Ulistic Projects Blog

Why Private Infrastructure Is Better Than Multi-Tenant

Whenever you want to choose an appropriate cloud infrastructure, begin by asking yourself a number of questions. One of the most obvious questions is:

Which is better? Private or public cloud infrastructure?

You definitely need an option that assures you of good performance, affordable costs, strong data security, and flexibility. There are two main options to choose from: a multi-tenant infrastructure and a private infrastructure.

While cost, flexibility, data security, and great performance are important requirements for both options, the big question here is: Do you want to share a cloud infrastructure with others? There are advantages and disadvantages to whichever option you go for.

Multi-tenant cloud infrastructure

Multi-tenant infrastructure is a cloud computing facility that allows a number of customers (tenants) to host their data at the same facility and share computing tools and resources. Two of the most popular multi-tenant cloud infrastructures are Amazon EC2 and Microsoft Azure. Multi-tenant cloud infrastructure is good for the development of web servers or management of security and compliance needs for big data centers.

Benefits of multi-tenant infrastructure

• A pay-as-you-go utility model. This model is designed to ensure that you pay for the resources you use by the hour. This utility model is very convenient and economical especially if you are re-working your development servers frequently.
• A self-managed system. The multi-tenant cloud infrastructure is a self-managed system, which means you can manage and store your data in a way that best suits your business. You can also use this infrastructure to set up and manage the details of your server(s).
• Shared hardware. Multi-tenant infrastructure is a public cloud, which means that you will be sharing hardware, a network device, and a storage facility with fellow tenants in the infrastructure.
• No contracts limiting you to the use of cloud infrastructure. The utility model adopted by multi-tenant clouds charges you by the hour. You only pay for your time on the infrastructure so if you want to shut your server down after an hour or two of use, there’s no contract limiting you from doing so.

Single-tenant Cloud Infrastructure

By definition, a private cloud infrastructure is a cloud hosting service that accommodates a single tenant. The infrastructure has hardware, storage equipment, and a network system dedicated to serving the needs of one tenant. A well-known example of a single tenant hosting service is the Virtual Private Cloud hosting. This is a facility which lets companies access a network on their platform by renting independent hardware slices and establishing a private subnet on the slice.

Unlike public or multi-tenant cloud hosting, private cloud hosting infrastructure does not have utility models that let you pay-as-you-go as you work on their platforms. However, there’s a version of private cloud hosting, Virtual Private Clouds, which have adopted the utility model.

Single-tenant clouds are generally suitable for mid- and large-size organizations because they have advanced flexibility and have attained compliance requirements preferred by large organizations.

Benefits of private cloud infrastructure

• Better security: Single tenant clouds enjoy better security and privacy because the whole facility is dedicated to one client. The hardware, storage, and network device can be customized to ensure uttermost performance for the client. There are no risks of another tenant accessing the client’s server data or sharing their data computing tools.
• Customizable infrastructure: There’s only one client using the facility so customizing the infrastructure will not affect any party. The hardware, storage, and network device can be customized to give the customer utmost satisfaction.
• Hybrid deployments: Hybrid deployments are tweaks that improve a client’s server performance. If the client’s server is required to operate at optimal speeds or run a high-speed application, a custom peripheral hardware can be integrated into the single-tenant cloud to hybrid the dedicated server with a virtual server for increased data processing speeds.
• Security compliance: Security compliance is a big deal for large organizations. Sarbanes Oxley, PCI, and HIPAA compliance can be initiated using private cloud deployment because private cloud hosting has a sufficient data storage device, stronger network system, better security and better hardware, all dedicated to one client.

Why private infrastructure is better than multi-tenant cloud infrastructure

Private and shared cloud infrastructure both serve the same general purpose but private infrastructure gives you more independence and more control over the facility and resources. Many organizations, especially large organizations with big data centers don’t fully trust multi-tenant cloud hosting services.

Even though shared cloud hosting has some benefits over private hosting, private hosting is simply viewed as safer and more efficient. Here are general reasons why a private infrastructure would serve your needs better than a multi-tenant cloud infrastructure:

• Gives you better security
• Allows you uttermost privacy
• All resources dedicated to one client
• Makes deployment of security compliance easier
• Allows for hybrid deployments
• Ease of product upgrades
• More convenience

Both private and multi-tenant cloud infrastructure has numerous potential advantages for your business, but not all models will give you the same level of satisfaction. The different infrastructure allows for various deployment options with diverse impacts on your organization. When choosing a cloud hosting infrastructure, go for an option that will keep your data safe and secure. Make sure it’s flexible, fast, and affordable. Insist on the level of service your business needs to excel in the marketplace.

