What would be the one thing better than getting your hands on the new hardware, software, or office furniture you’ve had your eye on? How about getting new technology as a tax write-off?
Awesome, right?
Especially since technology tends to be as expensive as it is necessary.
Register for our special on-demand training between now and the end of the year and get the inside scoop on what Section 179 is all about.
Microsoft’s Office 365 for Educators has many tools that teachers can use to make their day easier and help their students learn more effectively. The program is also free for any educator and districts can also obtain a license for free Office 365 programs for faculty and student use.
Many of Office 365’s programs work cross-platform too, so students using tablets or Chromebooks can work together with students or a teacher or aide with a laptop or desktop computer.
How Will Office 365 Help Me Save Time as a Teacher?
Every year new standards and new curriculum makes planning lessons and fitting everything in the busy classroom day seem like almost impossible tasks. Office 365 has introduced some tools that help save time on paperwork and repetitive grading that can speed things up.
OneNote Class Notebook lets teachers put all of their lesson materials in one place, share them with the class when it’s time, grade homework, and set up group projects and timelines seamlessly.
Best of all, OneNote Class Notebook is accessible from mobile devices and desktops. You can add lessons, grade, and respond to students while on the go.
How Can Office 365 Support Online Teaching?
Microsoft’s Sway is also part of Office 365 for educators. The intuitive program lets teachers design lessons or collaborate with experts to create hands-on demonstrations.
Sway is also perfect for course modules or units which include visual, audio, and interactive materials. Teachers, assistants, and students can all work on and edit projects in sway. Everyone can see everyone else working. Sway even works for cross-curriculum or cross-platform teams (tablets, phones, laptops, desktops).
How Does Office 365 Keep Curriculum and Content Safe?
The days of stacks of torn, rain-stained handouts and lost homework packets may finally end thanks to Office 365’s OneDrive. Teachers can save any documents, folders, and video content they need to OneDrive where they can be accessed at any time. Even if your computer crashes, OneDrive will have a copy of your materials. You can access files in OneDrive any time while on the go with the Office 365 Educator password.
Can Office 365 Support Distance Learning and Video Conferencing?
Skype for Educators is part of Office 365, with a global teaching community that stands ready to help educators make the transition to real-time video conferencing for education. Skype for educators even supports virtual field trips. Imagine a field trip where no one gets lost, and everyone can see and experience everything — and even language barriers can be overcome with Skype Translator.
Can Office 365 Support a Flipped Classroom?
Office 365’s extensive tools and online educator community support and training can help teachers design all the content and curriculum they need to flip their classrooms and strengthen student learning. Collaboration is natural and intuitive throughout all the tools that Office 365 provides.
The last thing teachers need is added work and more new computer programs. Office 365 for Educators takes familiar Microsoft programs that teachers know and combines them with simple new tools and online classroom areas to build a suite of tools and materials for easier, faster, more effective teaching and learning.
Many users have found that Office 365 PowerPoint is much easier to use than previous iterations of Microsoft PowerPoint. This application features tools like Designer that take advantage of Microsoft’s cloud technology and machine learning techniques for processing pictures and choosing a suitable layout for an image. Designer also makes it possible to change your content to make slides look more aesthetically appealing.
Here is some information about how to use Designer in Microsoft PowerPoint.
The main advantage of PowerPoint Designer is that it provides you with design ideas to make beautiful slides. To use Designer, you should open up Microsoft PowerPoint. If you’re connected to the Internet, Designer will automatically provide you with suggestions when you add a graphic to your PowerPoint presentation.
You can ask for design ideas by navigating to Design > Design Ideas on the Microsoft PowerPoint ribbon. You can scroll through the Design Ideas pane to look at the suggestions. This pane is positioned on the window’s right side. You can either close the window or click on a design you like. When you click on a design, the slide will be changed according to the design. You have the option of choosing another idea from the Design Ideas pane. You can also press Ctrl+Z to undo a design change you chose.
The first time you use PowerPoint Designer, it will ask for your permission to provide you with design ideas. If you want to use PowerPoint Designer, click on Let’s go or Turn on. You need to turn on intelligent services so that Designer will provide you with design ideas every time you add photos to your PowerPoint.
