How Difficult Is Collaboration In Today’s Law Firms?

Law Firm Collaboration

Communication—this is so important for the proper running of any business; however, it is even more essential for law firms where the stakes are arguably much higher. Over the years, communication between attorneys and their clients was a time-consuming process that depended primarily on scheduled face-to-face meetings and paper documents being mailed or hand-delivered for review and revision.

Law Firm Collaboration

As in-office communication has evolved, fax machines, and then e-mailed messages allowed for a quicker turn-around for sharing documents and information. Unfortunately, this did not make collaboration with others, whether in-office or across the country, any easier. E-mail is notoriously inefficient for collaboration, since it is not totally secure, and as an e-mail chain of correspondence grows longer, it can become difficult to keep track of specific information. Important or sensitive info can become misplaced, or even mistakenly deleted.

Although initially costly and complicated, the platforms in the early 2000s made digital collaboration and sharing possible, especially for larger firms willing to invest in them. As technology continues to improve, it becomes increasingly easier to update and advance to the next level of IT solutions for firms of every size.

Modern methods of collaboration provide more security, better organization, and quicker ways to share ideas, as well as documents. Faster speeds, of course, directly correlate to how much one is able to get done in every given billable hour. As the old adage goes, “Time is money.”

What Do Collaboration Platforms Include?

An attorney’s day is often hectic consisting of communicating with new and existing clients, formulating strategies with associates, and managing cases. Add to that such tasks as updating calendars, logging hours, and making case notes. Often, each of these activities occurs using different management tools, requiring busy individuals to log in and out, consuming valuable time better spent on more important business.

With a collaboration platform, law firms are able to keep all billing and calendar systems, document sharing, emails, messaging, and video communications in one location. It should be available to each attorney and staff member affiliated with the firm who needs to view it. Granting access to all employees can be a big security risk.

Available on your desktop, laptop, or mobile device, collaboration platforms keep all communication in one convenient location. They allow users to chat one-on-one or with a team. In addition, they can organize messages and documents, share quick and concise memos, and start or join a video conference. Collaboration software also enables associates to share computer screens and documents, which facilitates ongoing team conversations. This provides a method for each associate to begin and end his or her day on one platform for ultimate efficiency.

How Does New Technology Improve a Law Firm’s Ability to Collaborate?

Modern law firms realize that effective communication and better organization methods improve their ability to serve their clients. This will also increase their productivity and profits. Collaboration involves individuals with different specialties and strengths working together to produce superior outcomes.

Whether participating colleagues are interacting in person or across a distance, everyone needs to be able to share documents, ideas, and information. Video conference capabilities allow collaborators to speak “face-to-face” even though they are communicating remotely.

As a team of attorneys build on the ideas of each other, brainstorming, combining knowledge and perspectives, they are able to create something that is greater than what each could provide individually. At the end of the day, each has a record of all relevant documents, emails, and messages available via a mobile application on their choice of electronic device.

How to Choose the Right Collaboration Platform

Collaboration software continues to influence how law firms view communication in the office but choosing the right one can be daunting. Savvy buyers look for a straightforward, user-friendly option that provides consumer support and training. They should select a platform that includes the ability to integrate some of their key programs with the existing systems, so work continues uninterrupted. Choosing software that is capable of automatic updates is advised. In fact, access to analytics, depositions, legal research, and AI software are not out of the reach for future options.

Consider choices that allow the administration to set the controls for the system and monitor the initial adoption and use of the platform, as well as ensure associates are complying with all data security standards. Piloting the collaboration platform with a small team eases the organization into the new techniques and allows the administrators to work out any issues before releasing it to the entire firm. This can prevent glitches and time-consuming problems.

In Conclusion

Technology continues to advance and online collaboration is no longer considered a new idea. As innovative technology platforms develop, they will increasingly be demanded in the office. The ability to collaborate online benefits both clients and their legal counselors. Clients no longer have to contact the office to request a hard copy of their file. By using an online portal, all parties involved can review, revise, and comment on documents instantly and conveniently on their personal computer.

As the dynamics of the legal workplace change, organizations must adapt and implement the most efficient and modern options available. Collaboration platforms are a logical and integral part of the legal office’s larger IT approach. Clients expect their lawyers to remain relevant, and law firms that fail to update, are not supplying their clients with the best experience or the most successful results.

How Can Workforce Management (WFM) Software Help Me?

Workforce Management

Workforce management (WFM) software is an all-encompassing term for mobile and desktop programs that are created to support a business at managing its staff scheduling. The software began in call centers and other service businesses that have a large number of workers who are normally paid by the hour.

Workforce Management

Helping a company gain insight to utilize business metrics, WFM software gives management the ability to better judge the number of service agents that are needed or the number of people it takes to make a product within a certain amount of time.

According to Gartner Inc., one of the top research firms, workforce management software has five main roles:

Labor scheduling:

Help administer employees’ skills and compliance requirements more effectively.

Time and work data collection:

Capture and give very detailed information about the best use of labor.

Leave management:

Process paid time-off requests with a keen understanding of the staffing and liability implications.

Task and activity management:

Provide a detailed view of labor-management requirements to help with complex decision making required for activity-based management.

Time and attendance:

Receive feedback from other modules and employ rules alongside the reported times, based on the company’s needs.

