Your Guide To IT Budgeting In 2024

Establishing a financial blueprint for the course of the new year is pivotal to fostering growth for your business. As you anticipate the resources necessary to navigate your business through 2024, it’s essential to craft a budget that not only addresses immediate needs but also scales with your aspirations.

With a notable uptick in IT spending anticipated, now is the opportune moment to harness technology to enhance your offerings and streamline operations. The investment in tech, particularly in generative AI, promises to revolutionize industry practices, delivering efficiency and innovative solutions.

Where Is Your Money Going To End Up?

In 2024, businesses are expected to face several areas of increased IT expenses and spending as technology continues to evolve rapidly. Staying competitive and secure means investing strategically in these key areas:

Cybersecurity

Cybersecurity remains a top concern for businesses as cyber threats become more sophisticated. To protect sensitive data and maintain customer trust, organizations will need to allocate more resources to cybersecurity.

This includes investing in advanced threat detection systems, security training for employees, and regular security audits. As the threat landscape evolves, cybersecurity budgets must keep pace to stay one step ahead of cybercriminals.

Cloud Services and Infrastructure

The cloud continues to be a game-changer for businesses, offering scalability, flexibility, and cost savings. However, as businesses rely more on cloud services for critical operations, expenses related to cloud infrastructure and services are expected to increase.

This includes costs associated with cloud storage, data transfer, and the adoption of cloud-native technologies. Investing in cloud management and optimization tools can help control these expenses.

Digital Transformation Initiatives

Digital transformation is no longer a luxury but a necessity for businesses looking to remain competitive. Investments in modernizing IT infrastructure, adopting emerging technologies like AI and IoT, and enhancing customer experiences will drive IT spending. While these initiatives can yield significant long-term benefits, they often require upfront investments that will impact IT budgets in 2024.

Remote Work Technology

The hybrid work model, where employees split their time between the office and remote locations, is here to stay. To support remote work effectively, businesses will need to invest in secure remote access solutions, collaboration tools, and cybersecurity measures tailored to remote environments. Ensuring a seamless and secure remote work experience for employees is a priority that will influence IT spending.

Compliance and Data Privacy

Data privacy regulations are becoming more stringent globally, and businesses must invest in compliance efforts to avoid costly fines and reputational damage. Compliance-related IT expenses may include data encryption, access control systems, and data management solutions that ensure compliance with regulations such as GDPR and CCPA. Failing to allocate resources for compliance can lead to unexpected financial penalties and legal consequences.

Top Considerations For Strategic Budgeting

When embarking on the journey of budget management for 2024, it’s crucial to start with a clear understanding of your business objectives for the coming year. Ask yourself:

  • What are your growth targets?
  • What new markets or products are you exploring?

Equally important is soliciting opinions from various departments within your organization. Collaboration among stakeholders ensures a holistic view of what’s needed and fosters alignment between technology investments and business objectives.

3 Best Practices For Better IT Budgeting

Make Sure Your IT Investments Support Your Business Goals

To optimize your IT budget, the first step is aligning your IT projects with your organization’s overarching goals. This entails a meticulous evaluation of each project to discern its contribution to your company’s broader objectives.

Begin by gaining a comprehensive understanding of your firm’s strategic goals for the upcoming year. What are your growth targets, and how can technology serve as a catalyst for their achievement? Addressing these queries facilitates the identification of pivotal IT projects crucial to your organization’s prosperity.

After pinpointing these critical projects, allocate your resources judiciously. Your budget should perpetually mirror your business priorities, necessitating potential resource reallocations from lower-priority endeavors to more pressing ones. Aligning your expenditures with your business objectives guarantees resource utilization that maximizes their impact.

For sustained alignment with business goals, consistent monitoring and evaluation of ongoing projects are essential. Given the fluidity of circumstances and the emergence of new opportunities, periodic adjustments become imperative. Routine progress assessments and priority reassessments empower you to make informed determinations concerning resource allocation.

