Intel Humiliated by Losing CPU Market Share to Eager AMD

Intel Processors losing to EMD

Intel Processors losing to AMD

Intel Humiliated by Losing CPU Market Share to Eager AMD

Intel’s continued problems with delivering CPUs are expected to go on throughout the fall and potentially 2020. Intel’s CEO Bob Swan told shareholders during their second-quarter conference call that the delays in processor deliveries would continue until September.

The fallout benefits AMD, which increased its market share from 9.8 percent in 2018 to 18 percent by the end of June 2019.

Why is Intel having trouble shipping CPUs on time?

The culprit is Ice Lake, Intel’s high volume 10nm processor. The chipmaker announced Ice Lake at CES 2019, but the processor hasn’t been forthcoming in the volumes Intel promised. The 10nm project has slowed Intel’s other chip line production. Lower-end processors have especially suffered, leading to supply chain problems for manufacturers, retailers, and customers.

What are Intel’s problems with the 10nm CPU?

The current problems continue Intel’s struggles with 10nm chips which date back to 2013. Intel’s initial goal for 10nm CPUs was 2015. Year by year, Intel has pushed back the deadline for 10nm CPUs. Intel’s second-quarter conference call gave late 2019 as the deadline — but the real date is more likely to be 2020 for most people who want to buy PCs with the new CPU.

The bottom-line culprit is engineering choices. Intel’s 10nm design selections have consistently held mass production back on its 10nm CPU project. As problems continued, Intel responded by refining its 14nm CPU performance and production process. TSMC and Samsung have 10nm CPUs, but their performance is equivalent to Intel’s 14nm CPUs.

What is so good about increasingly tiny CPUs?

Intel and its competitors, including AMD, are continuing R & D on smaller and smaller gate-size processors. Smaller gate sizes allow more CPU cores, or they enable a smaller die for the same performance as a larger CPU.

Smaller CPUs also use less power and generate less heat, a must for mobile devices and laptops. With desktop PCs, heat and power consumption aren’t as important, so processor performance can be improved in other ways.

How have Intel’s supply problems affected its business?

Intel’s stock has increased 6% since January 2019 according to Fortune, but rival AMD’s stock has gone up 83%. Nvidia’s stock has risen 25% since January.

The supply problems are mirrored by leadership problems at “Chipzilla.” Intel’s former CEO Brian Krzanich resigned in June 2018 when a relationship with a former employee was disclosed. Krzanich’s replacement Bob Swan is credited with improving company morale and redirecting the floundering 10nm CPU team.

Has AMD taken advantage of Intel’s delays?

AMD is gaining market share with scaled-up production of 12nm circuits. The Santa Clara-based chipmaker is gaining market share from Intel with its Ryzen 14nm and 12nm CPUs. It has announced 7nm Ryzen and Rome CPUs. AMD’s year-to-year market share in desktop computers grew from 12.2% in the first quarter of 2018 to 17.1% by the first quarter of 2019. In notebooks, AMD’s share grew from 8% to 13.1 %.

AMD also expects the number of Ryzen CPU notebooks to grow significantly in 2019, with desktop units growing by 30% and notebooks by 50%. Lenovo, the world’s #2 PC manufacturer, will be using Ryzen 7 Pro 3700U chips in its upcoming ThinkPads.

Which Intel and AMD news should industry pros and investors watch in upcoming quarters?

Intel has delayed shipments of all of its CPUs, not just the promised 10nm Ice Lake and variant chips. Rivals AMD and Nvidia have taken advantage of ongoing delays to ink new deals with major companies including Lenovo.

Investors and industry pros should keep an eye on CPU market shares for the rest of 2019 and into 2020. This will indicate if the agile upstarts are going to continue to take on “Chipzilla” and change the landscape of computing power in 2020 and beyond.

What Are the Top Tips for Choosing the Best IT Company?

Two IT Company Professionals Working

Two IT Company Professionals Working

What Are the Top Tips for Choosing the Best IT Company?

Website outages, cybersecurity attacks, and any number of other IT incidents can cost your company hundreds or even thousands of dollars — every minute. For this reason alone, you need an outsourced IT company who is competent and highly qualified to handle your IT needs.

But how do you choose the best IT company?

Naturally, the IT needs of each individual business will vary. A medical practice will need IT assistance that specializes in privacy as well as cybersecurity because they’ll have a tremendous amount of sensitive data in their systems. On the other hand, your industry may require less focus on privacy and more focus on the particular type of software that you use.

