3. Visit iCloud.
  4. Scroll down and make sure it’s “on”.

If it was off, wait several hours to install the update. Ideally, wait 24 hours to be sure. This gives the Cloud an opportunity to backup your device so that when you upgrade everything is there.

IOS 13

Proven Ways Not to Lose To Ransomware

Ransomware

Don’t let your small or medium business fall victim to ransomware. Make sure your data, network, equipment, and employees are safe from ransomware attacks.  

Watch our video below to learn all about ransomware and please feel free to share with your staff and social media networks.

October is Cyber Security Awareness Month. You may have heard about ransomware attacks on school districts, hospitals, and government organizations. Over 20 U.S. cities were targeted by ransomware attacks between January and July 2019. The cost to the city of Baltimore alone was more than $18 million between lost city revenue and repairs to the city’s computer network. Ransomware attacks on cities, schools, and hospitals are serious, but 71 percent of ransomware attacks target small and medium businesses.

According to Beazley Breach Response Services, in 2018, ransomware crooks demanded an average of more than $116,000 from over 3,300 business computer security breaches they directly tracked. Cybersecurity firm Coveware reported that the average ransomware demand to individuals and small businesses grew from $6,733 at the end of 2018 to over $12,760 in the first quarter of 2019.

How does ransomware work?

In the past, ransomware usually came in the form of unsophisticated “spam” emails that most people could recognize as hacking attacks. Hackers sent out hundreds of thousands of emails hoping to trick a few unsuspecting people into revealing their passwords and other secure information. Once installed on a business or individual computer, ransomware encrypts data and stops access to programs. The program then demands a “ransom” in the form of cryptocurrency, usually bitcoin, to restore the data and access.

Ransomware attacks are getting more sophisticated. A 2018 ransomware program, Ryuk, was developed by a North Korean group of hackers. Ryuk has been aimed at large businesses that can’t afford any downtime. The program individually maps the networks of target businesses and steals credentials in order to install the program and encryption. One business targeted by Ryuk paid over $360,000 in bitcoin to retrieve its data.

Ransomware is getting better at getting around anti-virus programs and computer firewalls. Hackers are using known applications and programs that users think are safe to get around security precautions. Expert estimates report that ransomware could cost small and medium businesses as much as $11 billion in 2020.

What can we do to combat ransomware?

  • First, make sure the operating systems for your network and connected devices are up to date. The 2017 WannaCry ransomware attack targeted computers running Windows 7. WannaCry was developed from U.S. National Security Agency tools that were leaked online. According to TechCrunch, up to a million computers are still vulnerable to WannaCry because they are running Windows 7 or earlier Windows versions. Microsoft also ends its support for Windows 7 in January 2020. Ransomware and other types of hacking attacks often target older operating systems that are no longer receiving regular security updates and patches.
  • Second, make sure your security software is also up to date. Check it at least once a month. A managed services provider (MSP) can help in this process.
  • Third, make sure you and your employees know how to recognize potential security threats. Practice good computer habits that prevent intrusions. For example, do not click on any links or images that come from an unknown source no matter how funny or appropriate the title of an email may look at first glance. Managed services providers can help to train you and your staff on good cybersecurity habits that can prevent ransomware and other attacks.
  • And finally, make sure you have a good offsite backup. Businesses that have successfully overcome ransomware attacks have strong and redundant backups for their data and programs. You may lose time, but you won’t lose all of your business data. If you’re in a field that keeps confidential client or customer information, it’s essential for your business to have secure, safe backups of data in the cloud and/or separate physical data storage.

Managed services providers (MSPs) are responsible for keeping track of ransomware threats and understanding the tricks hackers can use to take control of your computers and demand a ransom. They can help your business to prevent a ransomware attack and protect your business data and programs in the event an attack occurs. Malicious hackers have been causing damage to computers for years, but ransomware is the first major way they’ve discovered to earn a lot of money from their criminal activities. Don’t let ransomware interfere with your business operations, profits, and growth. Take our recommended steps to fight back and win against ransomware criminals.

Ransomware

Is Your Business Prepared to Take Action to Upgrade Windows OS Before January 2020?

