5 Ridiculous Ways Technology Transforms Your Industry

Technology Transformation

Incredible Ways Technology Has Changed How We Do Business

How has technology transformed your industry? Explore 5 important ways technology has recently changed how we do business, delight customers and grow businesses  

Technology Transformation

It doesn’t matter which industry we’re in. Technology is a must. It makes things faster, safer and better when used right. It can propel our businesses and leave competitors in the dust. But many businesses are simply unaware of what’s out there and just how accessible it is to any size business. Here are five incredible types of technology that are completely reshaping how we do business.

1. Big Data Revolutionizes Data-Driven Decisions

As business leaders, we’ve always made decisions based upon the available data. But more recent advancements in data collection and analysis have made it easier and more cost-effective to gather data and put it to work. We can make smarter decisions about the direction of our companies where we once had to rely solely on gut instinct.

We can enhance customer experiences to not only increase sales but to raise that net promoter score, building trust, loyalty and powerful word-of-mouth.

2. We Reach Customers in More-Effective Ways

87% of purchases now begin online. This doesn’t mean they buy online, just that they found the product or service online.

Digital marketing technology is a business technology that has transformed how we connect with customers. We can now more precisely target audiences to enhance the relevance of our ads to specific customer bases.

Thanks to the pay-per-click model, we don’t pay for advertising that doesn’t work. And thanks to optimization tools we continually improve strategies to find what does work.

Digital marketing allows us to reach customers where they find new products and services through:

  • Search engines
  • Social Media
  • Review Websites
  • Influencers

3. Virtual Reality Gives Employees Real-World Training

From healthcare to aviation to manufacturing, virtual reality (VR) and augmented reality (AR) are helping schools and businesses train employees in very lifelike situations. Employers can help employees become more comfortable in likely scenarios by allowing them to experience it in an artificial environment first. They can learn how candidates may perform at their jobs before sending that job offer to get the best people into important roles.

4. Enhanced Business Continuity Tools Reduce Down-time

From more effective ways to keep business and customer data safe to data backup to re-routing of important functions to remote locations, advancements in technology are making it easier for businesses to both avoid disasters (physical and virtual) and keep moving when disaster strikes.

Developing a strategy, deploying tools effectively and putting a plan into action, of course, take know-how, but those involved in business continuity planning now have a wider range of tools for the business continuity tool belt.

5. Better Technology for Less Cost

It’s not news to anyone that technology gets cheaper the longer it’s in use. And by now many amazing technologies have been around long enough that they’re getting very affordable, even for small business. Yet, many businesses still aren’t taking advantage of them because they don’t know what’s out there.

That’s why it’s important to work with technology experts who can introduce you to technology you’ll find useful to cut costs, enhance productivity, delight customers and more. To learn more about how technology is disrupting every industry, follow our blog.

Quickly Unlock Useful iTunes Store Applications that Are Blocked in Your Country

Unblocking App Store

Unblock Geo-Restricted App Store or iTunes Content in a Few Clicks

Discover how to quickly gain access to geoblocked apps via the App Store or iTunes with a few simple clicks whether you’re on on an iPhone, iPad, Mac or PC.

Unblocking App Store

Apple’s App Store and iTunes apps give you access to thousands of great games, utilities and social connections. But there are thousands more you can never access due to geographic restrictions.

Why Are Certain Apps Blocked?

Location-based restrictions, known as geoblocking, are actions taken by companies or government regulators. They restrict access to content, including App Store apps, based on your location. You can experience these issues on sites such as YouTube or platforms such as Netflix, where certain content is unavailable to certain users, often due to licensing issues or other legal issues.

Geoblocking is usually done by tracking the unique identifiers known as Internet Protocol (IP) addresses. Any request you make to a site or app includes your IP address so the pinged computer knows where to send the requested content. IP addresses are allocated to internet service providers (ISPs) to distribute to their customers and reflect the geographic location of the computer, smartphone or another connected device.

Why Unblock Geoblocked Content?