Finding an IT company who specializes in your industry is the first step to locating optimal IT support.

Here are some other tips to keep in mind when choosing an IT support company for your business.

1. Look for experience.

As is always the case when you contract out services, you need to look for experience. It may be tempting to work with a brand-new, up and coming IT company in your area, but something as important as IT support warrants hiring a company who’s been in the business for at least a few years.

To establish that the IT companies you are considering have enough experience to get the job done right, ask to speak with their current or past clients. Also, ask for the list of credentials that their support staff possesses. These are the individuals you’ll be working with regularly, and you want to look for certifications and schooling in IT-related fields.

Lastly, make sure the experience that these companies have is related to your industry, specifically. We’ve already touched on this a bit, but it’s important to reiterate that it’s better to find an IT company who specializes in your industry than to find night one who claims they can “do it all.” Many IT companies specialize in healthcare IT, transport IT, or other specific industries, which means they know and understand these industries inside and out. That wants you want.

2. Choose a local company.

Some IT companies will claim they can take on your business from across the state or the nation. While this is possible, it’s unlikely you’ll get the level of quality service you actually deserve. It’s much better to go with a local IT company who you can work with directly.

In many situations, you’ll actually need IT support staff from your MSP (managed service provider) to come to your business for installations, troubleshooting, or network setups. This shouldn’t have to be a huge production. Having a local IT company available for quick service calls is a huge advantage.

3. Look for forward-thinking companies.

Not only do you want your IT company to focus on maintaining your current network and system structure, but you also want them to propel your business forward. Whether fast or slow, growing should be a primary concern for any business.

Some IT companies are more capable at scaling their services than others. Essentially, you want to find a company who will propel your business forward with their own IT ideas. They also need to have the employee-power and IT resources to scale your business up with ease and efficiency. As you expand, you don’t want to have to switch IT companies.

4. Make sure you can choose your level of service.

Again, needs vary where IT is concerned. You certainly do not want to pay for services you don’t need and won’t use. For this reason, look for an IT company who offers a range of service levels.

Most IT companies offer at least two or three levels of service. For example, they may offer an entry-level fee for simply monitoring your systems and alerting you as soon as possible if there’s a breach. If you require network setups, software installations, and other management services, you‘ll naturally want a higher level of service. Having options is the main concern here.

No matter what IT company you choose, it’s important to take your time, and do your research. Your IT company will be one of your business’s most important assets. Hire well, and you’ll reap the benefits of easier daily operations, higher returns on investment, and ultimately, more business opportunities.

Microsoft Office 365 and Your Business: Boost Productivity with the Right Tech Tools

Modern Workplace

Office Workers In A Modern Workplace

Microsoft Office 365 and Your Business: Boost Productivity with the Right Tech Tools

The workplace is becoming more and more digital every day. New tech tools are developed regularly, and most have the same goal—to make your life easier. While some new developments end up making life harder because they are hard to learn, cumbersome, or have glitches or bugs, most are specifically designed to be easy to understand and use. Getting things done faster and more efficiently is a huge driver for technology generally, but that is especially true today.

Defining the Modern Digital Workplace

The “Modern Digital Workplace” is a phrase used today that describes utilizing the technology that is most useful for your team. It helps your team by:

  • Making collaboration easier
  • Training and educating faster and more efficiently
  • Compiling documents and information in an easy-to-use and access way
  • Automating processes, to the extent possible, in a way that make sense for your industry and your team
  • Improving digital processes not only internally, but also with partners, suppliers, and other third parties

Technology, when used properly, can make the entire workplace run in a much smoother, more efficient way. New tools allow your team to meet the needs of customers, and the business as a whole, better. When goals are easier to accomplish, productivity gets a huge boost.

The Obvious Connection: Technology and Productivity

In general, the new digital workplace focuses on improving three key areas of a company. These include the following:

  • Employee Collaboration. When employees can team up and get work done easier, it makes projects faster and more efficient. Sometimes talking to one another is the best way to come up with new ideas and simply ensure that everyone is getting their job done effectively and promptly. Making sure that information and the ability to connect with one another is all on one platform is one of the best ways to encourage and foster this type of collaboration.
  • Content Collaboration. Many teams work on the same content at similar times. Being able to share documents, files, and even external information at the same time can be a huge time saver within a company.
  • Business Application. Administrative processes, such as workflow, forms, and rules, can often be automated in a way that cuts down significantly on processing time and time spent requesting or obtaining status updates. Even something as simple as creating digital versions of forms and allowing employees or third parties to input the information themselves can be a huge time saver in many industries.

