Incorporating the IoT to Improve Connectivity to Your Customers  

IoT Business

Learn how the advent of the Internet of Things has improved device connectivity and enabled businesses like yours to delivery consumer-driven solutions.  

IoT Business

The Internet of Things (IoT) was first conceptualized in 1982 through the internet connection of a Coke machine at Carnegie-Mellon University which was able to report inventory levels and the temperature of vended sodas. From this beginning 37 years ago, IoT has led to greater connectivity between all types of devices for the purpose of providing and sharing data. What would have been unimaginable 50 years ago in our parent’s and grandparent’s time has been realized today as televisions, refrigerators, telephones, and other types of consumer electronics have been enabled to talk to one another.

IoT has also helped businesses like yours learn a lot about your customers. The way in which consumers interact with IoT-enabled devices provides businesses with valuable data which can be used to transform products and services and solidify customer loyalty. This leads to the development of additional products, increasing the things-to people ratio, which is the amount of consumer products owned per person. As the things-to-people ratio continues to grow, businesses have seen the development of smart homes, smart phones, autonomous vehicles, etc., as well as an increase in the generation of data which enables machine learning and greater human-to-computer interactions.

This white paper is an exploration of the advances in IoT and how it is moving greater automation of connectivity. This automated connectivity is critical as the number of IoT devices grows, warranting cost effective ways to remove the complexity of these connections. Businesses understanding the importance of managing the connectivity of their IoT devices will be best positioned to gain market share.

What is the Internet of Things (IoT)?

A simple definition of Internet of Things is the ability of all things, people, machines, objects, etc. to transfer data between each other over a network. Each of the things interacting through the IoT network are given what is called a unique identifier (UID), which is a label or identifier assigned to the IoT things (i.e. people, machines, objects).

IoT connectivity is responsible for moving the number of connected devices from millions to billions. According to business consultancy groups McKinsey and Gartner, there are more than 26.7 billion IoT connected devices in 2019. The number of things to people in 2020 is projected to be 26 times more in 2020, while the number of connected devices will grow by three times as many or 75.4 million in 2025. The popularity of IoT can be seen in the use of smart and connected devices in the home. This includes applications such as smart thermostats, smart locks, and smart refrigerators. Smart security, one of the poplar home uses for IoT connectivity, has a market expected to grow to $22 billion by the year 2021. Additional markets expected to grow as a result of IoT are home entertainment systems and energy management technology.

How IoT Has Spawned Greater Connectivity

The global IoT market is worth $1.7 trillion in 2019. Of this amount, 35 percent or $595 billion of this value is attributed to hardware, such as smart home peripherals, smart phones, etc. Countries North America, Western Europe as well as China make up two-thirds of the installed IoT devices. It is also worthy to note that, on average, 127 new IoT devices are connected to the internet every second across the globe. Industry is also gravitating toward a greater use of IoT connected devices. Industrial IoT, which comprises 17 percent of the IoT related projects on a worldwide basis, has a market value projected to reach $110 billion in 2020.

Growth of Personal Digital Assistants

The development of new devices has advanced connectivity and has also been responsible for this growth. Over the past years, the advent of personal digital assistants (PDAs) or virtual assistants, from Apple’s Siri, to Google Voice has meant less reliance on manual typing and a greater dependence on voice assistance. The global intelligent PDA/voice assistance market was worth $2.4 billion in 2018and is expected to increase a total composite average growth rate (CAGR) of 40.4 percent for the period (2018 – 2025).

IoT Growth in the Healthcare Industry

The healthcare industry has been a direct beneficiary of IoT connectivity. Such innovations as robotic process automation (RPA) and artificial intelligence (AI) have helped healthcare sector providers diagnose disease, manage chronic conditions, and bring the cost of care for patients and providers. The healthcare IoT market value was $60 billion in 2014 and expected to reach a value of $136 billion in 2021, a CAGR of 12.5 percent. Growth in the connected devices segment of the market is projected to be the best for the healthcare industry. Asia-Pacific countries are expected to experience a CAGR of 17 percent for the measuring period of 2015 – 2021. Why is IoT important to the Healthcare sector? It provides companies with the ability to grow therapies and processes useful in meeting needs and improving healthcare outcomes through improved:

  • Monitoring of patient health
  • The operation of healthcare clinics
  • The management of workflow
  • Imaging connectivity
  • The measurement of the effectiveness of fitness, health and wellness programs
  • The development of new drug therapies

IoT +37 Years: What Does the Future Hold for Connectivity

The future of IoT is more than bright. The explosion in the growth of IoT connected devices, over 300% between 2019 – 2025, is forcing businesses to invest in this technology to experience a cut of the nearly $500 billion in profits generated from more than 2 billion devices in use in 2019 alone. Companies are maneuvering to position themselves as leading innovators in the development of IoT devices and products. For example, Google invested $3.2 billion to purchase Nest products and paid another $2.1 billion to acquire FitBit, in a bid to compete with competitor Apple’s Apple Watch. These acquisitions are strategic moves designed to gain further control of the IoT market and offer an array of products which can capture valuable consumer data and further the development of needed products.

