It’s the same old story time and time again… your Dallas IT support provider tells you what to buy, then leaves you holding the bag. NCT Net, on the other hand, is here to help you – every step of the way.
Don’t be embarrassed, it’s happened to everyone.
There was a new client I worked with just last year. They came to me with a problem I’ve encountered over and over.
They said, “My last IT company said I needed to buy this, but they never really helped me set it up or get it working right. It’s just been a waste of money”.
It doesn’t really matter what the technology is. Sometimes it’s a new firewall, sometimes it’s a Wi-Fi router. That’s not what’s important.
How Other Tech Companies Keep Failing You
Dallas IT companies like the one this client had to deal with making two huge mistakes when they do something like this:
They assume that the right technology is all that’s needed.
It’s a hallmark of bad IT support. You go to your Dallas IT support provider with a problem, they take a cursory, Tier-1 glance at it, and decide that the solution is just to throw money at it. Your money, not theirs.
There are a few things wrong with this scenario:
- You have to go to them. The right partner in IT doesn’t wait for you to come to them with problems – they assess your business, identify your obstacles, monitor your systems, and do everything they can be proactive about support. They notice issues before you do, and eliminate them before it affects your work.
- The solution is more money. While it may eventually be the solution, more often than not, a bad Dallas IT support provider is just going to tell you to spend money. New hardware, software, or something else.
It’s like when you call tech support for your cable box at home. An engaged and capable technician will try a few options before deciding to roll a truck and incur further costs to you or the company they represent. Lazy technicians go right to rolling a truck and getting you off the line.
We’re not like lazy phone support technicians or other Dallas tech companies for that matter – NCT Net is proud to offer Proactive Managed IT Services that follow a proven process that identifies our many clients’ needs, matches them to effective solutions, and keeps their costs as low as possible.
They don’t help you set up the technology.
It seems like a no-brainer, but let me tell you, it’s extremely common for clients to be left fending for themselves when it comes to installation, configuration, and deployment of their new tech.
The reality – setting up your technology isn’t your job. It’d be like hiring someone to furnish your home, but instead, you’re left trying to interpret the IKEA instruction manuals for hours.
In the case where an investment in some kind of new technology really is necessary, we don’t ask you to front the bill and then leave you to figure it out on your own. Our team of expert engineers is available to help in person or over the phone as need be to ensure your new technology is properly installed, configured and deployed.
That way, you get the best possible ROI on your investment – both in our services and the new technology.
Dallas IT Consulting With Your Needs In Mind
With each step your Dallas business takes in becoming a more developed and profitable operation, you need to be sure that your IT systems can support its growth. Arranging one-off consultations with other Dallas IT companies is inconvenient and expensive, but without the right knowledge, your technology may fail to meet the requirements of the next stage of your business.
NCT Net is available to consult on every big decision that involves technology. Proper planning not only helps you to avoid technological missteps that can often result in IT issues, but it also adds further value to your company as it develops effectively.
With your specifics in mind, our team helps you to develop long-term IT plans that take into account important factors like your budget, projections, customer and employee needs and business goals. Ongoing assessments of your IT infrastructure will help to identify any risks or opportunities that should be accounted for as your company expands.
In a nutshell? Our Dallas IT Consulting services offer business and technology expertise that helps your company plan effectively for the future.
Just because you run a business that needs IT, that doesn’t mean you have to be an IT expert. Let NCT Net take the stress out of business technology by providing invaluable IT advice on each and every business decision you deal with.
For more information about our Proactive Managed Services and IT Consulting Services in Dallas, get in touch with NCT Net at (214) 544-3982 or support@nctnet.net.