Incorporating the IoT to Improve Connectivity to Your Customers  

IoT Business

Learn how the advent of the Internet of Things has improved device connectivity and enabled businesses like yours to delivery consumer-driven solutions.  

IoT Business

The Internet of Things (IoT) was first conceptualized in 1982 through the internet connection of a Coke machine at Carnegie-Mellon University which was able to report inventory levels and the temperature of vended sodas. From this beginning 37 years ago, IoT has led to greater connectivity between all types of devices for the purpose of providing and sharing data. What would have been unimaginable 50 years ago in our parent’s and grandparent’s time has been realized today as televisions, refrigerators, telephones, and other types of consumer electronics have been enabled to talk to one another.

IoT has also helped businesses like yours learn a lot about your customers. The way in which consumers interact with IoT-enabled devices provides businesses with valuable data which can be used to transform products and services and solidify customer loyalty. This leads to the development of additional products, increasing the things-to people ratio, which is the amount of consumer products owned per person. As the things-to-people ratio continues to grow, businesses have seen the development of smart homes, smart phones, autonomous vehicles, etc., as well as an increase in the generation of data which enables machine learning and greater human-to-computer interactions.

This white paper is an exploration of the advances in IoT and how it is moving greater automation of connectivity. This automated connectivity is critical as the number of IoT devices grows, warranting cost effective ways to remove the complexity of these connections. Businesses understanding the importance of managing the connectivity of their IoT devices will be best positioned to gain market share.

What is the Internet of Things (IoT)?

A simple definition of Internet of Things is the ability of all things, people, machines, objects, etc. to transfer data between each other over a network. Each of the things interacting through the IoT network are given what is called a unique identifier (UID), which is a label or identifier assigned to the IoT things (i.e. people, machines, objects).

IoT connectivity is responsible for moving the number of connected devices from millions to billions. According to business consultancy groups McKinsey and Gartner, there are more than 26.7 billion IoT connected devices in 2019. The number of things to people in 2020 is projected to be 26 times more in 2020, while the number of connected devices will grow by three times as many or 75.4 million in 2025. The popularity of IoT can be seen in the use of smart and connected devices in the home. This includes applications such as smart thermostats, smart locks, and smart refrigerators. Smart security, one of the poplar home uses for IoT connectivity, has a market expected to grow to $22 billion by the year 2021. Additional markets expected to grow as a result of IoT are home entertainment systems and energy management technology.

How IoT Has Spawned Greater Connectivity

The global IoT market is worth $1.7 trillion in 2019. Of this amount, 35 percent or $595 billion of this value is attributed to hardware, such as smart home peripherals, smart phones, etc. Countries North America, Western Europe as well as China make up two-thirds of the installed IoT devices. It is also worthy to note that, on average, 127 new IoT devices are connected to the internet every second across the globe. Industry is also gravitating toward a greater use of IoT connected devices. Industrial IoT, which comprises 17 percent of the IoT related projects on a worldwide basis, has a market value projected to reach $110 billion in 2020.

Growth of Personal Digital Assistants

The development of new devices has advanced connectivity and has also been responsible for this growth. Over the past years, the advent of personal digital assistants (PDAs) or virtual assistants, from Apple’s Siri, to Google Voice has meant less reliance on manual typing and a greater dependence on voice assistance. The global intelligent PDA/voice assistance market was worth $2.4 billion in 2018and is expected to increase a total composite average growth rate (CAGR) of 40.4 percent for the period (2018 – 2025).

IoT Growth in the Healthcare Industry

The healthcare industry has been a direct beneficiary of IoT connectivity. Such innovations as robotic process automation (RPA) and artificial intelligence (AI) have helped healthcare sector providers diagnose disease, manage chronic conditions, and bring the cost of care for patients and providers. The healthcare IoT market value was $60 billion in 2014 and expected to reach a value of $136 billion in 2021, a CAGR of 12.5 percent. Growth in the connected devices segment of the market is projected to be the best for the healthcare industry. Asia-Pacific countries are expected to experience a CAGR of 17 percent for the measuring period of 2015 – 2021. Why is IoT important to the Healthcare sector? It provides companies with the ability to grow therapies and processes useful in meeting needs and improving healthcare outcomes through improved:

  • Monitoring of patient health
  • The operation of healthcare clinics
  • The management of workflow
  • Imaging connectivity
  • The measurement of the effectiveness of fitness, health and wellness programs
  • The development of new drug therapies

IoT +37 Years: What Does the Future Hold for Connectivity

The future of IoT is more than bright. The explosion in the growth of IoT connected devices, over 300% between 2019 – 2025, is forcing businesses to invest in this technology to experience a cut of the nearly $500 billion in profits generated from more than 2 billion devices in use in 2019 alone. Companies are maneuvering to position themselves as leading innovators in the development of IoT devices and products. For example, Google invested $3.2 billion to purchase Nest products and paid another $2.1 billion to acquire FitBit, in a bid to compete with competitor Apple’s Apple Watch. These acquisitions are strategic moves designed to gain further control of the IoT market and offer an array of products which can capture valuable consumer data and further the development of needed products.

