Newly Discovered Security Flaws Put Windows Users at Serious Risk

Is Windows Secure

Microsoft Vulnerability Affects Most Recent Operating Systems

Learn about two recently discovered vulnerabilities that could put your company’s computers and operations at risk and what Microsoft is doing to fix the issue.

Is Windows Secure

Two newly discovered security vulnerabilities could put Windows users at risk of attack if they do not download and install security patches Microsoft recently issued.

What Are the New Microsoft Security Flaws?

Nicknamed DejaBlue, the two security flaws are designated CVE-2019-1181 and CVE-2019-1182. They are similar to the BlueKeep vulnerabilities Microsoft issued patches for in May 2019. The newest flaws, like Bluekeep, could allow hackers to create so-called “wormable” attacks that easily can be spread from one computer to another without any interaction from a user.

The main difference is that the newer security vulnerabilities are potential threats to newer versions of Windows products.

What Systems Does DejaBlue Affect?

There are potentially hundreds of thousands of computers that could be affected by the Windows worm. They sit within the Windows Remote Desktop Services (RDS) package. According to Microsoft, the vulnerabilities could affect the following systems:

  • Windows 7 SP1
  • Windows Server 2008 R2 SP1
  • Windows Server 2012
  • Windows 8.1
  • Windows Server 2012 R2
  • Windows 10 (all supported versions, including server versions)

That’s a massive number of potential targets that could be infected if the patches are not deployed and active monitoring tools are not in place.

Windows XP, Windows Server 2008 and Windows Server 2003 are not affected.

How Does DejaBlue Work?

Like with BlueKeep, the vulnerabilities can be used to exploit RDP, a tool that administrators use to connect to other computers on a network. Hackers could then use that exploit to code and load a worm that is automated. It would “jump” from one computer to another, potentially affecting millions of computers quickly.

What makes the DejaBlue and Bluekeep vulnerabilities so dangerous is that they can propagate without any user interaction.

What’s more dangerous is that the new vulnerabilities differ from BlueKeep, which targeted Windows 7 operating systems. The new exposures could affect Windows 7 and all recent versions of Microsoft’s operating systems. That amplifies both the risk and the potential impact.

“At this point, nearly every contemporary Windows computer needs to patch, before hackers can reverse engineer those fixes for clues that might help create exploits,” notes Wired magazine.

While a British intelligence agency, GCHQ, is credited with identifying BlueKeep, Microsoft notes that it identified the new threats itself. To date, no evidence that exists that indicates the vulnerabilities were known to third parties, the company said.

“These vulnerabilities were discovered by Microsoft during hardening of Remote Desktop Services as part of our continual focus on strengthening the security of our products,” Microsoft said in a release.

The scale of the potential damage is extraordinary. As of July 2019, there were as many as 800,000 computers worldwide that were still vulnerable to BlueKeep, with a much larger potential threat from DejaBlue.

What Can We Do to Protect Against Cybersecurity Threats?

The key to maintaining a secure network is developing a comprehensive, multilayered security strategy. A managed services provider can partner with you to develop a cybersecurity plan that includes:

  • Comprehensive network perimeter monitoring using next-generation firewalls to detect, contain, disable and destroy threats
  • Continuous monitoring of systems, endpoints and users
  • Automated downloading and installation of software and firmware updates, upgrades and patches that respond to emerging threats
  • Anti-malware, anti-spam and anti-virus software installed on each user’s machine or device, updated automatically, and analyzed to determine potential threats
  • Email and data encryption
  • Password security, including multifactor authorization
  • Mobile device management, including remote location finding, disabling and wiping functions
  • Cloud solutions for secure hosting of data, apps and operating systems
  • Business continuity and disaster recovery planning
  • Employee training

Having the right security in place greatly reduces your risk of being affected by a cyberattack that can debilitate your business, ruin its reputation and cost thousands to repair.

Why Every Business Needs Cybersecurity

Business Investment in Cybersecurity

Business Investment in Cybersecurity

Why Every Business Should Invest in Cybersecurity

Cyber security is essential to businesses of all sizes. Learn how to keep your business up to date and protected from the most common digital threats.  

