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The 2019 Apple Worldwide Developers Conference in California has come to a close, and we’ve learned everything there is to know about the new software updates to expect from one of our favorite technology companies.

Say goodbye to the iTunes app.

If you’ve ever been frustrated by iTunes’ inability to successfully organise your music, television shows, movies, podcasts, and other media in a coherent way (or to retain your Apple ID password for more than a day), it’s time to rejoice.

iTunes is being dismantled.

What was once a Frankenstein-like amalgamation of all media rolled into one complicated program will now be three programs. Those used to working with iPads and iPhones won’t have much to adjust to. This is how their devices have been running for some time. But as soon as desktop users upgrade their devices to MacOS Catalina, they’ll see their iTunes icon disappear, and their media will be segmented into three apps: Apple Music, Apple Podcasts, and Apple TV.

Privacy improves on the iPhone.

As always, privacy is an extremely important aspect of Apple’s software upgrades. Today, more than ever, users are demanding better privacy all-around, and Apple is delivering, especially in regard to iPhone’s location controls.

First, it’s no longer a given that background apps will have the ability to track your phone using Bluetooth and/or Wi-Fi connections. Furthermore, if you want an app to track you in the background, this permission can be opted into on a day-by-day basis instead of having to give a flat yes or no. Of course, it’s possible for apps to still track you while the app is open.

iPhone’s photos app gets better … again.

Always on the lookout for better ways to organise your media, Apple’s come up with yet another spin on optimal photo arrangement within the Photos app. Mostly, they’re looking to provide better “glimpses” of recent events or highlights you’ve photographed.

With the new updates, you’ll be able to view your favorite snapshots and videos from a recent trip or event for reminiscing or sharing with others. Live photos and auto-play videos offer additional upgrades for camera-loving iPhone users.

Tap into your dark side with iPhone’s new dark mode.

See apps in their darker alter-egos and give your screen-drenched eyes a break. For those addicted to in-bed iPhone browsing at night or in the early hours of the morning, iPhone’s new dark mode makes it all a bit easier and clearer.

Sidecar lets you use your iPad as a secondary Mac display.

Graphic designers and those who work with their iPads as graphics tablets will love this one. iPads can now be connected by cable or wirelessly to your Mac for simultaneous use as a secondary screen.

Secondary screens can be extremely helpful for working on large projects or multitasking with a few programs at once. For those uninterested in investing in an additional monitor, Sidecar is a new feature that allows you to wirelessly connect your iPad screen to your Mac while still allowing Apple Pencil use.

iPadOS is the bigger, better operating system for iPad.

Speaking of iPads, Apple hopes to increase its use as touchscreen Macs with its bigger, better iPadOS. With the new software, users finally get support for using external drives and mice, and there’s even been an application for storing files added in. You will also be able to open multiple windows of the same app, use unique gestures for basic tasks, and go straight to websites in the desktop version instead of that pesky mobile version.

Get Ready for Changes to Your Devices

Whenever big upgrades come to your regularly-used devices, it’s best to brush up on the changes you can expect beforehand.

Automatic updates can be useful; however, the changes revealed may throw your routines off-course or even set your business back a few days if you’re not ready. Furthermore, you risk not knowing what updates will actually be useful to you if you’re unaware of what updates to expect.

iOS 13 has been released for select developers and will be broadly available later in June. The new iPadOS is set to be released in July of 2019. Another iOS 13 update is planned for release later in the fall of 2019; this will include updates such as dark mode for iPhone.

The small city of Riviera Beach, Florida, north of West Palm Beach is the latest government to be crippled by a ransomware attack. Their data was encrypted by hackers so they couldn’t access it. This has paralyzed the City’s computer systems.

In an attempt to retrieve their data, the City of Riviera Beach paid the hackers nearly $600,000 (65 Bitcoin). Hackers demand Bitcoin because it’s a hard-to-trace digital currency. The City Council hopes to regain access to their encrypted data, although there’s no guarantee that this will happen.