Let’s break down the benefits of using workforce management software as your company begins to experience the positives and negatives of growing.

Engaged Employees Lead to a Better Customer Experience

A national poll has shown that 51% of workers in the United States do not feel engaged. These employees cost their employers as much as $300 billion each year, according to that same poll.  Forecasting manually may mean your organization is spending too much time scheduling agents at times when they are not needed and not scheduling when they are in high demand. At the same time, it is far easier for you to over- or under-schedule your employees, which then leads to both employee disengagement and, ultimately, customer dissatisfaction.

The use of WFM software for your company has the ability to achieve the following:

  • Administer work scheduling, paid time-off requests and day-to-day business happenings.
  • Collect time and labor data.
  • Evaluate past performance and call volume developments.
  • Accurately predict staffing and scheduling demands.
  • Foresee unexpected events which will help you know when to add incentives or give encouragement to your employees.
  • Add labor flexibility to provide multiple scenarios that simulate future scheduling restraints.

Having accurate quantitative data that WFM software provides will help you assess and understand your employee’s satisfaction and engagement levels. This will ultimately guide you to providing a quality work environment where engaged employees will transfer this positive experience directly to your customers.

The Use of Real-Time Analytics Will Help You Predict the Future More Accurately

As WFM evolves, the next generation of this software will combine real-time, speech, and emotional analytics with agent-enabled workflow engines and computer telephony integration (CTI) applications. What this ultimately means for your business is that it will help managers stay one step ahead of developing situations.

These accurate clarifications allow managers to apply emotional or voice analytics, which can help them better understand what is happening in real-time in the call center. Also, while staying informed about the current work environment, it allows you to include a process that automatically notifies customer agents and gives them suggestions for handling high volumes or escalated customer related issues.

For example, your company has just rolled out a new product that has an unforeseen issue or glitch. The advanced WFM software will be able to detect an issue, alert management, and give up-to-the-minute feedback and advice to the customer service department so they can have ready solutions for the upset customers.

Can Workforce Management Software Help With Compliance?

Having proactive processes that address issues before they emerge, will also allow managers to ensure that the company complies with all call-recording requirements. These requirements include the Payment Card Industry Data Security Standard (PCI DSS), HIPAA, and the General Data Protection Regulation (GDPR). With these requirements and policies always changing, this gives you the peace of mind of avoiding potential penalties in the long-run. The newest workforce management systems guarantee your organization complies with these regulations and has records for all of the calls just in case you get a surprise audit.

Helping Your Business Launch to a New Level

Workforce Management (WFM) is a strategic asset in advancing your business goals of providing the highest-quality customer service at the best rate. In today’s need for quality customer service, interactions take on ever-evolving shapes and forms. WFM creates forecasts and schedules for agents with various skills who are handling customer and employee interactions in a variety of ways. WFM enables managers to create proposed future schedules, agents to bid on the schedules, and managers to incorporate the bids into final schedules.

Conclusion

Having the ability to maintain employee engagement and customer satisfaction will give you the opportunity to focus on the quality of the product or service that you are creating. Ultimately, it provides the needed tools to move your company to the next level. Experience continued growth and success with today’s innovative workforce management software.

What The Rise In API Data Breaches Means For Your Network

The increasingly digitalized world we live in has a lot of benefits in business and in relationships, but with it also comes a whole new host of problems, including a rise in API data breaches.

API Data Breaches

A number of high-profile companies have been affected by API data breaches in recent years, allowing other businesses to learn from their mistakes in regard to cyber attack prevention. It can be difficult to regain public trust once a breach has occurred, not to mention the legal ramifications of not carefully storing your users’ information properly. Performing a vulnerability test on your system can help identify areas of weakness.

Given the vast variety and differences between potential attacks today, there is no easy solution to data breaches, and the right approach to prevention can depend on numerous factors. API security, in itself, is complex, and before you can come up with a good game plan, you must understand what you’re up against. While today’s cyber attackers are finding new ways to infiltrate networks all over the globe, there are a few common attacks you’ll need to keep an eye out for. Familiarizing yourself with these will help you form an effective plan for prevention.

What Are Some Different Types Of Data Breaches?

Data breaches can be the result of a variety of different attacks. Three of the most common include man-in-the-middle attacks, session cookie tampering, and distributed denial of service attacks. Each of these is unique in the way it is conducted, and which type of information may be at stake. Here, we’ll break down what these are and how you can shield against them.

Man-In-The-Middle Attacks

Man-in-the-middle attacks are common in today’s cyber world. In this scenario, there is the victim, the system they are interacting with, and the “man in the middle”, which refers to a person attempting to intercept a victim’s data. In order for this cyber breach to be successful, the victim must not know about the man in the middle. Some tactics man-in-the-middle attacks utilize include IP spoofing, DNS spoofing, Email hijacking, HTTPS spoofing, Wi-Fi eavesdropping, and stealing browser cookies.

The typical MITM attack requires that the attackers gain access to a poorly secured Wi-Fi router, which is commonplace in public areas that offer free Wi-Fi hotspots for guests. This may also be the case in a person’s home, where a Wi-Fi network may not require a password. Once attackers detect vulnerability in a network, they can intercept a victim’s data using different tools, then insert these tools accordingly to gain access to the different sites a user visits. Once the data is intercepted, the attacker will unencrypt the data to gain access to protected information.

