Wish That You Could Use Excel Like A Pro? Now You Can!

Excel Like A Pro Part III

This is the final of a three-part series about using Microsoft Excel 2016. It will cover some of the more advanced topics. If you aren’t great with numbers, don’t worry. Excel does the work for you. With the 2016 version of Excel, Microsoft really upped its game. Excel’s easy one-click access can be customized to provide the functionality you need.

If you haven’t read Part I and Part II of this series, it’s suggested that you do so. The webinar versions can also be found on our site or on YouTube.

This session will discuss the following:

More with Functions and Formulas

  • Naming Cells and Cell Ranges
  • Statistical Functions
  • Lookup and Reference Functions
  • Text Functions

Documenting and Auditing

  • Commenting
  • Auditing Features
  • Protection

Using Templates

  • Built-In Templates
  • Creating and Managing Templates

More With Functions And Formulas

Naming Cells And Cell Ranges

How do you name a cell? You do so by the cell’s coordinates, such as A2 or B3, etc. When you write formulas using Excel’s coordinates and ranges you are “speaking” Excel’s language. However, this can be cumbersome. For example, here G12 is significant because it refers to our Team Sales.

You can teach Excel to speak your language by naming the G12 cell Team Sales. This will have more meaning to you and your teammates. The benefits of naming cells in this fashion are that they are easier to remember, reduce the likelihood of errors, and use absolute references (by default).

To name our G12 cell Team Sales, right-click on the cell, choose Define Name, and type “Team Sales” into the dialog box. You can also add any comments you want here. Then click Ok.

Another way to do this is to click on the G12 cell and go up to the Name Box next to the Formula Bar, then type your name there.

And, there’s a third option at the top of the page called “Define Cells” that you can use.

Notice that there’s an underscore between Team and Sales (Team_Sales). There are some rules around naming cells:

  • You’re capped at 255 characters.
  • The names must start with a letter, underscore or a backslash (\).
  • You can only use letters, numbers, underscores or periods.
  • Strings that are the same as a cell reference, for example B1, or have any of the following single letters (C,c,R,r) cannot be used as names.

How To Name A Range

Highlight an entire range of cells and name your range (we’re doing this in the upper left-hand corner).

Then you can easily use the name to produce the sum you need:

You won’t have to go back and forth from spreadsheet to spreadsheet clicking on specific cells to calculate your formula. You simply key in the name of the cell range you want to add. Just be sure to remember the names as you build your spreadsheets over time.

If you ever make a mistake or want to change names, you can go to Name Manager to do this.

Remember that if you move the cells, the name goes with it.

Statistical Functions

The three statistical functions are:

  1. Average If
  2. Count If
  3. Sum If

The Average If can be used to figure out the average of a range based on certain criteria. Here we’re going calculate the Average If of the ERA of 20+ Game Winners from the spreadsheet we developed in our last session.

We’ve already named some of our cell ranges (wins, era). And we want to know the average greater than 19.

Hit Enter and you have the average.

You can use this feature across a wide variety of scenarios. For example, if you wanted to know the average sales of orders above a certain quantity – or units sold by a particular region, or the average profit by a distinct quarter.

Count If is used for finding answers to questions like, “How many orders did client x place?” “How many sales reps had sales of $1,000 or more this week?” or “How many times have the pitchers of the Philadelphia Phillies won the Cy Young Award?”

As you can imagine, it’s essential that you type in the text exactly the way you named that particular cell.

Hit Enter and you get your answer

Now we’re going to use the Sum If function to calculate the number of strikeouts by the pitchers on this list who are in the Baseball Hall of Fame.

Sum If is a good way to perform a number of real-world statistical analyses. For example, total commissions on sales above a certain price, or total bonuses due to reps who met a target goal, or total earnings in a particular quarter year-over-year.

Lookup and Reference Functions

These are designed to ease the finding and referencing of data, especially in large tables. Here, cells A1 and E3 relate to a variable interest rate that is paid on a bank account. For balances under $1,000, the interest rate is 3% – between $1,000 and $10,000, the interest rate is 4%, etc.

Cell A6 shows the balance of a specific account. The Lookup Function is used in B6. It looks up the interest rate and applies it to the account balance of $45,000. This is what the formula looks like in the bar at the top:

The vector form of the Excel Lookup Function can be used with any two arrays of data that have one-to-one matching values. For example, two columns of data, two rows of data, or even a column and a row would work, as long as the Lookup Vector is ordered (alphabetically or numerically), and the two data sets are the same length.

V Lookup and H Lookup are used to pull information into reports. We’re going to use Report Setup. Here, we have a worksheet that references salespeople, sales data, pricing, revenue, and the clients that they sold to. You’ll see on the top right where we set up a report with names referencing sales data.

You can access the sales reps in the drop-down menu. Pick a rep and use the V Lookup Function to find the price.

To Find Price, key in =vlookup and the corresponding cell number for Rep 16, plus the table array which is the entire table not including the header at the top.

Then you need the column index number. This is the number of columns to the right of your lookup value column, which is column A. It’s the 4th column from column A (Price).

Enter 4,

For range lookup we’re using true or false. We are entering false here.

Hit Enter and this is what you have for your Find Price value.

Now we’ll do a similar V Lookup for the Client. Copy and Paste:

Make the necessary changes in your formula:

Client 16 goes with Rep 16.

Note: If you change the Sales Rep, all the corresponding values will change.

If you have a lot of data and long tables, V Lookup helps you find information easily. The V stands for Vertical (or by column), because columns are vertical. H Lookup is for Horizontal-like column headers.

Text Functions

Text Functions contain some very powerful tools to adjust, rearrange and even combine data. These functions are used for worksheets that contain information and function as a database such as mailing lists, product catalogs, or even Cy Young Award Winners.

The first text function we’ll show you is concatenate. It links things together in a chain or series. Here, we have our Cy Young list. But we no longer need to see our Wins and Losses in a separate column.

To do this easily rather than manually, create a new column where your data will reside.

Hit Enter

Now, just go in and hide the Wins and Losses columns. Don’t delete them or your new column will have a reference error.

If you do want to delete the Wins and Losses columns, you must first make a new column. Copy the W-L numbers and Paste Value in the new column. This way you’ve moved from a formula to the new information. If you delete your source information without taking this step you’ll be left with nothing.

Combine as many columns as you need with the concatenate function to make the data appear as you need it to.

The Left Mid and Right Functions

These are used to tell Excel that you only want part of a text string in a particular cell. Here, we have a product list and product IDs that tell us the date of manufacturer, the item number, and the factory where it was made. We’re going to pull the data out so we can put it in columns to use in different ways.

We use the Mid Function here.

This works because each of the product IDs are the same length. If they were different lengths you’d have to do something more creative.

Documenting and Auditing

You want to make your Excel files easy to understand for both yourself and others who need to use them – and this includes auditors. An organized worksheet results in clear error-free data and functions.

Commenting

The purpose of commenting is to provide notes to yourself or especially to others. Comments can include reminders, explanations or suggestions.

You’ll find the New Comment button at the top under the Review Menu. Simply click the cell where you want the comment to go and click New Comment. Then type your comment and click outside the box to close it. The comment will disappear but it’s still there. Anywhere you see a red flag, there’s a comment.

If your name doesn’t appear in the comment, go to File>Options>General and personalize your copy of Excel (in this case Microsoft Office) under the User Name. You won’t need to go back and change each comment; Excel will do this for you.