Cybersecurity is no longer a concern exclusive to large corporations. Since the infamous attacks on Equifax, Target, and Apple, cybercriminals have started to shift their focus towards smaller businesses. Without proper security protocols, small businesses are sitting ducks even for novice hackers.

In recent years, the cost of data theft targeting small and medium-sized businesses (SMBs) has risen significantly. The Ponemon Institute reports a 17% increase in the average cost of theft and damages, and a 26% increase in the average cost of disruption to operations. The threat has prompted many SMBs to invest more heavily in third-party data security services.

Cybersecurity in a Continuously Evolving Digital Space

Ever-evolving technology makes the world more connected, but also makes data more vulnerable to attackers. Gone are the days when an antivirus, firewall, and email filter were enough to earn a passing cybersecurity grade. As criminals refine and improve their methods of attack, businesses and IT professionals must step up their defenses.

The most recent trend in cyberattacks is a shift towards SMBs, many of which lack the breadth and depth of data security that larger corporations are likely to have. Illicit tactics such as email phishing, direct hacking, and installing ransomware can spell big trouble for SMBs. If your data is compromised, the results can extend to your customers and other members of your supply chain.

Consequences of a Data Breach

The fallout from a data breach depends on the scale of the attack and the value of the data stolen. Hackers may be able to seize control of accounts, drain funds, freeze assets, and access sensitive customer information. If you operate in the healthcare or financial sectors, you may be liable to pay reparations in addition to suffering the cost of stolen capital and the inability to continue operations. The cost of a large-scale data breach can devastate even the wealthiest of corporations, and will most certainly overwhelm a small business.

How to Improve Cybersecurity

A common misconception is that only large corporations can afford effective cybersecurity. In most cases, implementing cybersecurity isn’t merely a matter of money, but of proper training and awareness. A Ponemon Institute study linked 54 percent of data breaches to employee or contractor negligence. This includes email phishing, which is often the first step attackers use to conduct large scale theft of usernames, passwords, and other sensitive data.

Educating and training your employees on cybersecurity minimizes the risk of data theft at the point of contact. Your business should have protocols to identify signs of phishing, choose secure passwords, and grant or deny access to information. You can also inform your customers about how to keep their information secure. Taking this two-pronged approach shows customers how committed you are to keeping their data safe.

Being proactive and spreading the word on cybersecurity threats will help you protect your business from hackers. Whether you’re a multinational corporation or a two-person mom-and-pop shop, your customers rely on you to safeguard their data. Implementing the latest security practices lets them know that you value their trust.

How to Know When to Outsource IT

Group of people discussing Outsourcing IT

Nearly every company must now rely on technology on a daily basis. For most companies, the role of technology will only grow in the future, making it even more important for all companies to have the tech support they need at all times. Depending on the situation, companies may hire employees to handle IT in-house, or they may outsource IT to a third-party provider.

Group of people discussing Outsourcing IT

The information below will help you determine whether it is time for your business to consider IT outsourcing.

Benefits of Outsourcing IT

Before you can decide whether outsourcing is right for you, you must first understand the reasons you might choose this path. Below are some of the potential benefits of outsourcing IT:

  • Fewer headaches – When you outsource IT, you no longer have to worry about maintenance, upgrades, repairs or any other technological problems.
  • Fewer expenses – Outsourcing IT is cost-effective, as you won’t have to pay for full-time employees to handle IT.
  • Scalability – Outsourced IT services can be scaled up or down to meet your needs as your company evolves.
  • No interruptions – When IT is outsourced, you won’t need to deal with downtime or other workflow interruptions related to IT issues.
  • Better use of in-house resources – Many businesses delegate IT responsibilities to existing employees when they can’t afford to hire full time IT personnel. With outsourcing, you will no longer need to split your employees’ focus in this way.

Downsides of Outsourcing

Although outsourcing IT offers several benefits, there are downsides as well. For example, you won’t have as much control over your operations as you would have if you kept IT in-house. In addition, if your provider is in a different time zone or has a heavy workload, communication can be problematic. Finally, if your business is small, outsourcing may be too expensive.