Session Cookie Tampering

Cooking poisoning and cookie tampering are used to describe an attack where cookies, or pieces of data stored in a particular user’s browser to track information from websites, are modified to bypass security in hopes of infiltrating a network. A cyber attacker, who is using cookie tampering, might gain access to a user’s account via false information, such as tricking a particular server into accepting the new version of the intercepted cookie once it’s been modified.

It can be fairly easy to carry out cookie tampering if a web developer of the application didn’t carefully store information prior to the attempted attack. This is especially true when key parameters have been labeled and are therefore simple to identify. A strong web application firewall can help prevent cookie tampering by detecting a cookie’s “set” commands and only accepting them if the information held within is verified.

Distributed Denial Of Service Attacks

DDos, or distributed denial-of-service attacks, are also common in today’s digital realm. This is a type of attack in which more than one compromised system attacks a target, causing the denial of service for other users. This type of attack has been utilized by a variety of groups, including individual hackers, government agencies, and even organized crime rings.

Post-Assessment Tips

Once an assessment of your network and potential vulnerabilities have been conducted, you should take the appropriate steps to alleviate the issues found therein.

To begin, start with the basics. Maintaining a solid inventory of your APIs is the first step you should take to ensure you’re protected against attacks in the future. Once you’ve done this, you can begin to develop and implement an effective set of security policies, which can include authentication and authorization, traffic management, and training on how to detect content threats.

You might even consider an API management gateway to up the ante on protection. It is also a wise idea to evaluate your existing platform vendors. Often, third-party vendors represent a weak security link. Remove sensitive data in your API URL path as well.

As you can see, network security requires a layered approach. There are certain techniques that work better for some businesses. A great IT specialist can help you find the best combination to provide your business with a good line of defense against the wide range of cyber threats.

Third-Party Vendor Breach and Subsequent Delays in Reporting Now Result in Major Problems for an Orlando Healthcare Provider

A recent breach left the protected health information (PHI) of more than 19,000 patients in Orlando, Florida completely exposed online for two months before it was detected. What is more concerning, however, is why it took the group of clinics involved five months to report the breach to the Department of Health and Human Services, and six months to alert the affected patients.

HIPAA Data Breach Orlando

How the Breach Happened

The Orlando Orthopaedic Center in Florida hired a 3rd party vendor to handle their transcriptions, as do many clinics and health centers. When the vendor was updating their software during December 2017, they made a serious mistake that misconfigured access to one of their databases. That configuration issue left their server open to the public and accessible over the internet. Anyone who desired could access the patient data stored on that server, and they could do so without any authorization needed. It was two months before the mistake was discovered.

Impact of the Breach

This breach left 19,101 patient records seriously exposed, which was not only a major HIPAA violation, but a situation that could easily result in identity theft. Once the breach was recognized, investigators discovered that a great deal of information had inadvertently been made publicly available. This included names, insurance details, dates of birth, medical treatments, employers, and, in a limited number of cases, social security numbers. Fortunately, no financial information (debit card numbers, credit card numbers, bank account numbers, or other financial records) were exposed during the breach.

All patients that received treatment from any Orlando Orthopaedic clinic prior to January 2018 would have been affected by the breach. Investigators were not able to determine if anyone had gained access to what should have been PHI, and none of the affected individuals have, as of yet, reported identity theft or misuse of their PHI. However, the investigators were still unable to rule out the possibility of information theft or unauthorized access to patient information.

Aftermath of the Breach

Orlando Orthopaedic did not find out about the breach until February 2018, two months after it occurred. However, it would be almost six months before the affected patients were notified by mail. The clinics involved have yet to provide a reason for the delay in notification.

As a result of the security breach, Orlando Orthopaedic Center employees are receiving cybersecurity training even though they were not directly responsible for the problem. In addition, the affected clinics are taking additional security measures to ensure that PHI stored both on their own servers, as well as accessible through endpoints, are all secured.

The transcription vendor responsible for the breach has offered all the affected patients one year of free credit monitoring and identity theft protection and restoration services. The vendor has also made changes to their security to ensure that information on their servers remains protected from prying eyes.

In addition, all patients involved have been advised to closely monitor their insurance Explanation of Benefits statements, as well as their other accounts for any signs that their PHI is being used fraudulently. In the event that a patient sees unusual activity, they should notify their insurance provider immediately.

Who Is Responsible?

Even if a 3rd party vendor or business partner is responsible for causing the breach, the healthcare provider is still held legally responsible. In this case, Orlando Orthopaedic is the responsible party even though it was the security of the vendor that was lax, a situation over which they had no direct control. This reinforces the fact that healthcare providers must be thorough in vetting potential vendors.

Concerns about Delays

As already mentioned, it took Orlando Orthopaedic six months to notify their patients of the PHI breach and five months to notify the Department of Health and Human Services Office of Civil Rights (OCR). The OCR should have been notified 60 days after discovery of the breach, according to HIPAA guidelines, not five months. The same deadline applies to notifying patients.