There are many valid reasons for wanting to access geoblocked content. You may be visiting or living in another country and want to connect with content and functionality unique to your country. Maybe you need to access content that is only available via an app that is restricted at your current location. You might want to compare content presented on different versions of an app.

No matter what the reason, geoblocking can cause frustration for those wanting to access something they can’t connect to. Fortunately, there are some easy ways to unlock this content.

How Do I Unlock Geoblocked Content?

Here’s a step-by-step guide to unlocking iTunes and App Store content in another country. No matter which method you use, be sure to cancel any subscriptions to Apple Music, iTunes Match and other apps associated with your Apple ID.

  • On an iPhone or iPad
    • Open Settings > [Your Username]
    • Click on iTunes & App Store
    • Tap on your Apple ID. Authenticate if asked
    • Click on View Apple ID
    • Select Country/Region
    • Select Change Country/Region
    • Choose a new country, click on Next
    • Accept the Terms and Conditions
    • Enter your payment method
  • On a Mac or PC
    • Open iTunes
    • Click on Account > View My Account
    • Sign in using your Apple ID
    • Press Enter or click on View Account
    • On the Account Information page, click on Change Country or Region
    • Click Agree to the terms and conditions
    • Enter a new payment method
    • Click Continue
  • From your Apple ID profile
    • Log on to your Apple ID account profile
    • Scroll to Account
    • Tap on Country/Region
    • Choose your new country or region. Click Continue when asked to confirm your new selection

Does Unblocking Content Allow Access to All Apps?

The method described above only works for free apps available for iOS devices. If you want to access paid apps, you’ll need to enter a payment method — and billing address – for the country

Switching from one country identity to another on iTunes or the App Store is complex, but can be done, by following these steps:

  • Open App Store > Apple ID
  • Click on Sign Out
  • Open Settings/General
  • Click on Language & Region
  • Select Region
  • Select a new country or region and create a new account by finding an app you want to download in the new country
    • Tap on the app. If a screen pops up that the item is not available, click on Change Store
    • Go to the app listing and tap Get > Install
    • Click Create New Apple ID
    • Select the new country or region and complete the Apple ID creation steps
    • Select None under Billing
  • Switching between stores is now possible by signing out of one iTunes or App Store account and signing back in via another

Accessing content in other countries can be critical for many users. With a few taps, you can open up a world of opportunities.

Communicate Consistently With Customers About Their Technology Needs and Your Value

MSP Customer Communication Leads to Deeper Long-Term Retention

Discover why it’s important that your managed services provider develops a regular communications schedule with each customer and what messages to convey.

MSP Communication

Managed services providers (MSPs) know that customer retention is a critical element of business success.

Communicating with your MSP customers is a must. But knowing how, when and what to communicate makes a difference.

How Frequently Should We Communicate with MSP Customers?

The frequency of communication is as much an art as it is a science. There may be some customers, especially those who are new, in the midst of a major project or in the throes of strategic planning, when more frequent contact and communication is necessary.

Face-to-face communication is the most effective means of communication, allowing for both a better give-and-take and a clearer interpretation of body language.

Ideally, you’ll schedule at least monthly in-person communication with your customers, meeting both with principals and other employees to understand what’s working and what could be improved. This communication, which includes a healthy dose of active listening, helps your customers feel heard, valued and respected, even if it’s an informal conversation over coffee and doughnuts.

What Brings Value to MSP Customer Communications?

Your customers look to you as more than a service provider. You’re also a valued advisor. You want your communications to have several elements that can bring value to your customers and how they perceive their relationship with you. These do not need to be a sales pitch, and usually should not be, but rather opportunities to demonstrate your expertise and insights, including:

  • Identifying solutions before you’re asked. If your client has, for example, recently had several cyberattack attempts that were the result of phishing attempts, you may want to suggest a heightened approach to employee education, including campaigns that test their responses to sample attack emails.
  • Looking forward. You want to provide insights on technology trends, emerging solutions and challenges, whether it’s a new version of software, regulatory changes affecting their business or the sunsetting of an operating system. Providing information that helps the customer consider the possibilities is a compelling way to demonstrate your value. These conversations can often unearth concerns and priorities that previously were not expressed.
  • Find synergies and partners. Look for connections and introductions you can make among your customers. You can also identify opportunities for partnerships or bartering opportunities, such as working with a printing company client to produce signage and business cards in exchange for a discount on provided IT services.