Transparency regarding work product and processes is one of the most effective ways to ensure that your team is getting their work done and creating a final product that is the best version that you can provide.

Certain technologies often focus on a different area of these three overarching ideas. Some attempt to address all of them, while others target just one or two sections of particular concern. When all three can be addressed, you have a powerful system that encourages accountability, efficiency, and, in turn, productivity.

Office 365’s Role in the Modern Digital Workplace

Office 365 has been created with the Modern Digital Workplace in mind. It is specifically designed to address these three major concerns in an easy-to-use way.

While Office is commonly associated with their most popular programs, like Word, Excel, and PowerPoint, they have a whole host of programs that can significantly boost your team’s productivity because they make collaboration and transparency ridiculously easy.

Outlook

Microsoft’s email program, Outlook, has been a staple for many businesses for years. Outlook is more than just email, however. Users can use the calendar to schedule meetings and create task lists. They can also create contact lists and share documents through OneDrive. Outlook’s key focus is employee collaboration.

Microsoft Teams

This relatively new feature allows employees and third parties to chat, share documents, work on documents at the same time, schedule meetings, have audio and visual video calls, create notes, and more. It is also integrated with several very popular apps and services, including OneDrive, SharePoint, Yammer, Dynamics 365, and Skype.

Delve

Microsoft Delve shows what your team is working on, popular documents, and provides insightful information to workers who might be interested in them. Employees develop profiles, and they can find and organize information based on interests. It also allows workers to search for documents that are connected through SharePoint and OneDrive.

Yammer

Yammer is similar to a social networking site, but it is limited to your employees and other workers. It is designed to encourage communication throughout your organization. Its focus is on ensuring that information is accessible and shared at virtually every level.

Microsoft Planner

This tool allows your team to create new plans, assign tasks, share files, and organize projects. You can easily see what people are working on and get updates on progress for various tasks. This type of open communication makes assigning projects and getting status updates easy and more efficient.

SharePoint and OneDrive

OneDrive is a straight-forward means to share files, both internally and externally. SharePoint uses sites and files, team news, lists, libraries, and more to encourage collaboration on documents and files. Both are based on sharing information in the cloud.

Microsoft Flow

This tool is focused on making internal processes easier and more efficient. It helps automate and exchange data. It has built-in alerts and notifications to help address organizational processes like approvals, multi-stage processes, and more.

Using Office 365 to Help Your Business

Every company is different. Office 365 has enough unique tools focused on making your company better that you are bound to find something that fits well for your needs. Encouraging collaboration and automated processing can lead to huge productivity boosts for your business.

Microsoft’s Hyper-V Server 2019 Finally Released: Here’s What You Need to Know

hyper-v to amazon

Microsoft’s Hyper-V Server 2019 Finally Released

After being plagued with everything from data loss issues to a lack of available hardware, Microsoft finally released their long-awaited Hyper-V Server 2019 to their Evaluation Center approximately eight months after the expected release date of October 2, 2018. This is even after the Microsoft team skipped the crucial RTM (“release-to-manufacturing”) stage that allowed hardware developers to deploy and test adequately, forcing a holdup before organizations could even utilize the update. The mysterious delays of this free enterprise-class server virtualization solution may make users a little wary, but the functionality offered may simply be too tempting to overlook the release.

hyper-v to amazon

What Is Microsoft Hyper-V Server 2019?

Microsoft’s Hyper-V Server 2019 is a free product that is meant to compete directly with VMWare, providing enterprise-class virtualization for your datacenter and hybrid cloud, according to Microsoft’s Evaluation Center website. Essentially, you’re able to quickly scale and balance workloads to meet the demanding performance requirements of today’s data-heavy businesses. The release contains the Windows hypervisor technology as well as a simple and reliable virtualization component and a Windows Server driver model. The product is intended to help reduce costs and improve overall server utilization. You can easily compare Windows Server versions in this free online tool from Microsoft.

“We Found Some Issues with the Media”

Microsoft’s bland explanation of why they quickly pulled Windows Hyper-V Server 2019 from the Evaluation Center almost immediately included this note on their blog: “As we were getting ready to publish Microsoft Hyper-V Server 2019 in the Evaluation Center, we found some issues with the media. We are actively working on resolving it”. This was after the software giant released the Windows Server 2019 evaluation media, minus the Hyper-V Server portion of the package. While it’s fortunate that Microsoft immediately discovered these issues before the software was widely implemented, there were still some critical features that users had been anxiously awaiting for many months. It appears there were some issues with Remote Desktop Protocol and media installation problems, too.