No doubt a fine is to be expected. Presence Health delayed reporting a breach to the affected patients and OCR 40 days past the 60-day deadline. Their fine amounted to $475,000, and was the first case of a HIPAA breach fine for the untimely reporting of a breach of unsecured PHI.

Conclusion

Even if the breach of PHI is caused by the carelessness of a business partner (including 3rd party vendors), the healthcare clinic is still the entity held legally responsible. There is a 60-day deadline for notifying OCR and the affected patients, and failure to meet this deadline will most likely result in a punitive fine. Failure to notify the patients right away can damage the reputation of the healthcare provider. Even offers of credit monitoring and identity theft restoration cannot undo the negative effects of the breach.

Girls in Tech: Girl Scouts of the USA Adds New Badges

Girl Scouts of the USA recently announced the addition of 30 new badges now available for Girl Scouts aged 5-18. The new badges were created to address a number of today’s most important social issues, including environmental advocacy, cybersecurity, robotics, computer science, and space exploration, among others.

Girl Scouts New Tech Badge

Girl Scouts of the USA has long served as a means for young girls to acquire life experience and develop a number of important soft skills, which include perseverance and confidence. The benefits of participating in Girl Scouts are proven. According to one study, Girl Scouts are over twice as likely to demonstrate community problem-solving skills compared to those who do not participate.

The Cybersecurity badge, funded by Palo Alto Networks, will introduce the girls to a variety of age-appropriate internet safety and privacy principles. They will first learn how the internet works, then learn techniques to spot, report, and further investigate cybercrime.

Cybercrime is on the rise, and the Girl Scouts are in a unique position to influence young girls all over the nation. According to the FBI’s 2017 Internet Crime Report, cybercrime resulted in more than 300,000 complaints last year with losses reaching upwards of $1.4 billion. Raising awareness about cybercrime is just one step toward combatting the problem, and with the help of their sponsors, the Girl Scouts are on their way toward arming a new generation of young people with the tools they’ll need to make a difference in internet security.

New Leadership Journeys

In addition to the cybersecurity badge, the new badges include two additional Girl Scout Leadership Journeys to help girls on their path to growth. Girl Scout Leadership Journeys involve hands-on activities to help girls utilize their new skills to tackle problems within their respective communities. These programs prepare girls to achieve success in fields like computer science, robotics, and cybersecurity.

Funded by Raytheon, “Think Like a Programmer” offers girls a valuable foundation in computational thinking, which will serve as the basis for next year’s Cyber Challenge, a first for the organization. The Think Like an Engineer Journey will help girls further understand how engineers approach and solve problems.

Phase one of the national computer science program for middle school and high school-aged girls has been run as a pilot in a small group of geographies since earlier this year. The program is expected to expand nationwide in the fall of this year, with select groups of Girl Scout councils piloting the upcoming Cyber Challenge next year in 2019.

Raytheon & The Girl Scouts: A Partnership

Raytheon Company, headquartered in Waltham, Massachusetts, is a leader in technology and innovation in civil government, defense, and cybersecurity solutions. With a history spanning nearly a century, Raytheon operates in more than 80 countries. The company has a long history of partnership with several Girl Scout Councils. It is the inaugural sponsor of the Girl Scouts’ computational thinking program, which will expose the girls to age-appropriate content across areas such as science, engineering, technology, and math.

Although women made up half of the current college-educated workforce, only 29% work in occupations dealing with science and engineering. The new partnership with Raytheon seeks to increase the number of female STEM leaders by encouraging girls to explore an interest in these fields early on. In fact, the Girl Scout Research Institute, GSRI, compiled a report, the Generation STEM report, which determined that 74% of teen girls demonstrate an interest in STEM fields; however, this interest fades as they get older and move on through middle school and high school. The decreased interest is thought to be the result of a lack of exposure to STEM fields in ways that pique their further interest and inspire ambition.

In 2017, the Millennial Cyber Security Survey, conducted by the National Cyber Security Alliance, NSCA, found that the majority of female Millennials said that more exposure to STEM information, training, and classes during their middle school and high school years would have had an impact on their interest in cybersecurity careers. These new badges will strive to empower young girls to achieve their goals across all industries, particularly those currently dominated by males.

History Of Girl Scouts

The Girl Scouts of the US have been making a difference across the nation for nearly a century. The first Girl Scout troop was established in 1912 in Savannah, Georgia by Juliette Gordon “Daisy” Low. Since then, the organization has grown exponentially, culminating into a membership of more than 2.6 million. Today, they continue to operate under the principles of courage, character, and confidence in hopes of making the world a better place.

 

Email Scam: Sage and Clare Homewares Business in Victoria, Australia Loses $10,000

How Can I Keep My Business Safe From an Email Scam?

Recently, small business owner, Phoebe Bell of Sage and Clare, a popular homeware designer business in Australia, opened up about her company falling prey to email scammers. Sage and Clare lost $10,000 from the hi-tech thieves who Bell says were most likely tracking the company’s emails for months.

Email Scam Warning

As they have done countless times before, Sage and Clare placed a routine stock order with an unnamed supplier. In fact, Bell handled the order herself, emailing back and forth with the supplier about the order for several weeks.

In the midst of negotiating the order, the supplier informed Bell they had a new bank account to pay the money into for the order. Again, this was nothing out of the ordinary, Bell says because suppliers often change bank accounts.