IoT has not reached its zenith in terms of depth or breadth of market. What was thought to be the limit when smartphone technology was first introduced to the market more than 25 years ago on August 16, 1994 (IBM’s Simon Personal Communicator), the world and consumers have seen an astronomical amount of growth in the number of devices (“things”) with the capability to interact with us and each other to provide important data and operate free of human-to-computer interaction. Automated homes equipped with functions which can clean your floors, issue notifications when you are running low on milk, provide real time video and alerts when an intruder approaches your home are more than the dreams of 1960s science fiction writers like Isaac Asimov and Philip K. Dick.

Bottom Line

Businesses that learn to involve themselves in IoT connectivity will find themselves at the leading edge of this technological advancement. IoT means a greater opportunity for profitability through the mining of data and predictive analysis provide by data scientists to determine consumer interests, wants, and needs. The application of IoT in a business setting helps businesses leverage knowledge gained from their customers in ways unforeseen when the internet was first made available to the general population. IoT connectivity leads to higher profits and better consumer loyalty, as seen in the rapid growth of IoT’s market value.

Businesses will also come to understand that improvements in their IoT offerings will lead to improved employee morale. IoT connectivity provides businesses with valuable consumer data which in turn leads to the creation of products designed to improve quality of life. The data gleaned from IoT devices can be synthesized efficiently and seamlessly, creating a data-driven environment which reduces employee stress and leads to greater creativity. This is another benefit IoT connectivity provides your business and its bid for greater profitability.

It is important to recognize that any limits on IoT connectivity are those which consumers set. A greater reliance and dependence on digital devices to provide us with the comforts of daily living will be tempered by attempts by hackers and other nefarious actors to compromise these machines for their personal gains. Proper monitoring and safeguards must be put in place; businesses must constantly gauge consumer interest for the next best thing and balance that desire against the ability of that “thing” to provide a solution and not be another gadget that is a potential hazard. A proper read of the data IoT devices provide will help guide business toward smart development in keeping with the dramatic increase in value in the IoT market, leading to better products, happy consumers, engaged employees, and a better envisioned world.

Why Managed Detection and Response is a Valuable Tool for Small to Medium Businesses

Managed Detection

Managed Detection and Response could be the solution businesses are looking for in a world where cybercrime is on the rise and security experts are hard to find.  

Managed Detection

Cybersecurity is becoming much more than just a buzz word as cyberattacks on businesses increase and companies face the challenge of finding skilled cybersecurity professionals. By 2022, there could potentially be as many as 1.8 million unfilled cybersecurity jobs, a pain point for many small to medium businesses.

While cybercrime continues to threaten these very businesses, many are wondering if there is a solution to these challenges. How does a company protect significant amounts of data with limited IT and security staff? The answer comes in the form of specialized teams of security and threat analysts, or Managed Detection and Response.

Managed Detection and Response (MDR)

Similar to other Managed Service Providers, companies that specialize in MDR work to provide cybersecurity support to companies that are either lacking skills or time to manage security. What makes Managed Detection and Response unique is its comprehensive approach to dealing with threats.

MDR requires both technology and human analysis to effectively and proactively detect, remediate, and eventually eliminate cyber threats. Where other providers offer an overall software and hardware-based alert system, they are often limited in their ability to respond to, research, and diagnose the number of alerts that happen daily.

With managed detection and response, analysts sift through alerts to determine if they require action. When a response is required, they offer immediate support in resolving the issue and determining its source so that a threat of that type is less likely to occur again.

MDR also takes a proactive approach to threat detection—also called threat hunting—that helps companies determine the overall state of their cybersecurity measures. Specialized analysts are able to research why or how a threat is occurring, resulting in a more comprehensive solution. This same skill set allows them to see beyond the individual incident and understand the greater need behind your network, server, and endpoint data protection.

Improving Your Cybersecurity Defenses

While cyberattacks on big companies dominate the news headlines, it is small to medium businesses that are facing the majority of threats—and they are doing it unprepared. At least 43% of cyberattacks are directed at small businesses, but very few are prepared to deal with the onslaught. On average, these attacks cost businesses $200,000, which is more than many of them can handle.