Windows 7 End of Support

Is your business still using Windows 7? If so, it’s time to take serious action to upgrade to Windows 10 before the service cycle ends for this popular platform.  

Very early in 2020, there’s a situation occurring that has the potential to affect thousands of businesses across the US. No, it’s not a direct cybersecurity attack from a known threat vector. Instead, it’s the end of the functional lifecycle of one of business’s most beloved operating systems: Windows 7. While some businesses have been in denial that they needed to upgrade, it’s not unusual for small to mid-size businesses to still be running Windows 7 even with the deadline looming only a few months away. For the past 10 years, Windows 7 has provided a secure and stable OS for business, but regular patches and security upgrades will no longer be released for Windows 7 past January 2020 — leaving your computers open to the dangers of cyberattacks.

Don’t Put Your Business at RIsk

Hackers have been watching Windows 7 more closely as it nears the end of its lifecycle, looking for vulnerabilities that can be quickly exploited once maintenance has expired for the platform. While Windows upgrades are delivered every few years, they have a general window of a useful lifetime of 10 years. After that period, Microsoft eliminates free support and provides only very limited paid support options for your business. It’s not unusual for businesses to skip upgrading their operating systems and still be on a Windows 7 platform. As of 2019, there are still approximately 36% of computers accessing the internet from a device running Windows 7.

Steps You Can Take to Avoid the Impending January 2020 Deadline

Depending on the size of your business and how many computers are utilizing the Windows 7 operating system, there are a variety of options for upgrade. You can install updates on individual computers manually, and there are a few options for getting access to a free upgrade version of Windows 10. Unfortunately, you might find that your computers are not quite fast enough or new enough to handle an in-place upgrade and you might need to either purchase new machines or make adjustments to your current business machines to get them ready. Windows 10 has different operating system requirements than Windows 7 or even Windows 8, and might place too heavy of a load on older machines.

Don’t wait any longer to upgrade to the latest and most stable version of Windows operating system: Windows 10. With only a few months left before the end of the full maintenance cycle, Windows 7 is quickly becoming one of the most dangerous items in your technology landscape, a problem that can be quickly rectified by working with your local trusted technology solutions provider to create an upgrade schedule. If you aren’t comfortable upgrading directly in the few months that are left to your business, there are plenty of options for short-term maintenance that your proactive IT partner can help you explore.

Top Reasons to Jumpstart Your Business’s Paperless Initiative

Paperless Society

Jumpstart Your Business’s Paperless Initiative

Want to “go paperless” with your company? See the many benefits of paperless business and learn how to jumpstart this initiative for effective results.  

Paperless Society

Many businesses toy around with the idea of “going paperless,” but what’s actually in it for the companies who decide to go through with it?

To be sure, not all businesses are cut out to go paperless. Certain documents in certain industries simply must be in paper form. Therefore, depending on your industry and unique company needs, you may end up unnecessarily complicating affairs if you try to do everything digitally.

At the same time, a great many companies will benefit significantly from making this change. Below, we’ll go over the specific reasons why it might be a good idea for your company. First, though, let’s define what going paperless actually means.

What Does It Really Mean to “Go Paperless”?

The term “going paperless” simply refers to the shift from printed documents to digital documents. For example, instead of printing invoices, order forms, and tax documents, a company would issue all of these documents digitally, sending them via email or storing them as files.

What Are the Top Reasons to “Go Paperless”?

You’ll save money.

Cloud data storage is a lot less expensive than on-premise data storage. Moreover, on-premise data storage forces you to pay for the maximum amount of storage you may need upfront. With cloud storage, you can easily scale your storage capacity up or down, depending on your needs.

In addition, the products and tools needed to print, scan, and copy your company’s documents is extremely expensive. Printers and copiers alone can cost thousands of dollars, and fixing and maintaining them is expensive as well. With a paperless system, these tools become obsolete. Of course, you’ll also save a bundle on paper and ink.

You’ll have document access from everywhere.

Most businesses who go paperless store their documents in the cloud. When you do this, access to these documents is available wherever you can find an Internet connection. This makes it easier to hire remote workers, send employees on work trips, and access important information even when you’re away from the office.