Should You Outsource?

Deciding whether to outsource IT to a third-party provider can be a challenge for any company, and there are many factors to consider. If you aren’t sure whether outsourcing IT is right for your company, simply compare your options and weigh the pros and cons. Remember to evaluate the potential for cost savings, as well as the impact on your day-to-day operations. It’s also a good idea to learn about the services available to you so you will know what you should expect if you choose to outsource.
If you decide to proceed with outsourcing, it is important to consider multiple providers before making a selection. Choosing the right IT provider can make all the difference in the success of your company. Remember that the cost of outsourced services is not the most important factor. Making sure that you are receiving reliable, high-quality services is essential. Interview each of the providers you are considering and ask them about the services they provide, the fees they charge and the customer support they offer. You should also read reviews from past customers to find out how others have felt about the services they received from the provider in question.

How Do I Choose a Cloud Computing Model?

Cloud Computing

Cloud Computing

How Do I Choose a Cloud Computing Model?

No matter what your company or organization specializes in, it’s sure that you have some form or forms of data that needs to be stored, well, somewhere.

Before the invention of cloud computing, most company data was always stored on-site — that is, in the hard drives at a place of business. Additionally, some businesses may have had data stored on remotely-located hard drives or discs; but the majority of data was “in the building.”

Naturally, you can see how this would be dangerous — both for you as a business owner and your clients, customers, and investors. Sensitive data such as customer specs or financial information could be easily stolen, corrupted, lost because of a computer glitch, or even destroyed in a fire.

Today, with the advent of cloud computing. The bulk of these worries are gone. Nearly all major companies, organizations, governments, and many individuals use the cloud.

What is the cloud and what is “cloud computing”?

The first thing to know about “the cloud” is that it’s not a physical thing like a computer or a hard drive. Instead, this term refers to a virtual space or a select part of the Internet — the part that stores data.

Just as you can surf the web from anywhere in the world as long as you have an Internet connection, you can also access the cloud from anywhere in the world — plus whatever you store there. Again, you simply need an Internet connection. In this way, many people simply define the “cloud” as a metaphor for the Internet.

“Cloud computing” is the generally recognized term for all computing actions done in or via the cloud. Therefore, cloud computing refers to cloud-based data storage, but it also means cloud-based:

  • Data management
  • Content delivery
  • Access to applications and software
  • Delivery of services

Should your business be using cloud computing?

Before we dive into how to choose a cloud computing method, let’s talk about why you should be using cloud computing — and you absolutely should be.

Cloud computing provides numerous benefits that old-fashioned computing methods just can’t live up to. Specifically, cloud computing provides:

  • Mobility and Efficiency: You can work on the cloud from anywhere. Allow your employees, customers, clients, and investors to access the best that your company has to offer, without worrying about weighing down the system or collapsing your infrastructure.
  • Ultimate Security: The cloud provides the best security available when it comes to storing your sensitive data. Even when hardware and equipment fails, you know your data will be stored safely and backed up.
  • Scalability and Flexibility: With non-cloud computing solutions, you must anticipate the extent to which you’ll use your storage space and other computing needs beforehand. Cloud computing allows you to scale your cloud services up or down, based on your unique needs.
  • Strategic Value: Cloud computing methods are always updated with the latest software and the newest tech. This gives your company a competitive edge. Plus, there’s no need to toss outdated technology or revamp your entire network, which would otherwise set your company timeline back significantly.

What method of cloud computing should my business use?

This depends on the organization’s specifications, needs, and goals. There are three basic methods of cloud computing to choose from.

Private Cloud Computing

This model of cloud computing provides dedicated use to your company’s data and systems over a private IT infrastructure. This is a good model to choose if you are particularly concerned about confidentiality and security. Only a trusted third-party or your company’s internal resources team should manage a private model of cloud computing, and you should only give access to those within your company.

Public Cloud Computing

This method of cloud computing allows your business’s resources (software, platforms, infrastructure) to be available to the general public. In some cases, these types of cloud computing models are offered to the public for free, but they may also be sold by a pay-per-usage model.