Rose Anne Brown, a city spokeswoman for the 35,000 person city, said that Riviera Beach was working with law enforcement and security consultants. In the meantime, unless they had a secure cloud-based backup solution, all they can do is wait to see if their data will be released.

What Is Ransomware?

When ransomware infects your computer or mobile device, your organization’s operations can come to a grinding halt. You’ll be denied access to your computer and may even lose your data. Ransomware attacks have cost U.S. businesses millions of dollars in losses.

Ransomware attacks are on the rise. Attacks on business targets have seen a substantial increase in the first quarter of 2019, up by 195% since the last quarter of 2018. And for governments and organizations that are victimized, the consequences can be paralyzing and destructive.

Fast Facts:

• Ransomware is the most malicious and frequently used form of malware today.
• There’s more than one type of ransomware.
• It’s important to know what to do if you experience a ransomware attack.
• The best way to protect your organization from ransomware is to prevent it from landing on your computers in the first place.
• Always back up your data so you can restore it in the event of an attack.

Ransomware blocks access to your data and demands payment through an anonymous system like Bitcoin to restore access. The criminals who distribute and operate these attacks are making millions of dollars. They extort money from you in exchange for a promise to unlock your computer. But this doesn’t always happen. The FBI doesn’t support paying a ransom in response to a ransomware attack.

What Can You Do To Protect Your Organization From Ransomware?

The best way to protect your organization from ransomware is to prevent it from landing on your computers in the first place.

If you experienced a ransomware attack, this means that it got through all your anti-virus software and security on your machine(s). Unfortunately, because ransomware performs multi-layered attacks, there’s no one security feature today that can protect against every threat. However, we can provide advice on the most current and effective protection.

The best security software is made up of layers that protect specific areas, and where each layer communicates with another for the best protection possible.

The first layer of protection is for your email where spam typically enters. Securing your email with the right program allows you to scan every email for malicious files before you or other users open them.

We can also offer a compatible sandboxing program so you can open attachments in a secure environment where they can be analyzed for ransomware.

Always backup your data so we can restore it for you in the event of an attack.

To protect yourself and your business from ransomware attacks, you must perform secure backups. This requires backups that occur in real time, daily and weekly. These backups must be isolated from your network to ensure they can’t be compromised by a ransomware attack.

We can provide a secure cloud backup so you can always access and recover your data from wherever you have an internet connection. We will need these backup files to restore your data. In most cases, we can erase the hard drive, reinstall the operating system and restore your machine with the backup copy.

We can also educate your staff about the threats and prevention of ransomware attacks. We’ll train your personnel with simulation tools to help them recognize malicious IT threats of any kind. By doing this, you’ll reduce the odds of falling victim to a ransomware attack.

If you are a lawyer or if you are hiring a lawyer, technology competence, often shortened to tech competence, is a term that you should be aware of. Recently, changes have been recommended in regards to tech competence and attorneys. Here is everything that you need to know about this topic.

What is Tech Competence?

Lawyers have always had a duty to be competent in the areas of law they practice. However, in 2012, the American Bar Association made a change to the Model Rules of Professional Conduct. The change being made was to make it clear that attorneys need to take steps to be competent in regards to technology. This change stated the lawyers need to stay competent in regards to the benefits and risks associated with technology that is relevant to their firm and line of work. Each state was free to adopt or reject this change, and to date, 36 states have adopted this change.

What New Changes Have Been Recommended in Regards to Tech Competence?

A committee met and issued a report in February of 2019 that recommended revisions be made to the current Rules of Professional Conduct in regards to technology. The changes that the committee recommended making were designed to make it clear that it is an attorney’s job and legal responsibility to ensure that they are competently representing their client. The changes that are being recommended to ensure that law firms and lawyers understand that this duty reaches into the technology that they use. The committee wanted to make it clear that it is a lawyer’s duty to ensure that client information is confidential, and as such, they are responsible for protecting against unauthorized access. Unauthorized access can occur if a database gets hacked or emails are intercepted.