While it seems that all of the glitches have been safely ironed from Microsoft’s latest release, wary users may want to give the platform a few months before launching into full utilization. After more than seven months of delays, Microsoft has left fans wondering if they’re preparing to phase out the popular — and free — tool in the future.

Building a Rock Solid Cybersecurity Plan

Cyber Security

Cybersecurity Plan

Cybercriminals may be going into a stealth mode, but that doesn’t mean that cyberattacks are slowing down — quite the opposite, in fact. According to the 2018 SiteLock Website Security Report, attacks increased by 59% and accelerated going into December. Record numbers of businesses are being infiltrated by hostile actors, with data breaches affecting hundreds of millions of users in a single attack. This all comes during a time when cybersecurity costs are accelerating as more organizations scramble to bring expensive systems and well-paid IT assets online to help protect their business from attack or assist with recovery. By the year 2021, damage to businesses is expected to exceed $6 trillion annually from cybercrime alone. It’s becoming increasingly difficult for businesses to manage the complexity required for a comprehensive cybersecurity plan alone, but these basics will give you a starting point to managing the risk to your organization.

Understanding “Current State” Security Practices

Many organizations begin crafting their cybersecurity plan by reviewing and documenting the current state of their risk-reduction efforts. This could include everything from data structures and storage locations, physical and cloud-based infrastructure models, third-party vendors and other connections. This “current state” report gives you a comprehensive view of the organization and allows you to capture potential risk centers that will need to be addressed in the future.

Balancing Security Needs with Business Requirements

It’s a fact of life that IT professionals are often in top demand, making it difficult to implement the full range of cybersecurity protections that proactive leaders feel are necessary. This balancing act may take place as ongoing negotiations between business and technology teams as the risks of not taking specific steps to tighten security are weighed against the potential benefits of new functionality. IT teams need to have a full understanding of how data and applications are utilized throughout the organization, including how remote partners or staff members are connecting into business applications and databases. Going through this process prompts conversation around the replacement value of particular platforms. Where an IT team may feel that an older platform could be deprecated without undue business impact, one particular unit may be utilizing that data in an unexpected way. In this instance, business and IT leaders will have to negotiate whether it makes sense to enhance the security or simply move to a newer alternative.

Crafting Your Plan and Training Your Staff

Understanding all of the various assets that your business has available allows you to gain a more holistic view of the business, a crucial element of any successful cybersecurity plan. Define replacement or bypass recommendations for each of your core business assets, and then fully document any changes that need to be made to reduce the risk of a breach or the effect of any malware or ransomware attacks. Having the plan in place also requires determining the training level that your staff will need. According to Cisco, the majority of malicious file extensions are made up of popular files such as Microsoft Word, Excel and PowerPoint, making ongoing training an important part of any cybersecurity strategy.

Small and mid-size businesses are the organizations least likely to have a formal cybersecurity plan in place, but these businesses are a high-risk target that is extremely attractive to hackers. Managing the complexity associated with the various platforms and data sources is often cited as a significant challenge for over-taxed IT personnel. Making regular cybersecurity reviews a priority can help your organization not only stay safe online but also identify processes challenges that need to be addressed to improve operational efficiency. Even with a rock-solid cybersecurity plan in place, that doesn’t mean your organization is completely safe. Instead, it means that you’re ready for an attack and are able to respond appropriately and in a timely manner — which can save your company hundreds of thousands of dollars in the event of a breach.

Why Is Wi-Fi So Slow on My Phone?

Wifi slow

Wifi slow

Just about nothing is more frustrating when using a smartphone than connecting to a sluggish or broken Wi-Fi network. In most places, mobile data is so effective and speedy these days that we just can’t accept a Wi-Fi network performing worse than our mobile networks can.

If you’re dealing with obnoxiously slow speeds on your mobile phone, here are some tips to try.

1. Isolate the Problem

Your first step is to isolate the problem. First, toggle off Wi-Fi altogether. Does your phone respond quickly with Wi-Fi turned off? If so, you’ve determined that Wi-Fi is the problem. You can skip to step 2.

