Incorporating the IoT to Improve Connectivity to Your Customers  

IoT Business

Learn how the advent of the Internet of Things has improved device connectivity and enabled businesses like yours to delivery consumer-driven solutions.  

IoT Business

The Internet of Things (IoT) was first conceptualized in 1982 through the internet connection of a Coke machine at Carnegie-Mellon University which was able to report inventory levels and the temperature of vended sodas. From this beginning 37 years ago, IoT has led to greater connectivity between all types of devices for the purpose of providing and sharing data. What would have been unimaginable 50 years ago in our parent’s and grandparent’s time has been realized today as televisions, refrigerators, telephones, and other types of consumer electronics have been enabled to talk to one another.

IoT has also helped businesses like yours learn a lot about your customers. The way in which consumers interact with IoT-enabled devices provides businesses with valuable data which can be used to transform products and services and solidify customer loyalty. This leads to the development of additional products, increasing the things-to people ratio, which is the amount of consumer products owned per person. As the things-to-people ratio continues to grow, businesses have seen the development of smart homes, smart phones, autonomous vehicles, etc., as well as an increase in the generation of data which enables machine learning and greater human-to-computer interactions.

This white paper is an exploration of the advances in IoT and how it is moving greater automation of connectivity. This automated connectivity is critical as the number of IoT devices grows, warranting cost effective ways to remove the complexity of these connections. Businesses understanding the importance of managing the connectivity of their IoT devices will be best positioned to gain market share.

What is the Internet of Things (IoT)?

A simple definition of Internet of Things is the ability of all things, people, machines, objects, etc. to transfer data between each other over a network. Each of the things interacting through the IoT network are given what is called a unique identifier (UID), which is a label or identifier assigned to the IoT things (i.e. people, machines, objects).

IoT connectivity is responsible for moving the number of connected devices from millions to billions. According to business consultancy groups McKinsey and Gartner, there are more than 26.7 billion IoT connected devices in 2019. The number of things to people in 2020 is projected to be 26 times more in 2020, while the number of connected devices will grow by three times as many or 75.4 million in 2025. The popularity of IoT can be seen in the use of smart and connected devices in the home. This includes applications such as smart thermostats, smart locks, and smart refrigerators. Smart security, one of the poplar home uses for IoT connectivity, has a market expected to grow to $22 billion by the year 2021. Additional markets expected to grow as a result of IoT are home entertainment systems and energy management technology.

How IoT Has Spawned Greater Connectivity

The global IoT market is worth $1.7 trillion in 2019. Of this amount, 35 percent or $595 billion of this value is attributed to hardware, such as smart home peripherals, smart phones, etc. Countries North America, Western Europe as well as China make up two-thirds of the installed IoT devices. It is also worthy to note that, on average, 127 new IoT devices are connected to the internet every second across the globe. Industry is also gravitating toward a greater use of IoT connected devices. Industrial IoT, which comprises 17 percent of the IoT related projects on a worldwide basis, has a market value projected to reach $110 billion in 2020.

Growth of Personal Digital Assistants

The development of new devices has advanced connectivity and has also been responsible for this growth. Over the past years, the advent of personal digital assistants (PDAs) or virtual assistants, from Apple’s Siri, to Google Voice has meant less reliance on manual typing and a greater dependence on voice assistance. The global intelligent PDA/voice assistance market was worth $2.4 billion in 2018and is expected to increase a total composite average growth rate (CAGR) of 40.4 percent for the period (2018 – 2025).

IoT Growth in the Healthcare Industry

The healthcare industry has been a direct beneficiary of IoT connectivity. Such innovations as robotic process automation (RPA) and artificial intelligence (AI) have helped healthcare sector providers diagnose disease, manage chronic conditions, and bring the cost of care for patients and providers. The healthcare IoT market value was $60 billion in 2014 and expected to reach a value of $136 billion in 2021, a CAGR of 12.5 percent. Growth in the connected devices segment of the market is projected to be the best for the healthcare industry. Asia-Pacific countries are expected to experience a CAGR of 17 percent for the measuring period of 2015 – 2021. Why is IoT important to the Healthcare sector? It provides companies with the ability to grow therapies and processes useful in meeting needs and improving healthcare outcomes through improved:

  • Monitoring of patient health
  • The operation of healthcare clinics
  • The management of workflow
  • Imaging connectivity
  • The measurement of the effectiveness of fitness, health and wellness programs
  • The development of new drug therapies

IoT +37 Years: What Does the Future Hold for Connectivity

The future of IoT is more than bright. The explosion in the growth of IoT connected devices, over 300% between 2019 – 2025, is forcing businesses to invest in this technology to experience a cut of the nearly $500 billion in profits generated from more than 2 billion devices in use in 2019 alone. Companies are maneuvering to position themselves as leading innovators in the development of IoT devices and products. For example, Google invested $3.2 billion to purchase Nest products and paid another $2.1 billion to acquire FitBit, in a bid to compete with competitor Apple’s Apple Watch. These acquisitions are strategic moves designed to gain further control of the IoT market and offer an array of products which can capture valuable consumer data and further the development of needed products.

IoT has not reached its zenith in terms of depth or breadth of market. What was thought to be the limit when smartphone technology was first introduced to the market more than 25 years ago on August 16, 1994 (IBM’s Simon Personal Communicator), the world and consumers have seen an astronomical amount of growth in the number of devices (“things”) with the capability to interact with us and each other to provide important data and operate free of human-to-computer interaction. Automated homes equipped with functions which can clean your floors, issue notifications when you are running low on milk, provide real time video and alerts when an intruder approaches your home are more than the dreams of 1960s science fiction writers like Isaac Asimov and Philip K. Dick.

Bottom Line

Businesses that learn to involve themselves in IoT connectivity will find themselves at the leading edge of this technological advancement. IoT means a greater opportunity for profitability through the mining of data and predictive analysis provide by data scientists to determine consumer interests, wants, and needs. The application of IoT in a business setting helps businesses leverage knowledge gained from their customers in ways unforeseen when the internet was first made available to the general population. IoT connectivity leads to higher profits and better consumer loyalty, as seen in the rapid growth of IoT’s market value.

Businesses will also come to understand that improvements in their IoT offerings will lead to improved employee morale. IoT connectivity provides businesses with valuable consumer data which in turn leads to the creation of products designed to improve quality of life. The data gleaned from IoT devices can be synthesized efficiently and seamlessly, creating a data-driven environment which reduces employee stress and leads to greater creativity. This is another benefit IoT connectivity provides your business and its bid for greater profitability.

It is important to recognize that any limits on IoT connectivity are those which consumers set. A greater reliance and dependence on digital devices to provide us with the comforts of daily living will be tempered by attempts by hackers and other nefarious actors to compromise these machines for their personal gains. Proper monitoring and safeguards must be put in place; businesses must constantly gauge consumer interest for the next best thing and balance that desire against the ability of that “thing” to provide a solution and not be another gadget that is a potential hazard. A proper read of the data IoT devices provide will help guide business toward smart development in keeping with the dramatic increase in value in the IoT market, leading to better products, happy consumers, engaged employees, and a better envisioned world.

Downtime Is Extremely Expensive – Can You Actually Afford It?

Computer Network Downtime

Downtime is bad for business.

Whether you agree or not, it’s a fact – just a couple years ago, small businesses with up to 50 million in annual revenue reported that just a single hour of downtime cost them $8,600.

Computer Network Downtime

Why Does Downtime Cost So Much?

The main cost of downtime is not the fix itself, it’s the halt in your business’ productivity. If an IT-related or natural disaster occurs and takes critical systems offline, employees will be unable to complete their tasks, yet your normal business expenses will carry on.

During that time, you incur all the expenses of running a business without the revenue you would usually generate. Even if downtime does not grind everything to a halt, some of your staff will have to divert themselves from their normal work to mitigate the problem – again reducing productivity. Furthermore, while your systems are down, you can’t deliver services or sell products to current and potential new clients.

Not all of the costs associated with downtime have a tangible price tag. The trust of your clients and the reputation of your company are invaluable assets that can erode with prolonged or frequent downtime issues. A diminished reputation can negatively affect your future business opportunities.

Some downtime is inevitable, but much of it can be prevented and mitigated.

What Are The Primary Causes Of Downtime?