You’ll save time.

Consider the time it takes to print, scan, copy, collate, organize, and store all of your paper documents. Additionally, remember that when you have a huge number of documents to contend with, protocols and systems must be developed, instituted, and monitored. Lastly, think about how long it takes to find a specific document within your files.

All of these tasks are time-consuming, and in any business, time is money.

When you switch to a digital system of document storage, you’ll be saving an immense amount of time. Documents can be digitally created, copied, sent, edited, and stored. There’s no need to run to the printer or search through endless boxes for the paper file you need. When searching for files, you can simply pop a few keywords into the search bar of your data storage system, and voilà — it will appear!

You’ll save space.

Consider how much space you currently use to store paper documents. From old tax returns and invoices to printed data and memos, an accumulation of individual sheets of paper can actually take up quite a lot of room.

Digital documents, on the other hand, are virtually invisible. As long as you have enough data storage capacity available, you’ll gain tons of physical space when you make the switch to a paperless system.

You’ll ensure better security of your data

While it’s possible for cloud-stored data to be compromised, it’s much more likely that sensitive files will be stolen or accidentally destroyed in paper form. This may happen as the result of a crime or simply because of a flood, fire, or another natural disaster.

Online data, on the other hand, can be encrypted. With the right security team on your side, you can apply layered security systems to your cloud storage protocol in order to better protect your data.

What Are Some Tips for Jumpstarting Your Business’s Paperless Initiative?

When going paperless, use the following tips to make the transition easier and smoother.

1. Start with a plan.

All paperless initiatives should begin with a plan. Sit down with your management team, and create a day-by-day, week-by-week schedule for setting up whatever paperless system you choose.

2. Go slow.

Before springing a new system on your employees, it’s essential that you predict all possible complications. You’ll also want to anticipate how going paperless will affect your employees, clients, and customers, and warn them of the changes that will be made.

3. Get help.

Lastly, don’t forget to seek professional help with the technology aspect of your new paperless system. A managed service provider can help you set up a secure, easy-to-use cloud storage system and offer extremely useful assistance for making the overall transition.

Everything You Need to Know About Power BI

Microsoft Power BI

Use Power BI to Revolutionize How Your Company Analyzes Data

Proper data analysis is critical to success in business. Learn how to better organize, visualize, and make insights about your company’s data with Power BI.  

Microsoft Power BI

Basically, all businesses run on data — or at least, all businesses should run on data.

That’s because tracking, organizing, and analyzing your business’s data allows you to make many insights that can improve your day-to-day functions, customer and client satisfaction, and overall bottom line.

Still, many businesses fail to properly organize their facts, figures, and other information in a coherent way. This reduces the likelihood that important insights and useful changes will be made through their data analysis.

Enter Microsoft’s Power BI.

With Power BI, companies now have the ability to quickly and efficiently turn large swaths of information into organized, coherent, and useful visualizations. With these visualizations, you’ll be able to see crucial trends and other important insights that will better your business and boost your success.

How Does Microsoft’s Power BI Work?

Whether they realize it or not, all companies create huge amounts of data every day. This data may be related to everything from basic earnings to user interaction with the company website.

Whether a company actually records and keeps track of their data sources depends on numerous factors. For example, your website is likely automatically tracking how many visitors go to your “Store” page each day. However, you may not be tracking how many patrons walk into your brick-and-mortar business every day.

Whatever data a business does decide to track is only useful when it’s consolidated, organized in an easy-to-understand way, and analyzed. Most of the analysis phase will be up to you and your team. But the consolidation and organization phases can be completed with software programs.

Microsoft’s Power BI is a “collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights.”

Essentially, Power BI works like this:

You gather data in whatever manner you prefer. You can use related Microsoft software applications such as Excel, or you can use third-party applications (more on this later).

Next, you give Power BI access to this data. From there, you connect to this data by modeling and enriching it with preferences and parameters that you specify. Once this is achieved, you can create a report, which will show you the data models you’ve created in useful ways. Charts, graphs, and other visualizations will make up the core substance of this report.