Prioritizing and aligning IT projects with your business goals are quintessential strategies for optimizing your IT budget. This approach enables the concentration of investments on projects wielding the most profound influence while curbing extravagance on non-essential undertakings. This translates into heightened operational efficiency and sustainable growth over time.

Choose Technologies That Save You Money

Effectively maximizing your IT budget entails the utilization of cost-efficient technological solutions. In a swiftly evolving tech landscape, a multitude of economical options stands ready to facilitate the realization of your business objectives without financial excess.

Exploring open-source software alternatives represents a prudent financial maneuver. Many open-source solutions proffer functionalities akin to their commercial counterparts at a fraction of the cost. This approach markedly reduces software-related expenses without compromising quality.

Virtualization offers another avenue for prudent expenditure. It permits the operation of multiple operating systems and applications on a solitary server, thereby curtailing hardware expenses and energy consumption. Such optimization not only minimizes maintenance and upgrade costs but also ensures resource efficiency.

Consider the merits of cloud computing, characterized by scalability and adaptability minus the necessity for upfront infrastructure investments. Adopting a “pay-as-you-go” model equips businesses to trim capital expenditures while transitioning toward operational expenditure frameworks.

Rationalizing IT procurement procedures can lead to substantial savings. Engaging vendors in negotiations for improved pricing terms or volume-based discounts can extend the reach of your IT budget. Regular reviews of vendor agreements guarantee optimal value for your expenditures.

Conducting thorough research ahead of technology acquisitions serves as the linchpin in identifying cost-effective options attuned to your needs. Comparing pricing across multiple vendors and factoring in long-term costs shields against superfluous spending. By capitalizing on these cost-effective technological solutions, organizations make judicious choices when navigating their IT budgets, all while delivering top-tier results.

Review Your Expenses On A Regular Basis

The proactive management of costs through routine expense evaluations and optimization measures is paramount. This approach serves to uncover areas where savings are attainable and ensures that resource allocation proceeds efficiently.

Scheduled audits of your IT infrastructure prove indispensable in detecting superfluous or redundant systems and services that drain your budget without delivering commensurate value. The elimination of such excess costs liberates funds for more strategic investments.

Effective vendor management represents a pivotal facet of expense optimization. By systematically revisiting existing contracts and engaging in negotiations with suppliers, opportunities arise to secure more favorable terms.

These favorable terms, beyond simply reducing costs, enhance the value derived from these partnerships. Consequently, you not only achieve cost reductions but also elevate the quality of products and services, thereby contributing to your bottom line and overall operational efficiency.

Tracking software licenses and subscriptions is critical to prevent the payment of fees for unused or duplicated licenses. Routine audits of these agreements guarantee that you exclusively pay for the services you require.

The implementation of expense tracking tools and transparent financial reporting processes fosters a greater understanding of spending patterns. This data-driven approach empowers decision-makers to make judicious choices concerning resource allocation while pinpointing areas for further optimization.

By maintaining regular reviews and optimization of expenditures, businesses leverage their IT budget optimally. These judicious investment decisions not only deliver strategic benefits but also reduce unnecessary spending, yielding heightened efficiency throughout the entire technological landscape of the organization.

Don’t Forget To Stay Agile

In a fast-paced tech landscape, an agile budgeting approach is key. Your budget should be flexible enough to pivot as tech landscapes and market conditions evolve. Consider establishing a reserve for unforeseen costs and leverage real-time spending tracking tools to stay on top of your budget’s health.

Creating a sound tech budget for 2024 is about blending foresight with adaptability. By focusing on these key aspects and employing best practices, you’re equipping your business to not only meet but exceed its objectives, securing a prosperous year ahead. As you embark on this budgeting journey, remember that it’s not just a financial exercise; it’s a strategic one that can shape the future of your organization.

If you need a second set of expert eyes to review your IT budget, don’t hesitate to get in touch with our team.

New Year, New Cybersecurity Resolutions

2024 is shaping up to be a pivotal year in cybersecurity—have you given it any thought yet?

With the integration of artificial intelligence into the technology landscape, both the complexity of cyber threats and the sophistication of security solutions are escalating. Your awareness and preparedness can make a crucial difference to your business.