  • Power Outage: If your power source fails, that can lead to a long list of complications like servers going down and lost, unsaved data.
  • Cybercrime: Cybercrime has increased in recent years and is still on the rise. All it takes is one employee opening a malicious attachment and your business data could be held hostage.
  • Human Error: Accidentally unplugging key equipment, overloading the system, and improper installations can all cause downtime, but maintaining certain policies and procedures can cut down on human error.
  • Natural Disasters: Hurricanes, tornadoes, floods, and earthquakes happen. Having a plan for getting back to business if the unthinkable happens is the fastest way to recover.

What’s The Best Way To Prevent Downtime?

…by stopping it in the first place.

The best way to approach downtime prevention is proactively – you need to keep an eye out for system issues that can spiral into total stoppages. You need to implement backup technologies and best practices to prevent outages. You need to enhance your cybersecurity to protect against cybercrime.

Unfortunately, that’s a lot for you to handle on your own, especially when have other work to see to. That’s why a managed IT services company can be so helpful. They’ll provide 24/7 active monitoring of your systems, business continuity best practices and cybersecurity services that will keep costly downtime at a minimum.

 

5 Ridiculous Ways Technology Transforms Your Industry

Technology Transformation

Incredible Ways Technology Has Changed How We Do Business

How has technology transformed your industry? Explore 5 important ways technology has recently changed how we do business, delight customers and grow businesses  

Technology Transformation

It doesn’t matter which industry we’re in. Technology is a must. It makes things faster, safer and better when used right. It can propel our businesses and leave competitors in the dust. But many businesses are simply unaware of what’s out there and just how accessible it is to any size business. Here are five incredible types of technology that are completely reshaping how we do business.

1. Big Data Revolutionizes Data-Driven Decisions

As business leaders, we’ve always made decisions based upon the available data. But more recent advancements in data collection and analysis have made it easier and more cost-effective to gather data and put it to work. We can make smarter decisions about the direction of our companies where we once had to rely solely on gut instinct.

We can enhance customer experiences to not only increase sales but to raise that net promoter score, building trust, loyalty and powerful word-of-mouth.

2. We Reach Customers in More-Effective Ways

87% of purchases now begin online. This doesn’t mean they buy online, just that they found the product or service online.

Digital marketing technology is a business technology that has transformed how we connect with customers. We can now more precisely target audiences to enhance the relevance of our ads to specific customer bases.

Thanks to the pay-per-click model, we don’t pay for advertising that doesn’t work. And thanks to optimization tools we continually improve strategies to find what does work.

Digital marketing allows us to reach customers where they find new products and services through:

  • Search engines
  • Social Media
  • Review Websites
  • Influencers

3. Virtual Reality Gives Employees Real-World Training

From healthcare to aviation to manufacturing, virtual reality (VR) and augmented reality (AR) are helping schools and businesses train employees in very lifelike situations. Employers can help employees become more comfortable in likely scenarios by allowing them to experience it in an artificial environment first. They can learn how candidates may perform at their jobs before sending that job offer to get the best people into important roles.

4. Enhanced Business Continuity Tools Reduce Down-time

From more effective ways to keep business and customer data safe to data backup to re-routing of important functions to remote locations, advancements in technology are making it easier for businesses to both avoid disasters (physical and virtual) and keep moving when disaster strikes.

Developing a strategy, deploying tools effectively and putting a plan into action, of course, take know-how, but those involved in business continuity planning now have a wider range of tools for the business continuity tool belt.

5. Better Technology for Less Cost

It’s not news to anyone that technology gets cheaper the longer it’s in use. And by now many amazing technologies have been around long enough that they’re getting very affordable, even for small business. Yet, many businesses still aren’t taking advantage of them because they don’t know what’s out there.

That’s why it’s important to work with technology experts who can introduce you to technology you’ll find useful to cut costs, enhance productivity, delight customers and more. To learn more about how technology is disrupting every industry, follow our blog.

Quickly Unlock Useful iTunes Store Applications that Are Blocked in Your Country

Unblocking App Store

Unblock Geo-Restricted App Store or iTunes Content in a Few Clicks

Discover how to quickly gain access to geoblocked apps via the App Store or iTunes with a few simple clicks whether you’re on on an iPhone, iPad, Mac or PC.