After paying the $10,000 into the supplier’s “new account,” Sage and Clare discovered that their business was the victim of a scam, where a third party posed as the initial supplier. The scammers most likely hacked emails and read through the correspondence between Sage and Clare and the supplier, intercepted the specifics, and then redirected the payment funds.

Fortunately for Sage and Clare, they have the capital to recover from this loss. For some small businesses, losing $10,000 would cripple them.

Ms. Bell said that she was both embarrassed and distressed that this sort of thing could happen to her. She thought that she was smart enough to spot a dirty trick like this. When she opened up about the incident online, she found that many others had gone through a similar experience. She says that if someone had broken into her shop and stolen $10,000, the local police would come out and do a full investigation. But since the incident happened online, there’s nothing the police can do. She did report the theft to her bank, the Australian Federal Police, and the Australian Cybercrime Reporting Network (ACORN).

How Can I Train My Team to Spot Hackers?

How can you keep your business safe from these types of email scams? What kind of safeguards can you put in place to ensure that your business does not fall prey to thieves prowling for businesses who practice naive online transactions?

5 Effective Tools to Keep Your Australian Business Safe from Hackers in 2018

Routinely Train Your Employees

Almost 90% of Cyber Attacks are Caused by an employee’s human error or an honest mistake, according to a cyber consultant, Willis Towers Watson. These circumstances are commonly a result of employees giving sensitive information to hackers who pretend to be clients in need of information.

Routinely scheduling an online security awareness training for all your team will keep your company updated and vigilant to fend off hackers.

 Improve Your Technology

Having anti-virus software in place to protect your company’s site from viruses and malware is the first step in good cybersecurity.

It is essential to have the software updated on a regular basis. We all get the update software notices, and it’s easy to ignore or delay the update to the next day, week or month. Make sure your IT department stays on top of all updates and patches. This will ensure that each computer is up-to-date.

Here are some questions to ask yourself and your team to ensure you are protected from viruses and malware:

  • Do we have firewall protection?
  • Are our passwords strong?
  • Do we use two-factor authentication?

Being able to confidently answer these questions will give you peace of mind that you are doing your best to keep your business safe from cyber-attacks.

Keep a Tight Rein on Internet Access

This key step is often overlooked by employers but is so important. Your IT department can set up your computers so that they cannot access risky sites. Make sure that important company information can only be accessed by a chosen few.

Another good tip is to make it a practice to stay informed about current online data breach scams. Routinely making a habit of following a blog that reports the latest hacking news will help you stay vigilant.

 Don’t Keep Unnecessary Data

It isn’t necessary to store old data or customer information that is outdated or no longer useful for the company. Too often, though, companies don’t take the time to purge old records. Instead, they end up keeping information such as credit card numbers and other sensitive information in their system for customers who are long gone.

When the information is of no further use to your company, have a system in place where it is deleted. This will ensure that you avoid the risk of revealing unnecessary customer information if you are breached.

Adhere to a Phishing Awareness Checklist

Sticking to a protocol of routinely checking off safety practices will keep you aware of potential phishing attacks.

Here are some suggestions of important checklist questions you may want to include:

  • Do you recognise who’s sending the email?

If not, hover your mouse over the “From:” field to check for the right domain (i.e., an email from Yum Dog Treats should have a domain name of yumdogtreats.com).

  • Can you identify the sender’s email address?

Don’t open anything when their name is not matched up with the email address. If “Katie Jones” from “Yum Dog Treats” sends you an email, her email address should most likely say something like kjones@yumdogtreats.com, not kjones1989@gmail.com.

  • Is there an attachment the sender wants you to open?

Be suspicious of all attachments, but especially ones that have two extensions (i.e., file.doc.scr) or small files that are zipped.

  • Is there a link from the sender?

If so, does the URL convey the message of the email? You can simply hover your mouse over the link to check the URL to read it.

Conclusion

With the current situation, cyber-attacks are increasing dramatically in Australia and around the world. No one is safe. It’s every person’s duty to remain informed and aware of these scams. Ms. Bell learned her lesson the hard way and it cost her $10,000 to do so. You may not be financially able to learn such an expensive lesson.

Intel Chip Vulnerabilities: What We Know So Far!

L1 Terminal Fault (L1TF

What Do We Know About Terminal Fault (L1TF) Chip Vulnerabilities?

L1 Terminal Fault (L1TF

Understanding The L1 Terminal Fault (L1TF)

Intel has recently confirmed L1 Terminal Fault (L1TF) chip vulnerabilities in its processors that can be manipulated by malware and malevolent virtual machines with the intention of stealing private information from a computer’s memory.

Who or What is Vulnerable?

In short, Intel’s desktop, workstation, and server CPUs are exposed. What Intel initially described as impregnatable memory, has been found to have holes. That means sensitive data from other software and other customers’ virtual machines can be stolen from malicious software and guest virtual machines either on a vulnerable device or a cloud platform.

This private information may involve personal and financial accounts, passwords, and encryption keys. Also, they pose a threat to be taken from other customers’ virtual machines, including both System Management Mode (SMM) memory and SGX enclaves.

SGX, made by Intel technology, is intended to guard private information from code geared to peep and pry.