If your phone is still sluggish with Wi-Fi turned off, it’s time to check whether the problem is your connection or the device itself. Use a speed tester, like the app from speedtest.net, to see how fast or slow your cellular connection is. If you get a bad result, you’re likely in a bad coverage area. If you get a good result, though, then your phone’s sluggishness isn’t related to your internet speed. Chances are there is something wrong with the device itself, or perhaps it’s just too old and needs to be replaced.

2. Check Your Router Location

Next, check your router location. Wireless routers have range limits, too. If you’re far away from your router or if there are thick walls or furniture between you and your router, your speed will be diminished. Try operating right next to the router and see if your speeds improve.

The best location for your wireless router is the center of your home or office, away from any walls or furniture. Of course, this is rarely practical. Get creative and find an inventive way to place your router in a good location.

3. Check Router Strength

All routers have limits, and some have a stronger broadcast strength than others. If improving your router’s location doesn’t do enough, you may need to upgrade to a model with a greater range.

4. Watch Out for Noise and Competing Networks

Certain electronic devices create noise that can weaken your Wi-Fi network’s performance. Anything that emits wireless signals or even electromagnetic radiation can interfere. Cordless landline phones, walkie-talkies, and even microwaves can interfere. Position your router away from devices like these.

You also want to watch out for competing networks. The more wireless networks are competing for the same spectrum space, the worse the performance. In a high-density situation like an apartment complex, you may encounter this kind of network crowding. Your wireless router has the ability to change which portion of the wireless spectrum it uses. Review the documentation that came with your router to learn how to do this. You may want to download a Wi-Fi analyzer app to help determine the best spectrum space for you.

5. Consider Network Congestion

Another reason for slow Wi-Fi is network congestion. Your home or business internet bandwidth has its limits. So does public Wi-Fi.

On a lower speed home network, consider who else is using your connection and what they are doing with it. Gaming and streaming can eat up a lot of bandwidth. Perhaps your Wi-Fi is slow because others are using up all your bandwidth. The same principle is in play with public Wi-Fi networks.

If you’ve tried all these steps and still aren’t getting the performance you need, give us a call. We can help you solve your connection issues!

How to Keep Your Business Safe From the Dark Web

Dark Web

Dark Web

Assassins for hire, drugs by mail order, and fake passports: What do all these things have in common?

You can find them all on the dark web.

“Okay …” you may be thinking, “Sounds like a blast — but how does this affect me and my business?”

Well, most likely, you’re not surfing the dark web for fake travel documents and drugs by mail. But as it turns out, the dark web can affect you and your business. Most notably, your information can end up there — and that’s exactly where you don’t to find it.

Below, we’ll learn more about what the dark web is, how it came into existence, and how you can protect your business from the trouble that lurks there.

First Thing’s First: What Is the Dark Web?

The dark web began much more innocently than one might assume. In fact, at its very beginning in the late 1990s, it was the brainchild of a government entity, the U.S. Naval Research Laboratory (NRL).

The NRL’s main goal was to cloak their online presence, effectively protecting their clandestine communications online while also anonymously monitoring the world market and getting access to hidden data without a trace. The software development stage went by the name The Onion Routing Project and resulted in the creation of Tor (The Onion Router).

Whether you’d call these beginnings “innocent” or not, to be sure, the NRL never anticipated their creation to morph into the toxic netherworld it is today. During the late 1990s and early 2000s, the software was for government use only, but in 2004, it was open-sourced and went public, effectively creating an anonymous web browser for anyone and everyone to use.

What Is Tor?

Tor or The Onion Router is the software program used by the dark web. Normally, when you surf the web, you can be traced wherever you go because you always have an IP address trailing your clicks and searches.

Tor facilitates an Internet browser that messes with your device’s IP address, effectively enabling you to travel around the Internet anonymously. It does this by bouncing your IP address to a multitude of diverse locations. As a result, if someone were to attempt to track your site visits when you were using Tor, it would be an impossible challenge to pinpoint your exact location. For Tor to work, individuals from around the world “donate” their Internet browsing devices (computers, tablets, etc.) so that the bouncing IP addresses have more places to land.

So, the Dark Web Provides Anonymity and Privacy – How Does That Put My Business at Risk?

While Tor and the dark web can be used for good (namely, identity protection, which is often beneficial to whistleblowers or journalists, for example), it can also protect criminals. And it does protect criminals — lots of them.

Cybercrime is the number one thing going on on the dark web, and unless you have good reason to require the benefits of The Onion Router, the dark web is definitely not a place you want to find your information. This is what we mean by being wary of your business getting mixed up with the dark web.