Hybrid Cloud Computing

As the name suggests, the hybrid cloud computing model blends a public cloud and a private cloud. The hybrid model is mostly by companies who need to operate both models, and thus, the two are integrated into one overarching system.

Resources in the cloud are easier to access, manage, and recover after an equipment malfunction. By switching your business to one of the cloud computing models outlined above, you’ll have a competitive edge and complete control of your company’s data and systems.

Your MacOS Is Under Attack: 2019’s Biggest Malware Threats

MacOS and Malware

Your MacOS Is Under Attack: 2019’s Biggest Malware Threats

MacOS and Malware

The Mac operating system (MacOs) has frequently been hailed as one of the best systems for its resiliency to malware and typical viruses. But the days of MacOs standing strong and tall with no worries have really always been a misconception. Mac systems are just as vulnerable to the beefed-up, intelligent malware threats that are out there today.

SentinelOne published a lengthy review of the MacOs malware at the end of 2018, but in a new release, SentinelOne also stated that there has actually been an uptick in the numbers of new types out there attacking users. Here is a look at some of 2019’s biggest MacOs malware threats that every Mac-reliant business owner should know.

1. OSX.Siggen: A Malware Download from a Malicious Domain

Masquerading as a helpful app called WhatsApp, OSX.Siggen is actually a latched-on malware that slips in during a regular app download. WhatsApp is a fake social media platform, and the download looks super enticing when users come across it. However, once added to MacOs, the app runs with a backdoor designed to take administrative control over the system.

2. KeyStealDaemon: Password Hijacker

This dirty malware showed up in February of 2019, but by June it was still running strong. Apple allowed a patch several years ago designed for another purpose, but KeyStealDaemon can create administrative privileges for itself by slipping through. Unfortunately, this malware allows the person behind the scenes to get into the system and steal pretty much any password you have stored. The good news is, if you have properly updated your system, KeyStealDaemon can be booted out because it cannot break through.

3. CookieMiner Slips In and Steals Credentials

Toward the end of January 2019, a cryptominer showed up with its own installed backdoor to induce a threatening combination of technologies to steal cryptocurrency exchange cookies and passwords for Google Chrome. The worrisome thing about CookieMiner is this: experts believe that the malware could potentially have the rare ability to bypass things like authentication processes that involve multiple factors. If CookieMiner is capable of gathering enough cookies and credentials, cryptocurrency wallets can be virtually pickpocketed right in plain sight.

4. Mokes.B Puts On a Good Act

Persistence agents running amuck on your MacOs with familiar names may never be spotted, especially if they are calling themselves things like Firefox, Skype, or Chrome. This is precisely how Mokes.B avoids suspicion when it latches onto the operating system in application support folders and tracking files. Mokes.B is super-scary because it can gain the ability to take actual screenshots whole you are on pertinent screens, but it can also record keystrokes to steal date you are keying in.

5. A Variant of OSX.Pirrit Has Shown Up

OSX.Pirrit caused a lot of problems a few years ago, but this malware never really disappeared altogether. Instead, new family members under the old parent app are still being found on MacOs, and they are not being detected as they would otherwise be when acting as OSX.Pirrit. The aim of this malware is to make money from redirect actions that occur as a result of a browser infection, but there are rumors that PIRRIT is potentially capable of stealing data as well.

6. OSX.Dok Reroutes User Traffic

OSX.Dok gets into a system and installs a securely tucked-away Tor version location on a Mac system. User traffic hitting a site gets sent to an onion server instead of where it should be, which is a major problem for business owners needing to protect sensitive customer actions when they think they are on an e-commerce website. One of the scariest things about OSX.Dok is the fact that it can steal even SSL encrypted internet traffic maneuvers. Older versions of this software were thought to be banished, but new versions continually pop up.

Even though there are so many Mac users who think they are covered by some unseen immunity from malicious software, these risks are there and the growing list of 2019 proves that fact. Attackers deploying these software programs are targeting those easy-to-break barriers, so something like an improperly updated computer or even an unsuspecting employee can leave a business computer wide-open for an attack.