Managed Security Services provide necessary firewall and perimeter protection for your network, and prove to be helpful in providing alerts when anomalies arise. But the amount of protection most companies need can only come in the form of a specialized and highly trained in-house security team or an MDR.

As cybercrime continues to increase, protecting more than just your company’s network perimeter will be key to improving your cybersecurity defenses. Finding and outsourcing your security needs to Managed Detection and Response could be the best way forward in a world where cybersecurity is an essential part of your company’s future.

How to Hire Qualified Computer Specialists

Computer Repair

Need to Hire a Computer Repair Specialist? 5 Criteria to Consider

Are You Ready to Hire a Computer Repair Specialist? Read about the 5 Criteria You Need to Evaluate to Avoid Hiring the Wrong Person and Costly Mistakes  

Computer Repair

Computer use in the U.S. has grown exponentially in the last decade. Over 15 million computer devices were shipped out to users per year in 2003, according to industry data. That amount rose to an astonishing 65 million per quarter in 2015. With that many devices in consumers’ hands, computer repair specialists are a must for personal and enterprise users when something goes wrong. However, when it comes time to decide who to hire, knowing what criteria to look for can mean the difference between a mediocre and an excellent result.

Experience Levels

When deciding to hire a computer repair specialist or vendor, ask about the length and type of experience the specialist has. A specialist that has years of experience with the types of devices your organization has is ideal. If hiring a specialist from a local or national vendor, ask how employees or contractors are selected. Some vendors, for example, will only hire contractors that have successfully completed various industry certifications.

Education and Training

Hiring specialists that possess a formal degree in computer science or information systems can help improve the quality of service you receive. Industry certifications specific to general computer repair and troubleshooting, Apple, and Microsoft devices can also help. Specialists that keep up to date with industry trends and changes through continuing education courses is another good sign you will receive excellent service. Yet, industry certifications and degrees alone are not as important as years on the job and skills.

Device Types

Take a look at what types of devices your organization has and what devices require ongoing or periodic support. Some repair technicians will be highly specialized in certain types of devices, such as tablets or desktops. Repair specialists may only work on specific brands like Apple or Dell. Another important consideration is determining which repairs and devices can be supported internally versus externally. Simple repairs like replacing or upgrading RAM might be able to be completed by your internal IT department, depending upon the device brand and type. Other repairs like replacing a motherboard could be more complicated and require the device to be shipped into a vendor’s depot or replaced with a similar unit.

Cost

The cost of hiring a qualified computer repair specialist is usually at the top of most organizations’ criteria. Although it can be tempting to choose the vendor or specialist that offers the lowest price, this may not always be the best option. Consider whether there will be extra fees for issues that come up after the initial repair is completed. Also, check into whether completed repairs come with a warranty and how long the warranty lasts. Keep in mind that while the price of the service is not necessarily equated with quality, choosing smaller vendors or individual repair specialists will likely provide you with the best value.

Recommendations

Ask peers for recommendations on qualified computer repair providers. If the vendor or specialist is local, visit the location as a potential customer to see how the specialist responds. Assess whether you were treated courteously, whether the technician attempted to listen to your problem, and what repairs the technician recommended.

5 Ridiculous Ways Technology Transforms Your Industry

Technology Transformation

Incredible Ways Technology Has Changed How We Do Business

How has technology transformed your industry? Explore 5 important ways technology has recently changed how we do business, delight customers and grow businesses  

Technology Transformation

It doesn’t matter which industry we’re in. Technology is a must. It makes things faster, safer and better when used right. It can propel our businesses and leave competitors in the dust. But many businesses are simply unaware of what’s out there and just how accessible it is to any size business. Here are five incredible types of technology that are completely reshaping how we do business.

1. Big Data Revolutionizes Data-Driven Decisions

As business leaders, we’ve always made decisions based upon the available data. But more recent advancements in data collection and analysis have made it easier and more cost-effective to gather data and put it to work. We can make smarter decisions about the direction of our companies where we once had to rely solely on gut instinct.

We can enhance customer experiences to not only increase sales but to raise that net promoter score, building trust, loyalty and powerful word-of-mouth.

2. We Reach Customers in More-Effective Ways

87% of purchases now begin online. This doesn’t mean they buy online, just that they found the product or service online.

Digital marketing technology is a business technology that has transformed how we connect with customers. We can now more precisely target audiences to enhance the relevance of our ads to specific customer bases.

Thanks to the pay-per-click model, we don’t pay for advertising that doesn’t work. And thanks to optimization tools we continually improve strategies to find what does work.