Security professionals and organizations will face an array of challenges, from an increase in ransomware attacks targeting essential services to AI-powered cyber threats seeking to exploit technological vulnerabilities. It’s essential for you to anticipate these challenges and reinforce your security posture to safeguard your digital assets.

Navigating this complex landscape requires a proactive approach to security. Advances in technology like the Internet of Things (IoT) and quantum computing bring about new vulnerabilities, while legislative changes mandate tighter data privacy controls.

As you look toward adopting robust security measures, from multi-factor authentication to zero-trust frameworks, remember that these are not just preventative steps but strategic investments in the longevity and resilience of your cybersecurity infrastructure. By understanding the potential risks and actively enhancing your defense strategies, you can strengthen your readiness for the year ahead.

5 Emergent Threats To Watch Out For In 2024

IoT Vulnerabilities and Exploits

As we delve into 2024, one of the foremost cybercrime threats stems from the vulnerabilities and exploits associated with IoT. With the proliferation of interconnected devices in our homes, offices, and industrial sectors, cybercriminals have an expanded attack surface at their disposal. Many IoT devices are manufactured with inadequate security measures, making them attractive targets for malicious actors.

From smart thermostats to industrial sensors, the potential for unauthorized access and data breaches looms large. Safeguarding against IoT-related threats demands immediate attention. Manufacturers and consumers alike must prioritize robust security features, regular firmware updates, and stringent authentication mechanisms to fortify these devices against exploitation.

Data Velocity and Security Challenges

In the digital age, the acceleration of data movement across hybrid and multi-cloud infrastructures presents a daunting cybersecurity challenge. The speed at which data accumulates and traverses these environments can inadvertently expose sensitive information to threats.

Securing data effectively means doing so at every stage of its lifecycle, from collection through storage and utilization. By diligently safeguarding data pathways and applying encryption, access controls, and monitoring measures, organizations can counteract the risks associated with data velocity. Ensuring that sensitive data remains protected in high-speed environments is crucial for maintaining trust and compliance in 2024.

AI-Powered Cyberattacks

AI is poised to redefine cybercrime tactics in 2024. As AI technologies advance, cybercriminals are leveraging them to create more sophisticated and adaptive attacks. AI-powered cyberattacks can autonomously identify vulnerabilities, craft convincing phishing campaigns, and bypass traditional security measures. Defending against these threats requires a proactive stance.

Businesses must harness AI for defense, using machine learning models to detect and respond to anomalous activities promptly. The AI arms race is in full swing, and staying one step ahead of cybercriminals’ evolving use of AI is paramount to safeguarding digital assets and maintaining the integrity of systems and data.

Quantum Computing Threats

The advent of quantum computing heralds a significant challenge for cybersecurity in 2024. The computational power of quantum computers poses a potential risk to existing encryption algorithms, threatening data security. Organizations must remain vigilant and informed about quantum computing developments.

To counteract this emerging threat, investing in quantum-resistant cryptography and security measures becomes essential. While quantum computing’s true impact on cybersecurity may still be on the horizon, prudent organizations are taking proactive steps to prepare for this paradigm shift, ensuring their data remains confidential and uncompromised.

Complexity of Hybrid Cloud Environments

Hybrid cloud environments, with their blend of on-premises and cloud-based resources, offer unparalleled flexibility and scalability. However, this complexity also introduces significant cybersecurity challenges. The seamless flow of data between these environments can create security gaps if not carefully managed.

To mitigate the risks, organizations should adopt a comprehensive security strategy that spans both on-premises and cloud infrastructure. Implementing identity and access management, encryption, and robust monitoring solutions can help protect sensitive data as it traverses the hybrid cloud landscape. Maintaining visibility and control over data and applications will be crucial to secure hybrid cloud environments in 2024 and beyond.