IoT has not reached its zenith in terms of depth or breadth of market. What was thought to be the limit when smartphone technology was first introduced to the market more than 25 years ago on August 16, 1994 (IBM’s Simon Personal Communicator), the world and consumers have seen an astronomical amount of growth in the number of devices (“things”) with the capability to interact with us and each other to provide important data and operate free of human-to-computer interaction. Automated homes equipped with functions which can clean your floors, issue notifications when you are running low on milk, provide real time video and alerts when an intruder approaches your home are more than the dreams of 1960s science fiction writers like Isaac Asimov and Philip K. Dick.

Bottom Line

Businesses that learn to involve themselves in IoT connectivity will find themselves at the leading edge of this technological advancement. IoT means a greater opportunity for profitability through the mining of data and predictive analysis provide by data scientists to determine consumer interests, wants, and needs. The application of IoT in a business setting helps businesses leverage knowledge gained from their customers in ways unforeseen when the internet was first made available to the general population. IoT connectivity leads to higher profits and better consumer loyalty, as seen in the rapid growth of IoT’s market value.

Businesses will also come to understand that improvements in their IoT offerings will lead to improved employee morale. IoT connectivity provides businesses with valuable consumer data which in turn leads to the creation of products designed to improve quality of life. The data gleaned from IoT devices can be synthesized efficiently and seamlessly, creating a data-driven environment which reduces employee stress and leads to greater creativity. This is another benefit IoT connectivity provides your business and its bid for greater profitability.

It is important to recognize that any limits on IoT connectivity are those which consumers set. A greater reliance and dependence on digital devices to provide us with the comforts of daily living will be tempered by attempts by hackers and other nefarious actors to compromise these machines for their personal gains. Proper monitoring and safeguards must be put in place; businesses must constantly gauge consumer interest for the next best thing and balance that desire against the ability of that “thing” to provide a solution and not be another gadget that is a potential hazard. A proper read of the data IoT devices provide will help guide business toward smart development in keeping with the dramatic increase in value in the IoT market, leading to better products, happy consumers, engaged employees, and a better envisioned world.

How to Hire Qualified Computer Specialists

Computer Repair

Need to Hire a Computer Repair Specialist? 5 Criteria to Consider

Are You Ready to Hire a Computer Repair Specialist? Read about the 5 Criteria You Need to Evaluate to Avoid Hiring the Wrong Person and Costly Mistakes  

Computer Repair

Computer use in the U.S. has grown exponentially in the last decade. Over 15 million computer devices were shipped out to users per year in 2003, according to industry data. That amount rose to an astonishing 65 million per quarter in 2015. With that many devices in consumers’ hands, computer repair specialists are a must for personal and enterprise users when something goes wrong. However, when it comes time to decide who to hire, knowing what criteria to look for can mean the difference between a mediocre and an excellent result.

Experience Levels

When deciding to hire a computer repair specialist or vendor, ask about the length and type of experience the specialist has. A specialist that has years of experience with the types of devices your organization has is ideal. If hiring a specialist from a local or national vendor, ask how employees or contractors are selected. Some vendors, for example, will only hire contractors that have successfully completed various industry certifications.

Education and Training

Hiring specialists that possess a formal degree in computer science or information systems can help improve the quality of service you receive. Industry certifications specific to general computer repair and troubleshooting, Apple, and Microsoft devices can also help. Specialists that keep up to date with industry trends and changes through continuing education courses is another good sign you will receive excellent service. Yet, industry certifications and degrees alone are not as important as years on the job and skills.

Device Types

Take a look at what types of devices your organization has and what devices require ongoing or periodic support. Some repair technicians will be highly specialized in certain types of devices, such as tablets or desktops. Repair specialists may only work on specific brands like Apple or Dell. Another important consideration is determining which repairs and devices can be supported internally versus externally. Simple repairs like replacing or upgrading RAM might be able to be completed by your internal IT department, depending upon the device brand and type. Other repairs like replacing a motherboard could be more complicated and require the device to be shipped into a vendor’s depot or replaced with a similar unit.