If you enjoyed this article, please check these out:

Cybersecurity Risks (Problems/Fixes)

There’s A New Ransomware That Can Access Your Emails In The Cloud!

Is Your Small Business Vulnerable To A Malware Attack?

Are You Prepared for Windows 7 End of Life?

Windows 7 has been one of the most successful operating systems developed by Microsoft. Its resilience has been boosted by many conspiracies and controversies surrounding Windows 8. In fact, millions of organizations skipped the Windows 8 upgrade and stuck with Window 7. Many businesses are still not convinced that Windows 10 is any better than Windows 8. Even though there are numerous valid reasons to stay with Windows 7, it’s time to start preparing for the inevitable upgrade.

January 2020 will be the end of the road for Windows 7. This means that Microsoft will put an end to Windows 7 security updates, bug fixes, and all support, thereby implementing its end of life. Until then, you can enjoy the operating system’s extended support as Microsoft works on phasing it out. As of now, the manufacturer is still offering paid support for the operating system but has terminated all the complimentary updates that come with the product license.

Support Status for Windows 7

Like many Microsoft products, Windows 7 came with a predetermined support timeline. It’s good to know a product’s support lifecycle so that you know when to upgrade. The conventional mainstream support for Microsoft’s operating system stopped developing Windows 7 updates on January 13, 2015. This means that Microsoft no longer provides bug fixes and security updates for the operating system.

With that in mind, the company will still provide some security patches through the extended support phase. This extended support period will run until January 14, 2020. After this date, there will be no more security fixes and updates thereby marking the official Windows 7 End of Life.

However, there’s absolutely nothing stopping you from using Windows 7 even after its End of Life. But you should know that using an outdated operating system makes your computer vulnerable to cyber-attacks.

For instance, many organizations that stayed with Windows XP long after the expiry of its lifecycle suffered serious cyber attacks from infamous hackers like the WannaCry ransomware. There’s a good chance that attackers are already working on how they can exploit the vulnerabilities that will be created when Microsoft ends their extended support period for Windows 7.

Why Microsoft has to end Windows 7 support

Microsoft has a policy stipulating how the life of a product starts and how it ends. Normally, the life of a Microsoft product begins when it is released into the market and ends when the company stops providing support. This is how Microsoft OS lifecycles start and end.

More importantly, Microsoft needs to sell its latest operating systems, which are Windows 8 and Windows 10. To do that effectively, they must preside over the death of the older operating systems. The tech giant has already started blocking updates through some machines so it may be necessary to start preparing now for the eventuality that you may not be able to get any new updates.

What Windows 7 End of Life means to you

Imagine using a product that a company doesn’t want to take responsibility for anymore. You’ll be using the product at your own risk. This means that Microsoft will not take responsibility for loss of data due to security breaches on Windows 7.

New Malware is developed daily so it’s important to understand that anyone continuing to use Windows 7 could be more vulnerable. Without regular patches and security updates, you’re basically at the mercy of hackers. Most users don’t want to take the risk of losing important data and having to deal with a cyber breach.

Preparing for Windows 7 End of Life

Now you know that the Windows 7 OS will not be a safe product to use over the internet in a couple of years. So you have to ask yourself if you’re ready to move into the future with the more modern Windows 10 operating system. Windows 10 gets regular patches and updates to keep it secure. It will install on most devices and machines with no problems or issues, but Microsoft does have a vast array of help and support documents on their website in case you run into trouble.

For enterprise upgrades, it’s best to seek the help of an IT professional. This is a good way to ensure that everything is upgraded correctly and that all firewalls and antivirus are in place and working optimally. Depending on what type of hardware and software you’re using, you may need to take specific steps to make sure everything is fully compatible.

Wrap Up

We all dislike change; it’s just normal. But when it comes to something important like your operating system, your company and staff will benefit by having the latest Microsoft products installed. Each year, all-new features are added to Windows operating systems to make them easier to use and give users a better experience. Once your team knows how to use all these great features, they can save time while producing better documents, spreadsheets, PowerPoint displays and such.