To format a comment, click inside the comment box and a drop down will come up where you can format the text.

You can change the color of the box and lines around the box. Some managers have different colors for members of their teams.

If you change the default color, it will change that for all your Microsoft products.

To delete a comment, go to the cell that hosts it, then go up and hit delete.

If you have a lot of comments, grab the handle on the box and resize it.

Auditing

What we really mean is formula auditing. This is an advanced way to check your work.

The yellow diamond on the left of this cell indicates that there’s an error.

Or to find any errors, go to Formula Auditing in the top menu.

You have a number of helpful tools here. Trace Precedents shows where the formula looks for information. Click the formula you want and click Trace Precedents. It will display where your data came from.

Here’s a more complex formula and trace auditing:

To hide the arrows, click “Remove Arrows.”

Show Formulas

This expands all of your columns and shows all of them in a bigger way. You can go in and check your formulas on the fly very easily. Click Show Formulas again and the worksheet goes back to the way it was before.

Error Checking

This feature lets you check all formulas at once.

This makes it easy to find errors and correct them.

Evaluate Formula

This feature allows you to check a formula step-by-step. It shows the results of each individual part. It’s another great way to de-bug a formula that isn’t working for you. Click the formula you want to evaluate. Click Evaluate Formula and you’ll get a dialog box.

Click Evaluate and it will change the formula to the actual value that you can review. Each time you click Evaluate, it will take you through the steps of how you got to the final formula. You can trace your way through to see if you made any errors.

Protection

With protection you can lock in your changes in individual cells, spreadsheets, and entire workbooks. You can also protect comments from being moved or edited.

This is how to protect an entire workbook. It’s the highest level of protection.

You’ll want to do this if your workbook contains confidential information like:

  • Pre-released quarterly results
  • Employee salary tables
  • Staff member evaluations

Click File>Info>Protect Workbook>Encrypt with Password.

Enter your password and be sure to make note of it because it can’t be recovered if you lose it. You can use password management software to keep track of your passwords.

Once complete, click OK and your Protect Workbook function turns yellow indicating that you’ve protected your workbook.

To take off protection, retrace your steps.

You can also protect a current sheet you’re working on. It will take you back to your worksheet where you’ll be presented with a variety of options.

You can also protect cells and comments from this option.

In the same way you protected the worksheet, you can protect your workbook.

Using Templates

To see the variety of templates you can use in Excel, click File>New and you’ll be presented with a collection of 25 templates you can choose from.

For example, there’s a great Loan Amortization Schedule you can use. Formulas are built in for you. All you need to do is change the numbers.

You can also go online while inside Excel to find more. You don’t want to download templates from outside Excel because they may contain macros that are contaminated with viruses.

On the right side of the page, you have a huge selection to choose from.

It even provides employee time sheets you can use that can save you so much time trying to figure out formulas.

Creating and Managing Templates

Go to File>Info>Save As and save the template to your location, then save as an Excel Template.

Before you save as a template you want to:

  • Finalize the look and feel of your template
  • Use review and auditing tools
  • Remove unnecessary data and information
  • Unprotect cells and sheets as appropriate
  • Create comments as guides

Congratulations! Now you’re an Excel Pro! This completes our Excel Like a Pro Series. If you have any questions or need assistance, feel free to contact our Excel 2016 experts.

12 Ways to Get Your Business to the Top of Search

Search Engine Optimization (SEO) is truly an important part of marketing for any business. Businesses that rely solely or largely on online marketing must understand the concepts of SEO marketing in order to be successful. If you’ve been doing this a while, then you probably know that it’s not as easy as it seems on the surface. Today, there are numerous specialists in this field with years of experience in Search Engine Optimization. They will testify that search engine optimization is a complex procedure that requires several layers of precision efforts in order to work.

Search Engine Optimization

Search Engine Optimization is an art that if well mastered, will ensure that your website is ranked higher than the competition. Of course, being on that first page of results is every business owners dream and if it were easy, everyone would be there at one time or another. As with all technology, people have found ways to master SEO and they’ve found ways to “beat the algorithm.” This process, though effective, can cause a website that really shouldn’t be there, to appear at the top of your search results for a specific word or phrase.

Beating the algorithm sometimes results in the website that should be right at the top, falling to the bottom of the page. Though Google and others do work hard to make sure things like this don’t happen, we all see it every day. Below, are our top 12 tips for getting your website to that first page of the listings.

Focus your content on fulfilling a need.

This is simple. All you need to do is find a need and fill it. If you do this well enough, consumers will come looking for you. Know your target consumer. Speak to them personally in your content. Make sure you’re addressing their pain points and hitting all their hot buttons. Be sure your content speaks to people in a personal way. Always remember that the customer is who you’re after; not the search engines. Write content that is useful to your customers.

Ensure your content is mobile friendly.

In this age, where people are somewhat addicted to their mobile phones, your web content must be mobile friendly. Make sure that everything is easily accessible from any device. People are using their smartphones more to shop and make purchases, so this process must be just as simple on a smartphone as online.

Do use keywords but ensure your web content makes sense

Knowing that keywords are the way to beat algorithms, some people load their web content with keywords. Check online to see what the current density rate for keywords is. At the moment, it’s around 2 percent. If you go over this, the search engines could classify your site as SPAM. This is the exact opposite of what you really want. In addition, loading your content with keywords makes it sound less authentic and even annoying. It diverts the attention of the readers from important information about your business.

Give your audience more than they expect

Your website should contain good information about your company and your products and services. You can also add interesting trivia, a surprising story about one of the company owners, or anything unique that might make visitors remember you. Some sites use humor. Above all, be truthful and sincere and this will create trust in your website visitors.

Ensure your work is amazing

Do not bore your audience with irrelevant information. While writing informative pieces, ensure they are entertaining. It’s often a good idea to work with a professional copywriter who can create incredible content that will WOW your audience.

Link, link, link

You don’t want your visitors searching elsewhere on the internet for information concerning things that you’ve discussed on your site. Instead, provide links that go out to these stories. People today appreciate the convenience. Inbound and outbound linking can be tricky so get help from a specialist if you feel you need it.

Keep creating content

Do not just create your website and then walk away. Instead, keep tweaking the content there. Keep adding fresh content each week.  Make sure articles and blogs are relevant and valuable to your consumers.

Think like your consumer

Being an internet user yourself, you probably know a few things about how consumers think. But, it’s important to learn what motivates a person to make a purchase from your site. There’s a whole science behind these concepts. Once you understand the mindset of your target consumer, you can better address their needs and speak to their heart.

Ensure that content is evergreen

Before you post your content, ask yourself this question: “Three months from now, will this content still be relevant? What about in 6 months or two years?” Is the answer is yes, go ahead and publish it. If not, you may need to rewrite your content so that it’s just as relevant in two years as it is today.

Every piece of your content matters

Your writing should focus on the value of your products and services. You want an amazing website that stays at the top of search listings for years, not just a few days. If you focus on SEO tricks, you may be at the top for a while, but then shoppers may realize that in fact, there is not much on your site they need. Stay relevant. Give shoppers what they’re looking for. This is how you get return visitors.

Social media should be your best friend

Maintain all your social media sites placing fresh content there daily. Most business owners hire someone to do this for them and this can be a valuable investment that really pays off. Social media gives you the opportunity to interact on a personal level with customers and potential buyers. Don’t miss out on this opportunity.