Value-added conversations that help your customers think in new ways are a powerful way of deepening customer relationships.

What Points Are Worth Repeating to MSP Customers?

One of the greatest outcomes of better customer communication is the opportunity to reinforce high-value and valuable services that are already being used or possible. Your communication should regularly reinforce some of the core values of working with a managed services provider. Driving these points home helps to make renewals, upgrades and the purchase of new services much easier.

Those key points are small reminders of why it makes sense for your customers to work with you, including:

  • Cost savings. Produce and walk your customers through how their managed services are reducing costs through improved efficiency, fewer downtime costs, lower operational costs for data centers and reduced internal IT staffing
  • Predictable costs. Customers need to be reminded that a fixed monthly cost for a range of IT services — help desk, vendor management, storage, disaster recovery, cloud hosting and security — means more budget certainty and fewer unanticipated technology expenses.
  • Less downtime. MSPs should tout their reliability and the high levels of uptime for services and systems. While these may be contractually mandated, it’s still an effective reminder of how committed your company is to their business operability levels.
  • Insurance. People and businesses purchase insurance to protect what matters most. That’s one way to frame managed services: insurance for your most critical systems, operations, processes and data.

A strategic approach to customer communications pays major dividends with regular, trusted and valued discussions.

Key Ways to Handle End of Windows 7 for Healthcare Organizations

Healthcare Windows 7

Top Ways to Handle the End of Windows 7 in the Healthcare Industry

Microsoft will end its support for Windows 7 soon. Learn how this will affect your healthcare organization and what you can do to prevent security problems.  

Healthcare Windows 7

Between the years 2009 and 2018, 189,945,874 healthcare records were either stolen or exposed because of cybersecurity breaches.

If that sounds like a lot, that’s because it is. In fact, “it equates to more than 59% of the population of the United States,” according to HIPAA Journal. Obviously, among healthcare organizations, cybersecurity has become a serious concern.

And it’s about to get worse.

In only a few months, the operating system that nearly all healthcare organizations in the United States utilize — Windows 7 — will lose support from its manufacturer, Microsoft.

Microsoft calls this the “end-of-life” for Windows 7, and it’s going to happen on January 14, 2020. The change will affect all businesses and individuals who are currently operating the Windows 7 OS, but healthcare organizations are especially at risk. That’s because this loss of support also means that the majority of Windows 7 medical devices will be running an outdated and unprotected version of Windows.

Fortunately, healthcare organizations can make changes now to avoid serious operating system and security problems in January of 2020 We’ll discuss how to transition to Windows 10 (the most up-to-date Microsoft operating system) in a moment. For now, let’s discuss what it really means that Windows 7 is losing support from Microsoft.

What Do “End-of-Life” and “Loss of Support” Really Mean?

“End-of-life” is the term Microsoft specifically uses to define the period when they will no longer provide software support for a specific application or piece of software. It’s the same as “loss of support.”

Both terms mean that “Microsoft will no longer provide the following:

  • Technical support for any issues
  • Software updates
  • Security updates or fixes”

Why Would Continuing to Use Windows 7 Be Bad?

Most of the precautions surrounding Windows 7’s end-of-life revolve around cybersecurity.

Though you may not have realized it, for the past ten years, Microsoft has been constantly working on the security, efficiency, and fluidity of its Windows 7 operating system. The Microsoft team constantly provides updates and upgrades for Windows 7 users. Moreover, it monitors and troubleshoots possible cybersecurity issues, catching issues and breaches before they start.

Often, these patches and updates are keeping you and your healthcare organization from being breached by cybercriminals who would love to steal your money or get their hands on your data and hold it for ransom.

When Microsoft ends their support, this dam they’ve been maintaining goes away, and the influx of cybersecurity troubles may very well be at your doorstep as soon as the first day of the end of support.

How Can You Maintain Security Within your Healthcare Organization as the End-of-Life Day for Windows 7 Nears?