Your Cybersecurity Resolutions For 2024

Embrace Cutting-Edge Antivirus and Network Safeguards

To stay ahead of new and emerging threats, it’s imperative to enhance your digital security posture with the latest antivirus and firewall solutions. Here are some actionable steps:

  • Research and adopt: Explore antivirus software that utilizes advanced machine learning algorithms to detect novel threats.
  • Upgrade your firewalls: Look for firewalls that offer deep packet inspection and intrusion prevention features.
  • Regular updates: Ensure your systems are set to receive and install software updates automatically.

Consider Adopting AI Defense Mechanisms

Artificial intelligence is revolutionizing cybersecurity. Consider the following to leverage AI for your own security:

  • Automated threat detection: Implement AI systems that can analyze patterns and preemptively alert you to potential breaches.
  • Behavioral analytics: Use AI-driven tools that learn normal user behavior and flag anomalies.

Conduct Comprehensive Risk Appraisals

Understanding your specific vulnerabilities is crucial. A structured risk assessment approach can include:

  • Identify critical assets: Determine which parts of your system require the most protection.
  • Threat modeling: Outline potential threats specific to your business or personal use.
  • Regular audits: Schedule periodic reviews of your security measures to adapt to new threats.
  • Penetration Testing: Put your defenses to the test with controlled and sanctioned hack attempts by a trusted cybersecurity services provider.

2024 Will Be A Pivotal Year

Now only a few weeks into 2024, a year of paramount importance for cybersecurity, it’s clear that staying vigilant about emerging threats and harnessing cutting-edge security technologies is imperative. Together, let’s actively shape a more secure digital future by addressing these challenges and embracing the opportunities that await us.

If you need help with your cybersecurity planning for the year, don’t hesitate to get in touch with our team.

Giving Devices As Gifts? Follow These Security Tips for Parents & Guardians

As the holiday season approaches, many parents and guardians are eager to find the perfect gifts for their loved ones. Among the popular items on children’s wish lists are various devices such as tablets, smartphones, and game consoles. While the idea of gifting the latest technology to your child can be exciting, it’s crucial to think about their online safety beforehand.

To ensure a memorable and safe experience for your child (or whoever may be receiving the gift), it’s essential to prepare adequately before handing over any new device. From researching the device to setting it up prior to giving the gift, and fostering open communication with your young one, you can make informed decisions about their online activity. By following these guidelines, you will not only provide a wonderful gift but also promote a secure experience for your child.

Key Takeaways

  • Prepare for the new device by researching and setting it up in advance
  • Don’t rely on default settings to ensure online safety
  • Establish a Family Agreement and maintain open communication with your if necessary

Investigate the Device

Utilize search engines to explore opinions from parents and guardians about the device your child desires and its impact on others. Consult with your acquaintances or others during school runs for additional viewpoints.

Common Sense Media assesses games, apps, and services, assisting you in determining their suitability for your child.

After selecting a device, examine the available parental controls and privacy settings to ensure online safety, manage the internet and app usage, and mitigate technology risks such as exposure to inappropriate content or social media sites.

Set up the device ahead of your child opening it

Ensuring the most secure and worry-free experience for your child starts with preparing the device before giving it to them. Familiarize yourself with the tablet, phone or console, and set up safety settings and parental controls to your satisfaction.

When handing down a second-hand device, make sure to reset it to factory settings, removing any pre-existing apps and settings.

For Android devices, you can manage content restrictions in Google Play to control what can be downloaded. On Apple devices, go to Content & Privacy Restrictions in Screen Time to block and limit specific apps, restrict explicit content, and manage purchases and downloads.

While setting up parental controls is essential to your child’s online safety, remember that open communication with your child is equally important. To further explore parental controls, consider visiting relevant web pages and create a Childnet Family Agreement for clear guidelines and expectations.

Don’t Presume Default Settings Offer Maximum Security

When gifting devices this holiday season, it’s crucial to consider the online safety of your loved ones, particularly parents and caregivers. Default settings on new devices might not offer the highest level of security, so it’s essential to go through them and make adjustments as needed.

  • Double-check privacy settings: Ensure that the privacy settings are adjusted according to your preference, limiting access to personal information and enhancing overall safety.

  • Enable parental controls: Many devices come with parental control features, but they may not be activated by default. Make sure to turn these on to restrict inappropriate content and monitor usage.