SMM serves as a computer’s clean-up operator.  This is an alternate software system that is usually placed in the computer’s firmware. It also has total control over the computer’s hardware and absolute admittance to all of its data.

Let’s break down the three areas, which Intel has named its L1 Terminal Fault (L1TF) bugs:

CVE-2018-3615

CVE-2018-3615 impacts Software Guard Extensions (SGX). More specifically, Intel says, “Systems with microprocessors utilizing speculative execution and software guard extensions (Intel SGX) may allow unauthorized disclosure of information residing in the L1 data cache from an enclave to an attacker with local user access via side-channel analysis.” The researching teams who discovered CVE-2018-3615, named the vulnerability, Foreshadow.

The Fix:

Fixing this vulnerability will require the microcode update. To be safe, it is also recommended that you update your operating system and VM hypervisor. The patches should be available now for just about all operating systems.

This bug was discovered by two different groups:

  1. Jo Van Bulck, Frank Piessens, Raoul Strackx from imec-DistriNet – KU Leuven.
  2. Marina Minkin, Mark Silberstein from Technion, Ofir Weisse, Daniel Genkin, Baris Kasikci, Thomas F. Wenisch from The University of Michigan, and Yuval Yarom from University of Adelaide and CSIRO’s Data61.

CVE-2018-3620

According to Intel, “Systems with microprocessors utilizing speculative execution and address translations may allow unauthorized disclosure of information residing in the L1 data cache to an attacker with local user access via a terminal page fault and side-channel analysis.” In short, CVE-2018-3620 affects operating systems and SMM.

The Fix:

To fix this, operating system kernels will need to be patched. Also, the SMM needs the microcode update, to be safe.

CVE-2018-3646

Intel states, “Systems with microprocessors utilizing speculative execution and address translations may allow unauthorized disclosure of information residing in the L1 data cache to an attacker with local user access with guest OS privilege via a terminal page fault and side-channel analysis.” CVE-2018-3646 affects hypervisors and virtual machines.

The Fix:

Fixing CVE-2018-3646 will require the microcode, operating system, and hypervisor updates in order to protect your data.

Extra Fix:

The way hypervisor software operates is by allowing virtual machines or processors to be run off shared resources of a physical server. At the same time, they use multi-threading – a technique by which a single set of code can be used by several processors at different stages of implementation. Intel calls this Hyperthreading, and it can split one of its cores to act like two separate processors of the multi-core CPU for the hypervisor. This technique creates what Intel calls “sibling threads.”

Since these threads share a pool of L1 cache memory attached to the core, a malicious guest, on one of the virtual processors, could manipulate the third variant of the L1 Terminal Fault and get data used by the other sibling thread.

Even though the virtual processor will recognize this and deny the request of the hacker, if the data is in the cache at the same time, it can be revealed to the hacker.

Both CVE-2018-3620 and CVE-2018-3646 were discovered by Intel’s engineers after the university researchers who discovered “Foreshadow” informed Intel about CVE-2018-3615, the SGX issue.

The Ultimate Fix

The real fix to all these problems will be made by replacing the processors. As Intel stated, when addressing L1TF, “These changes begin with our next-generation Intel Xeon Scalable processors (code-named Cascade Lake), as well as new client processors expected to launch later this year.”

For now, the best advice is to keep patching and be aware of any changes you see in the area of performance and speed with the patches.

Centers for Medicare and Medicaid Services (CMS) Propose Reducing Submission Requirements for Health IT Security Under MIPS

As providers are all too well aware, their payments from Medicare are affected by their score in the Merit-based Incentive Payment System (MIPS). MIPS imposes a number of requirements; if these are not met, payments may be reduced or denied.

Medicare/Medicade

The MIPS requirements apply to all Medicare claims, even those whose performance is not necessarily affected by a MIPS constraint. Among these universal requirements is the meaningful use of electronic health records (EHRs). Within the EHR requirements, we have the promotion of interoperability with other EHR systems, and within that, we have the security requirements. Among the security requirements is an annual security risk assessment.

What Has Changed?

In the Federal Register of July 27, 2018, the Centers for Medicare and Medicaid Services (CMS) proposes that the current security risk assessment requirement in MIPS be replaced. The suggested replacement will be an attestation to the activities included in the security risk assessment standard that has been performed in the past MIPS year.

This essentially switches the scoring of the security risk requirement from the equivalent of a numeric grade to a pass/fail scoring system. A practice or institution passes if it has done the assessment; how well it has done on the assessment falls by the wayside. The requirements are stated in a bare-bones fashion in the Code of Federal Regulations at 45 CFR 164.308.

CMS states that their rationale is, in part, a result of the realization that a risk assessment is done well, or not at all.

What A Serious Risk Assessment Entails

The thinking behind this can be found in the Office of Civil Rights (OCR) newsletter for April 2018.  This newsletter distinguishes a gap analysis (“find the holes”) from a security risk assessment (“make sure there are no holes”). It is a highly useful guide to discerning the scope and the level of effort required for a serious risk assessment.

An article on the HHS website goes into greater detail explaining what is subject to the security rules and why:

All e-PHI created, received, maintained or transmitted by an organization is subject to the Security Rule. The Security Rule requires entities to evaluate risks and vulnerabilities in their environments and to implement reasonable and appropriate security measures to protect against reasonably anticipated threats or hazards to the security or integrity of e-PHI. Risk analysis is the first step in that process.