Digital marketing allows us to reach customers where they find new products and services through:

  • Search engines
  • Social Media
  • Review Websites
  • Influencers

3. Virtual Reality Gives Employees Real-World Training

From healthcare to aviation to manufacturing, virtual reality (VR) and augmented reality (AR) are helping schools and businesses train employees in very lifelike situations. Employers can help employees become more comfortable in likely scenarios by allowing them to experience it in an artificial environment first. They can learn how candidates may perform at their jobs before sending that job offer to get the best people into important roles.

4. Enhanced Business Continuity Tools Reduce Down-time

From more effective ways to keep business and customer data safe to data backup to re-routing of important functions to remote locations, advancements in technology are making it easier for businesses to both avoid disasters (physical and virtual) and keep moving when disaster strikes.

Developing a strategy, deploying tools effectively and putting a plan into action, of course, take know-how, but those involved in business continuity planning now have a wider range of tools for the business continuity tool belt.

5. Better Technology for Less Cost

It’s not news to anyone that technology gets cheaper the longer it’s in use. And by now many amazing technologies have been around long enough that they’re getting very affordable, even for small business. Yet, many businesses still aren’t taking advantage of them because they don’t know what’s out there.

That’s why it’s important to work with technology experts who can introduce you to technology you’ll find useful to cut costs, enhance productivity, delight customers and more. To learn more about how technology is disrupting every industry, follow our blog.

Quickly Unlock Useful iTunes Store Applications that Are Blocked in Your Country

Unblocking App Store

Unblock Geo-Restricted App Store or iTunes Content in a Few Clicks

Discover how to quickly gain access to geoblocked apps via the App Store or iTunes with a few simple clicks whether you’re on on an iPhone, iPad, Mac or PC.

Unblocking App Store

Apple’s App Store and iTunes apps give you access to thousands of great games, utilities and social connections. But there are thousands more you can never access due to geographic restrictions.

Why Are Certain Apps Blocked?

Location-based restrictions, known as geoblocking, are actions taken by companies or government regulators. They restrict access to content, including App Store apps, based on your location. You can experience these issues on sites such as YouTube or platforms such as Netflix, where certain content is unavailable to certain users, often due to licensing issues or other legal issues.

Geoblocking is usually done by tracking the unique identifiers known as Internet Protocol (IP) addresses. Any request you make to a site or app includes your IP address so the pinged computer knows where to send the requested content. IP addresses are allocated to internet service providers (ISPs) to distribute to their customers and reflect the geographic location of the computer, smartphone or another connected device.

Why Unblock Geoblocked Content?

There are many valid reasons for wanting to access geoblocked content. You may be visiting or living in another country and want to connect with content and functionality unique to your country. Maybe you need to access content that is only available via an app that is restricted at your current location. You might want to compare content presented on different versions of an app.

No matter what the reason, geoblocking can cause frustration for those wanting to access something they can’t connect to. Fortunately, there are some easy ways to unlock this content.

How Do I Unlock Geoblocked Content?

Here’s a step-by-step guide to unlocking iTunes and App Store content in another country. No matter which method you use, be sure to cancel any subscriptions to Apple Music, iTunes Match and other apps associated with your Apple ID.

  • On an iPhone or iPad
    • Open Settings > [Your Username]
    • Click on iTunes & App Store
    • Tap on your Apple ID. Authenticate if asked
    • Click on View Apple ID
    • Select Country/Region
    • Select Change Country/Region
    • Choose a new country, click on Next
    • Accept the Terms and Conditions
    • Enter your payment method
  • On a Mac or PC
    • Open iTunes
    • Click on Account > View My Account
    • Sign in using your Apple ID
    • Press Enter or click on View Account
    • On the Account Information page, click on Change Country or Region
    • Click Agree to the terms and conditions
    • Enter a new payment method
    • Click Continue
  • From your Apple ID profile
    • Log on to your Apple ID account profile
    • Scroll to Account
    • Tap on Country/Region
    • Choose your new country or region. Click Continue when asked to confirm your new selection

Does Unblocking Content Allow Access to All Apps?

The method described above only works for free apps available for iOS devices. If you want to access paid apps, you’ll need to enter a payment method — and billing address – for the country

Switching from one country identity to another on iTunes or the App Store is complex, but can be done, by following these steps:

  • Open App Store > Apple ID
  • Click on Sign Out
  • Open Settings/General
  • Click on Language & Region
  • Select Region
  • Select a new country or region and create a new account by finding an app you want to download in the new country
    • Tap on the app. If a screen pops up that the item is not available, click on Change Store
    • Go to the app listing and tap Get > Install
    • Click Create New Apple ID
    • Select the new country or region and complete the Apple ID creation steps
    • Select None under Billing
  • Switching between stores is now possible by signing out of one iTunes or App Store account and signing back in via another

Accessing content in other countries can be critical for many users. With a few taps, you can open up a world of opportunities.