Focus on retention

Work with someone who understands the analytics that you get from your site each week. You can use analytics to tell exactly when someone clicks away and moves on. Find out what they were doing when that happened. Maybe there’s a boring page on your website that could be updated with better content. Maybe there’s something offensive that you don’t see. Sometimes, it’s nothing more than colors, shapes, wording etc. Humans are visual beings. They make decisions based on their feelings.

Length matters a lot

Longer content ensures that you can insert more keyword variations. Today’s successful websites are posting longer blog articles. In fact, blogs that are at least 1000 words are ideal. Of course, longer pieces of content must be broken up with subtitles and images. This keeps readers interested.

Final thoughts

While search engine optimization may not be rocket science, it is still a science that many business owners don’t have the time or the expertise to master. Hire someone who is good at this and has a proven track record.  Expect results and monitor their efforts to make sure this happens. It won’t happen overnight, of course, but within six months, you should begin to see some good changes in your search engine rankings.

How to Publish and View Your Microsoft Planner Tasks in Outlook

Individuals and teams in organizations are always looking to get more things done within the shortest time possible. In this regard, Microsoft Planner comes in handy as a means to quickly get organized and collaborate effortlessly on projects, particularly where remote teams are concerned.

In its drive to make Office 365 ever more useful to its clientele, Microsoft has constantly rolled out new features for its Planner. These features are designed to provide users with greater visibility into project schedules, allow them to receive notifications of upcoming deadlines as well as let users filter and group tasks accordingly.

The latest and one of the most amazing features added to Microsoft Planner enables you to publish tasks to your Outlook calendar.

This feature is really handy if you want to see your personal calendar items alongside the calendar items in your Microsoft Planner. Chances are that you are not already much familiar with this functionality – allow us to show you how it works.

First things first: what you need to know about Microsoft Planner

This is a simple work management app that Microsoft offers as a part of its Office 365 subscriptions – the company’s cloud-based environment that includes different lightweight versions of apps like Word, PowerPoint, Excel and OneNote.

Microsoft Planner lets users organize their projects, assign tasks, share files, publish and view tasks, as well as chat and collaborate with other users. The full functionality of the app is available to premium, business and educational users subscribed to Microsoft Office 365.

Microsoft Planner and Outlook Calendar

You can now view Planner tasks on your Outlook calendar. This feature allows you to import Planner tasks into Outlook via an iCalendar feed. From the My Tasks page, there is the option to pick specific plans to publish, or simply select the Tasks that are assigned to you by a different owner.

Viewing a Planner task in Outlook Calendar

To be able to see your Planner calendar in Outlook, the owner of the plan must first add it to the Outlook calendar using an iCalendar format feed. Adding a plan to the Outlook calendar generates a link that each member can use to add the plan to their own Outlook calendar.

Publishing an iCalendar feed

Supposing that you are the plan owner, to add the plan to the Outlook calendar, tap the ellipsis (…) at the top of your plan, then select the “Add plan to Outlook calendar” option on the dropdown menu that appears.

Notice that you should be able to see the “Add plan to Outlook calendar” option as long as you are the plan owner. If it is missing from the dropdown menu then chances are that your admin has turned off the Outlook calendar sync feature in Planner for your organization.

If the feature is available for your organization however, a dialog box with the Add plan to Outlook calendar with an iCalendar feed title should pop up. In the dialogue box are two options, Unpublish and Publish. The “Unpublish” option is the default state that you’ll find in the dialog box. Select “Publish” to automatically publish your plan’s schedule information to anyone with whom you’ll share the generated iCalendar link.

Anyone you share the iCalendar link with can open up the plan in their own Outlook.

Adding iCalendar link to Outlook

To add your plan to your own Outlook calendar, simply tap the “Add to Outlook” option in the dialog box.

This prompt opens up your own Outlook calendar in Outlook on the web. It also opens a Calendar Subscription dialog with the “Subscribe online and keep up to date” description.

The dialog box also contains the same iCalendar link and the calendar name (which you can change to rename the plan if you so wish).

Notice that you can also copy your iCalendar link and paste it into any calendar app that connects using iCalendar. Anyone who has this link can see your plan’s task information without needing to sign in.

Adding a plan to your Outlook calendar if you are not plan owner

If a plan owner has shared an iCalendar link with you and you wish to add it to your own Outlook calendar, simply tap the ellipsis (…) at the top of your plan then select “Add plan to Outlook calendar” in the dropdown menu that follows.

You will then have the option to review the link and calendar name in the Outlook for Web Calendar Subscription dialog box. Once everything checks out for you, proceed to choose Save at the top of the page.

This imports the details to Outlook. You can then find the name of your plan’s calendar to the left of your calendar, under People’s calendars. If you select it, you will see a new tab above your personal calendar with the plan’s name, along with the plan’s tasks on this calendar.

For more information about getting the most out of your Microsoft solutions, be sure to keep an eye on our blog.

Microsoft Planner Outlook

Getting the Most Out of Your Business Website

Business Website

Today’s internet has literally changed the way businesses function. It has redrawn the boundaries and changed the rules of competition in today’s business climate. The Internet has allowed business owners to create much closer relationships with their customers. In addition, it has given consumers more power through access to unlimited information.

Business Website

Regardless of the size of your business, you probably have a website and a pretty decent one at that. In fact, websites are not as costly as they once were to build and manage. Thanks to the increase in the number of web developers and online sites that host websites, almost anyone can have a website if they want it.

For savvy business owners, their website is the key to greater sales and stronger relationships with customers. A successful website is constantly adding new content that offers value to consumers. They update the site regularly with the latest security and technology. A company with an amazing website almost always excels in the marketplace over competitors who don’t. Why? Because they understand that their business website is the voice of their company online.

Websites have become a valuable commodity to business owners. They are the first stop of prospective clients who want to find more information about your business. Current clients also rely on websites to find product information and updates. Your website is the place where all the action takes place each day. Your website can make or break your business. Knowing how important websites are, most business owners are interested in learning how they can get the most out of their site.

Allow your website to communicate your story to clients

With the understanding that websites do speak to your customers, you should ask yourself the question, “What do you want your website to say to customers?”

Each day, you must make sure that the information you provide is important to your customers and that it’s accurate. Does it resonate well with them? Will it make them want to purchase your products or services? Image is everything in a business. Since your website represents the first image that people have concerning your business, it’s important to make a good first impression. As it is commonly said, first impressions matter. What story do you want the website to tell?

The best websites always tell a compelling story. Sometimes your story is all about why you started your business and sometimes it’s more about your roots, your background. Great businesses have a unique reason for their existence. Bill Gates got the idea for Microsoft when a friend, Paul Allen, showed him the 1975 issue of Popular Electronics. This issue featured a story on the Altair 8800, one of the first microcomputers. Both Gates and Allen saw the potential for developing a programming language for the computer. The rest is history.

In putting together the story behind your business, it may be necessary to hire a good writer to help craft the message. This expense is well worth it. Once you create a great story that customers can relate to, your next job is to write professional content for your site. Though your budget may initially be small, you can go back and redo this once you have the time and money to do so. Usually, your website is a work in progress anyway. It is constantly evolving and changing as your business grows.