To get design idea suggestions, you should use images in one of the following formats: .JPG, .BMP, .GIF, .PNG. You should also make sure that the size of the graphic is larger than 200 x 200 pixels. Otherwise, you may not get design ideas suggestions.
Professional Layouts
Designer in Microsoft PowerPoint is able to detect not just pictures but also charts and tables on a slide. Designer will provide you with a number of suggestions to arrange all of these graphics in an attractive, cohesive layout.
SmartArt Graphics
Designer is able to turn text like timelines, lists, processes into a SmartArt graphic that is readable. If you use bulleted lists, you will receive suggestions for an icon to be used for each bullet item. If you don’t want to use the suggested icon, you can stick with the original icon.
Illustrations
Designer looks for concepts and key terms that it has related illustrations for. It will show you these illustrations in different layouts. These illustrations come from the icons library in Office 365.
If you decide that you don’t want to use PowerPoint Designer, you can do the following to turn this feature off:
PowerPoint Designer is a powerful tool if you want to make your slides and PowerPoints as aesthetically appealing as possible. For more information about how to use Designer in Microsoft PowerPoint, don’t hesitate to contact us.
As you likely know, when there is a My Health Record in place, one can privately view their personal health information online. No matter where they are, they have access to that important information on any device connected to the Internet.
The beauty of this is that most Australians essentially carry their health history with them. What if one of your employees is injured on the job? His health record will allow quick and efficient treatment, an important benefit to both your employee and company.
Say it’s you who becomes ill while away on holiday. Even though you’ve never met the GP who treats you, that healthcare provider will have access to important information, including:
Can a doctor treat a patient without My Health Record? Sure, but why would anyone want that? My Health Record offers a physician the information he or she needs to create the best possible treatment plan and adds one more tool to their medical tool chest.
Imagine someone has a medical problem that impacts breathing. A treating physician would want and need that information before putting that person under anesthesia or giving them specific medications. If the patient is in no condition to relay that information, My Health Record does it for them.
All Australians Included
Unless a person opts out, they have My Health Record. The hope is to better interconnect Australia’s national health system in order to provide patients with safer, faster, and more accurate care. Even if someone is not sick a day in their life, My Health Record provides a convenient way to track health information over time.
Security is Vital
Though most Australians may fully understand the reasoning behind My Health Record, it can be a bit off-putting to think about other people having access to some of the most sensitive information available. That is why security measures are so vital. New security measures to the program have been designed to fully protect the privacy of all Australians and to give existing rules more teeth. In fact, protections such as firewalls, encryptions, secure login processes, and audit logging are just the beginning.
Further Tightening
In an attempt to close loopholes in the system, the federal government added these protections:
Tougher Penalties
New penalties for improperly accessing My Health Record increase the current imprisonment period of two years to five years. Maximum fines have risen from $126,000 to $315,000 for the unlawful access of records.
Why These Changes Matter
Properly managed, My Health Record can improve one’s healthcare experience and may even save lives. Improperly managed, the records can provide information to people who should not have access.
These changes ultimately benefit your business. The fact that you have no access to the medical records of employees or potential employees means that no one can accuse you of passing them over for a job or promotion due to a preexisting condition.
In addition, the new security measures can protect an employee from a dangerous ex-partner who might have tracked them down through their child’s healthcare records. The measures also protect employees from abuse from law enforcement.
All in all, these new security measures are good for business. They are set up in a way that protects both you and your employees.
OAIC’s Role
The Office of the Australian Information Commissioner (OAIC) is responsible for handling any personal information included in My Health Record by individual citizens, government agencies, some state and territory agencies, and the private sector. OAIC’s role is to investigate complaints files regarding the mishandling of health information found on My Health Record. Their functions and enforcement powers include:
User Control
Australians who opt to maintain My Health Record may have more control than they realise. They can use settings to determine who can (and cannot) view their documents and can also determine which documents are available to healthcare providers.