  • App safety: Carefully examine the default apps, as some may include in-app purchases or collect personal information by default. Adjust their settings or uninstall them if needed.

  • Strong passwords & multi-factor authentication: Create strong, unique passwords for every device and account, and enable multi-factor authentication (MFA) wherever possible to provide an additional layer of security.

  • Software updates: Ensure all devices are up to date with the latest software and security patches. This helps prevent potential vulnerabilities and keeps devices protected.

Taking the time to verify and adjust default settings on gifted devices will dramatically enhance the online safety for your family and loved ones.

Establish a Family Agreement

Creating a family agreement aids in defining limitations and setting expectations regarding your family’s device usage. It encourages discussions about internet utilization among family members. As technology evolves and new devices enter your household, it’s essential to update the agreement accordingly.

When your child obtains a new device, consider revising the agreement to clearly outline usage rules, including location, duration, and guidelines for app downloads or purchases. This helps maintain boundaries and ensures quality time with family.

  • Children: New devices and usage rules
  • Families: Establish expectations
  • Family Agreement: Updates as technology changes
  • Boundaries: Clear guidelines for device usage
  • Quality Time: Maintaining balance between technology and family interaction

Having a Conversation

When guiding your child through the digital world, it’s crucial to ensure they understand the importance of approaching you for assistance when faced with unfamiliar or troubling content. Despite enabling parental controls, no system is entirely foolproof. That’s why preparing your child to handle unwanted content is essential.

Consider incorporating these useful tips to better equip your child:

  • Teach them to use “report” and “block” tools effectively
  • Show how to turn off the device and seek help from a trusted adult

One of the keys to building trust is to engage in regular conversations with your child about their online activities. Approach these discussions with curiosity rather than anger; if they feel comfortable and confident, they will turn to you with any issues they encounter. Some ideas to strike up a conversation with your child include:

  • Asking about their favorite apps and websites
  • Requesting their help with an online task

By fostering open communication, you can help ensure your child’s safety online.

Don’t Allow Unsecured Gadgets to Put Your Family at Risk

When giving devices as gifts this holiday season, it’s essential to consider the online safety of your family members. As a parent or caregiver, consider following the precautionary measures listed above to ensure a secure digital experience. By following these guidelines, you are taking necessary steps to safeguard your family’s online safety while enjoying the benefits of modern technology over the holidays.

What You Need To Know About Technology Planning

If your IT budget isn’t going as far as you’d like, then you need to start planning it sooner rather than later. By understanding the value IT offers, you can learn how to better spend your IT budget. 

IT planning is a key oversight in today’s business world…

Businesses Are Bad At Technology Planning

Despite the fact that 93% of surveyed businesses recognize that IT is strategically and operationally critical (Wakefield Research), very few are doing anything to properly plan their IT:

  • 66% find that the amount they’re budgeting towards IT isn’t enough to keep up with what they need from it.

  • 77% of those with less than 100 employees have found that their investments in IT are too limited

  • A third of those surveyed said that less than 10% of their strategic planning was about IT

That’s why you need to ensure you’re planning your budget properly. That means knowing what your priorities should be, and how to invest in them.

3 Key Considerations For Your Next Technology Plan

Keep the following in mind when planning your IT investments:

Cybersecurity

You cannot afford to underinvest in your cybersecurity. Even a single breach can cost you tens of thousands of dollars. That’s why you should arrange for a cybersecurity assessment to double-check for any vulnerabilities and remediate them.

Track Tech Lifecycles

Do you know how old your computers are? At a certain point, they will reach End Of Life, which means that you won’t get bug fixes or security updates from the developers any longer.

Over time, the security and reliability of these systems will make your computers vulnerable:

  • Your computers could be infected by malware
  • Your antivirus won’t be updated 
  • Your online banking transaction protection may expire, and 
  • Your financial data could be exposed to theft.  

That’s why you need to have a detailed schedule of your hardware and operating systems’ lifecycles, so that you can plan ahead of new purchases and upgrades. 