Unblocking App Store

Apple’s App Store and iTunes apps give you access to thousands of great games, utilities and social connections. But there are thousands more you can never access due to geographic restrictions.

Why Are Certain Apps Blocked?

Location-based restrictions, known as geoblocking, are actions taken by companies or government regulators. They restrict access to content, including App Store apps, based on your location. You can experience these issues on sites such as YouTube or platforms such as Netflix, where certain content is unavailable to certain users, often due to licensing issues or other legal issues.

Geoblocking is usually done by tracking the unique identifiers known as Internet Protocol (IP) addresses. Any request you make to a site or app includes your IP address so the pinged computer knows where to send the requested content. IP addresses are allocated to internet service providers (ISPs) to distribute to their customers and reflect the geographic location of the computer, smartphone or another connected device.

Why Unblock Geoblocked Content?

There are many valid reasons for wanting to access geoblocked content. You may be visiting or living in another country and want to connect with content and functionality unique to your country. Maybe you need to access content that is only available via an app that is restricted at your current location. You might want to compare content presented on different versions of an app.

No matter what the reason, geoblocking can cause frustration for those wanting to access something they can’t connect to. Fortunately, there are some easy ways to unlock this content.

How Do I Unlock Geoblocked Content?

Here’s a step-by-step guide to unlocking iTunes and App Store content in another country. No matter which method you use, be sure to cancel any subscriptions to Apple Music, iTunes Match and other apps associated with your Apple ID.

  • On an iPhone or iPad
    • Open Settings > [Your Username]
    • Click on iTunes & App Store
    • Tap on your Apple ID. Authenticate if asked
    • Click on View Apple ID
    • Select Country/Region
    • Select Change Country/Region
    • Choose a new country, click on Next
    • Accept the Terms and Conditions
    • Enter your payment method
  • On a Mac or PC
    • Open iTunes
    • Click on Account > View My Account
    • Sign in using your Apple ID
    • Press Enter or click on View Account
    • On the Account Information page, click on Change Country or Region
    • Click Agree to the terms and conditions
    • Enter a new payment method
    • Click Continue
  • From your Apple ID profile
    • Log on to your Apple ID account profile
    • Scroll to Account
    • Tap on Country/Region
    • Choose your new country or region. Click Continue when asked to confirm your new selection

Does Unblocking Content Allow Access to All Apps?

The method described above only works for free apps available for iOS devices. If you want to access paid apps, you’ll need to enter a payment method — and billing address – for the country

Switching from one country identity to another on iTunes or the App Store is complex, but can be done, by following these steps:

  • Open App Store > Apple ID
  • Click on Sign Out
  • Open Settings/General
  • Click on Language & Region
  • Select Region
  • Select a new country or region and create a new account by finding an app you want to download in the new country
    • Tap on the app. If a screen pops up that the item is not available, click on Change Store
    • Go to the app listing and tap Get > Install
    • Click Create New Apple ID
    • Select the new country or region and complete the Apple ID creation steps
    • Select None under Billing
  • Switching between stores is now possible by signing out of one iTunes or App Store account and signing back in via another

Accessing content in other countries can be critical for many users. With a few taps, you can open up a world of opportunities.

Can I Use Windows 7 After January 14, 2020 or Do I Have to Upgrade to Windows 10?

Windows 10 Upgrade Questions

Can I Use Windows 7 After January 14, 2020 or Do I Have to Upgrade to Windows 10?

If you’re still running Microsoft’s Windows 7 on your computer, maybe it’s time to upgrade to Windows 10. After January 14, 2020, Windows 7 won’t be supported.  

Windows 10 Upgrade Questions

If you are using Windows 7 on your computer, you need to be aware that after January 14, 2020, Microsoft won’t release any additional updates or support for Windows 7. Even though Windows 10 has been available for about four years, Windows 7 (which was originally released on October 22, 2009), is still running on millions of computers worldwide. Since all of the Windows 7 support will end on the deadline of January 14, Windows 7 OS has been displaying ”end of support” notifications. If you’re receiving these notifications, that means your computer is still running Windows 7. Many current Windows 7 users wonder if they can still use Windows after January 14, and what will happen to Windows 7 after that date. To help decide what to do, here is a list of FAQs and answers.