At this point, what you do with the data is up do you. For instance, you might share the report with other users and employees in your company, customers and clients, shareholders and investors, or others. Or, you might use the visualizations in the report yourself, in order to make inferences and insights that could necessitate change. Lastly, many companies turn over their data reports to third-party or in-house data specialists for thorough analysis.

How Do You Gather the Data That Power BI Uses?

One of the best things about Power BI is that it caters to your company’s unique data compilation preferences. That is, you can continue to gather your own data in your preferred way, and Power BI adapts.

With help from Power BI, you have the ability to draw data from anywhere your company stores it — whether that’s Microsoft Excel, Google Analytics, Salesforce, IoT (Internet of Things) devices, or social media sites like Facebook and Instagram. Power BI can take information from on-premise or in-the-cloud storage.

Why Is Data Analysis So Crucial to Your Business’s Success?

Here are just a few of the insights you can make with data analysis:

  • Future trends in your industry
  • Revenue progression
  • Sales success of individual products or services
  • Trending security issues
  • Website traffic and conversion tendencies
  • Customer behavior predictions

How Can You Get Started With Microsoft’s Power BI?

You can test out Power BI for free by downloading the Power BI Desktop Application. This version gives you the basics of Power BI’s capabilities, so you’ll have time to play around with the feature and test how you like it.

Moving forward, Microsoft also offers Power BI Pro, which allows you to create dashboards, collaborate with other users, and package and send data to those who also have the app. Finally, there’s Power BI Premium, which is perfect for large enterprises.

With help from Microsoft’s Power BI, companies of any size and in any industry can now conduct their own data consolidation and analysis with ease. This invaluable tool can change the way you do business and has the power to revolutionize your company’s success over time.

Should Government Pay Ransomware?

Government Ransomware

An IBM Security study found that 60 percent of respondents opposed local governments paying ransomware. Read on to learn more about the implications.  

Government Ransomware

Ransomware attacks are on the rise, and U.S. taxpayers are divided on the issue of who should pay the hackers to recover the data. An IBM Security study surveyed 2,200 U.S. citizens on their understanding of and willingness to fund cybercrime recovery efforts. The respondents also gave their opinion on actions taken by the government to prevent and respond to cyberattacks.

The study found that:

  • 75% of the respondents were concerned about having their personal data held for ransom.
  • About 80% feared the impact of ransomware attacks on U.S. cities.
  • About 60% of U.S. citizens surveyed opposed their local governments using tax dollars to pay the ransom.
  • 60% of respondents preferred their city use tax dollars to fund recovery efforts rather than pay ransom.
  • More than 30% of taxpayers surveyed opposed paying to help emergency services, police departments and schools hit by a cyberattack. In addition, many of those willing to pay would only do so if restoration costs were less than $50,000.
  • About 40% of respondents specifically opposed to providing financial assistance to police departments and public schools.
  • About 90% of taxpayers surveyed supported an increase in federal funding to help local governments improve cybersecurity. In addition, more than 75% of responding citizens supported federal reimbursement to help cities already hit by cyberattacks deal with ongoing recovery efforts.

Can We Stop Cyberattacks?

While there’s no way to eliminate cybercrime completely, preparedness can drastically reduce its incidence. That starts with a collaborative effort from cybersecurity providers, local governments, businesses, and individuals.

Organizations must implement a comprehensive cybersecurity plan that includes recognizing red flags and responding to an attack. The vast majority of cities and businesses hit by attacks failed to take precautions and had no response plan. Understanding how hackers operate and what steps to take to minimize risk is crucial. Helpful precautions include:

  • Choosing strong passwords consisting of lower and uppercase letters, numbers, and symbols
  • Doing research before installing third-party applications
  • Backing up data on an external drive or through a cloud service
  • Keeping operating systems and software up to date
  • Recognizing malicious phishing emails
  • Using multi-factor authentication to access personal accounts

Prevention is the Best Cure

There is a widespread misunderstanding that paying a ransom will restore stolen data. Hackers often take the money without honoring their promise, leaving the victims deeper in the hole. Paying ransoms only guarantees future cyberattacks with higher demands. Even if the hacker agrees to release the data, the victims must still spend time and effort to restore each compromised device and conduct security audits. The high price of ransomware coupled with the untrustworthiness of the hackers make prevention the much better option.