Supply Chain Issues

Don’t forget that new technology is in high demand, and the available supply is especially low. Any new technology purchases you will make will likely take much longer to fulfill. 

Don’t Put Off Your IT Budget

With IT shifting from just another piece of equipment in the office to the core of operations and a key aspect of how you defend your business, you should designate it as a central part of your budget. This also means that you must assess and clearly define how IT aligns with your business objectives to decide what you’ll need for the coming years.

Proper IT budgeting will help you lay a foundation for success for the future. Using the right IT solutions can help you:

  • Accelerate your business growth
  • Increase your operational effectiveness
  • Ensure optimal productivity from your employees
  • Overcome operational challenges
  • Increase collaboration and communication

We Will Help You Plan Your IT

IT budget planning doesn’t have to be a frustrating process. 

Our team will develop a strategic plan specifically for your company to make sure you’re investing in the right solutions to truly help you meet your overall objectives and exceed your goals, in order to reach new heights within your business. 

Effective IT planning should result in a wide range of benefits for any operation in any industry. 

Benefits include:

  • Increased productivity
  • Minimized downtime and disruptions
  • Increased and customized security measures
  • Enhanced time management 
  • More effective communication 
  • The best possible return on your IT investments

Keep in mind, IT strategy isn’t a one-time thing. We can work alongside your team to provide ongoing guidance, support, and services. Get in touch with our team to get started on your next technology budget and overall IT plan.

What Is A vCIO And Why Do You Need One?

A Chief Information Officer (CIO) provides an invaluable service for your business. It’s their job to understand your organization completely and offer strategic IT planning, analysis, and overall IT management.

They’re dedicated to finding ways to grow your business through new technology and technology-driven processes. By keeping an eye on both your business and the tech industry landscape, your CIO can make sure that you are getting the maximum benefit from all of your technology investments. 

However, finding an experienced CIO that is willing to carry out executive-level duties on a small business salary is a near-impossible task. Many businesses can’t even afford to even try to hire someone to fill this position—but just because the resources aren’t there, it doesn’t mean that the need for CIO services isn’t there either.

It can be expensive to hire someone just to take care of their IT and strategy. Payscale estimates the current average salary for a CIO in the US is $324,176. Can you afford that?

More often than not, strategy is left to the leadership in general. It’s everyone’s responsibility to talk about it at meetings, but no one’s specific job. How can you reconcile these two issues: the need for a CIO, and the difficulty that comes with hiring and employing one? By outsourcing the job altogether…

Hire A vCIO From Our Team

A virtual Chief Information Officer (vCIO) is an experienced IT professional who has an in-depth understanding of business strategy and technology. Could your business benefit from strategic IT planning that aligns your technology strategy and spending with your overall business goals?

A vCIO handles your firm’s IT needs.

As the vCIO, they will advise you on everything from IT security to operations. Their job is to keep your technology running efficiently, and with an eye to the future. A vCIO will also help you cut IT operating costs, confirm that your technology is running securely and that it enables your people to work efficiently each day.

Your vCIO will work closely with your business to make sure that you’re making the right technology investments. Our focus is not just on what is best for your business today, but what will benefit your business down the road.

Ours vCIO services include:

  • Analysis of business practices and existing technology to understand how YOU use IT.
  • Understanding how your staff uses IT on a daily basis to help them improve productivity.
  • Guidance on strategic IT investments and overall budgeting.
  • Creation of a 3-year IT plan focused on adopting cost-effective technology to streamline business operations.
  • Planning for technology refreshes and strategies in the long-term to maximize IT’s impact on business operations.
  • Regular reviews of your IT plan to discover new solutions to improve productivity and streamline operations.

Truly effective strategy can’t come from the occasional meeting. It requires real focus and ongoing effort—investing in a vCIO that will do that for you today.

Your vCIO Is Part Of Our Comprehensive Managed IT Services Suite

While a vCIO is critical to long-term success with your IT environment, they only play a role in the overall approach we deliver. As the strategic leader, the vCIO focuses on high-level strategy and budgeting, ensuring that the organization’s technology aligns with its overall goals and objectives. By understanding your business’s needs and objectives, the vCIO can develop a technology roadmap that supports growth and innovation.