There are numerous threats that the dark web poses to businesses of various sizes, industries, and backgrounds. This is where cybercriminals can learn how to obtain information such as access codes and passwords, credit card information, gift card information, customer data, and more. It’s also where they can sell such information to third parties who can then do with it what they please.

In other words, you should want to know the moment your company name, address, or other company-related information is noticed on the dark web because what happens next is bound to be bad.

How Can Businesses Protect Themselves From the Dark Web?

Essentially, you can protect your business from the dark web by doing two things: Ensuring a strong setup of cyber privacy practices (hiring a cybersecurity-savvy IT company) and monitoring the dark web so that you’re notified the moment your information is found there.

The latter can be a part of the services you outsource to your IT company because actual dark web monitoring involves getting dark web access and knowing how to accumulate, parse, normalize, validate, refine, and enrich what you acquire. If you don’t know how to do that yourself, professionals can come to your aid.

While the dark web may be a place that helps good journalists and few others stay hidden and anonymous, it’s predominantly a place of crime and misdeeds. Keep your business safe from the dark web by knowing the risks and taking the appropriate precautions.

Ransomware’s Cruel Greed: Proven Security Protects Your Business

Ransomware

Ransomware

Cybercriminals lock victims out of computer and network files – sometimes destroying data – and extort cash to get that data back. That’s a ransomware attack, costing businesses billions worldwide.

Ransomware can spread by the simplest of user actions. Email phishing, or Business Email Compromise (BEC) – fraudulent and deceptive emails posing as legitimate messages – is perhaps the most common propagation method. Social media clickbait, particularly using fake accounts masquerading as friends or colleagues, is common also. Simply visiting an infected website can corrupt your system, even if the user doesn’t click anything on the web page.

How common is ransomware? There’s bad news and good news. The bad news: attacks are extremely common, with thousands of organizations being probed every day. The good news: savvy IT professionals are fending off attacks, so infections are still comparatively rare. However, attacks are on the rise and cybercriminals are growing more sophisticated.

Ransomware attacks are hitting businesses of all sizes, from a few employees to enterprise corporations. Individuals get infected also, especially those without good antivirus protection. Government agencies and health care organizations have become prime targets.

Data Loss and Financial Risk

Ransomware encrypts computer files and network drives, then demands a ransom in exchange for a decryption key. Most victims end up paying the ransom. Ransomware can be difficult, if not impossible, to crack, and paying the ransom can be the only way to get data back.

Costs of recovery can be enormous. The ransom itself can run from thousands to hundreds of thousands of dollars, even approaching $1 million dollars. The real cost of recovery runs easily into the millions. FedEx reported losses of more than $300 million before operations were fully restored. The total cost to US business is estimated at $75 billion or more per year, with downtime costing around $8,500 per hour.

Cybercriminals typically demand payment in Bitcoin. Cryptocurrency affords substantial anonymity, making it nearly impossible to track perpetrators. Even if they could be identified, cybercriminals often work over international borders. Jurisdiction issues makes prosecution almost impossible.

Preventing Ransomware

Ransomware protection is a complex endeavor involving technology, education and best practices. You need the right tools – the right information – and the right business processes.

Key steps to protect your data include:

  • Maintain up-to-date antivirus/malware protection, especially on email. Do your research for best programs, including buyer reviews on popular online retail sites.
  • Perform regular external backups, and quarantine them from your network as soon as they’re completed. Keep archival history as much as possible.
  • Train employees. Malware is most often spread by human behavior, e.g. clicking an email phishing link or social media clickbait. Proper training can minimize risk by educating staff about the risk of suspicious links.
  • Maintain strong firewall protection to minimize the risk of a single infected machine spreading malware into your network.
  • Keep all enterprise software updated with the latest releases and patches. Software firms are constantly improving security, and outdated software is riskier.
  • Administer IT user permission security so employees have access only to the software and functionality required for their job roles.
  • Disable macro scripts on files shared via email – an important component of training.

Along with preventative measures, create a contingency plan. If you are hit with ransomware, you’ll be better prepared to cope if you have plans in place to continue operations and speed up recovery.

Setting up a cryptocurrency wallet should be part of the contingency plan. If your business is hit – and you decide to pay the ransom – you’ll be able to pay much sooner if you already have this in place.

See these resources for more detail on what you can do to protect your business.

What to Do If Infected

More than half of targets don’t report ransomware attacks, according to FBI estimates. This is likely driven by concerns over bad publicity. Financial and business process recovery is bad enough without adding in a PR nightmare.