Can I still use Windows 7 after January 14, 2020?

Yes, you can continue using Windows 7 after January 14, 2020. Windows 7 will continue to run as it is today. However, you should upgrade to Windows 10 before January 14, 2020, because Microsoft will be discontinuing all technical support, software updates, security updates, and any other fixes after that date. Your computer will become less secure without any updates the longer you go without them.

What will happen to Windows 7 after January 14, 2020?

Nothing will happen to Windows 7. But one of the problems that will happen is, without regular updates, Windows 7 will become vulnerable to security risks, viruses, hacking, and malware without any support. You may continue to get “end of support” notifications on your Windows 7 home screen after January 14. However, anyone still running Windows 7 Professional and/or Enterprise editions can purchase extended security updates through January 2023.

Can I reinstall and activate Windows 7 after 2020?

Yes. You should be able to install or reinstall, then activate Windows 7 after January 14, 2020. However, you won’t get any updates via Windows Update, and Microsoft will no longer offer any kind of support to Windows 7.

Can I upgrade Windows 7 to Windows 10 without losing programs and data?

Most programs and data should be transferrable to Windows 10, but you should back up your computer or network before you upgrade in case any problems crop up.

Does my current PC’s hardware support Windows 10?

If your computer is running Windows 7, it should be able to run Windows 10. In other words, the minimum requirement for both Windows 7 and Windows 10 are the same. It’s recommended that you use the official Media Creation Tool to upgrade, because it will scan your computer for any compatibility issues before you upgrade.

Is Windows 10 better than Windows 7?

Yes. Windows 10 is a better operating system than Windows 7. And, Windows 7 is 10 years old, and can’t give your computer the security level needed now.

Can I try Windows 10 before buying it?

Yes. You can follow the instructions to download the Windows ISO file guide to the most recent version of Windows 10. It will tell you how to prepare a bootable USB of Windows 10, and then you can install in alongside Windows 10 to try it out.

How do I upgrade from Windows 7 to Windows 10?

The process of upgrading from Windows 7 to Windows 10 is easy to follow when you go through the steps outlined for the official Media Creation Tool. And most importantly, backup your computer BEFORE you download Windows 10.

Managed Services SLAs: What Should You Expect to See?

Managed Services SLA

Key Things to Look for in Your Managed Services SLA

When you hire an MSP, you must sign a service level agreement. Here’s how to evaluate your SLA and ensure you’re getting what you expect from this relationship.  

Managed Services SLA

As if choosing the right managed service provider wasn’t enough, it’s also crucial to make sure that the SLA (service level agreement) you develop between your company and your managed service provider is sound and satisfactory.

Below, we’ll go over what you should expect to see within your managed services contract (SLA). We’ll also discuss how you should review this document with your lawyer to ensure you’re getting the proper value out of this relationship and doing what’s best for your business.

What does an SLA set out to do?

The core goal of a service level agreement between a company and the managed service provider they are hiring is this:

To outline the payment structure and service responsibilities of both parties and to specifically define and document exactly what services the MSP will offer, including what hardware and software is covered, daily monitoring services, troubleshooting services in emergency situations, response times, and more.

Of course, all service level agreements will be slightly different. Some will offer more or less information. Certain SLAs will include information about items such as liability protection for the managed services company. Still others will go into detail about expected performance standards.

What should you look for in your managed services SLA?

Your managed service provider will draw up the service level agreement. Ostensibly, this is a service level agreement they use and have used with all of their clients. It will, of course, be modified to fit the parameters and needs of your business and the unique relationship the MSP has with your business.

However, it should follow a general format. When your MSP shows you the service level agreement they have drawn up, you should expect to see the following:

Services Provided by the MSP

This section will outline exactly what services the MSP will be providing to you on a regular basis. This will often be based on the specific level of service that you have agreed to pay for.

For example, if you own a medium-sized business and the MSP you are working with has three levels of service, you may choose the mid-level of service as you don’t need the extent of services offered to larger businesses.

How Problems Are Managed

The overall services your MSP will provide will be based on daily, monthly, quarterly, etc. services. These are systematic tasks that will be undertaken regularly (such as monitoring security or providing software updates).