The Cloud offers quality, timely, and affordable services by doctors to their patients. It is a platform that enables users, in this case, doctors and patients, to have real-time consultations without necessarily having to go to the doctor’s office. This is made possible due to the Cloud features that are available on most devices with an internet connection. Your computer, your phone, or even a tablet is all you need.

Why healthcare providers have turned to the Cloud

The Cloud is a less expensive alternative because users don’t have to pay consultation fees to access the services of a doctor. It is faster because you can access the services online at any time 24/7. These services are becoming much more prevalent today because doctors and their patients lead such busy lives. In addition, Cloud services adhere to HIPAA regulations, so this protects both the patient and the doctor.

Providers are pressed with the need to reduce their operational costs. In today’s world, the cost of everything is rising, including employee wages and day-to-day expenses. More providers are moving toward offering Cloud services to cut back their expenditures and save time. Doctors can see more patients and they still get the quality care they deserve.

Patients seem to like the added convenience of having these kinds of treatment options available. Nowadays people are so much more involved in the management of their own healthcare. Using the Internet, it’s easy to check online for treatment of certain conditions. Though this can be helpful, it is also risky because there’s a lot of information out there and someone might get the wrong facts and make their condition worse.

Advantages of using the Cloud in healthcare

Cloud computing solutions are relatively cost-effective when compared with traditional IT costs. Using the Cloud, companies can choose a line of services that best suits their business needs. Even storage options are completely scalable. The Cloud offers automatic upgrades when new software and firmware becomes available. This type of flexibility is an attractive feature for most healthcare providers. When they sign up for the Cloud, they can select from a range of packages where services are bundled to save money.

Using the Cloud, millions of patient records and other data can be stored online where it’s accessible from any device or location. That gives clinicians many advantages over old-fashioned storage methods. From test results to pharmacy information, a doctor can consult with a specialist sharing things that can help to lead to a better diagnosis for his patients. Data can be shared in real time. This is much more effective than exchanging emails and phone calls with other doctors.

Disadvantages of using the Cloud

The Cloud relies heavily on the internet and downtime is a challenge associated with internet services. This will temporarily make information unavailable or take a longer time to gain access to the right records.

Bandwidth is another issue. If too many users are trying to access the same site at the same time, traffic may slow down. This can cripple accessibility.

Security is another major issue when you have your data stored on online platforms. Providers need to have multiple layers of security installed. Many doctors have gotten used to conferring with specialists while they’re on the move. Public broadband connections lack the security requirements of HIPAA. Though the Cloud is easy and convenient for a doctor and his staff, it’s very important to make sure that everyone knows the importance of security. You can’t access the network from unsecured public locations and many healthcare workers may not comply with Best Practices.

Services offered by Cloud

Basically, users can take advantage of various types of cloud services including private, public, and hybrid Clouds. The private cloud deals with an on-premises environment, where data is generated and stored within the network system of an organization. A public cloud is more or less the kind of data that is uploaded to an online platform and can be accessed by just anybody. Health facilities use the public cloud to upload medical resources such as medical articles, research statistics, and the likes. A hybrid Cloud offers both private and third-party cloud services. It’s like having the best of both worlds.

New WANs in Healthcare

A Wide Area Network (WAN) is another technology made up of multiple Local Area Networks (LANs) and the two are interconnected using a router or any other device that is multifunctional. Innovators in healthcare technology are trying to establish new WANs based on broadband connections supplemented by software overlays.

This is because broadband connections are cheaper when compared to private lines. The new innovation will enable providers to expand their bandwidth according to their needs and even allow them to use other kinds of connection technology such as wireless networking. Installing the new WANs will not affect the existing IT infrastructures. This will automatically help improve cloud services.

Wrap Up

Cloud services for the healthcare industry are trying to meet the immediate demands of both the providers and the users by offering access to IT resources such as greater storage options and more versatile applications. The best part of opting to go with cloud services is that the organization will not need to install or manage any software or hardware. Cloud services can be accessed from anywhere giving both the providers and healthcare users greater convenience.

Exactis Data Leak Reveals the Dangers of Less Efficient Security Measures around People’s Data

The new data leak at Exactis, a marketing and data-aggregation firm based in Florida, presents a great many opportunities for cybercriminals to launch any number of attacks on unsuspecting victims over the next several months.

Exactis, which collects loads of personal data on nearly every U.S. adult, recently leaked detailed information on both people and businesses in the country, according to an exposé by a security researcher.

