January 28th: Data Privacy Day

Data Privacy Day

Data Privacy Day commemorates the anniversary of the signing of the first international treaty focused on data protection. Here’s how you can get involved.  

January 28th, Data Privacy Day 2020, is here. First introduced in January of 2008, Data Privacy Day commemorates the anniversary of the signing of Convention 108, one of the first international treaties focused on data protection. Here’s what you can do to get involved.

Ways to participate at home

Visit with your family about online privacy and safety. Discuss what information is private information and consider together the risks associated with sharing confidential information online. Take a look at the online accounts of any children in the home to identify breaches, risky behavior, and connections with strangers. Remedy any problems identified and use the opportunity to share information and teach.

Now is also a good time to go through old papers, files, and devices, and schedule safe destruction to protect your information before it lands in the wrong hands. Remember, never throw away bills, bank statements, check blanks, or devices without destroying them first.

How you can participate at work

There are a number of ways you can use this opportunity to promote data security at work:

  • designate this as archive week, encouraging all staff to identify electronics that are no longer in use so they can be destroyed appropriately
  • use games and activities to refresh staff knowledge of the risks of security breaches and internet best practices
  • take a moment to ensure all corporate computers have the safest web browser, operating system, and security software installed and working as expected
  • review your policies and procedures to ensure they’re still compliant with best practice; we learn and evolve every day so a periodic review is critical to achieving the best results
  • share current news surrounding data breaches and lead a discussion exploring what went wrong and how similar crises can be avoided in your organization and industry

Involving your community

Data Privacy Day provides a great opportunity for community outreach and involvement. Include clients, stakeholders, and community members in your commitment to privacy. Host an open house, where you share materials encouraging safe internet practices at home and sharing what your organization is doing to protect client information. Send out client emails celebrating the occasion and summarizing all of the steps that go into maintaining their protected information (and the results of your hard work). You might even consider launching a survey to learn more about stakeholder satisfaction with your commitment to privacy and data protection program.

Happy Thanksgiving

Happy Thanksgiving

Thanksgiving wouldn’t be complete without sending a thank you to all of the local businesses in our community and a special thank you to those who put their trust in us to manage their technology.

 

As we spend the day reflecting on what we’re thankful for, we hope you’re doing the same (and enjoying some delicious pumpkin pie while you’re at it!)

Have a great Thanksgiving!

Happy Thanksgiving

For those who deserve our utmost respect… 

Veterans Day

November 11th is Veterans Day… 

A day where we stand united to honor those who are currently serving and those who have served – those who sacrificed for the common good of our country. 

 

And for all they’ve done, we say thank you. 

Thank you to those who have and those who continue to place themselves in harrowing situations in the name of protecting our freedom. 

However you’re planning on spending the day, remember to take a moment to think about these exceptional men and women.

Veterans Day

Happy Halloween 👻

Happy Halloween

Happy Halloween!

What better time than now to tell some scary stories?

Happy Halloween

Ok, so they’re not “scary stories” per se, but facts that will alarm AND spook you.

Here’s Your Special Halloween Treat

Take action to protect against cybercrime. Hit the reply button to schedule your free cybersecurity consultation with us.

In the meantime, have fun this year, whether you’re taking the kids out trick-or-treating or heading to a few parties.

Have a great day!

Celebrating “Get To Know Your Customer Day” On October 17

Get To Know Your Customer

October 17 is Get To Know Your Customer Day! Knowing our clients is foundational to everything we do – do you know why?

You may have heard that industry-leading, award-winning, unbeatable IT services come down to one specific thing.

Maybe it’s offering the latest, greatest, fanciest, tech gimmicks (which also tend to be the most expensive). Maybe it’s the lowest possible monthly price (coming, of course, with a long list of addendums, conditions, nickel-and-dime fees, etc.)

But what really matters in IT? People, of course.

Why Is It Important To Know The Customer?

Understand What They Need.

It sounds simple, right? Knowing what the client actually wants out of their IT should be the first step to delivering those services, but often, the opposite is true.

It can be easy to think that whatever services being offered are everything that a client could need. But the truth is that often a given client is really interested in one specific service or solution – an answer to their problem that got them looking for a new IT support provider in the first place.

It seems obvious, but it’s crucially important to good service: once you know what’s needed, you can ensure it’s provided.

Understand How They Communicate.

We’re very careful about the technical jargon that technicians and engineers are prone to use when talking shop. While it’s acceptable around coworkers, that kind of high-level, incomprehensible language won’t be very helpful to the client during a support call.

Also, we make sure not to forget to take into account the medium in which our clients prefer to get in touch. More and more these days, when someone has to get in touch, they do so via text or email instead of over the phone.

Understand Their Goals.

Lastly, for long-term success in service, we need to know where the client is headed – or, at least, where they’re trying to get to.

After all, no business can get stagnant. It’s vital that they continue to grow and improve, and their IT environment is a big part of that.

In our preliminary discussions with the client, we want to be sure to find out what they’re plans are for the next year, five years, and so on, and what role their technology could play in that plan.

Bottom line: the user experience is the single measurement for the quality of any given solution or service, and that includes IT services. That’s why Get To Know Your Customer Day is such special day!

Happy Labor Day

To make the most out of what we hope will be a gorgeous long weekend, we will be closing our office for the day on Monday, September 2nd.

Labor Day 2019

And as always, we’ll have technicians on call for all of our managed IT services clients, and you’ll be able to reach us by calling our office if any emergency technical issues arise.