Why Managed Detection and Response is a Valuable Tool for Small to Medium Businesses

Managed Detection

Managed Detection and Response could be the solution businesses are looking for in a world where cybercrime is on the rise and security experts are hard to find.  

Managed Detection

Cybersecurity is becoming much more than just a buzz word as cyberattacks on businesses increase and companies face the challenge of finding skilled cybersecurity professionals. By 2022, there could potentially be as many as 1.8 million unfilled cybersecurity jobs, a pain point for many small to medium businesses.

While cybercrime continues to threaten these very businesses, many are wondering if there is a solution to these challenges. How does a company protect significant amounts of data with limited IT and security staff? The answer comes in the form of specialized teams of security and threat analysts, or Managed Detection and Response.

Managed Detection and Response (MDR)

Similar to other Managed Service Providers, companies that specialize in MDR work to provide cybersecurity support to companies that are either lacking skills or time to manage security. What makes Managed Detection and Response unique is its comprehensive approach to dealing with threats.

MDR requires both technology and human analysis to effectively and proactively detect, remediate, and eventually eliminate cyber threats. Where other providers offer an overall software and hardware-based alert system, they are often limited in their ability to respond to, research, and diagnose the number of alerts that happen daily.

With managed detection and response, analysts sift through alerts to determine if they require action. When a response is required, they offer immediate support in resolving the issue and determining its source so that a threat of that type is less likely to occur again.

MDR also takes a proactive approach to threat detection—also called threat hunting—that helps companies determine the overall state of their cybersecurity measures. Specialized analysts are able to research why or how a threat is occurring, resulting in a more comprehensive solution. This same skill set allows them to see beyond the individual incident and understand the greater need behind your network, server, and endpoint data protection.

Improving Your Cybersecurity Defenses

While cyberattacks on big companies dominate the news headlines, it is small to medium businesses that are facing the majority of threats—and they are doing it unprepared. At least 43% of cyberattacks are directed at small businesses, but very few are prepared to deal with the onslaught. On average, these attacks cost businesses $200,000, which is more than many of them can handle.

Managed Security Services provide necessary firewall and perimeter protection for your network, and prove to be helpful in providing alerts when anomalies arise. But the amount of protection most companies need can only come in the form of a specialized and highly trained in-house security team or an MDR.

As cybercrime continues to increase, protecting more than just your company’s network perimeter will be key to improving your cybersecurity defenses. Finding and outsourcing your security needs to Managed Detection and Response could be the best way forward in a world where cybersecurity is an essential part of your company’s future.

How to Hire Qualified Computer Specialists

Computer Repair

Need to Hire a Computer Repair Specialist? 5 Criteria to Consider

Are You Ready to Hire a Computer Repair Specialist? Read about the 5 Criteria You Need to Evaluate to Avoid Hiring the Wrong Person and Costly Mistakes  

Computer Repair

Computer use in the U.S. has grown exponentially in the last decade. Over 15 million computer devices were shipped out to users per year in 2003, according to industry data. That amount rose to an astonishing 65 million per quarter in 2015. With that many devices in consumers’ hands, computer repair specialists are a must for personal and enterprise users when something goes wrong. However, when it comes time to decide who to hire, knowing what criteria to look for can mean the difference between a mediocre and an excellent result.

Experience Levels

When deciding to hire a computer repair specialist or vendor, ask about the length and type of experience the specialist has. A specialist that has years of experience with the types of devices your organization has is ideal. If hiring a specialist from a local or national vendor, ask how employees or contractors are selected. Some vendors, for example, will only hire contractors that have successfully completed various industry certifications.

Education and Training

Hiring specialists that possess a formal degree in computer science or information systems can help improve the quality of service you receive. Industry certifications specific to general computer repair and troubleshooting, Apple, and Microsoft devices can also help. Specialists that keep up to date with industry trends and changes through continuing education courses is another good sign you will receive excellent service. Yet, industry certifications and degrees alone are not as important as years on the job and skills.