Cost

The cost of hiring a qualified computer repair specialist is usually at the top of most organizations’ criteria. Although it can be tempting to choose the vendor or specialist that offers the lowest price, this may not always be the best option. Consider whether there will be extra fees for issues that come up after the initial repair is completed. Also, check into whether completed repairs come with a warranty and how long the warranty lasts. Keep in mind that while the price of the service is not necessarily equated with quality, choosing smaller vendors or individual repair specialists will likely provide you with the best value.

Recommendations

Ask peers for recommendations on qualified computer repair providers. If the vendor or specialist is local, visit the location as a potential customer to see how the specialist responds. Assess whether you were treated courteously, whether the technician attempted to listen to your problem, and what repairs the technician recommended.

4 Dangers of Hiring Printer Companies to Manage Your IT Services

Printer Repair Companies

4 Reasons Not to Hire Printer Companies

Thinking about saving money on your IT services with a printer company? Learn about the pitfalls and dangers of relying on support from companies without expertise.  

Printer Repair Companies

Hiring a printer company to take care of your IT services can seem like a great solution. You won’t have to consult with multiple vendors or negotiate multiple contracts. A printer company might even offer to take care of all of your IT services for less than what you’re currently spending. However, there are several reasons why you should not trust a printer company as your single vendor for all of your organization’s IT needs. Although you may pay less, that lower price comes with a higher cost – substandard service and support.

The delivery of substandard service and support from printer companies occurs due to the following:

  • A lack of experience
  • An inability to understand the true nature and components of IT services
  • Inadequate resources directed towards developing IT and IT services
  • Unstable organizations due to conflicts between printing and IT services

Insufficient Experience

By design, printer companies are specialists in troubleshooting and maintaining two items – printers and copiers. While these companies are experts at providing service on these types of devices, branching out into the world of IT services is not something these companies have done in the past. Even though the staff may have basic troubleshooting, sales, and customer service experience under their belts, they may only have limited experience with the complexities of managing networks.

Lack of Understanding

Since printer companies do not have decades of experience with IT services, there is often a skill and knowledge gap. Without an understanding of and experience with more complex computing devices, troubleshooting skills may be limited. Computing devices, servers, and network equipment are more intricate than printers or copiers. In order to configure, deploy, maintain, troubleshoot, and fix this type of equipment, advanced and interdependent knowledge is necessary. It is far easier for printer companies to overlook the source of a problem with network dependent devices and the network itself simply due to a lack of skill.

Inadequate Resources

Since these companies specialize in printers and copiers, it is more difficult to devote internal resources to IT services. This means that there may be little put into research and development, training staff on the skills they need to support IT services, and a lack of support staff designated to managing IT services for clients. In other words, printer companies tend to overpromise and underdeliver when it comes to supporting services and devices outside of printers.

Instability

When printer companies try to branch out into IT services, it can cause internal conflict. Staff that is managing printers and copiers may not be able to keep the company afloat, due to the fact that the company is not reinvesting what it should into its printer expertise. Consequently, both sides of the business begin to suffer, and animosity develops. Leaders within the company may decide to cut out IT services altogether, leaving clients without support.

5 Ridiculous Ways Technology Transforms Your Industry

Technology Transformation

Incredible Ways Technology Has Changed How We Do Business

How has technology transformed your industry? Explore 5 important ways technology has recently changed how we do business, delight customers and grow businesses  

Technology Transformation

It doesn’t matter which industry we’re in. Technology is a must. It makes things faster, safer and better when used right. It can propel our businesses and leave competitors in the dust. But many businesses are simply unaware of what’s out there and just how accessible it is to any size business. Here are five incredible types of technology that are completely reshaping how we do business.

1. Big Data Revolutionizes Data-Driven Decisions

As business leaders, we’ve always made decisions based upon the available data. But more recent advancements in data collection and analysis have made it easier and more cost-effective to gather data and put it to work. We can make smarter decisions about the direction of our companies where we once had to rely solely on gut instinct.

We can enhance customer experiences to not only increase sales but to raise that net promoter score, building trust, loyalty and powerful word-of-mouth.

2. We Reach Customers in More-Effective Ways

87% of purchases now begin online. This doesn’t mean they buy online, just that they found the product or service online.

Digital marketing technology is a business technology that has transformed how we connect with customers. We can now more precisely target audiences to enhance the relevance of our ads to specific customer bases.

Thanks to the pay-per-click model, we don’t pay for advertising that doesn’t work. And thanks to optimization tools we continually improve strategies to find what does work.