Communicate Consistently With Customers About Their Technology Needs and Your Value

MSP Customer Communication Leads to Deeper Long-Term Retention

Discover why it’s important that your managed services provider develops a regular communications schedule with each customer and what messages to convey.

MSP Communication

Managed services providers (MSPs) know that customer retention is a critical element of business success.

Communicating with your MSP customers is a must. But knowing how, when and what to communicate makes a difference.

How Frequently Should We Communicate with MSP Customers?

The frequency of communication is as much an art as it is a science. There may be some customers, especially those who are new, in the midst of a major project or in the throes of strategic planning, when more frequent contact and communication is necessary.

Face-to-face communication is the most effective means of communication, allowing for both a better give-and-take and a clearer interpretation of body language.

Ideally, you’ll schedule at least monthly in-person communication with your customers, meeting both with principals and other employees to understand what’s working and what could be improved. This communication, which includes a healthy dose of active listening, helps your customers feel heard, valued and respected, even if it’s an informal conversation over coffee and doughnuts.

What Brings Value to MSP Customer Communications?

Your customers look to you as more than a service provider. You’re also a valued advisor. You want your communications to have several elements that can bring value to your customers and how they perceive their relationship with you. These do not need to be a sales pitch, and usually should not be, but rather opportunities to demonstrate your expertise and insights, including:

  • Identifying solutions before you’re asked. If your client has, for example, recently had several cyberattack attempts that were the result of phishing attempts, you may want to suggest a heightened approach to employee education, including campaigns that test their responses to sample attack emails.
  • Looking forward. You want to provide insights on technology trends, emerging solutions and challenges, whether it’s a new version of software, regulatory changes affecting their business or the sunsetting of an operating system. Providing information that helps the customer consider the possibilities is a compelling way to demonstrate your value. These conversations can often unearth concerns and priorities that previously were not expressed.
  • Find synergies and partners. Look for connections and introductions you can make among your customers. You can also identify opportunities for partnerships or bartering opportunities, such as working with a printing company client to produce signage and business cards in exchange for a discount on provided IT services.

Value-added conversations that help your customers think in new ways are a powerful way of deepening customer relationships.

What Points Are Worth Repeating to MSP Customers?

One of the greatest outcomes of better customer communication is the opportunity to reinforce high-value and valuable services that are already being used or possible. Your communication should regularly reinforce some of the core values of working with a managed services provider. Driving these points home helps to make renewals, upgrades and the purchase of new services much easier.

Those key points are small reminders of why it makes sense for your customers to work with you, including:

  • Cost savings. Produce and walk your customers through how their managed services are reducing costs through improved efficiency, fewer downtime costs, lower operational costs for data centers and reduced internal IT staffing
  • Predictable costs. Customers need to be reminded that a fixed monthly cost for a range of IT services — help desk, vendor management, storage, disaster recovery, cloud hosting and security — means more budget certainty and fewer unanticipated technology expenses.
  • Less downtime. MSPs should tout their reliability and the high levels of uptime for services and systems. While these may be contractually mandated, it’s still an effective reminder of how committed your company is to their business operability levels.
  • Insurance. People and businesses purchase insurance to protect what matters most. That’s one way to frame managed services: insurance for your most critical systems, operations, processes and data.

A strategic approach to customer communications pays major dividends with regular, trusted and valued discussions.

Managed Services SLAs: What Should You Expect to See?

Managed Services SLA

Key Things to Look for in Your Managed Services SLA

When you hire an MSP, you must sign a service level agreement. Here’s how to evaluate your SLA and ensure you’re getting what you expect from this relationship.  

Managed Services SLA

As if choosing the right managed service provider wasn’t enough, it’s also crucial to make sure that the SLA (service level agreement) you develop between your company and your managed service provider is sound and satisfactory.

Below, we’ll go over what you should expect to see within your managed services contract (SLA). We’ll also discuss how you should review this document with your lawyer to ensure you’re getting the proper value out of this relationship and doing what’s best for your business.

What does an SLA set out to do?

The core goal of a service level agreement between a company and the managed service provider they are hiring is this:

To outline the payment structure and service responsibilities of both parties and to specifically define and document exactly what services the MSP will offer, including what hardware and software is covered, daily monitoring services, troubleshooting services in emergency situations, response times, and more.