On the other hand, your SLA also needs to outline how troubleshooting and problems will be handled by your managed service provider. If you have an issue, for example, you’ll need a protocol for managing:

  • Responsibility: What areas of your company’s IT are they (your MSP) managing and monitoring?
  • Emergencies: What constitutes an emergency?
  • Response Time: If and when you report an emergency, what is the minimum timeframe that your managed service provider will respond within?
  • Reporting Method: How do you report an emergency? Will this vary based on the time of day or week? What information do you need to provide?

When Your MSP Is Available

Lastly, your SLA should outline when your MSP will be available on a daily, weekly, and yearly basis. What if you have problems in the evening after business hours? On the weekend? On a holiday? All availability times and any applicable extra charges should be documented.

Going over your SLA with your lawyer

Once you are satisfied with the service level agreement you have been provided with by your MSP, make sure to go over it with your lawyer. They’re on your side and will, therefore, be able to determine if any aspect of the SLA is unfair to you legally or could present potential problems.

Taking your time when reviewing your service level agreement will put your mind at ease and increase the likelihood that you and your managed service provider will enjoy a strong working relationship.

Using the Cloud to Boost Business

The Cloud Business

Boost Business with the Cloud

Using the cloud offers a variety of benefits for your business. Find out more about how you can use cloud technology to boost business.  

The Cloud Business

The cloud has grown in popularity among businesses in all industries. However, if you have not already transferred your business’s data and operations to the cloud, you may wonder if this technology is really in your best interest to expend the time and energy you will need to invest in order to implement cloud computing.

Below are some of the ways the cloud can boost business for your company, making it well worth the investment.

1. The cloud saves you money.

Implementing the cloud for your business prevents you from needed to invest in the same expensive infrastructure and programming of a company with in-house operations. This can save your company a significant amount of money over time.
The cloud can also save your company money by eliminating the need for in-house IT personnel. When you make the move to cloud computing, all of the programs and services you use will be maintained by your provider. Thus, you won’t need your own full-time IT staff.

2. The cloud boosts productivity.

The programs and processes you are able to access when you utilize the cloud are often more advanced and efficient than those you could afford on your own. In addition, if you choose the right provider, your programs will also be more reliable and kept up-to-date at all times. This leads to enhanced productivity overall.

3. The cloud improves collaboration.

With the cloud, it is easier to connect with colleagues, share information and work on projects with others. These improvements lead to more collaboration within your company, which in turn improves outcomes.

4. The cloud grows with your company.

One of the best things about cloud computing is its scalability. You pay only for the services you need, making it much more cost-effective. These services can also be scaled up or scaled down easily when your needs change, allowing for easier growth.
Moving your company to the cloud may seem overwhelming at first, but the potential benefits are clear. If you are not already using the cloud, it is time to start exploring this option and considering how it can improve your business. Before making the switch, be sure to investigate different providers so you can find the one that offers the best services at a fair price.

Using Managed IT Services to Save You Money

Managed IT Services

How Using Managed IT Services Saves You Money in the Long Term

Wondering how to make your business’ IT run better without costing more? One popular option to consider is managed IT services companies. 

Managed IT Services

Digitization. Network. Security. Mobile. As the average business sees more and more complexity in their IT requirements, it can become harder and harder to keep up with the necessary changes to protect your business’ interests and sensitive data. But what if the process could be easy without costing an arm and a leg? Managed IT services can provide this level of care, often at the same or even a lower cost than you would see using in-house employees. Here’s a quick look at how managed IT services can help make your business more efficient and effective.

Using Managed IT Services to Save You Money

Let’s start by defining what a managed IT service is and is not. A managed IT service provides you with a range of services. You pay a monthly subscription cost, and in exchange, the service takes care of your IT needs that are covered under those services. These services can include software updates, managed software-as-a-service options, backup services, website management and similar possibilities. Because they are responsible for these IT assets, these assets are carefully managed to provide you with optimum performance, security and efficiency.

Increase team efficiency by reducing downtime.

Well-run IT systems allow your employees to work at their highest levels of efficiency instead of focusing on computer problems and wasting their time updating systems and on hold with a help desk. Wouldn’t you rather have your people focusing on what your company is best at, promoting growth? When there’s a problem with your IT assets under your managed IT service, your employees don’t have to worry about fixing the problem – the managed IT service handles the entire process.