The committee designed with making changes issued its report in February of 2019. The public was given the opportunity to comment and provide feedback through April 19, 2019. Currently, the recommendation is being reviewed by the D.C. Bar Board of Governors. Ultimately, they will decide if the recommendations should be passed on to the District of Columbia Court of Appeals, who ultimately sets the rules of practice within the District of Columbia.

How Can Your Law Firm Ensure You Are Meeting the New Guidelines?

While the changes in regards to tech competence and lawyers have not yet been approved, it is expected that it will be. It is also expected that many of the 36 states who adopted the tech competence changes will follow the District of Columbia’s lead and adopted these rules. As such, you may find yourself wondering what this means for you as a law firm, lawyer or individual or business looking to hire a law firm. If you are a lawyer or law firm, you need to ensure that you are taking steps to protect any personal client information. You need to ensure your website is secure, that you are sending all confidential emails in an encrypted manner, and take steps to ensure your cloud is secure. As a client, you want to ask law firms what steps they have taken to ensure the technology they use is secure.

As technology advances, new changes will likely be made to tech competence and the way it impacts attorneys and law firms. Being proactive and ensuring the technology you use is secure is the best way to meet your requirements under the new guidelines.

There are many types of risk in business: the risk that a new competitor will come on the market and steal market share, the risk that top staff members will jump ship for a better offer . . . but are you considering the significant risk that is associated with a cyber attack? A recent report by IBM shows that more than 77 percent of companies don’t have a cybersecurity response plan in place, a dangerous proposition when you consider that 60% of businesses that suffer a cyber attack fail within 6 months. These are pretty terrifying statistics for small to mid-size business owners, especially in specific verticals that require the capture and storage of sensitive customer data such as health and financial information.

See why unsecured data is the #1 security threat to local small businesses.

(Response) Time is Money

When your business is able to react quickly to a malware or ransomware attack, you significantly raise the likelihood that you will be able to bounce back to full operations before your business is devastated by the impact. The response time that your technology team and business leaders are able to command could easily be a make-or-break moment, as cyber attacks can cost organizations thousands of dollars a minute in reduced productivity, losses of sales, compliance charges and more. Knowing that you have a comprehensive cybersecurity response strategy in place can help your business make the best of a bad situation and achieve the proper resilience that you need.

Ditch That False Sense of Security

You might think that your business is too small to be of interest to cybercriminals. Those hackers are going after the big haul, right?!? Turns out, the majority of cyber attacks are being committed against smaller organizations, because there is a perception that infiltration will be easier and criminals will be able to easily make off with your valuable customer data. Brokers on the dark web are willing to pay a significant fee for each stolen record, complete with a tiered pricing scale for financial data that is based on the size of the bank account. It’s crucial that businesses do not have a false sense of security, but proactively put plans in place that will help reduce the risk associated with a cyber attack.

Put Staff Members on Lockdown

Increase the security requirements for passwords, and require them to be reset on a regular basis. Invest in ongoing training for staff members that will help them understand everything from the potential of phishing attacks to why it’s important to stay away from specific activities online. Create security policies and put strategies in place to ensure that they are followed — and regularly reviewed and updated by cybersecurity experts. Actively engage white-hat hackers to look for holes in your current data security and then quickly put a remediation plan in place. While staff members may feel as though they are being placed on a type of lockdown, it’s imperative that information technology professionals effectively communicate the severity of the issue that is facing businesses today. When employees understand the damage that can be accidentally done to the organization, they are much more likely to be an active member of the solution instead of a part of the problem.

Creating a secure environment for your business data requires the proactive involvement of business and technology professionals alike. Just as you wouldn’t leave customer credit card information lying around the office or on a printer, you can also educate staff members that using an easily-guessed password is the digital equivalent of those poor security practices.

Most people know not to open email attachments from senders that they do not know. Unfortunately, it is not just attachments from strangers that you have to be on the lookout for. It happens quite often that people will get emails that seem to be from known senders that have malicious attachments, or that ask for confidential information. If you get such an email—or if someone gets such an email that appears to be from you but that you did not send—does that mean that your email has been hacked? Not necessarily.