Complaints
If anyone within your organisation believes that their My Health Record has been compromised, they should contact the Australian Digital Health Agency through the My Health Record helpline. The number is 1800 723 471.
While no system is perfect, My Health Record is meant to provide Australians with the most comprehensive summary of their heath possible, which may ultimately lead to better care by healthcare providers and better long term health.
It is hard to maintain a strong brand presence without video marketing. Whether local or national, brick and mortar or eCommerce, goods or services, video content is crucial to success in the current marketplace.
Here are some recent numbers from an Animoto study to put this into perspective:
Basic Stats
So this clearly establishes a couple of things.
Video content is necessary, but all it accomplishes on its own is that it puts you in the running. Producing video content earns you a shot at getting seen, but it won’t guarantee that you are seen in a crowded marketplace. What does it matter that your videos are making thousands of impressions if nobody’s clicking play?
How do you produce the right kind of video content?
It’s all a process of narrowing-down. As in any data-driven marketing decision, you take your options, cut them in half, cut them in half again, and again, and again until you are getting the most effect for your efforts. You’ve probably taken a look at your analytics and found that certain kinds of content will perform better when posted at certain times of day and on certain days of the week. The same sort of thinking applies to the process of developing, producing and posting your video content.
This begins with…
Categories
The Animoto survey found that three types of video content comprised the vast majority of views:
One of these categories is probably on-brand with your product or service. If it’s not immediately apparent, you can try testing content in each category and gauge their performance. Sale-announcement videos are always a good idea, but you might find that your target audience prefers how-to’s to top 5’s, or vice-versa, and produce content accordingly.
Where Are You Posting?
The Animoto survey suggests that Facebook and Youtube lead the way for video views, but Instagram is the clear winner for sales-per-view. People are specifically on Instagram to discover something new, whether it’s a content producer or a new ice cream shop. This means that your viewers are already in the right frame of mind to discover whatever it is that you’re offering them. Users on Facebook and Youtube are generally looking for content that they’re already familiar with, favorite game streamers, keeping up with friends and family and so on.
This does not necessarily mean that you will have the most success with Instagram. Every brand attracts a different audience, and while more brands than not may enjoy more engagement on Instagram, you might have more success on Facebook if your demographic is a little older, or even Pinterest, which trails far behind the video leaders, but might be perfect if you’re after an arts-and-craft audience.
Calibrate And Refine
All of this data can set you off in the right direction, but getting the most out of any social media content is a process of constant calibration and refinement. Almost nobody gets lucky and hits the target dead-center on the first try. You might post a dozen videos and get fewer than one hundred views on each one. But one of them is going to be an outlier, one of them is going to have a few views more than the others. So you produce a dozen more in that direction, and, again, you have an outlier, one that produces twice as many engagements as the runner-up, and you keep following the outlier and following the outlier until you get a sense for exactly what catches the attention of your target viewer.
There’s no secret formula for producing attention-grabbing videos in a crowded marketplace, because every brand is different. But if you keep testing and adjusting your aim appropriately, you will discover exactly what your customers are looking for.
Each year, security experts sound off alarms about cyber attacks aimed at smartphones. Each year, the number of attacks levied at smartphones increases significantly. Therefore, if you provide your employees with smartphones to use on the job, it is essential that you take precautions to prevent cyber attacks.
Here are a few tips that will help protect your organization against cyber attacks on employee smartphones.
By 2021, cyber attacks could cost businesses a total of $6 trillion in damages. The Harvard Business Review reported that mobile devices are the weakest links when it comes to corporate security by far. Executives are struggling to deal with how ubiquitous smartphones are and the difficulties of securing networks, protecting data, and encouraging employees to care about security.
A bring-your-own-device policy is especially dangerous because employers are not able to control the use of these devices when it comes to non-work purposes. It is often very difficult to detect malicious attacks as soon as they occur.
According to a report released by FireEye M-Trends, the average hacker has access to a smartphone for about three months before they are caught. Cyber attacks can lead to damages of up to $10 million per year for a single business.
Here are a few tips that you should keep in mind to protect your organization from employee smartphone cyber attacks.