Microsoft’s Hyper-V Server 2019 Finally Released: Here’s What You Need to Know

hyper-v to amazon

Microsoft’s Hyper-V Server 2019 Finally Released

After being plagued with everything from data loss issues to a lack of available hardware, Microsoft finally released their long-awaited Hyper-V Server 2019 to their Evaluation Center approximately eight months after the expected release date of October 2, 2018. This is even after the Microsoft team skipped the crucial RTM (“release-to-manufacturing”) stage that allowed hardware developers to deploy and test adequately, forcing a holdup before organizations could even utilize the update. The mysterious delays of this free enterprise-class server virtualization solution may make users a little wary, but the functionality offered may simply be too tempting to overlook the release.

hyper-v to amazon

What Is Microsoft Hyper-V Server 2019?

Microsoft’s Hyper-V Server 2019 is a free product that is meant to compete directly with VMWare, providing enterprise-class virtualization for your datacenter and hybrid cloud, according to Microsoft’s Evaluation Center website. Essentially, you’re able to quickly scale and balance workloads to meet the demanding performance requirements of today’s data-heavy businesses. The release contains the Windows hypervisor technology as well as a simple and reliable virtualization component and a Windows Server driver model. The product is intended to help reduce costs and improve overall server utilization. You can easily compare Windows Server versions in this free online tool from Microsoft.

“We Found Some Issues with the Media”

Microsoft’s bland explanation of why they quickly pulled Windows Hyper-V Server 2019 from the Evaluation Center almost immediately included this note on their blog: “As we were getting ready to publish Microsoft Hyper-V Server 2019 in the Evaluation Center, we found some issues with the media. We are actively working on resolving it”. This was after the software giant released the Windows Server 2019 evaluation media, minus the Hyper-V Server portion of the package. While it’s fortunate that Microsoft immediately discovered these issues before the software was widely implemented, there were still some critical features that users had been anxiously awaiting for many months. It appears there were some issues with Remote Desktop Protocol and media installation problems, too.

While it seems that all of the glitches have been safely ironed from Microsoft’s latest release, wary users may want to give the platform a few months before launching into full utilization. After more than seven months of delays, Microsoft has left fans wondering if they’re preparing to phase out the popular — and free — tool in the future.

Building a Rock Solid Cybersecurity Plan

Cyber Security

Cybersecurity Plan

Cybercriminals may be going into a stealth mode, but that doesn’t mean that cyberattacks are slowing down — quite the opposite, in fact. According to the 2018 SiteLock Website Security Report, attacks increased by 59% and accelerated going into December. Record numbers of businesses are being infiltrated by hostile actors, with data breaches affecting hundreds of millions of users in a single attack. This all comes during a time when cybersecurity costs are accelerating as more organizations scramble to bring expensive systems and well-paid IT assets online to help protect their business from attack or assist with recovery. By the year 2021, damage to businesses is expected to exceed $6 trillion annually from cybercrime alone. It’s becoming increasingly difficult for businesses to manage the complexity required for a comprehensive cybersecurity plan alone, but these basics will give you a starting point to managing the risk to your organization.

Understanding “Current State” Security Practices

Many organizations begin crafting their cybersecurity plan by reviewing and documenting the current state of their risk-reduction efforts. This could include everything from data structures and storage locations, physical and cloud-based infrastructure models, third-party vendors and other connections. This “current state” report gives you a comprehensive view of the organization and allows you to capture potential risk centers that will need to be addressed in the future.

Balancing Security Needs with Business Requirements

It’s a fact of life that IT professionals are often in top demand, making it difficult to implement the full range of cybersecurity protections that proactive leaders feel are necessary. This balancing act may take place as ongoing negotiations between business and technology teams as the risks of not taking specific steps to tighten security are weighed against the potential benefits of new functionality. IT teams need to have a full understanding of how data and applications are utilized throughout the organization, including how remote partners or staff members are connecting into business applications and databases. Going through this process prompts conversation around the replacement value of particular platforms. Where an IT team may feel that an older platform could be deprecated without undue business impact, one particular unit may be utilizing that data in an unexpected way. In this instance, business and IT leaders will have to negotiate whether it makes sense to enhance the security or simply move to a newer alternative.