Hacking and spoofing are two methods that bad actors use to manipulate individuals and businesses into doing things that are against their best interests. Hacking and spoofing can appear to be the same at first glance but are actually quite different. The risks of hacking, especially for businesses, are much greater than those posed by spoofing. Neither is desirable, but you want to know the differences between the two so that you and your employees can identify potential compromises to your email accounts.

Hacking vs Spoofing—What You Need to Know

What does it mean when your email account has been hacked?

A hacked email account is something you should be very concerned with. Being hacked means that a bad actor has managed to gain full access to your email account—which could mean that they have access to more than just your email account. There are a variety of ways to hack an email account, including:

• Guessing your email password (seems unlikely, but you would be surprised how simple many email passwords are, such as birthdays, anniversary dates, and other information easily obtained on social media)
• Answering your security questions correctly
• You entered it into a website or form (it may have been a phony website, one that offered you a free gift, or a site you visited from a link in an email)
• You used the same password on a different site and the site used it to access your email
• You have a spyware program on your computer that recorded you typing in your password and sent it to a hacker
• Viruses, malware or other undesirable software is on your computer and allowed a hacker to get your email password

If your email account has been hacked it means you need to take immediate steps to correct the situation. The risks to your system and your company information vary based on the way that the email password was obtained. A hacker guessing the password is much less problematic than having viruses, spyware or malware on your computer. A guessed password simply needs to be changed, whereas an infected computer needs to be cleaned up before more compromises occur that may be even more damaging to your business.

Even if the hacker guessed the password, there is a real risk that he or she could use the email account to access other information or accounts. If you suspect your email account has been hacked you need to take immediate steps to remedy the situation, including:

• Check your recent email activity to see if anything was sent that you were not aware of
• Change your password
• Use different passwords for every account
• Start using a password manager to generate random, complex passwords
• Update your system to the latest OS and update your security software
• Run your antivirus and malware detection programs

What does it mean when your email account has been spoofed?

Although spoofing can look a lot like hacking, it is actually something completely different. When your email has been spoofed, it means that someone sent an email that appeared to be from your email account but was not actually from your account. You can think of it as someone sending a letter and putting your return address on the envelope. Doing this is not too complicated with the right software. The bad actor does not need access to your email account to spoof your account.

Your account is safe even if you have been spoofed. However, having your account spoofed can be quite concerning, especially in a business setting. A bad actor could spoof your email and send a message to an employee asking for sensitive company information. There are a few things you can do to help prevent spoofing of your email address, including:

• Do not share your email address with anyone who does not need it for business purposes
• Do not allow employees to share your email address

Improving Business Email Security

For more information about improving email security for your business, please contact our IT services team.

An uptick of vendor consolidation in the Ambulatory electronic health records industry has been a cause for concern for many small and medium practices recently. The main cause for concern lies in the preparation and costs associated with integrating their patient health records into new programs that are made necessary with vendor acquisition, especially if the acquisition has forced a phase-out of their current EHR program.

According to KLAS Research, an Orem, Utah based IT Review Firm, EHR vendors have dropped from 1000 plus companies 10 years ago, to roughly 400 companies in total. Some of the larger companies responsible for merging and acquiring in the Ambulatory EHR market are Cerner, McKesson, Allscripts, Epic, and eClinicalWorks. Many see the opportunity for innovation, but these mergers have also created a unique set of challenges for small practices, Specialists and Outpatient Facilities. With these practices being reliant on the need to efficiently organize patient data as well as cross-share information to several labs, pharmacies, and other facilities in their networks, EHR has now become a necessary tool.

Market dynamics and technology advancements have proved that the move to electronic medical records systems is inevitable, but services once offered at low or no cost, now come with a monthly price tag. Service level changes, training costs, technology implementation, and practice continuity also serve as impact areas that Physicians should be prepared to address if migration to another system is required.

What About Technical Support?