The guidance issues from OCR noted that the CFR requirements are divided into two categories: required and addressable.

The addressable requirements are not optional. Rather, if the approach specified in an addressable requirement is not feasible, the provider organization must develop an effective alternative to approach to achieve the same end and document this. The tendency to document-but-not-implement should be firmly resisted.

Did You Really Do A Risk Assessment?

Experts suggest that OCR has significantly underestimated the time required to do a serious risk assessment. Obviously, you have to look at hardware-associated risks. Are the BIOS files in your desktops and laptops updated? Has router firmware been updated?

You must take a hard look at software-associated risks as well. Are operating systems patched? You must strategically assess administrative risks: are you enforcing complex password requirements? Are you using biometric identifiers? Is data access truly on a need-to-know basis?

A Helicopter-Level View Is Not Adequate

The reader may protest that those concerns are nowhere to be found in the guidance. True. The point is that an adequate risk assessment will have revealed these as questions that need to be asked on a day-to-day operational basis. A risk assessment that is not dynamic misses all the critical points of vulnerability.

A risk assessment should point out any unnecessary risks and then offer a solid plan to eliminate them. It’s good to remember that the whole point of the endeavor is to make sure that the government (and all organizations) move toward better Internet and network security. With cyber breaches occurring on almost a daily basis, there’s every need to be more cautious about how we handle, store, and transmit Big Data.

The current cost of a data breach has reached between $1.3 million and $3.5 million. The number one most sought-after data that hackers are vying for is healthcare information. On the Dark Web, 30,000 up-to-date healthcare records will fetch a pretty price.

Conclusion

Under this proposed rule change, you will no longer be given a percent of compliance score on your risk assessment. You will simply be in or out of compliance. The upside is less administrative hassle; all you have to do is carry out the activities and attest that you did this. The downside is that this may lead to a relaxation of vigilance at a time when threats are constantly increasing.

 

 

What Can Azure Stack Do For Your Business?

Azure Stack has commanded plenty of loyal followers since its release, and it’s easy to see why. The platform provides many of the same great benefits users found in Microsoft’s Azure. Chief among them is the impact on multi-cloud environments. Building and deploying applications have become easier than ever before, and users are now able to enjoy the same familiar, tried-and-true tools to streamline their web operations. These factors plus a wide variety of others combine to create a solid case for Azure Stack.

Microsoft Azure

Before you decide if a service like Azure Stack is right for your company’s IT structure, it’s important to know what benefits you’re dealing with. Knowing the basics of Azure Stack and its usage capabilities can help you determine whether it makes sense for your unique business needs.

What is Azure Stack?

It’s an extension of Microsoft’s Azure, and helps companies combine cloud computing with on-premises environments. Consistency is key with this type of platform, as it allows companies to deliver Azure’s unique services from their own unique datacenter for consistent hybrid cloud deployments.

What Are Some Benefits of Azure Stack?

There are many benefits associated with Azure Stack. For instance, users can apply Azure web and mobile services, architectures, and containers to extend legacy applications through the use of consistent processes in the cloud and on-prem. They can also build applications with a consistent set of tools and services, then deploy those applications to the appropriate location by writing code just once.

It allows companies the flexibility to seamlessly transition workloads between private and public environments, bringing a whole new world of potential for those who have long hoped for a turnkey solution to deploying applications. While deploying new cloud applications once took hours or even days, with Azure Stack, users can deploy them in mere minutes with the use of prebuilt solutions from Azure’s Marketplace. Add-on products, such as Commvault Hyperscale, are also integrated easily with Azure Stack.

One other perk users find in Azure Stack is its payment structure. Users pay only for the services they actually use, which can also be found in Azure.

How Can Azure Stack Be Useful For Federal Agencies And Financial Service Providers?

While Azure Stack is beneficial to companies across diverse industries, its capabilities are particularly helpful in the federal agency and financial services realms. Nearly all industries must comply with some sort of financial regulations, required either by internal policies or by customers. Security-wise Azure Stack satisfies requirements that dictate sensitive data must be stored in one tightly managed location.

Among the many benefits of Azure Stack for federal agencies is the ability to provide edge and disconnected computing for remote users, such as military members in a combat zone or other areas where access to the cloud may be difficult to come by. The ability to process big data at the edge and have this data sent to one central location is highly useful to federal agencies.

Additionally, Azure Stack allows large agencies to build out private clouds to serve their internal teams, which provides specialized services both cost-effectively and securely. Azure Stack allows federal customers to remain compliant with governing regulations that call for the security of privileged and classified information, which may later be moved to a public cloud once those security requirements expire.

Adequate security is vital in the financial world, and today’s top financial organizations simply can’t afford a breach. Large financial service providers have the opportunity to host Azure Stack-as-a-service to other business units, resulting in a private cloud that becomes a consumable service. With this, business units are able to avoid the security issues that come from operating outside of a private cloud. Financial service providers are also able to now scale quickly with Azure Stack, given their ability to transition to the public cloud during times of heavy traffic.

What Are Some Azure Stack Storage Options?