The exact number of people that this breach has affected remains unknown, but reports indicate that about 340 million records were involved in the leak on the company’s publicly available server.

The Florida-based data aggregation company claims to be in possession of data on a whopping 218 million U.S. adults, including some 110 million households. It further has some 3.5 billion records (digital, consumer, and business records).

Exactis data leak a lesser threat?

Many potential victims may take comfort in the fact that Exactis does not collect people’s payment information such as credit or debit card data, nor their Social Security Numbers. The marketing firm is largely interested in personal information – including names, addresses, and other very basic and specific details about people’s private lives such as hobbies, religion, and individual preferences.

Additionally, unlike the Equifax data breach that involved massive loss of people’s payment information into the hands of cybercriminals, no evidence has come to light yet indicating that the leaked data on the Exactis server actually fell in the hands of anyone with malicious intent.

According to the individual who discovered the breach, Exactis has since taken protective measures to secure the data.

However, this is not a guarantee that there’s no need for alarm. There is no way to tell just how long the individuals who infiltrated the server might have stayed there undetected. Neither does anyone know the details of their exact intent nor the kind of information they might be interested in.

What is now public knowledge, however, is that the exposed information also included home addresses, email addresses, and phone numbers – which can be a time bomb in the hands of a bad actor.

What was the mistake that led to the Exactis server leak?

The data leak at Exactis was possible because the company left the information up on a public server without any protection around it. This way of storing information in the company left the massive collection exposed for anyone who cared to access and use it. There’s no denying how tempting something like this would be for a data thief, as the database had information about “pretty much every U.S. citizen in it.”

While Vinny Troia, the security expert who exposed this leak admits to not knowing where Exactis obtains all their data, he confirms that the database is truly one of the most comprehensive information resources available of its kind.

Should this data security breach and the numbers associated with it be anything to go by, it would be one of the most detrimental to hit the U.S. in a while. This data leak would beat 2017’s Equifax breach hands down. The Equifax breach has held the record as being one of the most devastating security data breaches to date. It affected the highest number of consumers – up to an estimated total of 145.5 million individuals.

What potential risks are victims of this breach are facing?

The damage is done, so what are the repercussions? What does this mean to the individuals and businesses whose details have been breached? What possible solutions do they have at their disposal?

Spam emails

Persons whose personal details are now out there can expect to receive streams of annoying spam emails in their inboxes.

If spammers got hold of someone’s personal information from the Exactis data leak, this would mean a fresh new list of email addresses to send unsolicited offers to. This class of cybercriminals makes money off signals such as website pop-up ad impressions or email response rates. Clicking on their unsolicited emails would be generating money for them without intending to.

Phishing attacks

A direr possibility, the data might fall into the hands of identity thieves. These criminals could use the email addresses obtained from the leaked collection to create any number of phishing schemes.

The consumers who have lost their personal information, therefore, run the risk of being targeted by phishing attack emails, which involve criminals impersonating legitimate senders attempting to trick them (unsuspecting recipients) into clicking malicious links in these emails. Clicking such malicious links would trigger the download of malware onto these victims’ computers.

Attackers may also trick these victims whose emails they (attackers) have gathered, into giving out some confidential and more valuable information such as usernames and passwords, credit card data, and even Social Security numbers.

Wrap up

Knowing what to expect is the first step in preparing for the consequences of this breach. At the end of the day, you must protect yourself. It is utterly important that you do not open any email that originates from an untrusted source. Better still, consider using a suitable email authentication service to protect you from interacting with malicious emails. Watch for phishing schemes—expect them to come to your inbox and be prepared. Don’t be fooled by emails that seem a bit too urgent. Cybercriminals always use fear to get you to click on their bad links.

A business continuity plan is one that ensures continuous delivery of products and services to clients, especially after critical operations have ceased, as often happens after a major disaster.

How exactly does a business continuity plan work? This system is put in place to ensure that if your operations are disrupted for any reason, there are mechanisms in place to get things back up and running as quickly as possible. Years ago, this was not considered necessary by most business owners. However, with the number of severe disasters America suffers each year, it has become essential.

From one end of the nation to the other, disasters do strike. California now experiences more severe fire seasons than ever, not to mention earthquakes. All coastal areas, especially in the south and along the east coast are prone to floods and hurricanes. The mid-section of America is known as “Tornado Alley.” There’s seemingly nothing we can do to stop Mother Nature, but we can be prepared. As a business owner, this is a must.