As cybercriminals continue to ramp up attacks on cities and small businesses, cybersecurity is a must. By taking the proper precautions and learning how to recognize signs of malicious activity, individuals and organizations can help thwart hackers and reduce their risk of having their data held for ransom.

Locking Down Endpoint Security

Endpoint Security

Mobile Devices on Your Network? Use Endpoint Security Software

Mobile devices used for telecommuting can compromise your network. To keep your sensitive data safe, use a firewall, antivirus and endpoint security software.  

Endpoint Security

In today’s mobile environment, companies that offer employees the opportunity to telecommute often gain the upper hand. But allowing workers to access your network remotely — through any number of devices and platforms — can pose security risks.

As you add laptops, smartphones and other mobile devices to your network, you also add the need for endpoint security management. Using the right software, you can identify and manage access by all the users on your network — regardless of their geographic location. To manage endpoint security effectively, you’ll need a virtual private network, specific software packages, and a way to ensure that users’ devices comply with your organizational security policies.

What steps should you take to manage the mobile devices on your network effectively, and how will your company benefit from choosing the right software?

Managing Mobile Devices

Working with telecommuting employees requires a balance between security and flexibility. Offering your team the flexibility to work from anywhere can help you attract and retain exceptional employees. At the same time, allowing open access to your systems and networks can mean significant security challenges.

Requiring your team members to log on to your systems through a virtual private network constitutes the first step in ensuring endpoint security. In addition, employees should use only mobile devices that adhere to your corporate policies — including the brands and models of devices, as well as system requirements and allowable applications.

Devices not in compliance with your policy should log on through a virtual network with limited access to your systems and proprietary information. By encrypting data and prohibiting removable storage drives, you also may avoid compromising your proprietary data.

Choosing the Right Endpoint Security Software

A reliable firewall and antivirus package should form the foundation of your endpoint security strategy. Both serve as effective tools for protecting your users while they use your network. However, they may not provide complete security in every situation. For instance, an external drive directly connected to your network can spread malware.

In addition to these vital tools, consider using endpoint security software, which provides always-on monitoring of your network.

The right endpoint security software can provide your organization with a range of benefits, including:

  • Heading off problems before they impact your operation. A malware infection can place significant demands on your network resources, resulting in downtime for your business. Instead of dealing with the problems on the back end, endpoint security software catches problems early, before they have a chance to take hold.
  • Protecting workers. Your IT team likely has a full workload without dealing with an intrusion into your network. By strengthening your endpoint security practices, you free up your employees to attend to other technical issues. You also keep your non-technical staff members productive and serving customers.
  • Saving money. A major breach of your system can annoy — or significantly harm — your customers, resulting in increased customer service requirements and even lost accounts. The damage to your reputation can last well beyond a breach incident.

How to Prepare Your Device for iOS 13

IOS 13

Apple has launched the latest iteration of its mobile operating system: iOS 13. Here’s what you need to know before installing the update to your iPhone.  

Apple is set to release the latest version of its mobile operating system this fall. iOS 13 aims to bring major security, functionality, and aesthetic updates to your iPhone. Here’s what you need to know before installing the update.

An Overview of iOS 13

The biggest changes that iOS 13 will bring include:

  • Dark Mode
  • Swipe to Type
  • Updates to Photos, Maps, Reminders, and other apps
  • Improved privacy and security

iPad users will enjoy new iPadOS features including:

  • A redesigned Home screen
  • Slide Over and Split View
  • Full-page markup
  • Improved text editing

Preparing Your Device for iOS 13

Before you can update to iOS 13, you’ll need to make sure your device is compatible. The oldest devices that can receive the update are the iPhone 6S and the iPhone 6S Plus, both released in 2015. Earlier models of the iPhone will not be able to update to iOS 13. For iPads, the cutoff sits at the iPad Air 2 and the 4th Gen iPad Mini, introduced in 2014 and 2015, respectively. Newer models of these devices can be updated to iOS 13.