Good content will make customers feel that they need your goods and services to meet a need in their lives. You should include information about how these goods or services are better than those offered by others in the same industry. Many of today’s most successful brands have become indispensable to their customers. Think about how Prada and Louis Vuitton have changed the handbag industry. Their customers feel a strong urge to own one of these exclusive handbags and many are priced in the thousands of dollars.

Provide contact information

Imagine locating a website online, and the information given therein is attractive. You read through their homepage and look at what they offer. In your mind, you are convinced that this is it. They are exactly what you need. You pick up your phone while scrolling down, looking for the contacts page and you find nothing. No phone number, no email address, no physical address, nothing. This can be frustrating, right? In fact, most people will get disheartened immediately. They will look elsewhere for other products. Consumers feel that if there’s no contact information, then the business must be shady. So it’s important to include your physical location, email address and phone number. This degree of transparency tells consumers that you have nothing to hide.

Collect lead information

If you have been in business long enough, you know that some clients will visit your website more than once before they decide to make a purchase. Do not despair, this does not mean that your website is not fulfilling its mandate. It simply means that many customers enjoy doing lots of shopping before they make a purchase. In the meantime, you can collect lead information using a lead capture form. This will give you the opportunity to send them regular email updates about specials you might have. Often, if a prospective customer gets an email telling them they can get a discount by making a purchase right away, they will do so. Everyone loves to get a great deal.

User friendly navigation

The whole science behind user experience has grown tremendously in the past ten years. A site must be intuitive, responsive and user friendly. You cannot afford to hide things or make it hard for customers to get information. Websites that are difficult to understand end up chasing customers away. Try to get regular feedback from users. Find out what people are saying about your site. Correct any issues you may have right away.

Final thoughts

All in all, if you maximize each component of your website, you will discover the magic that a great site can offer. Customers will visit often. They will tell their friends about your site. An amazing website truly is priceless.

How to Simplify Microsoft Outlook 2016

Microsoft Office 365 now has over 60 million active users each month and has become a favorite of large and small business owners. Just about every task that business people complete each day can be accomplished using Office 365. From Excel spreadsheets to professional word processing, users say they get more done with Office 365.

Their flagship email program is Outlook and this program can handle much more than your average email tasks. It integrates perfectly with the other Office 365 programs and it features a similar look and feel. The “Ribbon” that everyone has become so accustomed to has many of the same commands as you might see in Word. That makes it much easier to learn how to become an expert user.

Outlook 2016 features so many good shortcuts and handy tricks to make every project go smoother. However, sometimes users simply want to sort through their emails, answer them and move on to something else. For those times, you can follow a few easy steps to create a much more streamlined Outlook experience.

Simplifying the Home Page

The home page of Outlook 2016 contains six major areas. The ribbon runs across the top, then across the middle are four sections. On the far left is the folder pane, next is the Inbox and then the wider section is your reading pane. On the far right is the calendar. Here’s where you can set appointments. Down below, across the bottom is a new area that Microsoft has recently incorporated in the design called the Navigation Pane. This area contains links for your Mail, Calendar, People, Tasks, and More.

This new area replicates some of the other areas on the page. Therefore, you can just close the whole right-hand section where the traditional calendar is located. To do this, simply click on the small “X” in the upper right-hand corner. This makes the Calendar area disappear. When you’re ready to restore that area, simply click that X again and the pane reappears.

In addition, you can minimize the whole Navigation Pane by clicking on More (represented by dots). Select “Navigation Options” from the drop-down list. A small dialog box appears where you can check the box that says, “Compact Navigation.” This reduces the Navigation Pane to small icons that are barely noticeable. They will still work the same as the original, only now they’re inconspicuous.

Following along that same concept, you can also remove the left-hand pane which contains your folders. Now, you’ve effectively reduced the Home Page from six sections to three. This is a good idea for anyone who just wants to comb through their emails, see what is important and respond. Your attention is no longer drawn away by a busy-looking page. Now things appear much simpler. If you need to look at any of the sections you’ve removed, it’s very easy to restore each section. For the folders, you can click on the word “folders” and they will appear until you click the word again. In many Microsoft programs, hovering over a word or section causes additional information to appear. This is a good way to learn more about a section or get a quick look at what is contained in an area. These pop-outs usually appear when you hover over them and then disappear once you move your cursor.

Working with the Ribbon

The Ribbon in Outlook 2016 contains four major tabs with various tools available. It’s easy to remove the Ribbon if it seems distracting. Simply click on the arrow on the far right side and this collapses the Ribbon. The keyboard shortcut for this action is Control+F1. If you need to quickly show the Ribbon, then click on the View tab and it will appear until you click away. It’s often just that easy to make a section appear or disappear. This makes it fast to remove areas you might not need and it’s a good method of personalizing your Outlook program.

If you’d like to just completely get rid of the Ribbon, there’s an icon in the upper right-hand area next to the question mark. Click on that and you’ll see that they are three options for the Ribbon. You can Auto-Hide, Show Tabs or Show Tabs and Commands. The last one is the most commonly used. The other two allow you to have as much of the Ribbon at the top as you need. If you click on Auto-Hide, the whole Ribbon disappears leaving you with a very clean looking page that deals only with your Inbox and Reading Pane. You can quickly move through emails or read over longer emails that require more attention. When you need to temporarily view the Ribbon, just place your cursor over the colored bar at the very top and the Ribbon will reappear.

Personalizing your Program

Once you get the hang of how easy it is to close and open areas, you can adjust your Outlook email program so that it displays only those things that you work with most often. Microsoft purposely builds software programs that can be easily modified by the user to give each person their own personalized experience.

One thing that many users probably know but may forget is that all Microsoft programs have one thing in common: you can right-click in whatever area you’re working and get a list of options. Often, on this list, you’ll see the action you want to take, thus preventing you from having to completely restore an area of the page. This is a quick, easy way to accomplish almost any task.

Reading Emails

The new Outlook also allows you to click on “Reply” and then start typing your email. There’s no longer a new window that appears. This has proven to be a huge time-saver. Let’s say you’ve clicked reply but you want to add some bolding to your typing or use a larger font. Highlight the text and the font section appears next to your typing. This works exactly the same as it does in Word. You can quickly change fonts, colors, add underlines or bolding, highlight text or even add indenting to your paragraph. If you right-click the Inbox, you’ll see a different set of commands that pertain only to the Inbox.

Attachments can be viewed just by clicking on them. If you’re reading an email that has a Word doc attached, just click it once and it opens in the Outlook program. If you double-click on the attachment, it will open up in Word. This is also true for PDF attachments. This can save lots of time if you only need to take a quick look at an attachment someone sent with their email.

Keyboard Shortcuts

One of the big time savers in all Office 365 programs involves learning the keyboard shortcuts. People who use these daily say that it improves their speed and prevents them from losing focus. If you print them out and keep them handy, you’ll quickly learn the most commonly used ones. Below are a few that everyone uses in Outlook, but there are many more that you could learn if you want to be an over-achiever:

  • Alt+S: send email
  • Ctrl+R: reply to email
  • Ctrl+M: or F9 to Send/Receive all
  • Alt+R: reply to all in email or switch to work week calendar view
  • Ctrl+G: open the “Go to date” dialog and jump to any date in the calendar
  • Alt+W: forward email or switch to weekly calendar view

More Shortcuts

Press Ctrl + [the place number of the item] to switch between email, contacts, calendar and other items in Outlook. This is a quick way to move from one task to the next. Create a reminder by pressing Ctrl + Shift + N. This creates a virtual sticky note that you can drag anywhere on the screen.