The Role Played By IT Organizations In A Business Continuity Plan

Nowadays, most businesses depend wholly on their computer and networking systems for everything from customer service and shipping to billing.

Any type of disruption to your business operations can be costly in more ways than one. Often, the disruption turns out to be an IT issue. Certain industries are even more vulnerable. These include health organizations. They provide critical services to their patients. The whole nature of healthcare is providing excellent patient care. That means on-time, dependable services. In this sector, lives literally are at stake, so a business continuity plan is vital.

A Business Continuity Plan includes setting up, running, and maintaining backup systems for all data and applications.  Most include onsite and offsite data backup and recovery initiatives.

Important Aspects Of An Effective Business Continuity Plan

Any plan must be well-thought-out and well-orchestrated so that it works correctly and quickly to restore access to files and apps. Below is a simple checklist with guidelines about how to create a Roadmap to your own customized Business Continuity Plan.

• Conduct A Business Impact Analysis

This establishes the core mandate of the business. From this analysis, a business owner can derive the importance of the most critical services offered by that specific organization. The impact analysis should also be aimed at discovering the internal and external impacts that any disruption would cause. Once the critical services and products have been identified, they must be put on a priority list. The priority list should be based on other factors such as additional expenses, loss of revenue, and even intangible losses.

Some of the identified threats in a business include natural disasters such as earthquakes, floods, and tornados depending on the geographical area where your business is situated. Other general threats include fires, cyber-attacks, and even terrorist attacks. Each of these may have different impacts and so the recovery plan must be able to address each of these threats separately.

• Designing The Continuity Plan

In designing your plan, you must also identify the specific person or department that will be responsible for its implementation in that area. In most instances, the IT department will be a big part of this, whether you’re using in-house personnel or IT managed services. Public Relations might also come in handy, especially in the event of a natural disaster. It’s important to keep your customers or patients calm during the crisis. Customers need and want to know what’s going on. Try to be as transparent as possible. This can help you avoid the loss of customer trust and brand reputation.

• Facility Resources

What resources have been set aside to help in the recovery process? Your budget should include an allocation for unexpected negative events. Whether your office is flooded because of a plumbing leak, or the roof is torn off by high winds, you need monies in your budget allocated for just this type of incident.

For instance, cyber-crimes are becoming almost commonplace. In the case of a cyber-attack, are you prepared? What would you do if today, one of your employees clicked on a bad link and a ransomware virus was downloaded into your computer system? Do you have IT experts on staff who would know what to do? Are you prepared to pay a ransom of thousands of dollars to restore access to your database? Cyber-crimes are occurring with much more frequency. They can bring a business to a standstill in a moment’s time.

Testing Your Business Continuity Plan

This is the phase that comes immediately after implantation of the plan itself. Testing your plan is so important. You may have missed something critical during the planning stages. Now is the time to find out where the gaps are. This is your golden opportunity to fix those gaps and address all those issues. If you wait until a real disaster strikes, it could end up costing a lot more money to deal with the evolving circumstances.

Why Executives Work With IT Consultants

Tragedy strikes when least expected. Those who survive are the ones who adequately prepared for every contingency. Most business owners are simply not experienced enough to do all this legwork and planning on their own. It takes a specialized team of people to design, implement and test a Business Continuity Plan. That’s why so many of today’s savvy business executives hire IT consultants who specialize in this field.

A good IT consultant will come in and asses your current IT infrastructure. They will help you understand what your strengths and weaknesses are. They will put together a plan that fits your budgetary requirements. In the end, you should be able to institute a much stronger business continuity plan for less money when you work with a professional IT consultant. They bring value to the process of planning for the unforeseen.

ROI for Managed IT Services: Are You Reaping the Returns You Should Be?

When’s the last time you measured the ROI for your managed IT services?

No one needs to tell you how important technology is to your business – you live it and breathe it every day. If your technology isn’t playing the role it’s supposed to, team productivity and morale go out the window. So, it’s no surprise that partnering with a managed IT service provider is an investment worth making.

But rarely do we stop to wonder about the tangible return-on-investment (ROI) that a managed IT partner can offer an organization like yours. You know, the actual benefits and impacts to your bottom line that you can see. Sure, it helps to get annoying tech problems out of your hair, but the true ROI benefits that managed IT providers offer should be much more dynamic.