1. Get rid of your BYOD policy: If you currently have a BYOD policy, you should strive to end this policy promptly and provide your employees with smartphones. Employer-owned smartphones are better when it comes to preventing cyber attacks because you can maintain complete control over how the smartphones are used. On the other hand, with BYOD devices, you can’t control how these devices are used outside of work.
2. Set a passcode: Be sure to set a passcode on all employer-owned devices. That way, if a smartphone is lost or stolen, the data on the device will be more difficult to gain access to. Believe it or not, carelessness is one of the largest security risks. In many cases, when data is stolen from a device, it’s because the device wasn’t protected with a password.
3. Download from trusted sources: Only allow your employees to download apps from trusted sources on employer smartphones. In fact, if possible, don’t allow your employees to download apps on smartphones at all. Instead, you should have apps that you know your employees will need deployed to the smartphones remotely. You should take the time to conduct research about the legitimacy of an app before downloading it on employee smartphones.
4. Secure and backup data: You should have the data on all employee smartphones backed up on a regular basis. Data that should be backed up includes documents, photos, and contacts. You can have these files backed up on a computer, the Cloud, or a storage card. That way, if a phone is lost, stolen, or damaged, you will be able to restore useful information.
5. Understand app permissions: Before you download an app on employee smartphones, you should have a good understanding of the app permissions. If you don’t pay close attention, you may grant an app access to sensitive information on the phone. It’s also possible that you may grant the app permission to perform intrusive actions on your phone. Therefore, it is essential that you check the privacy settings of an app before installation.
6. Wipe data: Before you recycle, resell, or donate an old company phone, you should wipe the data completely. Not only should you erase all the data off the phone, you should restore the phone to its factory settings.
7. Download a security app: You should download a trusted mobile security app on all employee smartphones and change the settings so that scans are conducted at least once a week. A mobile security app will check all downloads for spyware and malware. There are also some mobile security apps that will provide you with the location of a stolen or lost phone. These security apps will also redirect you from unsafe websites.
As you can see, there are many steps that you can take to protect employee smartphones from cyber criminals. For more information about how to prevent cyber attacks on employee smartphones, don’t hesitate to contact us.
The controller plays an essential role when it comes to driving profitability and growth through enhanced financial visibility. Therefore, chief financial officers should strive to collaborate closely with controllers. Successful CFOs make it a priority to make sure their organization takes full advantage of the experience and knowledge of their controller.
Here are the top five questions to ask your controller to ensure they are operating at the highest level of accuracy and efficiency possible.
1. How Many Manual Journal Entries Are Made During the Closing Process?
Too many manual journal entries can extend the duration of a closing period significantly. A large number of manual journal entries made during the closing process is also often a sign of hidden issues. It can hide errors and anomalies that have roots that are broad and systematic. An excessive number of entries can also be an indicator of variable accounting processes.
2. Is There An Integrated System for Both Operating Metrics and Financial Information?
It is in the best interest of most organizations to have just one reporting system. If you have more than one reporting system, a significant amount of time will be spent dealing with conflicting definitions and reconciling differences. Therefore, a good question to ask your controller is if there is an integrated system for both operating metrics and financial information. If there is not an integrated system in place, you should inquire about what steps your organization should take to establish such a system. For cohesiveness and simplicity, it is well worth the effort to work towards having just one reporting system.
3. Why Are There So Many Reports?
If the financial department, for example, distributes dozens of reports on a periodic basis, it may be a good idea to ask your controller why there are so many reports. Your controller may find that many of the individuals who had requested the reports are no longer with the organization. It will save your organization a significant amount of time and resources to stop producing the reports that are no longer valuable or in use.
4. What Are We Doing in Excel?
Millions of people across the world use Excel due to its versatility and ease of use. However, while Excel certainly has its advantages, it also has its disadvantages. Excel is difficult for collaborative purposes, for example. Also, it is easy to make mistakes in Excel and these mistakes are often very difficult to find. Excel is ideal for prototyping new processes rapidly. Once a process has been stabilized, it’s best to move to an environment that is more automated, secure, and collaborative than Excel.