Device Types

Take a look at what types of devices your organization has and what devices require ongoing or periodic support. Some repair technicians will be highly specialized in certain types of devices, such as tablets or desktops. Repair specialists may only work on specific brands like Apple or Dell. Another important consideration is determining which repairs and devices can be supported internally versus externally. Simple repairs like replacing or upgrading RAM might be able to be completed by your internal IT department, depending upon the device brand and type. Other repairs like replacing a motherboard could be more complicated and require the device to be shipped into a vendor’s depot or replaced with a similar unit.

Cost

The cost of hiring a qualified computer repair specialist is usually at the top of most organizations’ criteria. Although it can be tempting to choose the vendor or specialist that offers the lowest price, this may not always be the best option. Consider whether there will be extra fees for issues that come up after the initial repair is completed. Also, check into whether completed repairs come with a warranty and how long the warranty lasts. Keep in mind that while the price of the service is not necessarily equated with quality, choosing smaller vendors or individual repair specialists will likely provide you with the best value.

Recommendations

Ask peers for recommendations on qualified computer repair providers. If the vendor or specialist is local, visit the location as a potential customer to see how the specialist responds. Assess whether you were treated courteously, whether the technician attempted to listen to your problem, and what repairs the technician recommended.

Downtime Is Extremely Expensive – Can You Actually Afford It?

Computer Network Downtime

Downtime is bad for business.

Whether you agree or not, it’s a fact – just a couple years ago, small businesses with up to 50 million in annual revenue reported that just a single hour of downtime cost them $8,600.

Computer Network Downtime

Why Does Downtime Cost So Much?

The main cost of downtime is not the fix itself, it’s the halt in your business’ productivity. If an IT-related or natural disaster occurs and takes critical systems offline, employees will be unable to complete their tasks, yet your normal business expenses will carry on.

During that time, you incur all the expenses of running a business without the revenue you would usually generate. Even if downtime does not grind everything to a halt, some of your staff will have to divert themselves from their normal work to mitigate the problem – again reducing productivity. Furthermore, while your systems are down, you can’t deliver services or sell products to current and potential new clients.

Not all of the costs associated with downtime have a tangible price tag. The trust of your clients and the reputation of your company are invaluable assets that can erode with prolonged or frequent downtime issues. A diminished reputation can negatively affect your future business opportunities.

Some downtime is inevitable, but much of it can be prevented and mitigated.

What Are The Primary Causes Of Downtime?

  • Power Outage: If your power source fails, that can lead to a long list of complications like servers going down and lost, unsaved data.
  • Cybercrime: Cybercrime has increased in recent years and is still on the rise. All it takes is one employee opening a malicious attachment and your business data could be held hostage.
  • Human Error: Accidentally unplugging key equipment, overloading the system, and improper installations can all cause downtime, but maintaining certain policies and procedures can cut down on human error.
  • Natural Disasters: Hurricanes, tornadoes, floods, and earthquakes happen. Having a plan for getting back to business if the unthinkable happens is the fastest way to recover.

What’s The Best Way To Prevent Downtime?

…by stopping it in the first place.

The best way to approach downtime prevention is proactively – you need to keep an eye out for system issues that can spiral into total stoppages. You need to implement backup technologies and best practices to prevent outages. You need to enhance your cybersecurity to protect against cybercrime.

Unfortunately, that’s a lot for you to handle on your own, especially when have other work to see to. That’s why a managed IT services company can be so helpful. They’ll provide 24/7 active monitoring of your systems, business continuity best practices and cybersecurity services that will keep costly downtime at a minimum.

 

5 Ridiculous Ways Technology Transforms Your Industry

Technology Transformation

Incredible Ways Technology Has Changed How We Do Business

How has technology transformed your industry? Explore 5 important ways technology has recently changed how we do business, delight customers and grow businesses  

Technology Transformation

It doesn’t matter which industry we’re in. Technology is a must. It makes things faster, safer and better when used right. It can propel our businesses and leave competitors in the dust. But many businesses are simply unaware of what’s out there and just how accessible it is to any size business. Here are five incredible types of technology that are completely reshaping how we do business.