When setting appointments go to your calendar and just type a phrase like, “next Thursday” or “one week from now” and your calendar will automatically open there.

You can block annoying emails that you don’t want to receive by going to Home>Junk email options and selecting the sender you wish to block. View long emails as a conversation by clicking on the message and then selecting View>Show as Conversation. Flag a message for further inquiry by pressing the Insert key to toggle the flag off and on.

Learn to Make Outlook Work for You

Outlook 2016 includes so many great time-savers like these. If this is a program you use daily, it’s a good idea to become a pro at using them. You can cut precious minutes from your busy day simply by learning how to streamline and personalize Outlook. As Microsoft continues to update its Office 365 programs, they will build in many more shortcuts. They’re easy to learn and the company offers a number of great video tutorials and training videos to help even a novice learn all the helpful features.

Microsoft Office 2016

New Threat Alert From The FBI – Password Spraying

Secure SSL Certificates

7 Steps To Protect Yourself

You probably use a number of personal identification numbers (PINs), passwords, and passphrases to get money from ATMs, to use your debit card when shopping, or to log in to your personal or business email. Hackers represent a real threat to both your personal and business password security and confidential information. Now, these criminals are using a technique called Password Spraying to steal your information.

Password Spraying

According to information derived from FBI investigations, malicious cyber actors are increasingly using password spraying against organizations in the United States and abroad. In February 2018, the Department of Justice in the Southern District of New York indicted nine Iranian nationals, who were associated with the Mabna Institute, for computer intrusion offenses. However, password spraying isn’t limited to this group. Other hackers are using it to gain access to both personal and business confidential information.

Manhattan U.S. Attorney Geoffrey S. Berman said: “Today, in one of the largest state-sponsored hacking campaigns ever prosecuted by the Department of Justice, we have unmasked criminals who normally hide behind the ones and zeros of computer code. As alleged, this massive and brazen cyber-assault on the computer systems of hundreds of universities in 22 countries, including the United States, and dozens of private sector companies and governmental organizations was conducted on behalf of Iran’s Islamic Revolutionary Guard. The hackers targeted innovations and intellectual property from our country’s greatest minds. These defendants are now fugitives from American justice, no longer free to travel outside Iran without risk of arrest. The only way they will see the outside world is through their computer screens, but stripped of their greatest asset – anonymity.”

How Does Password Spraying Work?

Password spraying is a type of brute force attack where hackers use a username with multiple passwords to gain access to your IT system. With traditional brute force attacks, the criminal uses one username with multiple passwords. Employing a lockout functionality, which locks the criminal out after a set number of login attempts, is an effective means of dealing with traditional brute force attacks.

However, with a password-spray attack (also known as the “low-and-slow” method), the malicious cyber actors use a single password against many accounts before moving on to another password. They continue this process until they find one that works. This strategy works for them because they can avoid account lockouts. It circumvents lockout functionality by using the most common passwords against multiple user accounts until they find one that works.

Password spraying targets single sign-on (SSO) and cloud-based applications using federated authentication. A federated authentication identity provides single access to multiple systems across different enterprises. Criminals target federated authentication protocols because it disguises their activities and ensures their anonymity.

Attackers use password spraying in environments that don’t use multi-factor authentication (MFA), rely on easy-to-guess passwords, or use SSO with a federated authentication method.

 

Your Email Is Also At Risk

Hackers also prey on email accounts that use inbox synchronization (which pulls emails from the Cloud to inboxes on remote devices). Malicious actors use inbox synchronization to obtain unauthorized access to your organization’s email directly from the Cloud. Then they download email to locally stored files, identify your company’s email address list, and secretly apply inbox rules to forward your sent and received messages to them.

The United States Computer Emergency Readiness Team (US-CERT) details how hackers use password spraying, what you should watch out for, who is at risk, and the impact this type of attack can have on your organization.

Your Technology Service Provider can explain this to you and your employees in plain language, and help you protect your organization against password spraying and other attacks.

 Traditional Tactics Techniques & Procedures

  • Using social engineering tactics to perform online research (i.e., Google search, LinkedIn, etc.) to identify target organizations and specific user accounts for initial password spray
  • Using easy-to-guess passwords (e.g., “Winter2018”, “Password123!”) and publicly available tools, execute a password spray attack against targeted accounts by utilizing the identified SSO or web-based application and federated authentication method
  • Leveraging the initial group of compromised accounts, downloading the Global Address List (GAL) from a target’s email client, and performing a larger password spray against legitimate accounts
  • Using the compromised access, attempting to expand laterally (e.g., via Remote Desktop Protocol) within the network, and performing mass data exfiltration using File Transfer Protocol tools such as FileZilla

Indicators That You’ve Been Attacked

  • A massive spike in attempted logins against the enterprise SSO portal or web-based application;
  • Using automated tools, malicious actors attempt thousands of logons, in rapid succession, against multiple user accounts at a victim enterprise, originating from a single IP address and computer (e.g., a common User Agent String).
  • Attacks have been seen to run for over two hours.
  • Employee logins from IP addresses resolving to locations inconsistent with their normal locations.

Typical Victim Environment

The vast majority of known password spray victims share some of the following characteristics:

  • Use SSO or web-based applications with the federated authentication method
  • Lack multifactor authentication (MFA)
  • Allow easy-to-guess passwords (e.g., “Winter2018”, “Password123!”)
  • Use inbox synchronization, allowing email to be pulled from cloud environments to remote devices
  • Allow email forwarding to be set up at the user level
  • Limited logging setup creating difficulty during post-event investigations

The Impact

A successful network intrusion can have severe impacts, particularly if the compromise becomes public and sensitive information is exposed. Possible impacts include:

  • Temporary or permanent loss of sensitive or proprietary information;
  • Disruption of regular operations;
  • Financial losses incurred to restore systems and files; and
  • Potential harm to an organization’s reputation.

7 Steps You Can Take To Mitigate Password Spraying Attacks

  1. Enable MFA and review MFA settings to ensure coverage overall active, internet facing protocols.
  2. Review password policies to ensure they align with the latest NIST guidelines and deter the use of easy-to-guess passwords.
  3. Review IT helpdesk password management related to initial passwords, password resets for user lockouts, and shared accounts. IT helpdesk password procedures may not align with company policy, creating an exploitable security gap.
  4. Many companies offer additional assistance and tools that can help detect and prevent password spray attacks, such as the
  5. Make sure your employees change their corporate passwords every 60 days.
  6. Establish a password policy that prohibits easy-to-guess passwords. Enable multi-factor authentication (MFA) for all web-based applications. If MFA practice is already in place, review current protocols thoroughly to ensure it is maintained well
  7. Ask your Technology Solutions Provider to conduct Security Awareness Training for your employees at all levels.

The FBI Reporting Notice

The FBI would like you to report any suspicious or criminal activity to your FBI field office or the FBI’s 24/7 Cyber Watch (CyWatch). Field office contacts can be identified at www.fbi.gov/contact-us/field. CyWatch can be contacted by phone at (855) 292-3937 or by e-mail at CyWatch@ic.fbi.gov.

Your report should include:

  • The date,
  • Time,
  • Location,
  • Type of activity,
  • Number of people affected,
  • Type of equipment used for the activity,
  • The name of your company or organization, and
  • A designated point of contact.