Digital marketing allows us to reach customers where they find new products and services through:

  • Search engines
  • Social Media
  • Review Websites
  • Influencers

3. Virtual Reality Gives Employees Real-World Training

From healthcare to aviation to manufacturing, virtual reality (VR) and augmented reality (AR) are helping schools and businesses train employees in very lifelike situations. Employers can help employees become more comfortable in likely scenarios by allowing them to experience it in an artificial environment first. They can learn how candidates may perform at their jobs before sending that job offer to get the best people into important roles.

4. Enhanced Business Continuity Tools Reduce Down-time

From more effective ways to keep business and customer data safe to data backup to re-routing of important functions to remote locations, advancements in technology are making it easier for businesses to both avoid disasters (physical and virtual) and keep moving when disaster strikes.

Developing a strategy, deploying tools effectively and putting a plan into action, of course, take know-how, but those involved in business continuity planning now have a wider range of tools for the business continuity tool belt.

5. Better Technology for Less Cost

It’s not news to anyone that technology gets cheaper the longer it’s in use. And by now many amazing technologies have been around long enough that they’re getting very affordable, even for small business. Yet, many businesses still aren’t taking advantage of them because they don’t know what’s out there.

That’s why it’s important to work with technology experts who can introduce you to technology you’ll find useful to cut costs, enhance productivity, delight customers and more. To learn more about how technology is disrupting every industry, follow our blog.

Can I Use Windows 7 After January 14, 2020 or Do I Have to Upgrade to Windows 10?

Windows 10 Upgrade Questions

Can I Use Windows 7 After January 14, 2020 or Do I Have to Upgrade to Windows 10?

If you’re still running Microsoft’s Windows 7 on your computer, maybe it’s time to upgrade to Windows 10. After January 14, 2020, Windows 7 won’t be supported.  

Windows 10 Upgrade Questions

If you are using Windows 7 on your computer, you need to be aware that after January 14, 2020, Microsoft won’t release any additional updates or support for Windows 7. Even though Windows 10 has been available for about four years, Windows 7 (which was originally released on October 22, 2009), is still running on millions of computers worldwide. Since all of the Windows 7 support will end on the deadline of January 14, Windows 7 OS has been displaying ”end of support” notifications. If you’re receiving these notifications, that means your computer is still running Windows 7. Many current Windows 7 users wonder if they can still use Windows after January 14, and what will happen to Windows 7 after that date. To help decide what to do, here is a list of FAQs and answers.

Can I still use Windows 7 after January 14, 2020?

Yes, you can continue using Windows 7 after January 14, 2020. Windows 7 will continue to run as it is today. However, you should upgrade to Windows 10 before January 14, 2020, because Microsoft will be discontinuing all technical support, software updates, security updates, and any other fixes after that date. Your computer will become less secure without any updates the longer you go without them.

What will happen to Windows 7 after January 14, 2020?

Nothing will happen to Windows 7. But one of the problems that will happen is, without regular updates, Windows 7 will become vulnerable to security risks, viruses, hacking, and malware without any support. You may continue to get “end of support” notifications on your Windows 7 home screen after January 14. However, anyone still running Windows 7 Professional and/or Enterprise editions can purchase extended security updates through January 2023.

Can I reinstall and activate Windows 7 after 2020?

Yes. You should be able to install or reinstall, then activate Windows 7 after January 14, 2020. However, you won’t get any updates via Windows Update, and Microsoft will no longer offer any kind of support to Windows 7.

Can I upgrade Windows 7 to Windows 10 without losing programs and data?

Most programs and data should be transferrable to Windows 10, but you should back up your computer or network before you upgrade in case any problems crop up.

Does my current PC’s hardware support Windows 10?

If your computer is running Windows 7, it should be able to run Windows 10. In other words, the minimum requirement for both Windows 7 and Windows 10 are the same. It’s recommended that you use the official Media Creation Tool to upgrade, because it will scan your computer for any compatibility issues before you upgrade.

Is Windows 10 better than Windows 7?

Yes. Windows 10 is a better operating system than Windows 7. And, Windows 7 is 10 years old, and can’t give your computer the security level needed now.

Can I try Windows 10 before buying it?

Yes. You can follow the instructions to download the Windows ISO file guide to the most recent version of Windows 10. It will tell you how to prepare a bootable USB of Windows 10, and then you can install in alongside Windows 10 to try it out.

How do I upgrade from Windows 7 to Windows 10?

The process of upgrading from Windows 7 to Windows 10 is easy to follow when you go through the steps outlined for the official Media Creation Tool. And most importantly, backup your computer BEFORE you download Windows 10.

Who Wants to Become Part of an Elite Group of Business Executives?

Elite Business Group

Who wants to move past being a typical company with lackluster cybersecurity measures that WILL eventually lead to a data breach?