Crafting Your Plan and Training Your Staff

Understanding all of the various assets that your business has available allows you to gain a more holistic view of the business, a crucial element of any successful cybersecurity plan. Define replacement or bypass recommendations for each of your core business assets, and then fully document any changes that need to be made to reduce the risk of a breach or the effect of any malware or ransomware attacks. Having the plan in place also requires determining the training level that your staff will need. According to Cisco, the majority of malicious file extensions are made up of popular files such as Microsoft Word, Excel and PowerPoint, making ongoing training an important part of any cybersecurity strategy.

Small and mid-size businesses are the organizations least likely to have a formal cybersecurity plan in place, but these businesses are a high-risk target that is extremely attractive to hackers. Managing the complexity associated with the various platforms and data sources is often cited as a significant challenge for over-taxed IT personnel. Making regular cybersecurity reviews a priority can help your organization not only stay safe online but also identify processes challenges that need to be addressed to improve operational efficiency. Even with a rock-solid cybersecurity plan in place, that doesn’t mean your organization is completely safe. Instead, it means that you’re ready for an attack and are able to respond appropriately and in a timely manner — which can save your company hundreds of thousands of dollars in the event of a breach.

Which Office 365 Plan Works Best for Your Organization?

Microsoft Office 365 Plans

Microsoft Office products have become ubiquitous throughout a range of industries, and there are more choices than ever before to find the suite of professional office software tools you need to run your business effectively.

While you can still find Office products available for a single licensing fee (Office 2019, for example), most businesses are turning to Office 365 as a subscription software solution that offers a range of powerful tools, including cloud storage and seamless sharing integration across devices.

Microsoft Office 365 Plans

But if you’re ready to move forward with a subscription-based Office 365 solution, you’ve still got to narrow it down for the right product. Will your business benefit from the Business or Enterprise option? If you choose Enterprise, which level makes the most sense for your organization? Read on for a breakdown on how to choose the best Office 365 product for your team [OPTIONAL CTA] and feel free to reach out to us at any time for support or guidance in making the transition to Office 365.

Choosing Between Office 2019 and Office 365

The key distinction between Office 2019 and Office 365 is connectivity. Office 2019 is different in the way you purchase and use it, but more importantly, it does not offer any of the cloud-connected features of Office 365. For businesses wishing to utilize the power of cloud storage as well as greater choice in terms of features and connectivity, the subscription-based Office 365 is the way to go.

Business vs. Enterprise

If you operate a small business, you can find several Office 365 Business options that provide licenses at a set rate per user for up to 300 users. Select either basic plans that focus on cloud storage solutions to more advanced options that also include desktop access to products like Microsoft Word and Excel, as well as cloud collaboration system, SharePoint. Opting for Office 365 Business is a good move if you’re keeping an eye on your budget, but still want to access many of the staple features that Office has developed over several decades. To take full advantage of the cloud tools, larger businesses will want to opt for Office 365 Enterprise options, which offer unlimited data storage, including archive and mail storage. Enterprise plans also allow for greater interaction and collaboration across platforms like SharePoint, which is another bonus for larger companies with employees in multiple sites.

Which Enterprise Level is Right for Your Business?

If you run a larger business, or have a small business with high data storage needs, then choosing Office 365 Enterprise is probably the right choice. Microsoft currently offers 3 levels of service: E1, E3 and E5.

The first level, E1, offers basic office tools, including Word, Excel, and SharePoint, at a reasonable monthly rate. E3 includes these tools as well as additional connectivity–and the protection to go with it. Data loss prevention and encryption are among several tools that Office 365 customers at the E3 level will be able to take advantage of. To consolidate your entire suite of digital solutions into one overarching tool, the E5 level of Office 365 Enterprise includes advanced protection for your company’s data, plus communication tools and video conferencing platform options to best accommodate larger business and keep them in compliance.