1. Big Data Revolutionizes Data-Driven Decisions

As business leaders, we’ve always made decisions based upon the available data. But more recent advancements in data collection and analysis have made it easier and more cost-effective to gather data and put it to work. We can make smarter decisions about the direction of our companies where we once had to rely solely on gut instinct.

We can enhance customer experiences to not only increase sales but to raise that net promoter score, building trust, loyalty and powerful word-of-mouth.

2. We Reach Customers in More-Effective Ways

87% of purchases now begin online. This doesn’t mean they buy online, just that they found the product or service online.

Digital marketing technology is a business technology that has transformed how we connect with customers. We can now more precisely target audiences to enhance the relevance of our ads to specific customer bases.

Thanks to the pay-per-click model, we don’t pay for advertising that doesn’t work. And thanks to optimization tools we continually improve strategies to find what does work.

Digital marketing allows us to reach customers where they find new products and services through:

  • Search engines
  • Social Media
  • Review Websites
  • Influencers

3. Virtual Reality Gives Employees Real-World Training

From healthcare to aviation to manufacturing, virtual reality (VR) and augmented reality (AR) are helping schools and businesses train employees in very lifelike situations. Employers can help employees become more comfortable in likely scenarios by allowing them to experience it in an artificial environment first. They can learn how candidates may perform at their jobs before sending that job offer to get the best people into important roles.

4. Enhanced Business Continuity Tools Reduce Down-time

From more effective ways to keep business and customer data safe to data backup to re-routing of important functions to remote locations, advancements in technology are making it easier for businesses to both avoid disasters (physical and virtual) and keep moving when disaster strikes.

Developing a strategy, deploying tools effectively and putting a plan into action, of course, take know-how, but those involved in business continuity planning now have a wider range of tools for the business continuity tool belt.

5. Better Technology for Less Cost

It’s not news to anyone that technology gets cheaper the longer it’s in use. And by now many amazing technologies have been around long enough that they’re getting very affordable, even for small business. Yet, many businesses still aren’t taking advantage of them because they don’t know what’s out there.

That’s why it’s important to work with technology experts who can introduce you to technology you’ll find useful to cut costs, enhance productivity, delight customers and more. To learn more about how technology is disrupting every industry, follow our blog.

Quickly Unlock Useful iTunes Store Applications that Are Blocked in Your Country

Unblocking App Store

Unblock Geo-Restricted App Store or iTunes Content in a Few Clicks

Discover how to quickly gain access to geoblocked apps via the App Store or iTunes with a few simple clicks whether you’re on on an iPhone, iPad, Mac or PC.

Unblocking App Store

Apple’s App Store and iTunes apps give you access to thousands of great games, utilities and social connections. But there are thousands more you can never access due to geographic restrictions.

Why Are Certain Apps Blocked?

Location-based restrictions, known as geoblocking, are actions taken by companies or government regulators. They restrict access to content, including App Store apps, based on your location. You can experience these issues on sites such as YouTube or platforms such as Netflix, where certain content is unavailable to certain users, often due to licensing issues or other legal issues.

Geoblocking is usually done by tracking the unique identifiers known as Internet Protocol (IP) addresses. Any request you make to a site or app includes your IP address so the pinged computer knows where to send the requested content. IP addresses are allocated to internet service providers (ISPs) to distribute to their customers and reflect the geographic location of the computer, smartphone or another connected device.

Why Unblock Geoblocked Content?

There are many valid reasons for wanting to access geoblocked content. You may be visiting or living in another country and want to connect with content and functionality unique to your country. Maybe you need to access content that is only available via an app that is restricted at your current location. You might want to compare content presented on different versions of an app.

No matter what the reason, geoblocking can cause frustration for those wanting to access something they can’t connect to. Fortunately, there are some easy ways to unlock this content.