Elite Business Group

Welcome to the progressive group of business executives who take their reputation, their customers, and ultimately, their livelihood seriously. At this point in time, only 32% of executive board members are briefed on their company’s cybersecurity on a quarterly basis. What difference does their involvement make? Studies show 70% of breaches result from people and process failures within the company. This 32% of executive board members account for a unique group of people who want their business to thrive. They don’t settle for lackluster cybersecurity measures that will be their downfall.

And now we welcome you to join them…

Your internal information technology person or team will certainly thank you for advocating for more when it comes to cybersecurity. Why? Because they know the risks. Sophos found that the average cost of a ransomware attack on businesses is $133,000. Investing in cybersecurity now can save you hundreds of thousands later on.

{company} will help you reach a level of advanced cybersecurity wherein you can rest assured knowing you’re at a low risk for becoming yet another victim of an attack. If you are seriously motivated to become part of an elite group of business owners, you will be glad to hear that we’re able to make sure:

  1. Your board of directors is fully involved in all of your cybersecurity efforts
  2. Your entire staff (everyone on your payroll) is aware of proper policies and procedures
  3. Your complete infrastructure is protected with the right cybersecurity solutions

These 3 simple factors are absolutely crucial to setting you apart from the majority of companies with lackluster cybersecurity measures.

Our offering is based on more than simply implementing the right cybersecurity controls controls, but on helping a select group of business executives set themselves apart from the rest.

We are well-aware that this offering is not something every business executive will respond to, but the ones who do will learn the behaviors, strategies, and policies necessary to persevere for years to come.

Cybersecurity Ventures found that another organization will fall for a ransomware attack every 14 seconds. We looked at the average cost of those ransomware attacks above: $133,000. For many, this is a hard cost to bounce back from. Our team will help you learn the behaviors, strategies, and policies necessary to persevere for years to come. You’ll stay safe from:

● Malware

● DNS attacks

● Email scams and phishing

● Spyware

● Viruses

● Data leaks

● Ransomware

● Internal threats

What makes us the right choice to help you achieve all of this? Since 1988, we’ve been combining all of our expertise, experience, and different perspectives with the information we’ve gathered working with a multitude of companies to create an offering that works. We’re backed by:

  • Multiple industry awards, including MSP501, the Inc. 5000, the CRN MSP 500, and more.
  • Multiple industry certifications, including Microsoft, HP, VMware, EMC, Fortinet, and more.

So what do you need to do?

If you’re ready to become part of an elite group of business executives, call me right away at {phone} or send me an email at {email} to talk about our offering. The behaviors, strategies, and policies necessary to persevere for years to come are YOURS if you’ll take them.

P.S.

If you’re not ready to become part of an elite group of business executives, at least take advantage of our FREE dark web monitoring – available only to the next 14 companies that request it.

This is a HUGE opportunity to find out what sensitive data of yours might be lurking on the dark web:

  • Leaked data from employees
  • Financial information
  • Trademark and copyright infringements
  • And more

Call {phone} or email us at {email} to claim your FREE dark web monitoring before we run out of availability.

 

5G Networks Present Need for Improved Security

5G Networks

The Security Risks Are Real with Coming Rollout of 5G Networks

Discover what the arrival of ultra-fast 5G networks means for cybersecurity, driven by the significant number of devices that will be connected to each network.

5G Networks

As ultrafast 5G networks emerge, so too do potential cybersecurity threats. For security experts, the unknowns make predictions for what risks to address more challenging

What is 5G?

5G is a new approach to wireless connectivity. It features speeds 20 to 100 times faster than the existing fastest speeds on 4G long-term evolution (LTE) networks. 5G (which stands for the fifth generation of wireless technology to be available in the United States and worldwide) networks also will support larger numbers of wireless devices.

Given the proliferation of connected devices (the Internet of Things), the ability to connect more objects without affecting performance is a significant benefit.

How Does 5G Technology Differ from Previous Network Solutions?

5G delivers faster speeds and lower latency due to fundamental changes in the network structure. Among the key changes are:

  • Use of higher radio frequencies than 4G, allowing for more data to be transmitted at faster speeds
  • A new technology, Massive MIMO (multiple input multiple output) that uses targeted beams that follow a connected user around a cell site, providing better capacity, coverage and speed. Massive MIMO acts like a spotlight, directing the technology in a specific direction, as opposed to existing 4G tower technology that’s more like a floodlight, firing data in all directions, wasting power and energy.

What Are the New Cyberthreats?

With any new technology comes the new potential of attacks and intrusions. With 5G, more devices can be connected at once, more data is flowing, and data exchange happens at a far more rapid pace. Here are some of the main challenges that come with the new wireless protocol.