9 Time-Saving Tricks for Microsoft Outlook 2016

Microsoft Office 365 offers a number of useful tools for today’s busy professionals including some new shortcuts for Outlook 2016. With so many companies now using Outlook as their major email program, Microsoft works to improve its operation with each annual update. A number of the great features in this program are also found in other MS Office programs. For instance, if you’re familiar with Word, then learning how to use Outlook will be much simpler.

New Changes for Outlook 2016

Using Outlook 2016, you can do a lot more than send and receive emails. You can also manage your calendar, set appointments, schedule meetings, and create/manage groups. In addition to being able to set up various types of groups, you can set up groups in Yammer. Yammer has become a central place where teams can exchange files, get updates and have conversations with others.

In Outlook 2016, distribution lists are now known as contact groups. Though the instructions for setting up each type of group vary a bit, they’re very similar. Users can find the instructions for setting up each type of group online or by using the F1 key in Outlook. The new Outlook has many helpful features like this to make your workday go smoother and help you improve efficiency. Below are our top 9 Tips and Tricks for getting the most out of Outlook.

One-Turn Off Notifications

There are several ways to turn off notifications in Outlook. This is an easy way to stop all those interruptions that prevent you from getting your work done each day. Go to the taskbar and click on the triangle. The programs that are already available will show up. Right-click the Outlook icon and you will get a list of things you can do. One of them is turn off notifications. Uncheck the box that says “Show New Mail Desktop Alert”. If you have Outlook open, you can also go to File>Options>Mail. Here, there are many options. Click on, “Turn off notifications”. You can also personalize your mail client here. Most workers report that they’re a great deal more efficient with notifications turned off.

Two-Setting up Meetings Automatically

One of the favorite shortcuts in Outlook 2016 is the one for setting up a meeting. There are actually several good ways to do this. Drag an email from your Inbox to the Calendar icon at the bottom of Outlook. This will automatically set up a meeting. You can turn any email into a meeting by doing this. Another effective method, with your email open, click on “Reply with meeting”. This is found on the ribbon in the “Respond” group. Clicking on “Reply with meeting” will send out an invitation to everyone who was addressed in the email.

Three-Blocking off Some Private Time

We all need private time each day to get special projects finished or just take a breather from a busy day. An easy way to do this is to pull an email into your calendar to block off some time, perhaps an hour or so. You might need to read a proposal or document sent by someone. You might simply want a few moments of peace and quiet. The blocked off time appears as a meeting in your calendar so that coworkers can see that you are busy and will not disturb you.

Note that you can now set the time simply by typing the numbers. You don’t have to type the colon and a.m. or p.m. Type a number, such as “11” and the program fills in the time as 11 a.m. This can be a real time-saver. You can also enter time using military times. For instance, type 800 for 8 a.m. and 1600 for 4 p.m. No matter how you type it, time will automatically update so that it looks correct.

Four-Ignore Button

We all get emails that are not important but they still take valuable time to look over and they can clog up your Inbox with correspondence that isn’t relevant to what you’re doing. Let’s say you’ve been getting emails and reminders about an upcoming luncheon for your department, but you know you will not be able to go on that particular day. So open one of these emails and click on the “Ignore” button. From then on, you will not see any emails about that topic.

Five-Quick Access Toolbar

Customize this toolbar located at the very top left portion of Outlook. You can add the commands that you most often use so that they’re handy. This can be done in any Microsoft Office program. Go up to the very top left portion of the screen where you’ll find the quick access icons. Click on the triangle at the end. This opens a drop-down list. One of the options is “more commands.” Once at this dialog box you can filter commands by clicking on:

  • Popular commands
  • Command not in the ribbon
  • All commands
  • Macros

Choose whatever commands you most frequently use and add them to your Quick Access Tool Bar. For instance, work offline allows you to work without the constant interruption of emails and notifications from team members. This can be helpful if you are up against a tight deadline and every moment counts. Experiment with various ones and you’ll soon find your favorites.

Six-Instant Messaging a Group

This is a good way to get a fast answer from team members who may be involved in an important project with a fast-arriving due date. Open your last email about this topic or from one of the members of the email. Next, click on IM>Reply All. This will send out a response as an instant message. Team members who are online will get notified immediately via instant message.

Seven-Quick step

Quickstep is a handy way to set up an email message so that several actions are taken in one step. The message can be marked as read, flagged and then moved to a specific folder. Quickstep can be used to set up one or more emails and you can set it up with any combination of steps that you want to be completed with one click.

You can set up certain emails to go into specific folders. You can also set up a folder for a special project and then designate which emails will automatically go into that folder. This is an easy way to organize emails by project title or by the supervisor who is in charge of the project. There are many ways to arrange them.

Begin by clicking on “More”, found in the Ribbon, then “Manage Quick Steps”. You can do this for existing or new emails. To create a new Quick Step, go to the Quick Steps portion of the Ribbon (found in the middle area) and click on “Create New”. In “Edit Quick Steps” you can choose a category and then create a new action. There is almost an endless number of steps you can accomplish with one quick step and that’s the goal of this timesaver. It allows you to take multiple actions with just one click. For instance, copy an email, pre-populate the “Send to” line, and include information that’s constant throughout similar emails. With daily use, you’ll become a whiz at making this timesaver work well for you.

Eight-Set Automatic Replies

Did you ever go on vacation and forget to set up your automatic email for your vacation? This happens to everyone. To avoid this happening, go ahead and set up your Vacation Out of Office email weeks ahead of time.  Go to the file menu and click on send automatic replies, then fill in the dates and times when you will be leaving and when you will return. You can set up a message for both external and internal emails. By setting this up in advance so that it’s ready to go when you are, you won’t have to worry about forgetting or having to do it at the last minute.

Nine-Search Mailbox

All email programs now have a search box that allows you to search through your emails using a single word or phrase. It’s much easier to find all your emails pertaining to any name or topic. Once you click on “Search”, this opens a whole menu of Search tools that can be helpful if you know certain things about the email. You may be looking only for emails with an attachment; specify that in search tools. If you know a name and that the email had an attachment, this can filter your results even more.

Getting Help

These are just a few of the many ways that Microsoft Outlook 2016 will help you get all your work done without too much extra labor and stress. Learning these shortcuts, tips, and tricks can help you modify Outlook so that it’s customized just for you. If you take a little extra time each day to learn one Time Saving Tip, you’ll get the most out of the program. In addition to the articles and tutorials found at Microsoft, you can also find hundreds of YouTube videos that will show you exactly how to do something.

Of course, within Outlook or any Microsoft program, you can get help by pressing F1 or clicking on the question mark in the upper right-hand corner. Type a few words about what topic you need to get instructions for, such as how to use Quick Steps and a whole list of helpful instructions will come up. Once you get Outlook 2016 set up and organized especially for your workflow, you’ll find that Outlook can be a great tool to help you get more done each day.

Microsoft Outlook Tips

More Businesses Will Soon Be Using Voice Assistants

“Hey Cortana, remind me to contact Bill at Acme to set up that sales meeting.”

More business people are relying on their voice assistants and AI chatbots to help them save time and effort, according to market research firm Spiceworks. After surveying more than 500 technology professionals throughout North America and Europe, they found that 40% of large businesses and 15% of smaller ones will now be using voice-assist technology to improve their business efficiencies.