However, it’s critical to notify the FBI if your systems are infected. The FBI is the lead federal agency for cybercrime. Their investigative and technology capabilities are state-of-the-art, and no one is better equipped to help you understand your options and recover your data.

The FBI suggests that you do not pay the ransom. The decision is up to your company leadership, and it’s true that most victims do pay. In many cases, the cost of paying the ransom is far less than the potential losses from operational downtime.

Ransomware removal often involves wiping systems clean and restoring uninfected files from backups. It’s a delicate business best left to a professional cybersecurity company.

It Can Happen to Your Business

Ransomware and cybercrime are on the rise. Costs to businesses are going up.

Education and preparation are the best defenses against cybercrime. Responsible management needs to be proactive. Threats are real, cybercriminals are serious, and today’s IT professionals are armed with the tools and the knowledge to keep their companies safe.

Should Your Business Outsource IT Operations?

Outsourced IT Operations

There never seem to be enough hours in the day to get everything accomplished, and that goes double for small business owners. When you’re top dog in charge, every small problem or frustration heads your way. Technology support is one of the key complaints from staff members, especially when there are problems with slow network connections or aging computers. You need your staff members to be contributing 110% every day, and that goes for your network infrastructure as well. If you’re struggling with finding the time to respond to dozens of IT challenges while also driving your business forward, it may be time to consider outsourcing your IT operations so your internal teams can focus on the future.

Outsourced IT Operations

Predictability in Pricing

Whether your business is running on a shoestring or you have a healthy budget, it is tough to get hit with an unexpected bill that can reach tens of thousands of dollars. If your business experiences any type of disaster event that affects your technology, the cost to get everything back up and running can be staggering. The word “disaster” makes you think of something that won’t happen to you, but the reality of technology disasters is much different. Malware and ransomware are rampant in small businesses, with approximately 60% of all data breaches occurring in a small business. When you work with an IT managed services provider, you have an added layer of support for your team that is priced consistently throughout the year. Plus, you have the peace of mind knowing that you have experts that are an extension of your business who already understand your infrastructure — a great step towards being able to rebuild it successfully.

Reducing Overhead — and Improving Quality of Service

Technology is extremely complex and hiring all of the specialists that you truly need to run a complex business would be exorbitantly expensive. With outsourced IT operations, your staff has a platform of consistent support that they can trust to always be there when they are needed. Response times are guaranteed so staff members can focus on doing their job instead of stressing about whether their technology is working properly or quickly enough for their needs. An added benefit is the access to a stable of trained professionals with a broad range of technical knowledge in fields such as cybersecurity, network engineering, customer support, data utilization and more.

Scale Your Business With Ease

Growing your business technology used to be expensive and stressful: how can you make a major purchase of hardware and software based on the scale you think your business will be for the next few years? If you’re in an active growth stage, a poor decision could be disastrous. Either you end up with inadequate hardware that won’t support your business, or you overspend and have crucial capital reserves tied up in resources that aren’t being fully utilized. With IT managed services, scaling your business couldn’t be easier. Bringing a new server online is no longer a tortuous process of weeks, but can be accomplished very quickly by your external support team. Adding software licenses and data storage capacity is also easier, allowing you to focus on growing your business and providing exceptional service to your customers.

Enterprise-Level Technology — Sized for Your Business

It would be difficult for a small business to afford to implement the same type of advanced help desk software, cloud-based software and security measures that you would receive as a client of a managed IT services company. IT support companies are able to afford enterprise-level technology as they are spreading the costs between a variety of clients. You benefit from the advanced tech at only a fraction of the price. Your help desk support requests become more predictable and your business becomes more secure — all while you’re gaining the benefits of an enhanced network infrastructure to power your business.

Outsourcing your IT operations may not be for every business, but the majority of small businesses can see a significant benefit by reducing the burden on internal technology professionals. As an added bonus, the active monitoring provided by IT support specialists can help ensure that your business is protected from cyberattack, with quick remediation and support if you do experience an attack. Accelerate your business growth and support the innovative ideas of your teams when you rely on trusted, experienced technology professionals to provide support for your business.

What Is Managed IT Services & Who Provides Services

Managed IT Services

As managed IT services have grown in popularity, you’ve probably heard the concept touted often as the answer to your business’s IT woes. Still, there can be plenty of mystery on the topic. What is managed IT services, exactly? How do organizations integrate managed IT services into their existing business and workflows? Also, who provides these services? In today’s business blog we’ll answer these questions and more.