First Things First: When it Comes to Managed Services, What Exactly is ROI?

The tricky thing about managed services is that there is no ‘one-size-fits-all’ way to measure ROI benefits for businesses. Small businesses likely have much different service arrangements compared to medium or larger-sized businesses. However, when it comes to determining ROI for managed IT services, cost-efficiency and positive cash flow are benefits all businesses could make use of.

The ways managed service providers can help open cash-flow for your organization is countless. It all depends on how your managed IT service agreement is laid out and on the extent of services you require. However, despite the type of business you’re in or the size of your operation, managed IT service providers should always provide a positive impact on your bottom line.

The Basics: Here’s the Baseline ROI You Should Be Getting from Your Managed IT Provider

As mentioned, the relationship that each business has with their managed IT partner will vary. Not every company or organization needs the same amount or type of IT support and service. Some larger entities will have dynamic network monitoring services and regular strategic sessions. Other, smaller entities will perhaps rely on more basic management and troubleshooting services.

However, no matter the size or nature of the organization, there are some basic managed IT ROI benefits that professionals should be receiving. At the end of the day, an IT investment should ensure that technology is making the lives of your team easier, more secure, and ready for growth.

Check out these basic ROI benefits that your managed IT partner should be guaranteed:

Streamlined Efficiency

Downtime is perhaps the most common and notorious money sucker that plagues the business world. It may sound cliché, but time really is money. If your team is stuck dealing with tech delays and old equipment, valuable minutes and hours of the work day are flying right out your office window.

A managed IT service partner should offer dynamic support and strategic planning that helps streamline processes and boosts productivity in your office. Technology should always be working in your corner – helping you and your team get work done faster and simpler than ever before. A good managed IT partner will ensure that your IT infrastructure is minimizing downtime and maintaining a healthy workflow during business hours.

Security & Peace of Mind

Another huge threat to your bottom line? Cybercriminals stealing data and demanding outrageous ransoms for the encrypted goods. Even worse, potential internal threats like disgruntled or untrustworthy employees looking to get their hands on company funds or information without authorization.

In an increasingly digital workforce, internal and external security threats must be considered seriously. A reliable and strategic IT partner will have a detailed security plan that seeks to cover your organization at all endpoints. Your managed IT provider should be offering you consistent security support and peace of mind that your network is sufficiently monitored and secured.

Scalability

One of the most important – but often overlooked – ROI benefits for managed IT services is scalability. Business today changes rapidly and organizations must be able to keep up – not only with changing conditions but with developing technology as well.

You and your team are busy enough trying to stay on top of your own industry trends. Your managed IT partner should be proactively managing your tech development. Whether your business grows or downsizes, a good IT partner is one step ahead of the game, prepared to modify your IT infrastructure as needed. This kind of support means you have a partner for the long-term – a dedicated IT expert willing to ride the waves with you.

The Extras: Managed IT ROI Benefits You May Have Overlooked

So, we’ve covered the basic ROI that your managed IT provider should be offering you regularly. However, there are other ways your IT partner can have a positive impact on your bottom line. Sometimes it’s the little things we overlook the most. However, the little changes that a managed service provider implements really do add up over time.

Check out these additional ways that a managed IT service provider offers real-life ROI:

Going Green

Saving costs on paper and energy aren’t just good for you – it’s good for the planet. A good managed IT provider is going to ensure that your technology is set up to use as little paper as possible and will ensure energy waste is kept to a minimum. By keeping your energy and paper waste low, your bottom line will definitely see some operational relief.

CapEx vs OpEx

Another great benefit that a managed service provider can offer is a huge decrease in tech investment. Businesses are able to rent equipment directly from providers instead of making huge upfront investments on their own devices. This allows organizations to transfer IT spending from Capital Expenses (CapEx) to Operational Expenses (OpEx). Making this switch means your company can reap big tax deductions to boost ROI.

Team Building/Empowerment

Perhaps the most valuable benefit that managed IT providers offer is the bonus of having a knowledgeable expert in your corner. Not only does it help to have someone to call upon – it’s priceless to have someone teaching you to be your own expert.

A good IT partner is going to pass on as much expertise to you and your team as possible. Think of it as cost-free training! Encouraging and empowering your team means they’ll feel more confident to use technology efficiently and effectively. A morale boost like that can only have positive impacts on your bottom line.