If your healthcare organization is still using Windows 7, you’re safe for now. But it’s time to start the transition to Windows 10 — Microsoft’s latest OS. You’ll want to start this shift as soon as possible as the change can instigate a sizable change in pace for your business and a considerable amount of expenses as well.

A good place to start is with your managed services provider. The designated IT specialists within your healthcare establishment will be able to help you transition smoothly and seamlessly from Windows 7 to Windows 10.

Who Wants to Become Part of an Elite Group of Business Executives?

Elite Business Group

Who wants to move past being a typical company with lackluster cybersecurity measures that WILL eventually lead to a data breach?

Elite Business Group

Welcome to the progressive group of business executives who take their reputation, their customers, and ultimately, their livelihood seriously. At this point in time, only 32% of executive board members are briefed on their company’s cybersecurity on a quarterly basis. What difference does their involvement make? Studies show 70% of breaches result from people and process failures within the company. This 32% of executive board members account for a unique group of people who want their business to thrive. They don’t settle for lackluster cybersecurity measures that will be their downfall.

And now we welcome you to join them…

Your internal information technology person or team will certainly thank you for advocating for more when it comes to cybersecurity. Why? Because they know the risks. Sophos found that the average cost of a ransomware attack on businesses is $133,000. Investing in cybersecurity now can save you hundreds of thousands later on.

{company} will help you reach a level of advanced cybersecurity wherein you can rest assured knowing you’re at a low risk for becoming yet another victim of an attack. If you are seriously motivated to become part of an elite group of business owners, you will be glad to hear that we’re able to make sure:

  1. Your board of directors is fully involved in all of your cybersecurity efforts
  2. Your entire staff (everyone on your payroll) is aware of proper policies and procedures
  3. Your complete infrastructure is protected with the right cybersecurity solutions

These 3 simple factors are absolutely crucial to setting you apart from the majority of companies with lackluster cybersecurity measures.

Our offering is based on more than simply implementing the right cybersecurity controls controls, but on helping a select group of business executives set themselves apart from the rest.

We are well-aware that this offering is not something every business executive will respond to, but the ones who do will learn the behaviors, strategies, and policies necessary to persevere for years to come.

Cybersecurity Ventures found that another organization will fall for a ransomware attack every 14 seconds. We looked at the average cost of those ransomware attacks above: $133,000. For many, this is a hard cost to bounce back from. Our team will help you learn the behaviors, strategies, and policies necessary to persevere for years to come. You’ll stay safe from:

● Malware

● DNS attacks

● Email scams and phishing

● Spyware

● Viruses

● Data leaks

● Ransomware

● Internal threats

What makes us the right choice to help you achieve all of this? Since 1988, we’ve been combining all of our expertise, experience, and different perspectives with the information we’ve gathered working with a multitude of companies to create an offering that works. We’re backed by:

  • Multiple industry awards, including MSP501, the Inc. 5000, the CRN MSP 500, and more.
  • Multiple industry certifications, including Microsoft, HP, VMware, EMC, Fortinet, and more.

So what do you need to do?

If you’re ready to become part of an elite group of business executives, call me right away at {phone} or send me an email at {email} to talk about our offering. The behaviors, strategies, and policies necessary to persevere for years to come are YOURS if you’ll take them.

P.S.

If you’re not ready to become part of an elite group of business executives, at least take advantage of our FREE dark web monitoring – available only to the next 14 companies that request it.

This is a HUGE opportunity to find out what sensitive data of yours might be lurking on the dark web:

  • Leaked data from employees
  • Financial information
  • Trademark and copyright infringements
  • And more

Call {phone} or email us at {email} to claim your FREE dark web monitoring before we run out of availability.

 

5G Networks Present Need for Improved Security

5G Networks

The Security Risks Are Real with Coming Rollout of 5G Networks

Discover what the arrival of ultra-fast 5G networks means for cybersecurity, driven by the significant number of devices that will be connected to each network.

5G Networks

As ultrafast 5G networks emerge, so too do potential cybersecurity threats. For security experts, the unknowns make predictions for what risks to address more challenging

What is 5G?