5. How Many Transactions Are There in Each Department?
Inquire about how many vendor payments and invoices there are. You should also ask about how many lines items for each are in existence. Ask about how quality is measured. You can use this information to focus on improving quality and efficiency in the long run as well as to plan staffing levels.
6. Who Has Access to the Accounting System?
Ideally, only one administrator should have access to the full functionality of the accounting system. There should be a documented approval process in place for the purpose of making changes to the system.
7. How Many Invoices and Sales Orders Have Been Re-Billed or Canceled?
Not only do you want to know how many sales orders and invoices have been canceled or re-billed, but you also want to find out the reason behind these cancellations. A high number of canceled or re-billed invoices and sales orders is an indication that your system needs to be redesigned.
8. Which Areas Should We Invest in First?
Your controller will know best which areas should be invested in first when it comes to your finance department. You want to focus on the biggest problem areas and redirect resources to the places that need them the most. Focus on adopting new technology to automate and simplify processes.
If you want to be a successful CFO, you should take advantage of the knowledge and experience of your controller. Pick your controller’s brain by asking them the eight questions discussed above.
It wasn’t long ago; most businesses believed outsourcing their IT was unnecessary. They could easily hire an individual, with some basic technical knowledge, to cover the day-to-day operations in-house. However, those chores have changed. With increased security threats, stiffer government regulations, ongoing technology training for employees, and the push towards augmented intelligence and machine learning, successful businesses started shifting away from that old model.
What are the Four Tech Chores You Can Delegate For Outsourcing?
Today IT outsourcing is no longer a chore, but rather an expected path most businesses automatically choose. With the recent advancements in information technology, over the past few years, startup business owners have avoided old-school IT chores and headaches by delegating the IT outsourcing. Their decision has reduced startup, labor and equipment costs.
Below we’ve listed the technologies you can easily delegate to an outsourced IT service provider, that will reduce business expenses, cut unnecessary labor costs, protect your information, and prevent unauthorized access to intruders.
1. Infrastructure
Infrastructure-as-a-Service (IaaS) — Let’s begin with outsourcing your equipment. You have the hardware, a network system, and servers. These are your physical assets on your premises. Were these assets ever inventoried? If any of your equipment went down, what’s the next step? Were there policies or SOPs created regarding the assets? How old are any of the assets?
These kinds of questions and chores you avoid when you shift over to outsourcing your infrastructure. But, without an infrastructure provider monitoring your IaaS, your company is exposed to unexpected downtime costs, plus the added labor costs with your in-house technician trying to determine the issue.
When you start constructing and maintaining your infrastructure, it’s neither easy or cheap. When you delegate the outsourcing of your IaaS, this is where your IT expenses drop. Just remember, the IaaS service provider will own and use their equipment. Instead of you, they are responsible and capable of running and troubleshooting the systems. What you pay for is either a monthly subscription or per-use.
2. Cloud Hosting
Cloud Hosting – allows your staff to access business information anywhere, at any time, using company assigned equipment or an employee’s personal laptop, tablet, or cell phone. When you host your cloud system, that becomes costly, plus the security risks are higher, especially if the technology is outdated.
When you delegate outsourcing to cloud technology, the days of having to maintain in-house cloud servers are over. As for moving forward you and your staff only use the cloud. Without the need for servers, that is equipment your company doesn’t have to purchase.
If you are new to Cloud Hosting, one more thing to know is that data and a network in the Cloud are slightly different, but share the same basic principles as other environments. The next item of importance is that because the Cloud runs in data centers, that are staffed by experts in Cloud services, information stored in the Cloud is more secure than stored on servers on your premises.
3. Cybersecurity
Cybersecurity – When it comes to cybersecurity, this is where it comes to complete and secure protection. But, here’s where some due diligence, on your part, takes place. There are a few things business owners may not know but need to be brought up to speed when outsourcing this crucial IT function.
Remember IT vendors usually tell you that your data is safe, but cybersecurity experts know, IT networks get built with security, if any, as an afterthought. And they will advise you that no single company can guarantee 100% data safety and protection.