Voice Search

Right now, Microsoft Cortana is the most commonly used AI assistant for businesses, at 49 percent – and 14% of businesses are using AI chatbots, with their Microsoft collaboration tools like Slack and Teams. This is probably because it’s so accessible and is integrated into Windows 10. Apple’s Siri isn’t far behind at 47 percent – it’s integrated into iOS and macOS.

Some of the tasks respondents use voice assist for include:

  • Voice-to-text dictation
  • Employee calendar management
  • Customer service purposes
  • Helpdesk management tasks
  • Sales and marketing

New Players in the Business Voice-Assist Marketplace.

Integrating voice assistants in the enterprise market is unleashing new use cases for the technology. In November 2017, Amazon launched their Alexa for Business platform, which lets businesses to create their own Alexa skills.

IBM recently launched their Watson Assistant for businesses. They plan to license it to enterprises so they can build customized, interactive tasks into their own products and services. The Watson Assistant is more focused on customization and privacy than are Google and Amazon. This might give IBM a competitive edge in the business marketplace.

Watson allows for better-tailored voice interactions and eliminates the need for a universal wake-up word like “Hey Siri” or “Alexa.” Plus, you can train the assistant using your own datasets. This makes it easier to set actions and commands.

The Watson Assistant also gives each user control over their personal data. It doesn’t pool users’ information and allows each person to control which Watson-powered devices and applications can access their data via the IBM cloud. The technology then learns and remembers each user’s preferences.

IBM is introducing their Watson Assistant to hotels, hospitals, banks, offices, restaurants, connected cars, and more. They’ve partnered Harmon where they’re using the Watson Assistant in a Maserati concept car. The Munich airport is also using IBM’s Watson Assistant to power a robot that provides directions to travelers. And Chameleon Technologies is using it to control temperatures in homes based on residents’ daily schedules.

What Voice Assist Will Demand from Your IT Professionals.

As voice assist becomes increasingly mainstream in the workplace, IT departments will face many challenges. As it stands now, the various forms of voice assist, machine learning and artificial intelligence operate on multiple platforms, operating systems, apps, and hardware. This will make it difficult to harness their potential without considerable investment in resources and expertise.

Not only will IT professionals need to have a complete grasp of its functionality and how to integrate it with networks and legacy systems, but they must also define and implement strategies for using it, and provide training and education for an entire pool of users in the enterprise.

As voice assist becomes more interactive and “personal,” IT professionals will need to combine their technical skills along with strategic and interpersonal capabilities to achieve greater success.

Adoption of the technology is moving slowly but is predicted to pick up as the power of voice achieves a new level yet to be discovered. Those businesses that stay informed and ready for and prepared for change will be better positioned to take advantage of its benefits. Some of these benefits include increased productivity and sales, more and better innovations, improved collaboration, and the ability to increase global market share.

Deep Learning

Voice assistant providers are improving recognition capabilities through the power of deep learning, a form of artificial intelligence (similar to facial-recognition technology). Deep learning goes a step farther than machine learning that is based on algorithms and historical data.

It will be able to predict a pattern of speech based on previous content without training by compiling vast amounts of data from the Internet. Voice assistants will be capable of taking meeting notes with much more accuracy. And, they’ll be able to identify different voices in a room to transcribe who said what.

Deep learning will be better at translating foreign languages. Imagine how this could fuel the growth of a global business, and the ability for more seamless collaboration. Right now, voice assist is a bit “robotic,” but eventually it will be more conversational in tone and respond more accurately due to deep learning.

But, Don’t Fire Your Administrative Assistant Just Yet.

Those who aren’t using them say it’s because they don’t see a use for them, that the cost is holding them back, and they worry about security issues. They also worry about technology distracting their employees and that it could negatively affect productivity.

Although voice assistants and chatbots are helpful in the workplace, the technology still needs improvement. 59% said that it can misunderstand requests and 30% said that it is inaccurate when executing commands. And, 29% said that it can’t distinguish their voice from others.

Other than using them for simple tasks, voice assist has yet to become widely used in the workplace. If you have a lot of employees in one area, the technology won’t work for you. It has difficulty deciphering commands with there are simultaneous conversations taking place. But, as the technology improves, more will be willing to use it.

Is your business ready to meet the demands that voice assistants and future technology advancements will surely bring? If your small or mid-sized business is struggling to manage your existing IT systems, or you can’t keep up with IT security concerns, it’s time to consider partnering with a Technology Solutions Provider. In this way, you’ll be prepared for what’s coming next in the world of voice-assist, and other technologies that can help you better compete in your marketplace, improve productivity and ultimately your profitability.

What To Do When Your Privacy Is Violated And Your Details Are Public

Your relationship with the Internet started out so well! Long before you realized it, sites like Facebook and Google were tracking your every move and keeping records on you to you use against you. Fight back!

online privacy

It may have started with an American Online disc promising 40 hours of free time, or it may have started with your university email account and use was limited to time spent in the school library. Perhaps it was with odd-duck Juno, connecting to download new email messages and then only dialing back in to re-connect for a quick send-and-receive, and no real time spent “online”. Or it may have started after “AOL” was unlimited and free, and you weren’t among those who had to create a brand-new email address every time you needed to score more free time from a new disc – seriously, those things were everywhere!

No matter how it started, we’re all in the same boat today. Well, unless you’re still connecting from a university library computer anonymously and your home life is spent in a cabin in the mountains somewhere living the life unplugged. Side note: There’s a reason people pay to travel to the most remote locations in the world – unplugged – for a back-to-the-basics experience, sometimes all the way to staying in a tent in a sleeping bag and fishing or foraging for food. It’s ironic how we’ll consider paying for this as a vacation, given the access we have to modern amenities like running water, indoor plumbing, air conditioning, and maybe a Keurig.

Are we on information overload? Are we overwhelmed with data and addicted to being busy? Well, yes to both – but that’s not the real reason we revert to rustic living. It’s the feeling of control over everything in your immediate world and being in charge of your destiny. It’s knowing the unknown doesn’t live in some dark room halfway around the globe, waiting to steal your credit card information or plant malware on your laptop through one innocent but careless action on your part. We’re going to skip the part about possible bears or wild animals on that extreme camping expedition analogy we’re making here.

Back in the real world, where Google and Facebook exist, we now know that those are just two of the major organizations who use the information gathered from us online to benefit them. Yes, the fine print we accept without reading vaguely indicates the information they collect will be used to cater our online experiences to our preferences, etc., but no matter how you look at it, the primary benefactor in that data collection isn’t us. Google collects the data to serve us advertisements, deliver sponsored search results which are really ads that charge the advertiser a premium to show their search result at the top – from which, again, Google benefits. We’re not saying this is a bad thing – oh, no! But at the same time, we need to be incredibly cautious about what information we do share. After all, knowledge is power. We already know Google is in an extremely powerful position, being the exception and the rule, depending on the circumstances.

Now that we’re learning more about the Internet and how organizations are using data to target consumers – us – and we’re learning the unfortunate side effects – for us – about the relationships these organizations have with other major organizations who are willing to pay for our information. All so they, in turn, can then target us with more advertising and messaging. We refer back to the earlier comment about information overload.

The question we face is, what can we do? How can we take back control of life in the world where we connect to the Internet every single day, whether it’s to check email, post a status to Facebook, share an image on Instagram, or use Google to search for a recipe?

We’ll tell you.