Every week, 140,000 hard drives fail. An estimated 44% of companies believe that an hour of downtime costs them about $10,000. Instead of having your companies having to stop their work and deal with distractions caused by an IT failure, they can simply continue on another device while the managed IT service takes care of the problem.

Enjoy peace of mind with better network and data security

Every day, we hear about another company that has had its data exposed through a security breach. In fact, in the first four months of 2018, over 260 million records containing sensitive data were exposed. You don’t want your company to be the source of the next big data breach, losing your company’s credibility and trustworthiness in the market, do you?

When you work with a managed IT service, their primary focus is making sure that your IT assets are current on all security patches, updates and anti-virus software, not the rest of the activities that your company undertakes. That allows you to focus on building your business, rather than about whether you’ll be one of the 60% of companies that go out of business within six months of a major data disaster.

Lower your company’s overall IT costs.

Though it seems counterintuitive that hiring out your company’s IT needs would save your business money, it’s actually been proven time and again. If you don’t hire a professional into your company, thinking it’s an unnecessary expense for a small business, then you’ll have employees wasting time trying to troubleshoot their own computer issues or waiting on hold for help desk personnel. Even if you do hire in a professional to handle your in-house work, how will they spend their time if there isn’t enough work to keep them occupied?

For these reasons, businesses typically find that the expense of a managed IT service is lower than that of trying to manage their own IT assets in-house. Because the managed service is only focused on the IT costs of your company and is focused on improving their own efficiency, these companies are focused on providing you with the most efficient service possible. They’re able to share the cost of education, new technology and equipment across a number of clients, reducing the cost.

As you can see, working with a well-run managed IT service can save your company time, money and potential risk. Are you ready to consider the options that are available to you? We offer a range of services, either in a package form or a la carte, should you only want help with a couple of areas. Please feel free to reach out today to discover how we can help your business get ahead through solid managed IT service solutions.

Ask Smart Questions about Solutions and Technology Expertise to Find a Superior IT Service Provider

IT Budget

Here Are Top Questions to Ask Potential IT Service Providers

Discover the most important questions to ask about products, quality, expertise, competency, security and breadth when selecting an IT service provider.

IT Budget

Business leaders who want to cut operating expenses, improve efficiency and leverage the newest technologies turn to IT service providers. With the right technology partner, a business can see considerable gains in productivity, communication and data security.

Choosing the right IT service provider is an important decision. Here are a few of the questions to ask to help you make the right choice.

How Do We Know If an IT service provider is a Quality Business?

Determining if a business is run well and according to best practices is often a difficult assessment. Here are some things to look for:

  • Staff Size. If you have extensive needs, a large staff with specialized areas is usually better equipped to handle complex clients. However, a smaller company may get lost in the shuffle of a large organization only focused on the largest clients.
  • Technology Partners. IT service providers cannot do everything by themselves. That’s why the best rely on partnership agreements with high-quality tech companies to deliver specialized products and services. Ask for a list of their partners; strong connections to top companies is a good sign.
  • References. If you encounter an IT service provider that refuses to provide references, walk away. Ask for references from clients that are the same size, in the same industry or facing similar challenges as yours.

What Do We Ask to Determine if an IT service provider is Technically Competent?

You rely on your IT service provider to have the technical expertise to address your needs. How can you assess their technical abilities? Ask about the following:

  • Competencies. Certifications and preferred partner status are good indicators of technical quality and where the IT service provider’s strengths are. Especially in small shops, an emphasis and expertise in Linux may mean they’re not as strong at Windows. Use this space to ask about professional development for their staff and their training commitment.
  • Out of Scope. If you are paying a flat rate for managed services, you need to know what’s included and what isn’t. There are plenty of services that could be included in a package, including network security monitoring, ISP troubleshooting, software and firmware upgrades and patching, hardware installation and server upgrades. Be sure to shop around and know what’s covered by your plan and what is either an extra charge or not available.
  • Disaster Recovery. If a natural disaster or hacker attack hits your company, you need a business continuity and disaster recovery plan in place to reduce the damage and impact. It’s a common service for an IT service provider to offer. But you need to know what your IT service provider’s own disaster recovery plan is. If your IT service provider can’t be up and running quickly after a disaster, they are unlikely to be able to help you.
  • Compliance Coverage. More and more businesses face compliance challenges at the federal, state local and industrial level. Foreign entities are also demanding compliance with mandates, often concerning securing and using personal data. Ask your IT service provider about their experience with the compliance requirements, such as HIPAA, GDPR, PCI or FSMA, that your company has. Inquire about a service level agreement (SLA) that guarantees compliance with the mandates you are required to fulfill.
  • Automation. Advances in automation have taken the place of lots of manual tasks. Your IT service provider should be committed to using automation and AI solutions wherever possible, freeing their staff to work on higher-level projects. If they are not using the most cutting-edge technology, how will they advise you on how to leverage new solutions?