  • More Devices Means Lack of Scalability. Today, companies that have large numbers of connected devices on their networks find it difficult to manage and secure these objects. As those businesses adopt 5G, they may be managing hundreds if not tens of thousands of devices. The challenges of scalability of security solutions will only magnify.
  • New Risks Will Emerge. Today, most cybersecurity solutions focus on traditional connected devices — desktop computers, servers, smartphone and other mobile devices. 5G increases the opportunity to connect more types of objects. With each newly connected object comes an increased network threat, another possibility for hackers to expose a security flaw in a device that’s not updated or fully protected.

    5G also encourages more businesses to invest in connected devices as part of their business operations. That means a growing number of new devices, interfaces and technologies.

    Consider the potential number of smart devices in your home — refrigerator, coffee machine, washing machine, doorbell, television, digital assistant and security system are all connected and potential targets.

  • More Privacy Issues. More entities are passing laws and regulations that govern how data can be stored, transmitted and used. That means organizations using 5G will need to comply with multiple regulatory hurdles related to information collected by, stored on and used by connected devices.
  • Unknown Capabilities. Today’s network security systems and processes are constructed to monitor traffic and identify potential threats based on activity and data, all in real time. Doing so allows them to detect and contain suspect activity quickly. The solutions are designed to work with the existing bandwidth speeds and restrictions. With the higher capacity and speeds of 5G, that model may go out the window. New protocols are necessary for encryption, monitoring and prevention, which may mean existing firewalls may no longer work with 5G.

    Yet with few 5G networks operational, there is little to baseline for testing or assessment. Hardware will likely need to be upgraded, processes changed and new guidelines developed and implemented.

  • Integration and Automation. Today’s solutions can operate independently of other systems, but the impending 5G revolution means integration and automation will need to become part of future solutions. Security solutions will need to connect to the entire IT operation and data will need to be synchronized throughout multiple security layers.

What Can the Security Profession, Carriers and Businesses Do to Prepare for 5G Security Needs?

The solution to 5G security challenges will be multilayered and the responsibility of multiple parties. Among the key changes necessary are:

  • Carriers will need to extend firewall protection to cover new distributed networks of connected devices
  • Improved authentication and management of devices
  • Self-updating, self-reporting, self-hardening and self-healing devices will need to become the norm
  • Access and discoverability protocols will need to be built through multiple layers

The benefits of 5G are significant. With the right security programs and solutions in place, it’s likely to be a big leap forward in connectivity.

Security Checklist for Business

Business Security Consultant

Security Essentials for Business

Cybercrime is on the rise, and businesses must be proactive with their cybersecurity programs. Learn what to look for when choosing an MSP for your organization.  

Business Security Consultant

Cybercrime is on the rise, and businesses must stay on top of their data security. A managed services provider (MSP) can help protect your organization’s data from breaches and cyber attacks. However, not all MSPs offer the services and features businesses need to stay on top of the latest threats. Below is a checklist you can use to decide if an MSP provides the optimum value in the short and long term.

Proactive Protection

Every MSP worth considering will have a proactive process in place to minimize issues and quickly resolve problems as they arise. Common red flags include a break/fix pricing model and overage charges. These usually point to an MSP that operates inefficiently and doesn’t prioritize your time, money, or security.

Below are some green flags that point to proactive MSP:

  • They provide you with up-to-date security software that you can use right from your desktop.
  • They provide round-the-clock administration of your network and servers.
  • Their help desk is easily accessible and includes a comprehensive knowledge base.
  • They communicate and implement an IT strategy that fits how your business operates.

Fast Round-the-Clock Response

Smaller MSPs may not have enough staff to respond to issues in a timely manner, let alone resolve them efficiently. Data travels 24/7, and you need an IT solution that can help you at any hour. Experienced MSPs employ a large team of IT professionals to ensure that all of their customers receive prompt service. They are also more likely to use state-of-the-art tools to detect, prevent, and resolve issues before they threaten your data.

A Team of Experts

Nearly every MSP will claim to be expert IT gurus. But talk is cheap, and failing to delve further into an MSP’s qualifications may cost you. Here are a few indicators that an “expert” MSP lives up to their advertisement:

  • They have a team of experts that specialize in every aspect of cybersecurity including software, hardware, cloud services, and networks.
  • They provide regular training and certification programs to their employees and have low turnover.
  • They document all services and processes provided.

Personalized Security Evaluation

Lesser MSPs will sit back and wait for you to call them about an issue. A reliable MSP will analyze your organization and create a strategic program that addresses its strengths and weaknesses. They will share and review these documents with you to ensure you understand the state of your cybersecurity and goals moving forward.