Of course, all service level agreements will be slightly different. Some will offer more or less information. Certain SLAs will include information about items such as liability protection for the managed services company. Still others will go into detail about expected performance standards.

What should you look for in your managed services SLA?

Your managed service provider will draw up the service level agreement. Ostensibly, this is a service level agreement they use and have used with all of their clients. It will, of course, be modified to fit the parameters and needs of your business and the unique relationship the MSP has with your business.

However, it should follow a general format. When your MSP shows you the service level agreement they have drawn up, you should expect to see the following:

Services Provided by the MSP

This section will outline exactly what services the MSP will be providing to you on a regular basis. This will often be based on the specific level of service that you have agreed to pay for.

For example, if you own a medium-sized business and the MSP you are working with has three levels of service, you may choose the mid-level of service as you don’t need the extent of services offered to larger businesses.

How Problems Are Managed

The overall services your MSP will provide will be based on daily, monthly, quarterly, etc. services. These are systematic tasks that will be undertaken regularly (such as monitoring security or providing software updates).

On the other hand, your SLA also needs to outline how troubleshooting and problems will be handled by your managed service provider. If you have an issue, for example, you’ll need a protocol for managing:

  • Responsibility: What areas of your company’s IT are they (your MSP) managing and monitoring?
  • Emergencies: What constitutes an emergency?
  • Response Time: If and when you report an emergency, what is the minimum timeframe that your managed service provider will respond within?
  • Reporting Method: How do you report an emergency? Will this vary based on the time of day or week? What information do you need to provide?

When Your MSP Is Available

Lastly, your SLA should outline when your MSP will be available on a daily, weekly, and yearly basis. What if you have problems in the evening after business hours? On the weekend? On a holiday? All availability times and any applicable extra charges should be documented.

Going over your SLA with your lawyer

Once you are satisfied with the service level agreement you have been provided with by your MSP, make sure to go over it with your lawyer. They’re on your side and will, therefore, be able to determine if any aspect of the SLA is unfair to you legally or could present potential problems.

Taking your time when reviewing your service level agreement will put your mind at ease and increase the likelihood that you and your managed service provider will enjoy a strong working relationship.

Using Managed IT Services to Save You Money

Managed IT Services

How Using Managed IT Services Saves You Money in the Long Term

Wondering how to make your business’ IT run better without costing more? One popular option to consider is managed IT services companies. 

Managed IT Services

Digitization. Network. Security. Mobile. As the average business sees more and more complexity in their IT requirements, it can become harder and harder to keep up with the necessary changes to protect your business’ interests and sensitive data. But what if the process could be easy without costing an arm and a leg? Managed IT services can provide this level of care, often at the same or even a lower cost than you would see using in-house employees. Here’s a quick look at how managed IT services can help make your business more efficient and effective.

Using Managed IT Services to Save You Money

Let’s start by defining what a managed IT service is and is not. A managed IT service provides you with a range of services. You pay a monthly subscription cost, and in exchange, the service takes care of your IT needs that are covered under those services. These services can include software updates, managed software-as-a-service options, backup services, website management and similar possibilities. Because they are responsible for these IT assets, these assets are carefully managed to provide you with optimum performance, security and efficiency.

Increase team efficiency by reducing downtime.

Well-run IT systems allow your employees to work at their highest levels of efficiency instead of focusing on computer problems and wasting their time updating systems and on hold with a help desk. Wouldn’t you rather have your people focusing on what your company is best at, promoting growth? When there’s a problem with your IT assets under your managed IT service, your employees don’t have to worry about fixing the problem – the managed IT service handles the entire process.

Every week, 140,000 hard drives fail. An estimated 44% of companies believe that an hour of downtime costs them about $10,000. Instead of having your companies having to stop their work and deal with distractions caused by an IT failure, they can simply continue on another device while the managed IT service takes care of the problem.

Enjoy peace of mind with better network and data security

Every day, we hear about another company that has had its data exposed through a security breach. In fact, in the first four months of 2018, over 260 million records containing sensitive data were exposed. You don’t want your company to be the source of the next big data breach, losing your company’s credibility and trustworthiness in the market, do you?

When you work with a managed IT service, their primary focus is making sure that your IT assets are current on all security patches, updates and anti-virus software, not the rest of the activities that your company undertakes. That allows you to focus on building your business, rather than about whether you’ll be one of the 60% of companies that go out of business within six months of a major data disaster.

Lower your company’s overall IT costs.