As you find the right next move for your organization, feel free to reach out to {company} today to assess your needs and the potential solutions that today’s Office products can provide.

Should Your Business Outsource IT Operations?

Outsourced IT Operations

There never seem to be enough hours in the day to get everything accomplished, and that goes double for small business owners. When you’re top dog in charge, every small problem or frustration heads your way. Technology support is one of the key complaints from staff members, especially when there are problems with slow network connections or aging computers. You need your staff members to be contributing 110% every day, and that goes for your network infrastructure as well. If you’re struggling with finding the time to respond to dozens of IT challenges while also driving your business forward, it may be time to consider outsourcing your IT operations so your internal teams can focus on the future.

Outsourced IT Operations

Predictability in Pricing

Whether your business is running on a shoestring or you have a healthy budget, it is tough to get hit with an unexpected bill that can reach tens of thousands of dollars. If your business experiences any type of disaster event that affects your technology, the cost to get everything back up and running can be staggering. The word “disaster” makes you think of something that won’t happen to you, but the reality of technology disasters is much different. Malware and ransomware are rampant in small businesses, with approximately 60% of all data breaches occurring in a small business. When you work with an IT managed services provider, you have an added layer of support for your team that is priced consistently throughout the year. Plus, you have the peace of mind knowing that you have experts that are an extension of your business who already understand your infrastructure — a great step towards being able to rebuild it successfully.

Reducing Overhead — and Improving Quality of Service

Technology is extremely complex and hiring all of the specialists that you truly need to run a complex business would be exorbitantly expensive. With outsourced IT operations, your staff has a platform of consistent support that they can trust to always be there when they are needed. Response times are guaranteed so staff members can focus on doing their job instead of stressing about whether their technology is working properly or quickly enough for their needs. An added benefit is the access to a stable of trained professionals with a broad range of technical knowledge in fields such as cybersecurity, network engineering, customer support, data utilization and more.

Scale Your Business With Ease

Growing your business technology used to be expensive and stressful: how can you make a major purchase of hardware and software based on the scale you think your business will be for the next few years? If you’re in an active growth stage, a poor decision could be disastrous. Either you end up with inadequate hardware that won’t support your business, or you overspend and have crucial capital reserves tied up in resources that aren’t being fully utilized. With IT managed services, scaling your business couldn’t be easier. Bringing a new server online is no longer a tortuous process of weeks, but can be accomplished very quickly by your external support team. Adding software licenses and data storage capacity is also easier, allowing you to focus on growing your business and providing exceptional service to your customers.

Enterprise-Level Technology — Sized for Your Business

It would be difficult for a small business to afford to implement the same type of advanced help desk software, cloud-based software and security measures that you would receive as a client of a managed IT services company. IT support companies are able to afford enterprise-level technology as they are spreading the costs between a variety of clients. You benefit from the advanced tech at only a fraction of the price. Your help desk support requests become more predictable and your business becomes more secure — all while you’re gaining the benefits of an enhanced network infrastructure to power your business.

Outsourcing your IT operations may not be for every business, but the majority of small businesses can see a significant benefit by reducing the burden on internal technology professionals. As an added bonus, the active monitoring provided by IT support specialists can help ensure that your business is protected from cyberattack, with quick remediation and support if you do experience an attack. Accelerate your business growth and support the innovative ideas of your teams when you rely on trusted, experienced technology professionals to provide support for your business.

What Is Managed IT Services & Who Provides Services

Managed IT Services

As managed IT services have grown in popularity, you’ve probably heard the concept touted often as the answer to your business’s IT woes. Still, there can be plenty of mystery on the topic. What is managed IT services, exactly? How do organizations integrate managed IT services into their existing business and workflows? Also, who provides these services? In today’s business blog we’ll answer these questions and more.

What Is Managed IT Services Exactly?

Managed IT services is a broad term describing any scenario in which a company (that’s you) partners with a vendor, called a managed service provider (or MSP), to handle some or all IT responsibilities for the company.