Comprehensive Databases, such as Ambulatory EHR, will make technical support an important concern, not only for maintenance, but for any issues that may arise affecting day to day business. Will mergers cause reduced levels of tech support? Some physicians seem to think so. Practices reliant on specialized support options will now have to contend with an influx of other consumers operating on the same system, increasing help wait time and support availability. Frustration at rising costs, service level changes, and the elimination of special features in existing EHRs, have physicians worried that they will no longer be able to cater to their specific practice needs.

How to Prepare for Health IT Innovation

Ideally, Practices that are already utilizing EHR systems offered by the bigger players in the market have no cause for concern. For those practices that do find themselves needing to integrate into a new EHR system, preparation is key in order to avoid any potential negative impacts. The most important way to ensure a smooth transition is the current data organization. Physicians should understand where and how their data is organized, what format it is in, and the steps it would take to transfer it to another system. Current vendor communication and a review of contracts can also provide insight into costs and procedures of data migration, as well as a list of replacement vendors that would be best suited to practice needs if a switch needs to be made.

The Ambulatory EHR market will continue to make strides in innovation and technology advancement. Most of these changes are positive, like the introduction of Patient Portals, where data collection, tracking, and cross sharing have become streamlined and consumer friendly. Small Practices can avoid any potential negative impacts by simply understanding the data they collect, how to transfer it if they need to merge into another system, and by preparing a solid transition plan.

When you’re working hard to grow your business, you can get caught up in things that take your attention away from your technology. Before you know it, your IT system isn’t up to speed because you failed to update an operating system. We don’t want this to happen. This is why we’ve provided a checklist about Windows 7, its approaching End of Life (EOL), and what you should do.

It’s Time To Upgrade From Windows 7

Extended support for Windows 7 will end on January 14, 2020. This means that Microsoft won’t provide security updates for PCs running Windows 7. This could put your IT system at risk for security and reliability issues.

We recommend that you plan your upgrade now. And, if you run a business, we advise that you skip Windows 8 and upgrade to Windows 10 Pro.

Skip Windows 8 and Migrate To Windows 10 Pro

Windows 8 product enhancements (mainstream support) ended back on January 9, 2018. And reliability and security patches will end on January 10, 2023 (the end of extended support). This may seem like a long time from now, but if you’re upgrading anyway, shouldn’t you use the most current Windows program? Windows 10 Pro offers the very latest technology, and it’s built for business use.

Windows 10 Pro Will Benefit Your Business

• Increased Security is incorporated with ongoing protections like Windows Defender Antivirus, BitLocker, a Firewall and more (at no extra cost to you).
• Windows Remote Desktop ensures that you can access your files from any PC or tablet with an internet connection.
• Automatic Cloud Storage will store and protect your Word, PowerPoint and Excel files from system crashes.
• Sign In 3 Times Faster by using Windows Hello with Facial and Fingerprint Recognition.

Take Advantage of New Features In Windows 10 Pro

• Windows Ink with Touch Screen & Digital Pen Capabilities
• Windows 10 Pro pairs with Office Documents and Other Apps
• Microsoft Edge with faster and safer web browsing, automatic form filling, type or write on webpage capabilities, and much more
• Cortana voice-activated digital assistant integrates with your calendar and other Windows apps.

You Have Two Choices For Upgrading

1. Migrate your existing machines to Windows 10 Pro.

2. Replace your old computers with new Windows 10 devices.

Consider This Before You Migrate To Windows 10 Pro

Are your current apps compatible with Windows 10? (Check Microsoft’s App Directory to be sure.)

Do your existing computers meet these system requirements?

• 1GHz processor or faster
• 1GB RAM for 32-bit; 2GB for 64-bit
• Up to 20GB available hard disk space
• 800 x 600 screen resolution or higher
• DirectX 9 graphics processor with WDDM driver

There are 2 Migration Tool Options

1. Windows Easy Transfer

• For a small number of computers or a single customized deployment.
• Transfer files and settings via a network share, USB flash drive, or Easy Transfer cable.
• Can’t use a regular USB cable to transfer files and settings

2. User State Migration Tool (USMT) 10.0

• Best for large-scale automated deployments.
• Uses .xml files to control which user.
• Accounts, files, and settings are migrated.
• Use for side-by-side migrations for hardware replacements, and wipe-and-load migrations.