5G is a new approach to wireless connectivity. It features speeds 20 to 100 times faster than the existing fastest speeds on 4G long-term evolution (LTE) networks. 5G (which stands for the fifth generation of wireless technology to be available in the United States and worldwide) networks also will support larger numbers of wireless devices.

Given the proliferation of connected devices (the Internet of Things), the ability to connect more objects without affecting performance is a significant benefit.

How Does 5G Technology Differ from Previous Network Solutions?

5G delivers faster speeds and lower latency due to fundamental changes in the network structure. Among the key changes are:

  • Use of higher radio frequencies than 4G, allowing for more data to be transmitted at faster speeds
  • A new technology, Massive MIMO (multiple input multiple output) that uses targeted beams that follow a connected user around a cell site, providing better capacity, coverage and speed. Massive MIMO acts like a spotlight, directing the technology in a specific direction, as opposed to existing 4G tower technology that’s more like a floodlight, firing data in all directions, wasting power and energy.

What Are the New Cyberthreats?

With any new technology comes the new potential of attacks and intrusions. With 5G, more devices can be connected at once, more data is flowing, and data exchange happens at a far more rapid pace. Here are some of the main challenges that come with the new wireless protocol.

  • More Devices Means Lack of Scalability. Today, companies that have large numbers of connected devices on their networks find it difficult to manage and secure these objects. As those businesses adopt 5G, they may be managing hundreds if not tens of thousands of devices. The challenges of scalability of security solutions will only magnify.
  • New Risks Will Emerge. Today, most cybersecurity solutions focus on traditional connected devices — desktop computers, servers, smartphone and other mobile devices. 5G increases the opportunity to connect more types of objects. With each newly connected object comes an increased network threat, another possibility for hackers to expose a security flaw in a device that’s not updated or fully protected.

    5G also encourages more businesses to invest in connected devices as part of their business operations. That means a growing number of new devices, interfaces and technologies.

    Consider the potential number of smart devices in your home — refrigerator, coffee machine, washing machine, doorbell, television, digital assistant and security system are all connected and potential targets.

  • More Privacy Issues. More entities are passing laws and regulations that govern how data can be stored, transmitted and used. That means organizations using 5G will need to comply with multiple regulatory hurdles related to information collected by, stored on and used by connected devices.
  • Unknown Capabilities. Today’s network security systems and processes are constructed to monitor traffic and identify potential threats based on activity and data, all in real time. Doing so allows them to detect and contain suspect activity quickly. The solutions are designed to work with the existing bandwidth speeds and restrictions. With the higher capacity and speeds of 5G, that model may go out the window. New protocols are necessary for encryption, monitoring and prevention, which may mean existing firewalls may no longer work with 5G.

    Yet with few 5G networks operational, there is little to baseline for testing or assessment. Hardware will likely need to be upgraded, processes changed and new guidelines developed and implemented.

  • Integration and Automation. Today’s solutions can operate independently of other systems, but the impending 5G revolution means integration and automation will need to become part of future solutions. Security solutions will need to connect to the entire IT operation and data will need to be synchronized throughout multiple security layers.

What Can the Security Profession, Carriers and Businesses Do to Prepare for 5G Security Needs?

The solution to 5G security challenges will be multilayered and the responsibility of multiple parties. Among the key changes necessary are:

  • Carriers will need to extend firewall protection to cover new distributed networks of connected devices
  • Improved authentication and management of devices
  • Self-updating, self-reporting, self-hardening and self-healing devices will need to become the norm
  • Access and discoverability protocols will need to be built through multiple layers

The benefits of 5G are significant. With the right security programs and solutions in place, it’s likely to be a big leap forward in connectivity.

MSP Vs. In-House: The Pros and Cons

Managed Service Providers

What Are the Pros and Cons of an MSP Vs. In-House IT Services?

Many businesses struggle with how to choose an IT services team. Should you hire in-house or go with an MSP? Learn the pros and cons of each option here.