There are steps you can take to see what information Google has collected on you. We warn you, before you follow these steps, be prepared to understand Google has far more information than you realize, and it can feel like an intrusion. It may feel like the last time you went to a physical ATM – way back in the day – and were worried about that guy behind you who wasn’t at least 4 feet back, and you were worried he’d see your PIN and rob you.

For Google:

  • Log into your personal Google Account. You already have one if you’ve read this far. Chances are you’re already signed in. How to know? This is simple: go to https://www.google.com/ and look in the upper right corner. If there is the avatar you’ve chosen or an image you recognize, you’re signed in. If not, there will be a blue rectangle that says “Sign In”.
  • Once you’re logged in, visit this link: Google Maps Timeline.
    • This pulls up Google Maps and may give you a dialogue box with a brief introduction: “Explore your timeline”, with the text under this that “Only you can see your timeline”.
    • “What’s Location History?” wants to tell you that you’re about to see a personalized map of all the places you’ve been with your logged-in devices. This is where you’re promised better commute options and improved search results.
    • You’re next promised control, with the option to delete anything you prefer.
    • Clicking through will take you to a page where Google tells you what it thinks your home address and work address are. These may be blank.
    • At the bottom left, there is a blue button: “Manage Location History”.
    • This is your option to delete the data Google has collected from your usages and stored.

For Facebook:

  • Log into your personal Facebook Account.
  • Once logged in, there will be a drop-down menu in the upper right corner that just looks like a triangle pointing down. Click this to see the drop-down menu.
  • Select “Settings”.
  • In the left navigation menu, select “General”.
  • In the center panel, you’ll see a series of items – probably about a half dozen, depending on the latest iteration of Facebook. Underneath these menu items, you’ll see an option to “Download a copy of your Facebook data.”
    • Depending on your Facebook tenure and activity, this can take a very long time to download. Clicking this text will take you to a page with a green button that reads “Start My Archive”. You will probably be prompted for your password again at this point.
    • Facebook will happily email you when your archive is complete – it’s ok, they already know your email address, remember?

This is not necessarily related to all those personality quizzes some Facebook users love about “Which Harry Potter Character Are You?” or “What Color Is Your Aura?” or “What Type of Dog Breed Are You?”, and the data that is collected through this – by the way, it’s typically your email address and your list of friends. With the news of Facebook selling information on over 80 million of its users recently, there is a large movement to #DeleteFacebook, but we’re not sure jumping ship is the answer.

Updating activity on Facebook isn’t as straightforward as it is on Google, but at least now you know what is being collected from you now from both and how to handle it. As we mentioned, knowledge is power, and the more power you can take back, the more control you have over your digital destiny.

Why I No Longer Charge My Mobile Phone Overnight and Why You Shouldn’t Either

Charging Mobile Phones

I just read this warning: “Don’t overcharge your mobile phone. Make sure you unplug it from the charger after it reaches 100%. Don’t leave it charging overnight.”

Why is this?

It’s because your mobile phone charger doesn’t stop charging after your phone reaches 100% capacity. It keeps topping off the charge during the night. This is called a “trickle charge.”

Charging Mobile Phones

While you’re sleeping, and the phone is plugged in, it works to keep fully charged by compensating for the small amount of charge it loses by just being turned on. This is bad because the trickle charge causes your mobile phone to retain a higher ambient temperature than it should. This ultimately reduces the battery’s capacity.

I wondered why I couldn’t seem to keep my phone charged all day. It’s barely three-years-old, and I’m already having battery issues! Now I know why. I’ve been damaging the battery all this time by charging it at night while I sleep. I wish I had known this before!

Mobile phones contain a rechargeable lithium-ion (or Li-ion) battery that charges faster than traditional rechargeable batteries. So, when we plug our iPhone or Android into a charger, it can get fully charged in just about two hours.

By keeping our phones charged overnight we’re increasing the amount of time it spends on the charger, thereby degrading its battery capacity that much sooner.

Hatem Zeine, the founder of Ossia, a developer of wireless charging technology, tells us: “If you think about it, charging your phone while you’re sleeping results in the phone being on the charger for 3-4 months a year. So even though the manufacturers try their best to cover this scenario, this process inevitably lowers the capacity of your phone’s battery.”

Batteries decay from the moment you start using your new phone. This means they gradually lose their ability to hold a charge. By charging your phone overnight, you’re increasing the amount of time it spends with the charger. As a result, it degrades the capacity much sooner.

If you’re like me, you’re always on your phone checking text messages, emails, calling people, listening to music, watching videos, surfing the Web and more. It’s no wonder the battery runs down so quickly. However, if we’re careful about the way we recharge our phones, we can get much more life from the battery.

The people at Cadex Electronics that make lithium phone batteries say:

“Go ahead and charge to 100%. There’s no need to worry about overcharging as modern devices will terminate the charge correctly at the appropriate voltage…Modern smartphones are smart, meaning that they have built-in protection chips that will safeguard the phone from taking in more charge than what it should. Good quality chargers also have protection chips that prevent the charger from releasing more power than what’s needed. For example, when the battery reaches 100%, the protection hardware inside the phone will stop current from coming in, and the charger will turn off.”

However, they go on to say:

Li-ion does not need to be fully charged as is the case with lead acid, nor is it desirable to do so. In fact, it is better not to fully charge because a high voltage stresses the battery.”

Don’t wait until your phone battery gets to 0% to charge it. A good time to charge it is when the battery reaches 35-45%. Doing this will help to preserve the battery life. If you do this religiously, then you should be able to keep your smartphone for longer than two years.

So essentially what I’ve learned is that rechargeable batteries are doomed to failure. They are constantly decaying from the moment you first turn on your brand-new phone and eventually lose their capacity to hold a charge. How depressing!

This is why my phone keeps losing its charge more quickly the longer I have it! I’ve owned my current iPhone 7 for over two years, and I’ve experienced a significant reduction in battery capacity.

Even worse, Apple tells us that constantly charging and recharging the iPhone battery isn’t good because the capacity of Li-ion batteries diminishes slightly with each charging cycle.

Most Android phones have a feature that allows for fast charging. They also have a chip with a Power Management IC (PMIC) that tells the charger when it’s receiving the higher-voltage fast charging to prevent it from overheating. Heat is a bad thing for all mobile phones. This is why you should never leave your phone in a hot car. The same goes for freezing temperatures.

So, what do the experts advise us to do? How should we charge our smartphones?

Here’s what the people at Cadex say to do:

“Don’t wait until your phone gets close to a 0% battery charge until you recharge it. Full discharges wear out the battery sooner than do partial discharges. Wait until your phone gets down to around a 35% or 40% charge and then plug it into a charger. That will help preserve the capacity of the battery. You should also keep your phone cool, as higher temperatures accelerate the loss of battery capacity.”

Another tip: Take off your phone’s case before you charge it so it won’t overheat.

Well, I guess this is the reason why I never seem to keep a phone longer than two years. This, coupled with the fact that Apple keeps coming out with cool new phones entices me to replace my old one. I know–This can be an expensive proposition. Maybe this is what the phone companies planned for all along–To keep us buying new phones! And with the pay-by-the-month plans that providers now offer, they make it even easier to swap out our not-so-old phones for a new one.

But for those of you who want to keep your phones for longer than two years, charge your phone during the day after it reaches 35 to 40 percent and unplug it when it reaches 100%. This might get you more longevity from your Li-ion battery so you can hang onto your phone for another year or so.