What Is Managed IT Services Exactly?

Managed IT services is a broad term describing any scenario in which a company (that’s you) partners with a vendor, called a managed service provider (or MSP), to handle some or all IT responsibilities for the company.

The exact services that MPSs offer range pretty widely. Companies, too, vary widely in terms of their IT infrastructure and needs, as well as exactly which IT responsibilities they choose to outsource to an MSP. Some firms may contract with an MSP to handle absolutely everything about their IT infrastructure. More commonly, companies will outsource only certain portions of their IT workload.

It’s a little easier to understand the concept of managed IT services by looking at some examples of how they are currently being used in several types of organizations.

How Do Organizations Utilize Managed IT Services?

Businesses implement managed IT services in a whole host of ways. Here are a few examples.

Some companies look to a managed service provider to handle all or nearly all its IT needs. Growing small businesses, for example, may not have much (or any) in-house IT presence. They need capabilities that they don’t have, and they find it simpler and more affordable to contract with an MSP than to build out their own in-house IT team.

On the other end of the spectrum, a medium or large business with an established in-house IT team might look to a managed service provider to alleviate some stress on that team. A larger firm might outsource helpdesk-level support, for example. In doing so, the company would empower its in-house team. Free from the distractions of troubleshooting workstations and managing software installs, the in-house IT specialists can focus their attention on the higher-level tasks they were hired to do.

Businesses of any size can also look to an MSP to fill a specialized need. Some areas of IT have unpredictable costs, and others are simply cost-prohibitive for many smaller businesses to build on their own. Some areas can be difficult to hire for, too. Examples of specialized needs that can be met through managed IT services include cyber security, information security and compliance, and cloud services.

What Are Reasons to Choose a Managed Service Provider (MSP)?

Businesses who have embraced the managed IT services model do so for a wide variety of reasons. Some are unique to specific industries, but many are universal. Here are a few reasons it likely makes sense for your business to choose a managed service provider for your managed IT services needs.

Scaling for Growth

Scaling your IT infrastructure has real costs when you do it in house. You need additional equipment, additional floor space to house the equipment, and additional personnel to install, run, and monitor the equipment. Managed service providers, on the other hand, already have the equipment. They’re running servers for dozens of businesses, so they have automatic capacity when you need more. They can leverage the economy of scale in a way you can’t.

Growth isn’t just measured in headcount, either. Device count continues to increase, too. Employees expect to be able to interact with systems using their work computer, laptop, tablet, and phone—both on site and off. Your in-house team doesn’t have the time to support all these device issues. A managed service provider does.

The Talent Gap Is Real

If you have an in-house team, are you having trouble keeping it fully staffed with well qualified people? You’re not alone. One reason is that the US has reached full employment, making domestic hiring more difficult than ever before.

Another more serious reason is the digital talent gap. In 2017 (that’s before we reached full employment), 54% of companies were having difficulty finding workers with the right digital skills. It’s not gotten better.

Fill your business’s talent gap by partnering with an MSP. The right MSP will have the specialties you’re missing and will be able to work in harmony with your in-house team.

IT Managed Services

Who Provides Managed IT Services?

If your business is looking into working with a managed service provider, you may be asking who provides managed IT services. The good news is you have plenty of options. There are quite a few local providers offering managed IT services in every metropolitan area, and there are a few global players as well. We’ll get to that distinction, but first, a word on services offered and specialization.

Services Offered and Specialization

The first question businesses should ask is whether an MSP offers the services they need. Not every MSP has exactly the same offerings or experience, so don’t be afraid to ask pointed questions. Don’t just ask whether they offer a given service; ask how many clients they’ve served with it.

Some industries, like healthcare or finance, have developed specialized IT needs. Accordingly, some MSPs specialize in specific industries or technologies. In short, look for niche players if you’re in a niche industry.

Local vs. Global MSPs

Choosing a local firm means getting local, boots-on-the-ground support. The best local firms offer a wide spectrum of services, including extended hours, and have the infrastructure and personnel depth you need. You’ll get individualized attention and you’ll support your local economy.

Choosing a global firm like Amazon’s AWS gives you access to more raw power and, often, innovative technology others can’t match. Customer service, on the other hand, can be a bit impersonal, and fixing on-site problems can take time.

Conclusion

If you’re looking for a quality local managed services provider, we’re here for you. Contact us today to get started.