Taking Charge: Don’t Be Afraid to Talk ROI with Your Provider

At the end of the day, the best way to get a concrete idea of your managed IT ROI is to have an open and honest conversation with your current or potential provider. A good and worthwhile provider is going to want you to understand all the benefits you’re getting from the investment. Hold them accountable and have them offer a detailed explanation of how you’ll benefit from this investment.

Tech support is pretty much a non-negotiable investment these days. However, it doesn’t have to be an investment that you stress about or lose anything from. In fact, as we’ve mentioned, establishing a strong IT partnership should positively impact your cost/profit margins. Take the time to understand what you’re looking for from an IT provider and talk with them transparently about what you expect to see in return. You’ll be surprised how much ROI the right managed IT provider can offer!

Pricing Out a Managed IT Services Plan: What You Need To Know?

Developing a cost-effective and customized price plan for managed IT services

It’s no surprise that any modern business is – to some degree – dependent on technology. No matter what kind of devices your organization uses or the kind of work your organization does, making sure your technology is up and running to support operations is critical. Even more critical? Determining the right kind of IT support to match organizational needs and determining the right price to pay for it.

Like with any other managed service, pricing out IT support services must reflect the unique needs and realities of each business. There really is no ‘one-size-fits-all’ managed IT price plan. Professionals looking to price out managed IT services need to adopt an informed and proactive approach. Don’t wait until a disaster happens to start pricing out managed IT support. The first step is determining what you need – and that means taking a detailed IT inventory.

Strategic Spending: How Taking a Tech Inventory Will Help You Price Out Managed IT

When you go to the grocery store, it’s common practice to make a list. Otherwise, you find yourself wandering the aisles, unsure of what needs to be stocked up at home. You end up getting home with a bag full of things you didn’t need and realize you forgot some of the main items you went to the store for. It sounds simplistic, but pricing out your managed IT service plan should follow the same logic

You don’t want to dive headlong into pricing out a provider before you know exactly what you need. How many computers and devices does your company use? Do they all need to be monitored? What about software and hardware updates – is your organization behind the times and in need of rejuvenation? Do you need round-the-clock support or are you looking for help on an as-needed basis?

Asking yourself these questions will make pricing out managed IT services much easier. Even better? It will help ensure that you don’t end up with a wealth of services and features that you don’t need or that don’t apply to you. This way, when you meet with providers, you’ll be armed with a clear idea of what’s required and what isn’t. Being proactive and thorough is the best way to start a transparent and productive pricing conversation with potential providers.

Comparing Existing Models: Understanding the Pros and Cons of Each

Once you understand the extent and type of IT support services you require, exploring the existing pricing models is a great next step. There are five main pricing models that organizations choose from. Each has its own benefits and drawbacks. However, the ultimate usefulness of each will vary based on the needs of different organizations.

Let’s explore some of the leading managed IT service pricing models:

Per-Device/Per-User

The per-device or per-user pricing models are celebrated for their flexibility and simplicity. On the per-device model, you pay a flat rate for a device that is supported and monitored by the IT partner, including desktops, laptops, servers, smartphones, tablets, etc. Per-device models are attractive in that they offer the easy adding or removing of devices as needed. However, it’s a good idea to do some research and ensure the per-device rate you’ve been offered is set appropriately based on market realities.

On the per-user device model, a flat rate is issued for each user or employee at your organization – no matter how many or what kind of devices each person uses. Per-user pricing models are attractive because they simplify the billing process. However, if your user base is continually growing and each user is starting to use two or three devices each, keep in mind that your managed IT partner may want to revisit cost-margin considerations.

Value-Based Flat Fee

Flat-fee, value-based pricing models are becoming more and more popular in the managed service sector. Often referred to as ‘cake’ pricing, the value-based model offers organizations ‘full-service’ coverage instead of separated and specialized components. On this model, you truly do ‘buy the cake’ rather than the ingredients you need to make it. Value-based pricing models are great options for SMBs since the model offers wide-spread, comprehensive coverage and services.

Under the value-based pricing model, your managed IT partner essentially takes on the role of your outsourced IT department. They take care of everything for a singular flat rate. Keep in mind though, that if you select this option, you must trust your managed IT partner to cover all your bases and provide adequate full-scope coverage as your IT needs evolve.