Scalability

A smaller MSP may provide great value for the time being, but they may fall behind when your business grows. A high-quality MSP understands the needs of small businesses and large enterprises alike. They have the tools and personnel ready to adapt to your evolving needs and goals. They may offer multiple price tiers, but communicate each plan to you clearly before you sign up.

Value

Pricing alone is a poor indicator of the actual value an MSP provides. Some will undercut their competitors while providing far less value, while others may charge a premium for inflated solutions that you don’t need. On the other hand, trustworthy MSPs will offer a fair price and stick to it. Don’t let the numbers fool you. Examine the content behind the price tag and you’re sure to make a smart choice.

Reputation

You wouldn’t hire someone without checking their references, and you shouldn’t choose an MSP without reading reviews. Many MSPs will post customer testimonials on their website, but there’s no real way to verify their legitimacy. Criminals may even pose as MSPs to get their hands on your valuable data. Search for the MSP’s name on unbiased review sites and read comments on their social media pages. A strong candidate will have a high percentage of positive reviews and be active on social media to answer questions and provide assistance.

Hopefully, this guide has helped you make the best choice regarding your MSP. Don’t be afraid to refer to this list when interviewing MSP candidates. You’ll get a much clearer picture of their offerings and be better equipped to choose who to trust with your sensitive data.

MSP Vs. In-House: The Pros and Cons

Managed Service Providers

What Are the Pros and Cons of an MSP Vs. In-House IT Services?

Many businesses struggle with how to choose an IT services team. Should you hire in-house or go with an MSP? Learn the pros and cons of each option here.

Managed Service Providers

When it comes to IT services — from daily maintenance and cybersecurity, to new installations and troubleshooting — which is better: Hiring an outside managed services provider (MSP) or employing an in-house IT specialist or team?

This question is not a new one. It’s dealt with in many other arenas where outsourcing a specific task is possible — for example: Marketing, bookkeeping, janitorial services, catering, etc.

Part of making a final decision on matters like these is weighing the pros and cons. If your business is considering the hire of an MSP versus the hire of an in-house IT specialist (or team of specialists), consider the following pros and cons to each option below.

In-House IT: Pros and Cons

Pro: On-site availability

Many businesses like having an in-house IT support person (or a team) because it gives them continual, on-site access to IT help when they need it. Of course, this only extends to business hours.

Pro: Possible deeper knowledge of your company’s internal infrastructure

In-house IT service professionals will generally know the ins and outs of your particular business better than outsourced IT services.

Con: High personnel costs

In-house IT teams should be paid a living wage, which often includes perks such as healthcare services and paid vacation and sick leave.

Con: Lack of support if IT specialist is on vacation or sick

Speaking of paid vacation and sick leave, during those times when your IT staff is away, you’ll have no access to IT services, which could put your business efficiency at risk.

Con: Lots of downtimes

On the other hand, when you don’t require the services of your IT team, you’ll still have to pay them, resulting in a continual outflow of money that’s not actually serving your business.

Con: Lower level of expertise

Of course, this all depends on the IT team you’d hire, but it’s generally accepted that most SMBs won’t be able to support continual training for their in-house IT team. Unfortunately, in the IT support world, continual training is absolutely vital.

Managed Services Provider (MSP): Pros and Cons

Pro: Range of payment options

From the get-go, businesses can choose their level of service when it comes to MSPs. If you’re small and just starting out, you can choose a service level that matches your budgets and your needs.

Pro: Scalability

As your business grows, MSPs allow you to scale up to higher levels of service. That way, you’ll actually be paying for the services you use instead of an unchangeable flat rate, no matter how many services you employ.

Pro: Broader skill base

MSPs specialize in IT services — it’s their bread and butter. As a result, they have a vested interest in staying up-to-date with the most advanced IT service practices available at any given time. They are continually learning, training, and expanding their knowledge and capabilities.

Pro: 24/7 availability

Although it’s true that in-house IT services are always available on-site, MSPs offer 24/7 service — you just have to give them a call. In fact, most MSPs will give you a “minimum response time.” That’s the maximum number of minutes you’ll have to wait if you need their services any time of the day or night, 24/7. It’s generally around 10 minutes to an hour at most.

Con: Lack of full control over IT systems

The biggest con of MSPs is that they’re outsourced. That is, they’re located remotely, and as a result, they’re not on-premise wherever you are. In some cases, this could possibly result in less control over IT on your end.

At the same time, however, it’s important to note that many businesses aren’t interested in this control. They simply need reliable IT services to fix problems, provide security, and occasionally install new hardware or software.