How Do I Unlock Geoblocked Content?

Here’s a step-by-step guide to unlocking iTunes and App Store content in another country. No matter which method you use, be sure to cancel any subscriptions to Apple Music, iTunes Match and other apps associated with your Apple ID.

  • On an iPhone or iPad
    • Open Settings > [Your Username]
    • Click on iTunes & App Store
    • Tap on your Apple ID. Authenticate if asked
    • Click on View Apple ID
    • Select Country/Region
    • Select Change Country/Region
    • Choose a new country, click on Next
    • Accept the Terms and Conditions
    • Enter your payment method
  • On a Mac or PC
    • Open iTunes
    • Click on Account > View My Account
    • Sign in using your Apple ID
    • Press Enter or click on View Account
    • On the Account Information page, click on Change Country or Region
    • Click Agree to the terms and conditions
    • Enter a new payment method
    • Click Continue
  • From your Apple ID profile
    • Log on to your Apple ID account profile
    • Scroll to Account
    • Tap on Country/Region
    • Choose your new country or region. Click Continue when asked to confirm your new selection

Does Unblocking Content Allow Access to All Apps?

The method described above only works for free apps available for iOS devices. If you want to access paid apps, you’ll need to enter a payment method — and billing address – for the country

Switching from one country identity to another on iTunes or the App Store is complex, but can be done, by following these steps:

  • Open App Store > Apple ID
  • Click on Sign Out
  • Open Settings/General
  • Click on Language & Region
  • Select Region
  • Select a new country or region and create a new account by finding an app you want to download in the new country
    • Tap on the app. If a screen pops up that the item is not available, click on Change Store
    • Go to the app listing and tap Get > Install
    • Click Create New Apple ID
    • Select the new country or region and complete the Apple ID creation steps
    • Select None under Billing
  • Switching between stores is now possible by signing out of one iTunes or App Store account and signing back in via another

Accessing content in other countries can be critical for many users. With a few taps, you can open up a world of opportunities.

Communicate Consistently With Customers About Their Technology Needs and Your Value

MSP Customer Communication Leads to Deeper Long-Term Retention

Discover why it’s important that your managed services provider develops a regular communications schedule with each customer and what messages to convey.

MSP Communication

Managed services providers (MSPs) know that customer retention is a critical element of business success.

Communicating with your MSP customers is a must. But knowing how, when and what to communicate makes a difference.

How Frequently Should We Communicate with MSP Customers?

The frequency of communication is as much an art as it is a science. There may be some customers, especially those who are new, in the midst of a major project or in the throes of strategic planning, when more frequent contact and communication is necessary.

Face-to-face communication is the most effective means of communication, allowing for both a better give-and-take and a clearer interpretation of body language.

Ideally, you’ll schedule at least monthly in-person communication with your customers, meeting both with principals and other employees to understand what’s working and what could be improved. This communication, which includes a healthy dose of active listening, helps your customers feel heard, valued and respected, even if it’s an informal conversation over coffee and doughnuts.

What Brings Value to MSP Customer Communications?

Your customers look to you as more than a service provider. You’re also a valued advisor. You want your communications to have several elements that can bring value to your customers and how they perceive their relationship with you. These do not need to be a sales pitch, and usually should not be, but rather opportunities to demonstrate your expertise and insights, including:

  • Identifying solutions before you’re asked. If your client has, for example, recently had several cyberattack attempts that were the result of phishing attempts, you may want to suggest a heightened approach to employee education, including campaigns that test their responses to sample attack emails.
  • Looking forward. You want to provide insights on technology trends, emerging solutions and challenges, whether it’s a new version of software, regulatory changes affecting their business or the sunsetting of an operating system. Providing information that helps the customer consider the possibilities is a compelling way to demonstrate your value. These conversations can often unearth concerns and priorities that previously were not expressed.
  • Find synergies and partners. Look for connections and introductions you can make among your customers. You can also identify opportunities for partnerships or bartering opportunities, such as working with a printing company client to produce signage and business cards in exchange for a discount on provided IT services.