That doesn’t mean the IT vendor doesn’t have tight security measures in place, only that cybersecurity experts know the vulnerabilities, and can offer an extra layer of cyber protection, the vendor can’t, that will prevent disasters, quarantine the breach, and resolve security issues quickly.
4. Email Hosting Services
Email Hosting Services – All it takes is one accidental email reply to get your system hacked and loaded up with ransomware. Due to ongoing efforts from hackers and cybercriminals, delegating email services to get outsourced, not only reduces IT system risks but can spot the activity before it makes it to an unsuspecting employee’s inbox.
When you outsource your email chores, there are quite a few benefits an in-house technician cannot provide or combat.
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There were fears of job losses and machines taking over, but what’s happening in the financial services industry is anything but that. The finance sector is claiming greater benefits with the assistance of Artificial Intelligence. Due to the unscripted power of AI, the creation of the New-Collar worker has emerged. The potential of AI evolving the next avatar of the financial services industry is more than evident.
What 4 Areas Has AI Started Transforming the Financial Sector?
Regardless of where you sit on the AI argument, it’s evident; Artificial Intelligence has made an enormous impact around the world. There will be no turning back. Big data, customer satisfaction, and more convenience are no longer on the horizon. All are here to stay. Organizations and institutions will be required to collaborate and foster a favorable environment if they want to be successful.
Currently, the financial industry has extended an olive branch of acceptance, wanting more interaction with this technology. The four areas AI has made the biggest impression with banks, lending institutions, and creditors are listed below.
1. Risk Assessment:
The basics of AI is gathering and learning from past data. In the Financial Services sector, where records and bookkeeping are paramount to any business is how AI will succeed. Credit cards, for example, use credit scores. Those scores are gathered and used to determine who is and isn’t eligible for a credit card.
Now, let’s add that person’s number of loans currently active, what their loan payment habits are, and the current number of existing credit cards in their possession. All of that personal information gathered together, gets used to customize the interest rate on a credit card, and based on that collected data the financial institution may or may not offer their card.
When you have a system, that can access, scan, and sort through tens of thousands of personal and business financial records instantly; the results will provide AI with an accurate solution, and make or not make a recommendation for a loan or credit, all based on what it has gathered and learned. That reduces any risk the lending institution has to assume.
2. Fraud Detection And Fraud Management:
Every business does their best to reduce their risks that may surround them. Financial institutions are no different. The loan a bank extends to you is someone else’s money, which is why financial institutions and banks view fraud with extreme prejudice and scrutiny. And how artificial intelligence gets used for fraud detection, identification, and security.
From what AI has learned from past spending habits it can point out odd transaction behaviors. For instance, when using a credit card in one country, but only a few hours early, the card got swiped in another country, thousands of miles away, on another continent.
Furthermore, there is a unique feature about AI when used for fraud detection. Due to not having any bias about learning, when AI raises a red flag on what’s considered a regular transaction and a human being corrects that, the system will learn from that experience and remember that behavior. From that point forward it begins to make more sophisticated decisions about what can be considered fraud on any particular account.
3. Financial Advisory Services:
Begin to look forward to more Robo-advisors. Robo-advisors or Robo-advisers are a class of financial adviser that provide financial advice or investment management online with moderate to minimal human intervention. They offer digital financial information based on mathematical rules or algorithms.
Besides these advisors, there is another interesting advisory field emerging known as bionic advisory. Along with calculations from machines, it will include human insight. That is where collaboration comes into play. AI is the component, and the human offers viewpoints, and together provide options and is more efficient. It becomes a balance between machine and human interaction with future financial decisions.
4. Trading:
Data scientists and computers determine future patterns in the market, and investment companies rely heavily on them. Their findings do affect investments and selling when predicting the future accurately. That is another area the financial industry is transforming with machine learning, because of their ability to gather and crunch massive amounts of data quickly.
These devices can be taught to observe patterns from past prediction data and forecast how these particular patterns might repeat in the future. Even with anomalies, AI machines can be programmed to study and find the anomaly triggers to assist with any future forecasting.