Managed Service Providers

When it comes to IT services — from daily maintenance and cybersecurity, to new installations and troubleshooting — which is better: Hiring an outside managed services provider (MSP) or employing an in-house IT specialist or team?

This question is not a new one. It’s dealt with in many other arenas where outsourcing a specific task is possible — for example: Marketing, bookkeeping, janitorial services, catering, etc.

Part of making a final decision on matters like these is weighing the pros and cons. If your business is considering the hire of an MSP versus the hire of an in-house IT specialist (or team of specialists), consider the following pros and cons to each option below.

In-House IT: Pros and Cons

Pro: On-site availability

Many businesses like having an in-house IT support person (or a team) because it gives them continual, on-site access to IT help when they need it. Of course, this only extends to business hours.

Pro: Possible deeper knowledge of your company’s internal infrastructure

In-house IT service professionals will generally know the ins and outs of your particular business better than outsourced IT services.

Con: High personnel costs

In-house IT teams should be paid a living wage, which often includes perks such as healthcare services and paid vacation and sick leave.

Con: Lack of support if IT specialist is on vacation or sick

Speaking of paid vacation and sick leave, during those times when your IT staff is away, you’ll have no access to IT services, which could put your business efficiency at risk.

Con: Lots of downtimes

On the other hand, when you don’t require the services of your IT team, you’ll still have to pay them, resulting in a continual outflow of money that’s not actually serving your business.

Con: Lower level of expertise

Of course, this all depends on the IT team you’d hire, but it’s generally accepted that most SMBs won’t be able to support continual training for their in-house IT team. Unfortunately, in the IT support world, continual training is absolutely vital.

Managed Services Provider (MSP): Pros and Cons

Pro: Range of payment options

From the get-go, businesses can choose their level of service when it comes to MSPs. If you’re small and just starting out, you can choose a service level that matches your budgets and your needs.

Pro: Scalability

As your business grows, MSPs allow you to scale up to higher levels of service. That way, you’ll actually be paying for the services you use instead of an unchangeable flat rate, no matter how many services you employ.

Pro: Broader skill base

MSPs specialize in IT services — it’s their bread and butter. As a result, they have a vested interest in staying up-to-date with the most advanced IT service practices available at any given time. They are continually learning, training, and expanding their knowledge and capabilities.

Pro: 24/7 availability

Although it’s true that in-house IT services are always available on-site, MSPs offer 24/7 service — you just have to give them a call. In fact, most MSPs will give you a “minimum response time.” That’s the maximum number of minutes you’ll have to wait if you need their services any time of the day or night, 24/7. It’s generally around 10 minutes to an hour at most.

Con: Lack of full control over IT systems

The biggest con of MSPs is that they’re outsourced. That is, they’re located remotely, and as a result, they’re not on-premise wherever you are. In some cases, this could possibly result in less control over IT on your end.

At the same time, however, it’s important to note that many businesses aren’t interested in this control. They simply need reliable IT services to fix problems, provide security, and occasionally install new hardware or software.

MSPs: The Right Choice for Your Business

The scalability, low-cost, provided expertise and a wide array of support offered by managed services providers make them the best choice for nearly all businesses.

From small startups with low budgets to large enterprises that need top-of-the-line security from the best in the business, IT services that are handled by MSPs consistently rate higher and provide more satisfaction to their clients.

If your business is looking to hire a managed services provider, do your research. You’ll want to find a local MSP with expertise in your company’s particular industry. Finally, look for adequate training and certifications in employees and reputable history of satisfied clients.

Top Reasons to Jumpstart Your Business’s Paperless Initiative

Paperless Society

Jumpstart Your Business’s Paperless Initiative

Want to “go paperless” with your company? See the many benefits of paperless business and learn how to jumpstart this initiative for effective results.  

Paperless Society

Many businesses toy around with the idea of “going paperless,” but what’s actually in it for the companies who decide to go through with it?

To be sure, not all businesses are cut out to go paperless. Certain documents in certain industries simply must be in paper form. Therefore, depending on your industry and unique company needs, you may end up unnecessarily complicating affairs if you try to do everything digitally.