Value-added conversations that help your customers think in new ways are a powerful way of deepening customer relationships.

What Points Are Worth Repeating to MSP Customers?

One of the greatest outcomes of better customer communication is the opportunity to reinforce high-value and valuable services that are already being used or possible. Your communication should regularly reinforce some of the core values of working with a managed services provider. Driving these points home helps to make renewals, upgrades and the purchase of new services much easier.

Those key points are small reminders of why it makes sense for your customers to work with you, including:

  • Cost savings. Produce and walk your customers through how their managed services are reducing costs through improved efficiency, fewer downtime costs, lower operational costs for data centers and reduced internal IT staffing
  • Predictable costs. Customers need to be reminded that a fixed monthly cost for a range of IT services — help desk, vendor management, storage, disaster recovery, cloud hosting and security — means more budget certainty and fewer unanticipated technology expenses.
  • Less downtime. MSPs should tout their reliability and the high levels of uptime for services and systems. While these may be contractually mandated, it’s still an effective reminder of how committed your company is to their business operability levels.
  • Insurance. People and businesses purchase insurance to protect what matters most. That’s one way to frame managed services: insurance for your most critical systems, operations, processes and data.

A strategic approach to customer communications pays major dividends with regular, trusted and valued discussions.

Can I Use Windows 7 After January 14, 2020 or Do I Have to Upgrade to Windows 10?

Windows 10 Upgrade Questions

Can I Use Windows 7 After January 14, 2020 or Do I Have to Upgrade to Windows 10?

If you’re still running Microsoft’s Windows 7 on your computer, maybe it’s time to upgrade to Windows 10. After January 14, 2020, Windows 7 won’t be supported.  

Windows 10 Upgrade Questions

If you are using Windows 7 on your computer, you need to be aware that after January 14, 2020, Microsoft won’t release any additional updates or support for Windows 7. Even though Windows 10 has been available for about four years, Windows 7 (which was originally released on October 22, 2009), is still running on millions of computers worldwide. Since all of the Windows 7 support will end on the deadline of January 14, Windows 7 OS has been displaying ”end of support” notifications. If you’re receiving these notifications, that means your computer is still running Windows 7. Many current Windows 7 users wonder if they can still use Windows after January 14, and what will happen to Windows 7 after that date. To help decide what to do, here is a list of FAQs and answers.

Can I still use Windows 7 after January 14, 2020?

Yes, you can continue using Windows 7 after January 14, 2020. Windows 7 will continue to run as it is today. However, you should upgrade to Windows 10 before January 14, 2020, because Microsoft will be discontinuing all technical support, software updates, security updates, and any other fixes after that date. Your computer will become less secure without any updates the longer you go without them.

What will happen to Windows 7 after January 14, 2020?

Nothing will happen to Windows 7. But one of the problems that will happen is, without regular updates, Windows 7 will become vulnerable to security risks, viruses, hacking, and malware without any support. You may continue to get “end of support” notifications on your Windows 7 home screen after January 14. However, anyone still running Windows 7 Professional and/or Enterprise editions can purchase extended security updates through January 2023.

Can I reinstall and activate Windows 7 after 2020?

Yes. You should be able to install or reinstall, then activate Windows 7 after January 14, 2020. However, you won’t get any updates via Windows Update, and Microsoft will no longer offer any kind of support to Windows 7.

Can I upgrade Windows 7 to Windows 10 without losing programs and data?

Most programs and data should be transferrable to Windows 10, but you should back up your computer or network before you upgrade in case any problems crop up.

Does my current PC’s hardware support Windows 10?

If your computer is running Windows 7, it should be able to run Windows 10. In other words, the minimum requirement for both Windows 7 and Windows 10 are the same. It’s recommended that you use the official Media Creation Tool to upgrade, because it will scan your computer for any compatibility issues before you upgrade.