Though it seems counterintuitive that hiring out your company’s IT needs would save your business money, it’s actually been proven time and again. If you don’t hire a professional into your company, thinking it’s an unnecessary expense for a small business, then you’ll have employees wasting time trying to troubleshoot their own computer issues or waiting on hold for help desk personnel. Even if you do hire in a professional to handle your in-house work, how will they spend their time if there isn’t enough work to keep them occupied?

For these reasons, businesses typically find that the expense of a managed IT service is lower than that of trying to manage their own IT assets in-house. Because the managed service is only focused on the IT costs of your company and is focused on improving their own efficiency, these companies are focused on providing you with the most efficient service possible. They’re able to share the cost of education, new technology and equipment across a number of clients, reducing the cost.

As you can see, working with a well-run managed IT service can save your company time, money and potential risk. Are you ready to consider the options that are available to you? We offer a range of services, either in a package form or a la carte, should you only want help with a couple of areas. Please feel free to reach out today to discover how we can help your business get ahead through solid managed IT service solutions.

4 Ways IT Outsourcing Helps Your Business

IT Consultants

Do You Know the 4 Ways IT Outsourcing Improves Business Success?

Many small and mid-sized companies underestimate the drawbacks of not having top-tier IT professionals in place. These 4 benefits highlight the need for change.  

IT Consultants

Are a business decision-maker wondering about when the best time to outsource your IT needs? It was yesterday, and you are already late to enjoy the benefits of working with a third-party tech outfit that specializes in IT managed services.

It’s not uncommon for small and mid-sized companies to operate under the assumption that modest IT needs do not warrant creating a budget line-item on their behalf. Some designate an in-house person with seemingly good computer skills to run virus scans and update applications. Other outfits hire a single technology person to handle the responsibility of overseeing their entire network. Both of these policies are inherently flawed for a variety of reasons. After reviewing the following 4 ways IT outsourcing helps your business, you may gain clarity as to why working with a third-party expert is in your best interest.

1: Removes Peripheral Distractions from Profitable Goal Achievement

As upstart organizations begin to grow into mid-level outfits, the visionaries that propelled their success forward are increasingly beset by issues that detract from primary goals. Budget management, contract negotiations, and supply chains are top-tier items that further a company’s profit-enhancing goals. Tackling these items tends to be a good use of time and energy. If industry leaders are also tasked with maintaining and repairing the tools of the trade, essential issues cannot enjoy the laser focus they deserve.

When an organization shuffles computer and network duties to an employee or even a designated in-house tech person, network problems become part of routine oversight. An experienced third-party managed services provider takes proactive measures to maintain and repair your devices and network without you lifting a finger. Your vision drives the organization. That’s why it’s crucial to all of the key stakeholders involved that IT distractions are a non-factor.

2: Improves Network Efficiency and Productivity

Imagine traveling the road of handing off-network duties to an untrained employee or a designated tech person. Now imagine they call in sick during a critical business productivity cycle. Imagine further, they take a two-week vacation. What happens when your network starts to suffer glitches or goes dark altogether? The answer is simple: You lose revenue.

The reality of owning or operating a business in the technology age is that networks never sleep, they don’t call in sick, and they don’t go on vacation. Maximum productivity and efficiency require organizations to have 24-7 managed IT services in place. When you negotiate an ongoing services agreement with an experienced IT contractor, they can conduct remote updates, scans, and effect problem solving anytime your network runs amok. But that will happen a lot less frequently because high-level maintenance is usually part of the outsourcing package. Experienced IT experts deliver the laser focus to systems that help make your organization successful.

3: Reduces Risk of Cyber Threats and Financial Losses

According to reports, more than 317 million pieces of malware were created in 2018 alone. To put that staggering number into perspective, nearly 100 infectious threats were developed daily. Now add that business risk to the fact that companies suffered financial losses above $600 billion in 2018 and that figure upticked by $100 billion from 2014.

Compounding the genuine risk of doing business with technology is that too many small and mid-sized organizations incorrectly assume that cybersecurity breaches are almost exclusively targeted at large corporations with vast assets. The common misconception may be attributed to heavy media coverage of the massive violations suffered by household-name corporations.

While billion-dollar cybertheft makes splashy headlines, the overwhelming majority of cybersecurity thieves targets small and mid-sized outfits. Hackers, who may be sitting in an internet café halfway around the world, search for subpar network defenses and attack. In plain terms, you are the low-hanging fruit ripe for the plucking.

Outsourcing IT security to a third-party provider improves your cyber defenses from among the weakest links to the strong. Having the latest anti-virus, anti-malware, and next-generation cybersecurity protections in place quietly takes you off hacker hit lists. If these nefarious computer thieves are anything, it’s lazy. They’ll move on from your network and attack someone less secure.