When it comes to persistent storage while using Azure, developers are faced with three basic options:

  1. Tables
  2. Blobs
  3. SQL Databases

The latter is a database-as-a-service that offers a variety of the same features found in SQL servers, but without the overhead of one key figure: database administration.

Tables have the capabilities to support upwards of 200TB of basic structured data. This may be a good option for those who prefer a NoSQL database, similar to that of MongoDB, but without the need to manage a data store service.

There is also the option of Blobs, short for binary large objects, which are unstructured storage objects built for the storage of binary data. It can be accessed through API commands or REST, and has about the same storage capacity as Tables.

Wrap Up

All in all, Azure Stack has proven well worth its weight in terms of convenience for developers. If its current state is any indication, there should be plenty of exciting new features to look forward to in the years to come.

5 Facts You Need to Know About GDPR and Health & Life Sciences

GDPR Healthcare

GDPR and Health & Life Sciences Organizations in the US: 5 Facts You Need to Know

GDPR Healthcare

The European Union GDPR (General Data Protection Regulation) that was officially enacted on May 25, 2018 doesn’t just apply to organizations operating in Europe – it has a major impact here in the United States, too. And among those being impacted are health and life science organizations. Few would argue the importance of GDPR compliance, but the vast majority of those in the United States who are affected by these regulations don’t necessarily understand what it means.

What follows are five key facts about GDPR that you need to be aware of if you work in health and life sciences.

Fact #1: GDPR more broadly defines personal data than HIPAA does.

HIPAA focuses on Protected Health Information (PHI), which includes governing the use, disclosure, and protection of PHI by covered entities. As you probably already know, covered entities include health care providers and their business associates, along with service providers and third-party vendors who need access to PHI to perform their services.

GDPR, on the other hand, regulates how personal data is processed, not just PHI – and under the GDPR, almost all information is considered sensitive and therefore protected. This is a much broader definition of protected data. GDPR, therefore, also impacts much more than just the covered entities described by HIPAA. Any entity that processes the personal data (which includes maintaining, adapting, storing, transmitting, etc.) of a business or resident in the European Union falls under GDPR’s purview. Thus, the type of info protected and how it is processed under GDPR has a far broader definition.

Fact #2: GDPR differs from HIPAA in how it restricts the use and disclosure of personal data.

Both HIPAA and GDPR are structured to prohibit the use/disclosure of personal data unless there is a provision in the regulation that allows it. However, GDPR is far more restrictive than HIPAA and there are fewer exceptions to the provisions. To make matters more interesting, the GDPR is not always as clear in its guidance as HIPAA.

The GDPR affects all residents and business owners located in the European Union, and those who collect their PHI. HIPAA affects healthcare organizations located in the United States only, but there are healthcare organizations based in other countries who have offices in the US. These entities are required to comply.

Fact #3: HIPAA compliance does not mean GDPR compliance.

As you have probably guessed by now, just because you are HIPAA compliant does not mean that you are automatically GDPR compliant. As discussed, the GDPR covers much more than just PHI. However, being HIPAA compliant means that your company already has experience dealing with compliance issues and has an excellent foundation on which to build solid GDPR compliance. Just keep in mind that there are different requirements involved with GDPR.

Fact #4: GDPR can apply to US Health & Life Science Organizations.

If your organization is considered an establishment in the EU, then it must comply with GDPR. But what does it mean to have an establishment? In a nutshell, having an establishment in the EU means offering goods and services to EU residents. Even if your organization has no physical presence in the EU, or exists as an EU corporate entity, you are considered an establishment if you offer goods and services to residents of the EU.

Here’s another way your organization can be required to comply with GDPR: if you monitor the behavior of EU subjects. If EU residents go to your website and you analyze or track their behavior, this counts as monitoring the behavior of an EU resident. This is especially true if your website is aimed at EU residents, which includes factors such as using EU-specific language or currency symbols.

Fact #5: The timeframe for breach reporting is much shorter under GDPR than HIPAA.

Under HIPAA, your organization has no more than 60 days to officially report a breach to a regulatory body, the Health and Human Services (HHS) Office of Civil Rights (OCR), unless it can be demonstrated that there was a low risk that the data was actually compromised.

Under GDPR, that timeframe for making an official report to a regulatory body is shortened to just 72-hours. Under GDPR, the affected individuals must also be notified if the breach is a high risk to their rights and freedoms. Note that the focus of the GDPR is protecting the rights of the individual, while the aim of HIPAA is more about protection of the data itself.

Conclusion

Because healthcare is global, with diseases and illnesses refusing to acknowledge the existence of socio-political borders, the data related to healthcare is as well. In a very real sense, protecting our personal information including healthcare data is a global concern.

If you are part of a life science or healthcare organization in the US that has a presence on the web or works with entities (including business associates and vendors) who operate overseas, then you need to make sure that your organization is GDPR compliant. Being HIPAA compliant is an excellent foundation upon which to build GDPR compliance, but isn’t synonymous with GDPR compliance. While there are many similarities between HIPAA and GDPR, they involve very different goals and GDPR is much broader in its definitions of what constitutes protected data.

For most health and life sciences orgs, regardless of where they’re located, it’s important to understand both HIPAA and GDPR regulations. The fines and penalties for just one violation can be thousands of dollars.