Is Windows 10 better than Windows 7?

Yes. Windows 10 is a better operating system than Windows 7. And, Windows 7 is 10 years old, and can’t give your computer the security level needed now.

Can I try Windows 10 before buying it?

Yes. You can follow the instructions to download the Windows ISO file guide to the most recent version of Windows 10. It will tell you how to prepare a bootable USB of Windows 10, and then you can install in alongside Windows 10 to try it out.

How do I upgrade from Windows 7 to Windows 10?

The process of upgrading from Windows 7 to Windows 10 is easy to follow when you go through the steps outlined for the official Media Creation Tool. And most importantly, backup your computer BEFORE you download Windows 10.

Who Wants to Become Part of an Elite Group of Business Executives?

Elite Business Group

Who wants to move past being a typical company with lackluster cybersecurity measures that WILL eventually lead to a data breach?

Elite Business Group

Welcome to the progressive group of business executives who take their reputation, their customers, and ultimately, their livelihood seriously. At this point in time, only 32% of executive board members are briefed on their company’s cybersecurity on a quarterly basis. What difference does their involvement make? Studies show 70% of breaches result from people and process failures within the company. This 32% of executive board members account for a unique group of people who want their business to thrive. They don’t settle for lackluster cybersecurity measures that will be their downfall.

And now we welcome you to join them…

Your internal information technology person or team will certainly thank you for advocating for more when it comes to cybersecurity. Why? Because they know the risks. Sophos found that the average cost of a ransomware attack on businesses is $133,000. Investing in cybersecurity now can save you hundreds of thousands later on.

{company} will help you reach a level of advanced cybersecurity wherein you can rest assured knowing you’re at a low risk for becoming yet another victim of an attack. If you are seriously motivated to become part of an elite group of business owners, you will be glad to hear that we’re able to make sure:

  1. Your board of directors is fully involved in all of your cybersecurity efforts
  2. Your entire staff (everyone on your payroll) is aware of proper policies and procedures
  3. Your complete infrastructure is protected with the right cybersecurity solutions

These 3 simple factors are absolutely crucial to setting you apart from the majority of companies with lackluster cybersecurity measures.

Our offering is based on more than simply implementing the right cybersecurity controls controls, but on helping a select group of business executives set themselves apart from the rest.

We are well-aware that this offering is not something every business executive will respond to, but the ones who do will learn the behaviors, strategies, and policies necessary to persevere for years to come.

Cybersecurity Ventures found that another organization will fall for a ransomware attack every 14 seconds. We looked at the average cost of those ransomware attacks above: $133,000. For many, this is a hard cost to bounce back from. Our team will help you learn the behaviors, strategies, and policies necessary to persevere for years to come. You’ll stay safe from:

● Malware

● DNS attacks

● Email scams and phishing

● Spyware

● Viruses

● Data leaks

● Ransomware

● Internal threats

What makes us the right choice to help you achieve all of this? Since 1988, we’ve been combining all of our expertise, experience, and different perspectives with the information we’ve gathered working with a multitude of companies to create an offering that works. We’re backed by:

  • Multiple industry awards, including MSP501, the Inc. 5000, the CRN MSP 500, and more.
  • Multiple industry certifications, including Microsoft, HP, VMware, EMC, Fortinet, and more.

So what do you need to do?

If you’re ready to become part of an elite group of business executives, call me right away at {phone} or send me an email at {email} to talk about our offering. The behaviors, strategies, and policies necessary to persevere for years to come are YOURS if you’ll take them.

P.S.

If you’re not ready to become part of an elite group of business executives, at least take advantage of our FREE dark web monitoring – available only to the next 14 companies that request it.

This is a HUGE opportunity to find out what sensitive data of yours might be lurking on the dark web:

  • Leaked data from employees
  • Financial information
  • Trademark and copyright infringements
  • And more

Call {phone} or email us at {email} to claim your FREE dark web monitoring before we run out of availability.