4: Keeps Technology on Cutting Edge

An effective business network enhances employee engagement and productivity. If that sounds like a pie-in-the-sky idea about working on computers, consider the alternative.

When emails are slow to download, or that tedious “buffering” icon spins around, employees tend to disengage from work-related tasks. One moment they are plugging along on your company desktop, the next they are checking text messages, and social media posts on their phone. When that happens, employee engagement and productivity is not diminished — it’s non-existent. It may be even more unsettling to know that experts say that it can take more than 20 minutes to get back on track after task disruption. Sadly, that unnecessary loss of productivity could have been avoided by outsourcing your IT needs to a professional.

Ready for Disaster? Tips for Creating a Smart Business Continuity Plan

Business Planning

Mitigate Disaster with a Comprehensive Business Continuity Plan

When you create a detailed business continuity plan, you can keep disaster from disrupting your operations. See how to get started here.  

Business Planning

When disaster strikes, disruptions to your operations could negatively impact your construction projects, pushing them past the deadline and over budget. And it is not just natural disasters you have to worry about, either.

Everything from serious IT problems to the loss of important team members has the potential to wipe out your operations. That is, unless you have a smart business continuity plan in place. With this plan, you can keep your operations moving along like normal, helping ensure the success of all your construction projects.

Importance of Having a Business Continuity Plan

In optimal conditions, there’s no doubt everything runs like clockwork, as your team works hard to complete their individual tasks. If anyone fails to come through, however, everything could grind to a halt. Furthermore, without writing it out, only a few in your company may know just what everyone should be working on and how it all comes together.

Therefore, you need a business continuity plan just in case serious disruptions leave you without certain team members, equipment, or workspaces. In many ways, this plan is a big-picture overview of everything that goes on at your construction firm. It also identifies all the workarounds you can use when faced with disruptions caused by different disaster scenarios.

Above all, your plan should detail who is in charge of each department in the absence of key players and all the ways they can keep moving forward in their daily duties. With that approach, you can keep major disruptions from throwing your workforce off track or preventing them from completing their tasks.

How to Create a Continuity Plan for Your Business

Without knowing what is on the horizon, there is really no time to waste in creating your business continuity plan. Thankfully, you can easily approach this process by using the following steps.

Take a Complete Inventory of Your Company

Taking inventory of your workforce, contacts, and equipment is the very first thing you must do to create your plan. You will likely need to take a big step back from your construction company to complete this step.

To start, create a list of all your employees, noting the major players in each department. Add their contact information in full, so you can find how to reach out at a glance. Then, create similar records of your material suppliers, clients, and other important contacts.

Next, you can move onto creating a complete inventory of all the equipment used on each of your job sites. Make sure to include their make, model, and serial numbers, so you can find parts or file claims as needed to keep things moving along. In addition, note any local parts suppliers, repair techs, and equipment dealers for those brands to complete your log.

Outline Existing Processes and Highlight Critical Areas

With the completion of the inventory step, you will need to look at your operations. Go from department to department, look at the duties of each employee and how they support other departments. Along the way, busy yourself with creating flowcharts for all the distinct processes used to run your construction company.

Throughout this process, identify your key operations and the major players you depend on to get the work done. Then, see who can fill in if those individuals cannot make it work. Also, add ways employees can workaround specific disruptions and continue to fulfill their core duties.

Identify Temporary Workstations and Keep Them Updated

If your core employees cannot get to their normal workstations, everything should not grind to a halt. But it will unless you have already identified temporary workstations and made the effort to keep them updated.

The workstations should have all the equipment and software normally used by the team and be completely ready for their use. So, create an update schedule and make sure the temporary workstations are included whenever you complete a major equipment or software upgrade. Furthermore, ensure your employees know about the existence of these workstations and how to access them.

Create Your Plan for Maintaining Critical Operations

With your understanding of your core operations, you can create a plan for each of your employees, helping them mitigate the effects of the disaster. Working across all departments, you will need to indicate who is responsible for getting each system back online and up to their normal operating levels. They should have a clear direction on the steps to take and the tools they will need to complete the assigned tasks.

Your plan should cover not only the construction tasks you are responsible for in that moment, but also all the administrative ones. You need to let your payroll department know how to proceed, for example, to ensure they can continue to process payments for all your employees.

Once you are finished creating your business continuity plan, store the main copy in a secure location and provide each department with their own copies.

Don’t Wait — Create Your Business Continuity Plan Today

So, now that you know what to do, there’s really no reason to wait. Start building your business continuity plan today to protect your operations from disaster. Otherwise, your employees could be left without the knowledge needed to keep your business afloat until everything returns to normal.