Tiered

Under the tiered pricing model, managed service providers offer a variety of service packages, ranked using levels like Bronze, Silver, Gold, and Platinum. Each tier includes a specified range of services and support. This makes it easy for business owners to check out the specs of each package and choose one that is both cost-effective and tailored to their specific needs.

Do keep in mind, however, that sometimes service packages will contain some things you need and some you may not. While its possible, pre-established tiered service packages may not always be a flawless fit with your needs and budget parameters. When using this model, its best to select the service tier that gives you as much relevant support as possible while staying inside your cost margins. This way you’ll avoid investing in services or fancy solutions that you don’t want or need.

A-la-carte

The a-la-carte pricing model works just as it sounds. You’re able to build-your-own service plan based on the supports and solutions that you require and nothing more. This is perhaps the most celebrated model as it offers maximum flexibility and customization for organizations.

However, when using an a-la-carte pricing model, it’s a great idea to consult with a third-party expert to ensure you have all your bases covered. The last thing you want is to draw up a service agreement, thinking you’ve thought of everything, only to find out later that you’re missing critical supports and services. Also, be sure to discuss scalability with your provider when using an a-la-carte model. Your needs now may change over time as your business develops. Be sure to have the future in mind and make sure your managed service provider does too.

All-inclusive

Finally, the all-inclusive model offers a flat-fee for all services. This model truly focuses on providing the ‘whole-package’ and a total service experience for one, fixed cost. Instead of offering different tiers or ‘build-your-own’ options, the full-service, all-inclusive option seeks to be one-size-fits-all support solution applicable to any business.

This is an attractive model for business owners who don’t want to get lost in the nuts and bolts of their IT support – they just want to be supported and have their technology to work consistently. However, though tempting, the budget conscious should keep in mind that the “all or nothing approach” can come with the heftiest price tag.

Setting Priorities: The Features and Services Your Price Plan Should Prioritize

When it comes down to it, your managed IT price plan should be a guidebook for how you’re going to make the most out of your IT support investment. Of course, you want to get as many features as possible for the best price. However, the bottom line is, budgets are often tight and getting the enterprise-level, full-service IT experience may not always be a financial possibility. So, while it’s important to make the most of your investment, it’s critical that at the very least, your IT support partner is offering you some very basic ROI benefits.

No matter your needs or the model you choose, your managed IT price plan should include these three features as priorities:

Security

It’s no secret that today’s cybersecurity climate is more complex and hostile than ever before. With more devices in the workforce and more sophisticated cybercriminals waiting in the shadows, the risks to your business data can seem overwhelming.

When pricing out a managed IT plan, security and peace of mind should be on the top of your priority list. No matter the model you choose, your price plan should include specific mention of reliable and dynamic security services and solutions.

Scalability

The nature of business today is rather unpredictable. Your business could be small one month and growing rapidly in the next. Or, you could start big and have to scale back certain areas of your business as things change. No matter the type of business you’re in, change is inevitable.

So, when developing a pricing model for managed IT services, organizations should put a deliberate focus on scalability. The IT partner you choose to invest with should offer concrete ideas regarding how your service plan will grow and evolve with you as your business does.

Streamlining

Technology should make your life easier, not harder. The operations at your organization should be improved and supported by your IT support. Smart and supportive IT solutions will help streamline even the most basic processes in your office.

When developing a managed IT price plan, be sure to emphasize to potential partners that you’re looking to make things work seamlessly. A thorough managed IT price plan will include specific details on how services provided will improve operational efficiency.

Finalizing Your Managed IT Price Plan: Use a Guide, But Trust Your Gut

At the end of the day, you are your own best expert when it comes to developing a managed IT price plan. Only you know what you’re willing or able to spend and only you and your team know what kind of support is most important. So, the best advice we can give is to use these suggestions as a guide, but trust your gut to know when an investment is worth making

As mentioned, take the time to understand what your organization truly needs when it comes to IT support and service. Create an inventory, explore the different models, and choose a solution that makes the most sense for your team and your organization as a whole. Going in with an informed and proactive mindset will be half the battle in pricing out a strategic IT support plan.

Finally, once you’ve done the leg-work, don’t hesitate to reach out to an IT professional for consultation and guidance. Don’t leave it up to the IT pros to price out a plan for you, but do feel comfortable asking questions and getting feedback. A combination of your own insight and expert advice will help you develop a managed IT price plan with major ROI potential.