From what AI has learned it would then make portfolio suggestions, based on each person’s demand and the individual’s risk appetite. So if a person has a lower risk appetite, they would receive alerts when the market might fall, but then the high-risk appetite person can count on AI for decisions on when to buy, sell, or hold stock.
In Conclusion
Artificial Intelligence is transforming the financial industry now and not in the future. It’s transforming that sector through risk assessment, fraud detection, fraud management, financial advisory services, and trading. It helps companies with saving money on hiring humans and also avoiding human errors in this process. With AI still in its budding stages and it’s rapid learning speed, the finance sector will evolve quicker. As you continue to watch the industry, expect that the prospects are going to lead to smarter trading, minor losses and excellent customer experiences.
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In late 2000, Kirk Lippold was the captain of the U.S.S. Cole, an Aegis-class guided-missile destroyer. The Cole was severely damaged by terrorists who pulled alongside in a ship disguised as a garbage barge and set off a massive explosion. The Cole had a 40’ by 60’ hole ripped in its side; 17 sailors died, and another 39 were injured. The crew, working together under the Captain’s direction, saved the ship and was able to stabilize it and get it towed to a repair facility. It is still in service.
What Are The Lessons?
In a presentation to the Healthcare Information and Management Systems Society (HIMSS), Captain Lippold presented some lessons from the Cole crisis. They are:
When doing any of these things, brutal intellectual honesty is critical. Without it, you are not facing reality; you are merely crafting a fiction which will provide you with no resources when the next crisis hits.
Why Intellectual Honesty Is Critical
Part of intellectual honesty is not “buying” the organization’s vision of itself. This does not mean that real skills and dedication should not be recognized. It knows that every organization has blind spots. Facebook is a good example. So is Uber. Whatever their merits or demerits, their corporate culture led both management and employees to regard themselves as invincible.
From the other side of the coin, look at all the IT companies that had really superior products that vanished over the course of time. Consider DEC. Consider the AT&T personal computer line. If a company has excellent products but cannot market them effectively, those products will vanish from the marketplace.
It has been jokingly remarked that if AT&T’s marketing team were put in charge at KFC, the signs above the restaurants would read “Hot Dead Chicken!”
If a company has superior products but does not recognize what sets them apart from others in the market, their ads will not reflect that. At most, they will be mediocre.
Another part of intellectual honesty is recognizing just how severe a potential crisis can be. “It won’t be as bad as we think” is a first cousin to “it can’t happen here.” The intellectually honest answer is that “Yes, it can be that bad, and yes, it is going to happen here.” No organization is immune.
Captain Lippold emphasized that a leader in a crisis must be simultaneously in and out of the picture. He must be listening to subordinates, trusting them to convey what is really happening, yet at the same time recognizing that the staff is relying on him or her for leadership. He must also be thinking ahead to what is the next step. If all of that is not done, the executive in charge is deprived of accurate information and may well, by failing to think ahead, turn one big crisis into a cascade of smaller ones.
Communication Is Key
It does go without saying that for a spirit of teamwork, respect for executive authority, and professional commitment to existing, dialogue must have been frank and honest from the start. This is essential for building trust, and if trust is not present, all the authority in the world will not produce a good outcome in a crisis.
Does IT Have A Communications Problem?
One of the things to note about recent IT-related crises at Experian, Uber, Facebook, and now Google, is the tendency to not reveal problems, the issue information that minimizes them, then walk that back, and finally reveal the scope and the relevant details only after public pressure is applied.
One thing IT can learn from politics is that it’s not the crime, it’s the cover-up. In every case, the PR outcome for these companies would have been much better if everything had been revealed at once. As far as intellectual honesty is concerned, IT shops that have any interaction with the public need to view their responses from the general public’s angle and honestly ask them what their various possible responses would make them look like. This exercise could be quite revealing.
The Need To Anticipate The Worst
One reason the Cole is still in service is that the officers and crew had been relentlessly drilled in damage control. They had practice exercises in dealing with massive damage to the ship. They knew how to keep it in fighting condition even after an attack. When they had an actual crisis that could have sunk the ship, their training and the foresight showed. IT executives would be well advised to take the lesson to heart.