Test The Quality & Performance of Your New System

Use the Windows Assessment and Deployment Kit (ABK) to test the quality and performance of your system, and to customize Windows images for large-scale deployments.

Need Help Upgrading To Windows 10 Pro?

We’re always here to help and answer your questions

All businesses today are faced with numerous technology decisions. The rapid rate of tech development and adoption has led to some truly remarkable transformations in the business landscape—and in the responsibilities, various professionals are expected to perform. CMOs are no exception. In fact, if you have been a CMO for very long, you have likely seen your list of responsibilities grow as new tech has arrived. It is precisely because you are expected to leverage marketing technologies to achieve business objectives that you need to participate in the decision-making process regarding digital technologies. Your perspective is vital to ensure that your company chooses the right technology and gets the maximum benefit from that technology once it is incorporated.

Why the CMO Needs to Be Involved in Technology Decisions

As the chief marketing officer, your main responsibilities are focused in the marketing segment of your business. Once, your role would have centered on building the brand, engaging customers and advertising. Now, you are still expected to ensure that these areas are seen to. But you are also expected to maximize your effectiveness by utilizing all the technology tools available to you. Your engagement with marketing technologies and your familiar with the marketing and business objectives of your company make you a unique, knowledgeable voice in the digital technology decision-making process. You do not necessarily have to be solely responsible for those decisions, but you do need to play a major role.

When deciding how heavily you should be involved in tech decisions, you can ask yourself two questions:

Does the technology decision have anything to do with marketing?

There are plenty of technology decisions that do not involve marketing. The IT department in your organization and the CIO, in particular, make tech-related decisions every day, many of which have nothing to do with the marketing department. From servers to power supplies, password resets to OS installs, the IT team has plenty on its plate that falls squarely within the realm of technology. It would be a waste of your time and of theirs if you were involved in decisions that did not relate to your field of expertise.

Of course, there is an increasing number of technology decisions that do involve marketing or affect marketing. The spending on marketing technologies is expanding at a rapid rate across most businesses because it offers so many possibilities and is often required to remain competitive. Any technology decisions that relate to customer engagement, customer data, advertising, or anything to do with marketing or achieving marketing objectives should have your input.

Does the technology decision have anything to do with customer interaction?

Customer interaction does fall under the marketing umbrella, but it has become more of its own area as companies have embraced social media platforms and CRM technology. Your company needs to collect customer data and it needs to maintain a constant presence for customers, all of which can benefit from the deft touch of marketing professionals. You can help other decision-makers understand what works and what does not when it comes to engaging customers and keeping them engaged.

Make Your Job Easier by Partnering with the CIO

As fast as you can learn marketing technologies and incorporate them into your business, there will always be a lot you do not know. When approaching such a massive subject as digital technologies, it makes sense to combine your abilities with others in your organization to ensure the best possible results. The CIO is the perfect partner in your efforts. While you focus on achieving marketing objectives, the CIO can focus on ensuring that the technology your business uses to achieve those objectives is functional and that nothing slips through the cracks. The work of the CIO makes sure that all the marketing technologies you rely on are there when you need them.

Developing a relationship with the CIO benefits both of you in a myriad of ways. You can learn more about how the different technologies in your organization function and support one another—which allow you to make clearer decisions about what tech you want to use moving forward. By working with you, the CIO gets a better grasp of how you use technology to achieve marketing objectives. Ultimately, the CIO should be able to offer suggestions that would not have been possible without the familiarity gained by working hand in hand with the marketing department.

Choose Your Role in Technology Decisions

Every organization is unique and requires a customized approach to tech decisions. You are the best person to determine where your role fits within the framework of tech decisions for your company. It may be best for you to head the decisions, or it may be better to serve a support role. What is important is that you take firm steps into the realm of marketing technology and apply your marketing knowledge to the decision-making process. The business will benefit from it, and your role as CMO will only get more interesting and engaging as a result.