The exact services that MPSs offer range pretty widely. Companies, too, vary widely in terms of their IT infrastructure and needs, as well as exactly which IT responsibilities they choose to outsource to an MSP. Some firms may contract with an MSP to handle absolutely everything about their IT infrastructure. More commonly, companies will outsource only certain portions of their IT workload.

It’s a little easier to understand the concept of managed IT services by looking at some examples of how they are currently being used in several types of organizations.

How Do Organizations Utilize Managed IT Services?

Businesses implement managed IT services in a whole host of ways. Here are a few examples.

Some companies look to a managed service provider to handle all or nearly all its IT needs. Growing small businesses, for example, may not have much (or any) in-house IT presence. They need capabilities that they don’t have, and they find it simpler and more affordable to contract with an MSP than to build out their own in-house IT team.

On the other end of the spectrum, a medium or large business with an established in-house IT team might look to a managed service provider to alleviate some stress on that team. A larger firm might outsource helpdesk-level support, for example. In doing so, the company would empower its in-house team. Free from the distractions of troubleshooting workstations and managing software installs, the in-house IT specialists can focus their attention on the higher-level tasks they were hired to do.

Businesses of any size can also look to an MSP to fill a specialized need. Some areas of IT have unpredictable costs, and others are simply cost-prohibitive for many smaller businesses to build on their own. Some areas can be difficult to hire for, too. Examples of specialized needs that can be met through managed IT services include cyber security, information security and compliance, and cloud services.

What Are Reasons to Choose a Managed Service Provider (MSP)?

Businesses who have embraced the managed IT services model do so for a wide variety of reasons. Some are unique to specific industries, but many are universal. Here are a few reasons it likely makes sense for your business to choose a managed service provider for your managed IT services needs.

Scaling for Growth

Scaling your IT infrastructure has real costs when you do it in house. You need additional equipment, additional floor space to house the equipment, and additional personnel to install, run, and monitor the equipment. Managed service providers, on the other hand, already have the equipment. They’re running servers for dozens of businesses, so they have automatic capacity when you need more. They can leverage the economy of scale in a way you can’t.

Growth isn’t just measured in headcount, either. Device count continues to increase, too. Employees expect to be able to interact with systems using their work computer, laptop, tablet, and phone—both on site and off. Your in-house team doesn’t have the time to support all these device issues. A managed service provider does.

The Talent Gap Is Real

If you have an in-house team, are you having trouble keeping it fully staffed with well qualified people? You’re not alone. One reason is that the US has reached full employment, making domestic hiring more difficult than ever before.

Another more serious reason is the digital talent gap. In 2017 (that’s before we reached full employment), 54% of companies were having difficulty finding workers with the right digital skills. It’s not gotten better.

Fill your business’s talent gap by partnering with an MSP. The right MSP will have the specialties you’re missing and will be able to work in harmony with your in-house team.

IT Managed Services

Who Provides Managed IT Services?

If your business is looking into working with a managed service provider, you may be asking who provides managed IT services. The good news is you have plenty of options. There are quite a few local providers offering managed IT services in every metropolitan area, and there are a few global players as well. We’ll get to that distinction, but first, a word on services offered and specialization.

Services Offered and Specialization

The first question businesses should ask is whether an MSP offers the services they need. Not every MSP has exactly the same offerings or experience, so don’t be afraid to ask pointed questions. Don’t just ask whether they offer a given service; ask how many clients they’ve served with it.

Some industries, like healthcare or finance, have developed specialized IT needs. Accordingly, some MSPs specialize in specific industries or technologies. In short, look for niche players if you’re in a niche industry.

Local vs. Global MSPs

Choosing a local firm means getting local, boots-on-the-ground support. The best local firms offer a wide spectrum of services, including extended hours, and have the infrastructure and personnel depth you need. You’ll get individualized attention and you’ll support your local economy.

Choosing a global firm like Amazon’s AWS gives you access to more raw power and, often, innovative technology others can’t match. Customer service, on the other hand, can be a bit impersonal, and fixing on-site problems can take time.

Conclusion

If you’re looking for a quality local managed services provider, we’re here for you. Contact us today to get started.