While the vCIO handles the strategic aspects, our engineers, support technicians, and managers are responsible for ensuring that daily IT tasks are handled efficiently. These professionals work together to maintain your organization’s IT infrastructure, troubleshoot technical issues, and provide timely support to your end-users. With our dedicated team of experts on your side, you can trust that your IT systems are running smoothly, minimizing downtime and maximizing productivity.

The collaboration between the vCIO and the technical team is essential for a successful managed IT services arrangement. The vCIO provides guidance and direction to the technical team, ensuring that their efforts are aligned with the organization’s strategic goals. Regular communication and coordination between the vCIO and the technical team help to bridge the gap between high-level strategy and day-to-day operations, resulting in a well-rounded and efficient IT environment.

We Will Be Your Expert IT Advisor

As your vCIO, we consult on every big decision that involves technology and answer all the other small questions along the way. 

Proper planning not only helps you to avoid technological missteps that can often result in IT issues, but it also adds further value to your company as it develops. Having an experienced technology professional in your corner provides you and your organization with a key technology advisor 

Get in touch with us to start strategizing your IT today. 

5 Things You Should Know About Your Current (Or Next) IT Support Company

In today’s tech-dependent world, businesses heavily rely on IT companies to support their operations and drive growth. However, it’s not enough to simply hire an IT company based on their reputation or services alone. To truly maximize the benefits of IT support, it is crucial to know your IT company on a deeper level.

Here’s a secret: IT professionals agree that you can tell how good a client is going to be by the questions they ask. So, whether you’re looking at new IT companies or still getting to know the one you’re with right now, make sure you get the answers you need to better understand what you’re paying for.

5 Questions You Need To Ask Your IT Company

Does your IT company understand your strategy?

Understanding your business strategy enables the IT company to align their services with your goals and objectives. By having a clear understanding of your strategic direction, they can tailor their IT solutions to support your specific needs. Whether it’s expanding into new markets, implementing innovative technologies, or streamlining operations, an IT company that fully comprehends your business strategy can provide strategic guidance and implement solutions that drive your success.

An IT company that understands your business strategy can act as a trusted advisor. They can offer valuable insights and recommendations on how technology can be leveraged to achieve your strategic objectives.

By staying informed about your business goals, they can proactively identify opportunities for improvement, suggest innovative solutions, and help you stay ahead of the competition. This partnership fosters a collaborative environment where the IT company becomes an integral part of your business strategy, working together towards shared success.

When an IT company understands your business strategy, they can effectively support your initiatives, scale their services, and onboard new users during mergers or acquisitions. They can align their solutions with your goals, provide strategic guidance, and act as a trusted advisor. This level of understanding and collaboration ensures that technology becomes an enabler for your business strategy, driving growth and success.

What’s your IT company’s 5-year plan?

This is a simple concept, but it’s almost always overlooked by IT clients. Have you ever asked your IT company what their macro business plan is?

You may be surprised by what you find out. Some companies are simply seeking more and more clients in order to grow their value and seek a buyout. Others are looking to rapidly expand and diversify. Often, the IT company’s business plan, if realized, can affect the quality of service the clients receive.

Make sure to keep this in mind, and keep an eye on your IT company as they grow and develop. It may give you insight into changes in service quality, or potential new offering they may be able to make available to you.

How do they handle renewal/termination of service?

Always have an exit strategy—there’s a chance that you’ll find managed services in general, or that IT company, in particular, isn’t right for you. Or, the opposite could
happen: you’ll be perfectly satisfied with the services and will want to renew them.

That’s why it’s smart to know how the renewal/termination process will work ahead of time:

  • Should the managed services contract terminate, does it require a monthly or annual renewal?
  • Will you incur any penalties for ending your service before the expiration date?
  • What is considered acceptable, in the contract, for the IT company to cancel the agreement on their end?

What is their track record?