Can We Measure the Service Quality of an IT service provider?

Service is critical when choosing an IT service provider. You want a partner that’s attentive, responsive and effective when you have a critical need. Ask the following:

  • Internal vs. Outsourced. Your IT service provider will promise to deliver an extraordinary range of products and solutions. However, it’s important to know who will be doing the work on your account. Ask your potential IT service provider what work is done internally by their employees and what is outsourced (and why).
  • Strategy and Advising. Some IT service providers focus exclusively on selling you technology solutions. Others take a comprehensive approach. You want an IT service provider that can act as a virtual chief information officer, providing help with technology strategy, budgeting and growth that aligns with your present and future business priorities.
  • Scalability. As your company grows, you need solutions that can scale rapidly as new customers, data and technologies emerge. Be sure to ask how scalable an IT service provider’s solutions are, how they will help improve efficiency, how they will reduce costs and how they will reduce workload.

Thoughtful questions asked consistently of each potential IT service provider puts your business in the best position to select the right technology partner.

Why is Effective Business Continuity Management Important?

Business Continuity Management

Why is Effective Business Continuity Management Important?

Business continuity management (BCM) denotes how organizations plan for and respond to risks. Mission-critical functions must continue to run after disruptions such as bad weather or hackers.

Business Continuity Management

A business continuity plan documents how your organization will continue to operate after a natural or man-made disaster, severe market conditions or sudden changes in leadership. This could be anything from a stock market crash to a hurricane to the death or dire illness of a key leader. BCPs are hot topics thanks to growing legislation and increased risks related to data security and other events. Every organization would benefit from adopting some kind of BCP framework, however modest.

What is Business Continuity Management?

Business continuity management (BCM) denotes how organizations plan for and respond to risks. Mission-critical functions must continue to run after disruptions such as bad weather or hackers. Smart planning also makes it possible for employees to return to business as usual quickly.

How Does Business Continuity Work?

The most effective way to achieve transparent, seamless risk management and disaster recovery is via a business continuity management system. This may require some outside assistance since any BCMS adopted should follow international standard ISO 22301 requirements. All businesses can begin the first phase themselves, however, by building a continuity plan that identifies and minimizes risks.

What’s the Big Deal With ISO 22301?

ISO 22301 lays out a road map for an effective BCMS and is the most credible resource for successful business continuity management. Becoming ISO 22301-certified signals to clients that your company has a game plan in case disaster strikes — certification helps clients decide that your firm is a solid investment for their business.

This certification proves to prospective clients that your organization will continue to provide the products or services they need, even if an emergency arises. It also gives you an:

  • Independent evaluation of your business continuity management, providing assurance or offering areas for improvement
  • Accredited certification with regular audits to ensure continual improvement
  • Oversight of regulatory requirements to ensure legal compliance. This could include the EU General Data Protection Regulation (GDPR) or new state and federal privacy regulations impacting customer data collection and storage.

What’s is Disaster Recovery vs. BCM?

People are often confused by the difference between these two terms. They aren’t synonyms. Business continuity deals with relocation and business functions while disaster recovery, which is a subset of business continuity, deals with the technical recovery of systems and resources.

Disaster recovery outlines how to recover technical functions, sites, operations and applications. A business continuity plan may contain many disaster recovery plans.

What Are the Key Components of a BCP?

A successful business continuity plan includes the following:

  • Succession plans for key employees
  • Identification of critical functions with priority identified
  • All employees’ contact information and role in the plan
  • Tested backup strategies