At the same time, a great many companies will benefit significantly from making this change. Below, we’ll go over the specific reasons why it might be a good idea for your company. First, though, let’s define what going paperless actually means.

What Does It Really Mean to “Go Paperless”?

The term “going paperless” simply refers to the shift from printed documents to digital documents. For example, instead of printing invoices, order forms, and tax documents, a company would issue all of these documents digitally, sending them via email or storing them as files.

What Are the Top Reasons to “Go Paperless”?

You’ll save money.

Cloud data storage is a lot less expensive than on-premise data storage. Moreover, on-premise data storage forces you to pay for the maximum amount of storage you may need upfront. With cloud storage, you can easily scale your storage capacity up or down, depending on your needs.

In addition, the products and tools needed to print, scan, and copy your company’s documents is extremely expensive. Printers and copiers alone can cost thousands of dollars, and fixing and maintaining them is expensive as well. With a paperless system, these tools become obsolete. Of course, you’ll also save a bundle on paper and ink.

You’ll have document access from everywhere.

Most businesses who go paperless store their documents in the cloud. When you do this, access to these documents is available wherever you can find an Internet connection. This makes it easier to hire remote workers, send employees on work trips, and access important information even when you’re away from the office.

You’ll save time.

Consider the time it takes to print, scan, copy, collate, organize, and store all of your paper documents. Additionally, remember that when you have a huge number of documents to contend with, protocols and systems must be developed, instituted, and monitored. Lastly, think about how long it takes to find a specific document within your files.

All of these tasks are time-consuming, and in any business, time is money.

When you switch to a digital system of document storage, you’ll be saving an immense amount of time. Documents can be digitally created, copied, sent, edited, and stored. There’s no need to run to the printer or search through endless boxes for the paper file you need. When searching for files, you can simply pop a few keywords into the search bar of your data storage system, and voilà — it will appear!

You’ll save space.

Consider how much space you currently use to store paper documents. From old tax returns and invoices to printed data and memos, an accumulation of individual sheets of paper can actually take up quite a lot of room.

Digital documents, on the other hand, are virtually invisible. As long as you have enough data storage capacity available, you’ll gain tons of physical space when you make the switch to a paperless system.

You’ll ensure better security of your data

While it’s possible for cloud-stored data to be compromised, it’s much more likely that sensitive files will be stolen or accidentally destroyed in paper form. This may happen as the result of a crime or simply because of a flood, fire, or another natural disaster.

Online data, on the other hand, can be encrypted. With the right security team on your side, you can apply layered security systems to your cloud storage protocol in order to better protect your data.

What Are Some Tips for Jumpstarting Your Business’s Paperless Initiative?

When going paperless, use the following tips to make the transition easier and smoother.

1. Start with a plan.

All paperless initiatives should begin with a plan. Sit down with your management team, and create a day-by-day, week-by-week schedule for setting up whatever paperless system you choose.

2. Go slow.

Before springing a new system on your employees, it’s essential that you predict all possible complications. You’ll also want to anticipate how going paperless will affect your employees, clients, and customers, and warn them of the changes that will be made.

3. Get help.

Lastly, don’t forget to seek professional help with the technology aspect of your new paperless system. A managed service provider can help you set up a secure, easy-to-use cloud storage system and offer extremely useful assistance for making the overall transition.

Managed Services SLAs: What Should You Expect to See?

Managed Services SLA

Key Things to Look for in Your Managed Services SLA

When you hire an MSP, you must sign a service level agreement. Here’s how to evaluate your SLA and ensure you’re getting what you expect from this relationship.  

Managed Services SLA

As if choosing the right managed service provider wasn’t enough, it’s also crucial to make sure that the SLA (service level agreement) you develop between your company and your managed service provider is sound and satisfactory.

Below, we’ll go over what you should expect to see within your managed services contract (SLA). We’ll also discuss how you should review this document with your lawyer to ensure you’re getting the proper value out of this relationship and doing what’s best for your business.

What does an SLA set out to do?