Delete Unused Apps

Because iOS 13 is a sizeable update, you’ll want to make sure your device has enough space to accommodate it. A good way to clear up space is by deleting apps you don’t or rarely use. Don’t worry; you can download them again after the update if you change your mind. Apps that you paid for will not charge you to re-download them. An easy way to see which apps you don’t really use is by navigating to Settings > General > iPhone Storage. From there, scroll down the list of apps to see when each app was last used. The ones on the bottom of the list or that don’t appear on the list at all are candidates for deletion.

Enable iCloud Backup

Before you update, make sure that iCloud Backup is enabled in case an error occurs during the update process. To do this, navigate to Settings > Your Name > iCloud and check that iCloud Backup shows ‘On.’ If it was Off, switch it to On and give your phone time to back up its data to the cloud. Depending on how much data you have stored, this process can take anywhere from less than an hour to 24 hours or more.

If you follow these tips, your iPhone and/or iPad should be ready to update to iOS 13 in fall 2019.

IOS 13

Managed Services SLAs: What Should You Expect to See?

Managed Services SLA

Key Things to Look for in Your Managed Services SLA

When you hire an MSP, you must sign a service level agreement. Here’s how to evaluate your SLA and ensure you’re getting what you expect from this relationship.  

Managed Services SLA

As if choosing the right managed service provider wasn’t enough, it’s also crucial to make sure that the SLA (service level agreement) you develop between your company and your managed service provider is sound and satisfactory.

Below, we’ll go over what you should expect to see within your managed services contract (SLA). We’ll also discuss how you should review this document with your lawyer to ensure you’re getting the proper value out of this relationship and doing what’s best for your business.

What does an SLA set out to do?

The core goal of a service level agreement between a company and the managed service provider they are hiring is this:

To outline the payment structure and service responsibilities of both parties and to specifically define and document exactly what services the MSP will offer, including what hardware and software is covered, daily monitoring services, troubleshooting services in emergency situations, response times, and more.

Of course, all service level agreements will be slightly different. Some will offer more or less information. Certain SLAs will include information about items such as liability protection for the managed services company. Still others will go into detail about expected performance standards.

What should you look for in your managed services SLA?

Your managed service provider will draw up the service level agreement. Ostensibly, this is a service level agreement they use and have used with all of their clients. It will, of course, be modified to fit the parameters and needs of your business and the unique relationship the MSP has with your business.

However, it should follow a general format. When your MSP shows you the service level agreement they have drawn up, you should expect to see the following:

Services Provided by the MSP

This section will outline exactly what services the MSP will be providing to you on a regular basis. This will often be based on the specific level of service that you have agreed to pay for.

For example, if you own a medium-sized business and the MSP you are working with has three levels of service, you may choose the mid-level of service as you don’t need the extent of services offered to larger businesses.

How Problems Are Managed

The overall services your MSP will provide will be based on daily, monthly, quarterly, etc. services. These are systematic tasks that will be undertaken regularly (such as monitoring security or providing software updates).

On the other hand, your SLA also needs to outline how troubleshooting and problems will be handled by your managed service provider. If you have an issue, for example, you’ll need a protocol for managing:

  • Responsibility: What areas of your company’s IT are they (your MSP) managing and monitoring?
  • Emergencies: What constitutes an emergency?
  • Response Time: If and when you report an emergency, what is the minimum timeframe that your managed service provider will respond within?
  • Reporting Method: How do you report an emergency? Will this vary based on the time of day or week? What information do you need to provide?

When Your MSP Is Available

Lastly, your SLA should outline when your MSP will be available on a daily, weekly, and yearly basis. What if you have problems in the evening after business hours? On the weekend? On a holiday? All availability times and any applicable extra charges should be documented.

Going over your SLA with your lawyer

Once you are satisfied with the service level agreement you have been provided with by your MSP, make sure to go over it with your lawyer. They’re on your side and will, therefore, be able to determine if any aspect of the SLA is unfair to you legally or could present potential problems.

Taking your time when reviewing your service level agreement will put your mind at ease and increase the likelihood that you and your managed service provider will enjoy a strong working relationship.