 

5G Networks Present Need for Improved Security

5G Networks

The Security Risks Are Real with Coming Rollout of 5G Networks

Discover what the arrival of ultra-fast 5G networks means for cybersecurity, driven by the significant number of devices that will be connected to each network.

5G Networks

As ultrafast 5G networks emerge, so too do potential cybersecurity threats. For security experts, the unknowns make predictions for what risks to address more challenging

What is 5G?

5G is a new approach to wireless connectivity. It features speeds 20 to 100 times faster than the existing fastest speeds on 4G long-term evolution (LTE) networks. 5G (which stands for the fifth generation of wireless technology to be available in the United States and worldwide) networks also will support larger numbers of wireless devices.

Given the proliferation of connected devices (the Internet of Things), the ability to connect more objects without affecting performance is a significant benefit.

How Does 5G Technology Differ from Previous Network Solutions?

5G delivers faster speeds and lower latency due to fundamental changes in the network structure. Among the key changes are:

  • Use of higher radio frequencies than 4G, allowing for more data to be transmitted at faster speeds
  • A new technology, Massive MIMO (multiple input multiple output) that uses targeted beams that follow a connected user around a cell site, providing better capacity, coverage and speed. Massive MIMO acts like a spotlight, directing the technology in a specific direction, as opposed to existing 4G tower technology that’s more like a floodlight, firing data in all directions, wasting power and energy.

What Are the New Cyberthreats?

With any new technology comes the new potential of attacks and intrusions. With 5G, more devices can be connected at once, more data is flowing, and data exchange happens at a far more rapid pace. Here are some of the main challenges that come with the new wireless protocol.

  • More Devices Means Lack of Scalability. Today, companies that have large numbers of connected devices on their networks find it difficult to manage and secure these objects. As those businesses adopt 5G, they may be managing hundreds if not tens of thousands of devices. The challenges of scalability of security solutions will only magnify.
  • New Risks Will Emerge. Today, most cybersecurity solutions focus on traditional connected devices — desktop computers, servers, smartphone and other mobile devices. 5G increases the opportunity to connect more types of objects. With each newly connected object comes an increased network threat, another possibility for hackers to expose a security flaw in a device that’s not updated or fully protected.

    5G also encourages more businesses to invest in connected devices as part of their business operations. That means a growing number of new devices, interfaces and technologies.

    Consider the potential number of smart devices in your home — refrigerator, coffee machine, washing machine, doorbell, television, digital assistant and security system are all connected and potential targets.

  • More Privacy Issues. More entities are passing laws and regulations that govern how data can be stored, transmitted and used. That means organizations using 5G will need to comply with multiple regulatory hurdles related to information collected by, stored on and used by connected devices.
  • Unknown Capabilities. Today’s network security systems and processes are constructed to monitor traffic and identify potential threats based on activity and data, all in real time. Doing so allows them to detect and contain suspect activity quickly. The solutions are designed to work with the existing bandwidth speeds and restrictions. With the higher capacity and speeds of 5G, that model may go out the window. New protocols are necessary for encryption, monitoring and prevention, which may mean existing firewalls may no longer work with 5G.

    Yet with few 5G networks operational, there is little to baseline for testing or assessment. Hardware will likely need to be upgraded, processes changed and new guidelines developed and implemented.

  • Integration and Automation. Today’s solutions can operate independently of other systems, but the impending 5G revolution means integration and automation will need to become part of future solutions. Security solutions will need to connect to the entire IT operation and data will need to be synchronized throughout multiple security layers.

What Can the Security Profession, Carriers and Businesses Do to Prepare for 5G Security Needs?

The solution to 5G security challenges will be multilayered and the responsibility of multiple parties. Among the key changes necessary are:

  • Carriers will need to extend firewall protection to cover new distributed networks of connected devices
  • Improved authentication and management of devices
  • Self-updating, self-reporting, self-hardening and self-healing devices will need to become the norm
  • Access and discoverability protocols will need to be built through multiple layers

The benefits of 5G are significant. With the right security programs and solutions in place, it’s likely to be a big leap forward in connectivity.