The core goal of a service level agreement between a company and the managed service provider they are hiring is this:

To outline the payment structure and service responsibilities of both parties and to specifically define and document exactly what services the MSP will offer, including what hardware and software is covered, daily monitoring services, troubleshooting services in emergency situations, response times, and more.

Of course, all service level agreements will be slightly different. Some will offer more or less information. Certain SLAs will include information about items such as liability protection for the managed services company. Still others will go into detail about expected performance standards.

What should you look for in your managed services SLA?

Your managed service provider will draw up the service level agreement. Ostensibly, this is a service level agreement they use and have used with all of their clients. It will, of course, be modified to fit the parameters and needs of your business and the unique relationship the MSP has with your business.

However, it should follow a general format. When your MSP shows you the service level agreement they have drawn up, you should expect to see the following:

Services Provided by the MSP

This section will outline exactly what services the MSP will be providing to you on a regular basis. This will often be based on the specific level of service that you have agreed to pay for.

For example, if you own a medium-sized business and the MSP you are working with has three levels of service, you may choose the mid-level of service as you don’t need the extent of services offered to larger businesses.

How Problems Are Managed

The overall services your MSP will provide will be based on daily, monthly, quarterly, etc. services. These are systematic tasks that will be undertaken regularly (such as monitoring security or providing software updates).

On the other hand, your SLA also needs to outline how troubleshooting and problems will be handled by your managed service provider. If you have an issue, for example, you’ll need a protocol for managing:

  • Responsibility: What areas of your company’s IT are they (your MSP) managing and monitoring?
  • Emergencies: What constitutes an emergency?
  • Response Time: If and when you report an emergency, what is the minimum timeframe that your managed service provider will respond within?
  • Reporting Method: How do you report an emergency? Will this vary based on the time of day or week? What information do you need to provide?

When Your MSP Is Available

Lastly, your SLA should outline when your MSP will be available on a daily, weekly, and yearly basis. What if you have problems in the evening after business hours? On the weekend? On a holiday? All availability times and any applicable extra charges should be documented.

Going over your SLA with your lawyer

Once you are satisfied with the service level agreement you have been provided with by your MSP, make sure to go over it with your lawyer. They’re on your side and will, therefore, be able to determine if any aspect of the SLA is unfair to you legally or could present potential problems.

Taking your time when reviewing your service level agreement will put your mind at ease and increase the likelihood that you and your managed service provider will enjoy a strong working relationship.

Using the Cloud to Boost Business

The Cloud Business

Boost Business with the Cloud

Using the cloud offers a variety of benefits for your business. Find out more about how you can use cloud technology to boost business.  

The Cloud Business

The cloud has grown in popularity among businesses in all industries. However, if you have not already transferred your business’s data and operations to the cloud, you may wonder if this technology is really in your best interest to expend the time and energy you will need to invest in order to implement cloud computing.

Below are some of the ways the cloud can boost business for your company, making it well worth the investment.

1. The cloud saves you money.

Implementing the cloud for your business prevents you from needed to invest in the same expensive infrastructure and programming of a company with in-house operations. This can save your company a significant amount of money over time.
The cloud can also save your company money by eliminating the need for in-house IT personnel. When you make the move to cloud computing, all of the programs and services you use will be maintained by your provider. Thus, you won’t need your own full-time IT staff.

2. The cloud boosts productivity.

The programs and processes you are able to access when you utilize the cloud are often more advanced and efficient than those you could afford on your own. In addition, if you choose the right provider, your programs will also be more reliable and kept up-to-date at all times. This leads to enhanced productivity overall.

3. The cloud improves collaboration.

With the cloud, it is easier to connect with colleagues, share information and work on projects with others. These improvements lead to more collaboration within your company, which in turn improves outcomes.

4. The cloud grows with your company.

One of the best things about cloud computing is its scalability. You pay only for the services you need, making it much more cost-effective. These services can also be scaled up or scaled down easily when your needs change, allowing for easier growth.
Moving your company to the cloud may seem overwhelming at first, but the potential benefits are clear. If you are not already using the cloud, it is time to start exploring this option and considering how it can improve your business. Before making the switch, be sure to investigate different providers so you can find the one that offers the best services at a fair price.