MSPs: The Right Choice for Your Business

The scalability, low-cost, provided expertise and a wide array of support offered by managed services providers make them the best choice for nearly all businesses.

From small startups with low budgets to large enterprises that need top-of-the-line security from the best in the business, IT services that are handled by MSPs consistently rate higher and provide more satisfaction to their clients.

If your business is looking to hire a managed services provider, do your research. You’ll want to find a local MSP with expertise in your company’s particular industry. Finally, look for adequate training and certifications in employees and reputable history of satisfied clients.

Are you ready for the New IOS? Here’s How to find out.

IOS 13

Are you excited about all the new iOS 13 features like Swipe to Type and Improved Dark Mode? Before you install, make sure your device is ready for iOS 13.  

So maybe you’re not ready to pounce on a $1,099 iPhone Pro Max. But you do want the new iOS 13 features. It’s time for a major iOS update. But before you hit “update now”, make sure you’re ready for iOS 13 to ensure a smooth update process. Preparing for iOS 13 isn’t complicated. Just follow these simple steps. But first, what’s new in iOS 13?

What’s New in iOS 13?

Haven’t updated to iOS 13 yet? You have some great new iOS 13 features to look forward to like:

  • Dark Mode – With all the discussion about blue light and the sleep-cycle-impact of viewing a device too close to bedtime, Apple recently released dark mode that eliminates the harsh white light on your screen, replacing it with a dark backlight. In addition, many will find reading on a dark background easier and you’ll experience less eye strain in general.
  • Swipe to Type – Apple is finally catching up on this one. This has been a feature on Android for 10 years. But we all know Apple is never one to follow. This feature may take some time to learn but can save time. It allows you to swipe rather than “press” letters to type. But don’t worry, you’ll have options until you’re ready to relearn typing.
  • Updated Apps – You’ll also see some great smaller updates to apps like Reminders, Maps, Photos and more
  • New Voice for Siri – Apple chose Siri’s original voice after extensive testing. People found in calming and reassuring. But it’s time for a change. Now, instead of a computer-generated voice, “Siri” will respond with actual audio from voice actors. Because the voice is now “Human”, you’re less likely to encounter those funny pronunciations that become tell-tale signs that we’re not hearing a human talking. As AI technology advances, we can certainly expect computer-generated voices to get the nuances of human language right. But for now, it seems, human is the way to go.
  • Privacy and Security – Privacy and security continue to be a top concern for Apple. So you’ll see several behind-the-scenes and in the foreground features that make you safer.
  • iPad iOS – For the first time, Apple’s also releasing an iOS specifically for iPad to enhance use. One of the long-awaited features is “slide and split” that will improve your ability to view and work in two web pages or apps with both viewable on the screen at once. Most of us in business who use iPads know how important this feature is and how frustrating and productivity-killing it can be with split screen is either unavailable or doesn’t work well on a device. So this is great news. In addition, they’re adding a full page markup for iPad and more.

Now, on to preparing for iOS 13.

1. Ask: Is My Device Eligible for the iOS 13

The first step to getting ready for iOS 13 is to check to see if your apple device is compatible. And if it isn’t, these new iOS 13 features, in addition to many of the newer capabilities on iPhone X series or the newly released iPhone 11, may finally convince you that it’s time to upgrade to a new model.

In order to enjoy these new updates you’ll need:

  • iPhone 6S, 6S Plus, or later
  • iPad Air 2 and iPad Mini, or later

These came out around 2015. If you have a 6S, etc, this gives us a good idea about which devices will be compatible with future major updates and you may want to consider upgrading in the next year so that you’re ready for the next iOS. Technology changes fast and often you don’t know what you’re missing out on.

2. Delete Apps You Don’t Use

Updating your iOS is a great time to cut the fat. So delete apps you rarely use.

Remember, they’re still yours. And you can download them for free again if you need them later.

Feeling overwhelmed by the amount of junk on your device? Follow the steps to find out what you’re not using.

  1. Go to Settings.
  2. Click iPhone storage.
  3. See when you used each application last.
  4. Click on the oldest ones and delete.

3. Make Sure iCloud Backup Is On

Finally, don’t make the mistake of not backing up your phone before an update. You could lose everything, including spreadsheets, files, photos and more.

  1. Go to Settings.
  2. Click your name at the top.
  3. Visit iCloud.
  4. Scroll down and make sure it’s “on”.

If it was off, wait several hours to install the update. Ideally, wait 24 hours to be sure. This gives the Cloud an opportunity to backup your device so that when you upgrade everything is there.

IOS 13