MSP Vs. In-House: The Pros and Cons

Managed Service Providers

What Are the Pros and Cons of an MSP Vs. In-House IT Services?

Many businesses struggle with how to choose an IT services team. Should you hire in-house or go with an MSP? Learn the pros and cons of each option here.

Managed Service Providers

When it comes to IT services — from daily maintenance and cybersecurity, to new installations and troubleshooting — which is better: Hiring an outside managed services provider (MSP) or employing an in-house IT specialist or team?

This question is not a new one. It’s dealt with in many other arenas where outsourcing a specific task is possible — for example: Marketing, bookkeeping, janitorial services, catering, etc.

Part of making a final decision on matters like these is weighing the pros and cons. If your business is considering the hire of an MSP versus the hire of an in-house IT specialist (or team of specialists), consider the following pros and cons to each option below.

In-House IT: Pros and Cons

Pro: On-site availability

Many businesses like having an in-house IT support person (or a team) because it gives them continual, on-site access to IT help when they need it. Of course, this only extends to business hours.

Pro: Possible deeper knowledge of your company’s internal infrastructure

In-house IT service professionals will generally know the ins and outs of your particular business better than outsourced IT services.

Con: High personnel costs

In-house IT teams should be paid a living wage, which often includes perks such as healthcare services and paid vacation and sick leave.

Con: Lack of support if IT specialist is on vacation or sick

Speaking of paid vacation and sick leave, during those times when your IT staff is away, you’ll have no access to IT services, which could put your business efficiency at risk.

Con: Lots of downtimes

On the other hand, when you don’t require the services of your IT team, you’ll still have to pay them, resulting in a continual outflow of money that’s not actually serving your business.

Con: Lower level of expertise

Of course, this all depends on the IT team you’d hire, but it’s generally accepted that most SMBs won’t be able to support continual training for their in-house IT team. Unfortunately, in the IT support world, continual training is absolutely vital.

Managed Services Provider (MSP): Pros and Cons

Pro: Range of payment options

From the get-go, businesses can choose their level of service when it comes to MSPs. If you’re small and just starting out, you can choose a service level that matches your budgets and your needs.

Pro: Scalability

As your business grows, MSPs allow you to scale up to higher levels of service. That way, you’ll actually be paying for the services you use instead of an unchangeable flat rate, no matter how many services you employ.

Pro: Broader skill base

MSPs specialize in IT services — it’s their bread and butter. As a result, they have a vested interest in staying up-to-date with the most advanced IT service practices available at any given time. They are continually learning, training, and expanding their knowledge and capabilities.

Pro: 24/7 availability

Although it’s true that in-house IT services are always available on-site, MSPs offer 24/7 service — you just have to give them a call. In fact, most MSPs will give you a “minimum response time.” That’s the maximum number of minutes you’ll have to wait if you need their services any time of the day or night, 24/7. It’s generally around 10 minutes to an hour at most.

Con: Lack of full control over IT systems

The biggest con of MSPs is that they’re outsourced. That is, they’re located remotely, and as a result, they’re not on-premise wherever you are. In some cases, this could possibly result in less control over IT on your end.

At the same time, however, it’s important to note that many businesses aren’t interested in this control. They simply need reliable IT services to fix problems, provide security, and occasionally install new hardware or software.

MSPs: The Right Choice for Your Business

The scalability, low-cost, provided expertise and a wide array of support offered by managed services providers make them the best choice for nearly all businesses.

From small startups with low budgets to large enterprises that need top-of-the-line security from the best in the business, IT services that are handled by MSPs consistently rate higher and provide more satisfaction to their clients.

If your business is looking to hire a managed services provider, do your research. You’ll want to find a local MSP with expertise in your company’s particular industry. Finally, look for adequate training and certifications in employees and reputable history of satisfied clients.