Whether this is a new IT company you’re considering or your current partner, it’s important to look at their capabilities in the most exact terms available.

  • Do they have KPIs, benchmarks, score cards, or other qualitative trackers available for review?
  • What is their CSAT, and how has it changed over time?
  • What stats can they provide on your service ticket resolutions over the past quarter?

What do their other clients say?

No matter how great a company may seem, remember that you can’t take their word for it; or, not entirely. It’s important to seek testimonials and case studies about a potential partner before you sign on the dotted line.

Furthermore, where available, it’s a good idea to talk to other clients of your current IT company. Whether it’s a peer group, a monthly happy hour get-together, or an annual appreciation client social, this is a great opportunity to find out how other clients are benefitting from the company’s IT services and whether you could change your approach to service usage.

It’s Never Too Late To Know More

The bottom line is that you should always be striving to make better use of the investment you’ve made in IT services. A lazy IT company loves a disengaged client that pays them hundreds or thousands a month just for the occasional password reset or workstation installation. The more you pay attention, the better ROI you’ll get.

3 Ways To Be A Better IT Client

IT blogs are usually about determining the pedigree of a given IT company. What do they offer? How do they perform? What makes them different?

It’s easy to overlook your role in the process. Here’s the hard truth: you may not be getting the best ROI for your monthly fees in IT support, and part of the problem might be you.

If you want to be a better IT client and maximize the return you get on your investment in IT services, make sure to keep the following three best practices in mind.

3 Best Practices For Ideal IT Clients

Are you doing your homework?

Ideally your IT company will take care of 99% of the work involved with maintaining and optimizing your IT environment. However, from time to time, you may have to perform a task here and there.

This is especially important at the very beginning when you are being onboarded. You generally have to fill out a lot of documentation to capture critical information such as passwords, domains, licenses, etc.

Did you keep up with that homework? Even if your onboarding period is long past, are there still questions you haven’t answered?

It’s important to keep in mind that this may allow your IT company to justify a lower quality of service, or otherwise impede them in critical situations. Without all that information, they won’t be able to do their jobs as effectively as they’d like to. That’s why you need to be sure you’ve done everything you’re supposed to, and can let your IT company work the way they need to.

Are you using all of their available services?

By fully engaging with the services they are paying for, you can unlock the full potential of your IT investments. IT companies offer a wide range of solutions beyond the help desk, such as IT consulting, managed services, cloud solutions, cybersecurity, and more. Each of these services is designed to address specific business needs and challenges, providing tailored solutions that can drive growth and efficiency.

Engaging with a broader range of IT services allows you to access customized solutions that align with their unique business goals. While the helpdesk provides immediate support for technical issues, other services can offer strategic guidance, proactive monitoring, and long-term planning. By leveraging these additional solutions, you can optimize your IT infrastructure, enhance security measures, and align technology with their overall business strategy.

Furthermore, technology is constantly evolving, and businesses need to stay ahead of the curve to remain competitive. By fully engaging with IT services, you can tap into the expertise and knowledge of IT professionals who are up-to-date with the latest industry trends and advancements. This enables businesses to leverage emerging technologies, implement innovative solutions, and gain a competitive edge in their respective markets.

Who is your point of contact?

It sounds simple, but we’ve had a lot of clients that can’t answer this question. Sure, you may have the direct number for the CEO of your IT company, but is that the most efficient way to get the help you need?

Probably not. More likely, your IT company has assigned a staff member as your point of contact. If you’re circumventing this person, whether out of convenience or otherwise, you’re likely adding minutes or even hours to the support process.

The point is that if you engage with your IT company in the way that’s dictated by their core processes, everything will function more smoothly.

Don’t Be A Bad IT Client

Fully engaging with the services provided by IT companies is essential for you to maximize the value of your IT investments. By going beyond the help desk and exploring the full range of solutions available, you can unlock tailored solutions, stay ahead of the curve, maximize efficiency, and proactively address potential challenges.

Embracing a holistic approach to IT services enables businesses to leverage technology as a strategic asset, driving growth, and achieving long-term success in today’s digital landscape.